Konica Minolta bizhub C20/C20X User manual

bizhub C20
Facsimile User’s
Guide
A0FD-9570-00A

Thank You
Thank you for purchasing a bizhub C20. You have made an excellent choice.
This User’s Guide describes operating procedures and precautions for the
use of the Fax functions. Be sure to read this User’s Guide before starting
any machine operations.
In order to ensure correct use of the Fax functions, read this User’s Guide,
and then store it where it can immediately be referred to when necessary.
Trademarks
KONICA MINOLTA and the KONICA MINOLTA logo are trademarks or regis-
tered trademarks of KONICA MINOLTA HOLDINGS, INC.
bizhub and PageScope are trademarks or registered trademarks of
KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.
All other trademarks and registered trademarks are the property of their
respective owners.
Copyright Notice
Copyright © 2008 KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.,
Marunouchi Center Building, 1-6-1 Marunouchi, Chiyoda-ku, Tokyo, 100-
0005, Japan. All Rights Reserved. This document may not be copied, in
whole or part, nor transferred to any other media or language, without written
permission of KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.
Manual Notice
KONICA MINOLTA BUSINESS TECHNOLOGIES, INC. reserves the right to
make changes to this guide and to the equipment described herein without
notice. Considerable effort has been made to ensure that this guide is free of
inaccuracies and omissions. However, KONICA MINOLTA BUSINESS
TECHNOLOGIES, INC. makes no warranty of any kind including, but not lim-
ited to, any implied warranties of merchantability and fitness for a particular
purpose with regard to this guide. KONICA MINOLTA BUSINESS
TECHNOLOGIES, INC. assumes no responsibility for, or liability for, errors
contained in this guide or for incidental, special, or consequential damages
arising out of the furnishing of this guide, or the use of this guide in operating
the equipment, or in connection with the performance of the equipment when
so operated.

Contents
Contents i
1 Introduction ....................................................................................................... 1
Machine Parts 2
Front View 2
Rear View 2
2 Control Panel and Configuration Menu .......................................................... 3
About the Control Panel 4
Fax Mode Screen 7
Main Screen 7
Entering Fax Mode 10
Symbol list 10
Configuration Menu Overview 11
Utility Menu 21
MACHINE SETTING 21
ADMIN. MANAGEMENT 23
DIAL REGISTER 27
FAX TX OPERATION 28
FAX RX OPERATION 30
REPORTING 33
Specifying Settings in Utility Menu 34

Contentsii
General Procedure for Specifying Settings in Utility Menu 34
Memory Reception 34
Setting Up the Memory RX Mode 35
Turning Off the Memory RX Mode 36
Specifying Forwarding Settings 36
3 Sending Faxes ................................................................................................ 37
Basic Fax Operation 38
Sending a Fax Using the ADF 38
Sending a Fax Using the Original Glass 40
Adjusting the Image Quality 42
Adjusting the Resolution 42
Adjusting the Scan Density 43
Specifying a Recipient 43
Directly Entering a Fax Number 44
Using the Favorite List 44
Using the Speed Dial Function 45
Using the List Function of the Phone Book 45
Using the Search Function of the Phone Book 46
Using the Redial Function 47
Specifying Multiple Recipients 47
Sending a Fax to Multiple Recipients (Broadcast Transmission) 47
Sending a Fax to Multiple Recipients (Group Dial) 49
Sending a Fax at a Specified Time (Timer Transmission) 50
Sending a Batch Transmission 51
Memory Transmission and Direct Transmission 52
Memory Transmission 52
Direct Transmission 52
Changing the Transmission Method 52
Sending a Duplex (Double-Sided) Document Transmission 53
Sending a Fax Manually 54
Sending a Fax Manually After Using the Telephone 54
Sending a Fax Manually Using the On Hook Key 55
Sending a Fax to a Combination of Fax Numbers (Chain Dial) 56
Cancelling a Queued Transmission 57
About the Fax Header 58
4 Faxing From a Computer (PC-FAX) .............................................................. 59
Sending a Fax Directly From a Computer (PC-FAX) 60
PC-FAX Settings 60
Common Buttons 60
Settings Tab 60
Sender Information Tab 60
Address Book Tab 61
Displaying PC-FAX Settings 61
Windows Vista 61

iii
Windows XP Home Edition 61
Windows XP Professional/Server 2003 61
Windows 2000 61
Basic PC-FAX Transmissions 62
Uninstalling the FAX Driver (for Windows) 63
Windows Vista/XP/Server 2003 63
Windows 2000 63
5 Receiving Faxes .............................................................................................. 65
Receiving Faxes Automatically 66
Receiving Faxes Manually 66
Forwarding Received Faxes 67
Printing Received Faxes 67
What Is the Guaranteed Imageable (Printable) Area? 67
Adding the Sender’s Information When Printing Faxes 68
Method of printing during reception 69
REDUCTION RX: ON 69
REDUCTION RX: OFF 71
REDUCTION RX: CUT 72
6 Registering Recipients ................................................................................... 75
About the Dial Register Function 76
Favorite List 76
Registering Destinations in the Favorite List 76
Deleting Destinations from the Favorite List 77
Speed Dialing 78
Registering a Speed Dial Destination 78
Changing/Deleting Speed Dial Information 79
Group Dialing 80
Registering a Group Dial Destination 80
Changing/Deleting Group Dial Information 82
7 Confirmation Mode ......................................................................................... 83
About the Machine’s Counters 84
Checking the Counter for Fax Printing 84
Checking the Counter for Total Scans 84
Checking the Transmission/Reception Result From the Message Window 84
About the Reports and Lists 85
Printing the Reports and Lists 85
TX RESULT REPORT 85
RX RESULT REPORT 86
ACTIVITY REPORT 86
MEMORY DATA LIST 86
MEMORY IMAGE PRINT 87
FAVORITE LIST 87
SPEED DIAL LIST 87

Contentsiv
GROUP DIAL LIST 87
8 Troubleshooting ............................................................................................. 89
Problems When Sending Faxes 90
Problems When Receiving Faxes 91
Other Problems 92
Error Messages on the Message Window 93
9 Appendix ......................................................................................................... 95
Technical Specifications 96
Entering Text 97
Key Operation 97
Entering Fax Numbers 97
Entering Names 98
Entering Email Addresses 98
Changing Input Mode 99
Inputting Example 99
Correcting Text And Input Precautions 100
Index 101

Introduction

Machine Parts2
Machine Parts
The parts of the machine referred to throughout this manual are illustrated
below. Please take some time to become familiar with them.
Front View
1–Automatic document feeder
(ADF)
1-a–Document guide
1-b–Document feed tray
1-c–Document output tray
1-d–Document stopper
2–Tray 1 (Manual feed tray)
3–Tray 2
4–Control panel
5–Output tray
6–Original glass
" The ADF may appear as
“document cover” in some
status and error messages.
" Lower the document stopper
when scanning Legal-size
paper with the ADF.
Rear View
1–TEL (telephone) jack
2–LINE (telephone line) jack
3-10Base-T/100Base-TX/
1000Base-T (IEEE 802.3) Ethernet
interface port
4–USB port
5–Power connector
6–Power switch
4
5
1-b
1-c
1-a
3 2
1-d
6
1
2
3
4
5
6

Control Panel and
Configuration
Menu

About the Control Panel4
About the Control Panel
No. Part Name Description
1Addressbook
key
Displays the information registered in the favor-
ite list, speed dial destinations and group dial
destinations.
For detail on the favorite list, refer to “Using the
Favorite List” on page 44. For detail on the
speed dial destinations, refer to “Using the
Speed Dial Function” on page 45. For detail on
the group dial destinations, refer to “Sending a
Fax to Multiple Recipients (Group Dial)” on
page 49.
2Auto RX indica-
tor
Lights up when the automatic receiving function
is selected.
For details, refer to “Receiving Faxes Automati-
cally” on page 66.
3Redial/Pause
key
Recalls the last number dialed.
Inserts a pause when a number is dialed.
For details, refer to “Using the Redial Function”
on page 47.
4On hook key Sends and receives transmissions with the
receiver on the hook.
For details, refer to “Sending a Fax Manually
Using the On Hook Key” on page 55 or “Receiv-
ing Faxes Manually” on page 66.
257 11121314
10 15 16 1817
68 9
43
1 7

About the Control Panel 5
5 Message window Displays settings, menus, and messages.
For details, refer to “Fax Mode Screen” on page
7.
6+/,keys Moves up and down through menus, options, or
choices.
For details, refer to “Specifying Settings in Utility
Menu” on page 34.
7*/)keys Moves left and right through menus, options, or
choices.
For details, refer to “Specifying Settings in Utility
Menu” on page 34.
8Select key Press to select the setting that is currently dis-
played.
For details, refer to “Specifying Settings in Utility
Menu” on page 34.
9Error indicator Indicates an error condition.
For details, refer to “Error Messages on the
Message Window” on page 93.
10 Back key Clears the specified number of copies and
entered text.
Press to return to the previous screen.
Press to cancel the setting that is currently dis-
played.
For details, refer to “Specifying Settings in Utility
Menu” on page 34 and “Entering Text” on page
97.
11 Keypad Enters desired number of copies.
Enters fax numbers, mail addresses, and
names of recipients.
For details on dialing a destination, refer to
“Specifying a Recipient” on page 43. For details
on entering text, refer to “Entering Text” on page
97.
No. Part Name Description

About the Control Panel6
12 Fax key LED Enters Fax mode.
Lights up in green to indicate that the machine
is in Fax mode.
For details, refer to “Fax Mode Screen” on page
7.
13 Scan key LED Enters Scan mode (Scan to E-mail, Scan to
FTP, Scan to a shared folder on a computer,
Scan to PC, or Scan to USB Memory).
Lights up in green to indicate that the machine
is in Scan mode.
For details, refer to the Printer/Copier/Scanner
User’s Guide on the Documentation CD/DVD.
14 Copy key LED Enters Copy mode.
Lights up in green to indicate that the machine
is in Copy mode.
For details, refer to the Printer/Copier/Scanner
User’s Guide on the Documentation CD/DVD.
15 Start (B&W) key Starts monchrome copying, scanning or faxing.
For details, refer to “Basic Fax Operation” on
page 38 or “Receiving Faxes Manually” on page
66.
16 Start indicator Lights up in blue when copying and fax trans-
mission are possible.
Lights up in orange when copying and fax trans-
missions are not possible, for example, during
warm-up or if an error has occurred.
17 Start (Color) key Starts color copying, scanning or faxing.
For details, refer to “Basic Fax Operation” on
page 38 or “Receiving Faxes Manually” on page
66.
18 Stop/Reset key Returns the settings to their defaults and stops
functions. For details, refer to “Basic Fax Oper-
ation” on page 38.
No. Part Name Description

Fax Mode Screen 7
Fax Mode Screen
Main Screen
No. Indication Description
1 Time Displays the time currently specified with ADMIN.
MANAGEMENT/USER SETTING/DATE&TIME in
the UTILITY menu.
2 Available mem-
ory
Indicates the percentage of memory available for
scanning and fax operations.
3 Fax settings Allows the current settings to be checked and the
various settings to be changed. For details, refer to
“Fax settings” on page 8.
4 Status Depending on the situation, the machine status or
an error message may appear.
3
4
21

Fax Mode Screen8
Fax settings
No. Indication Description
1 Fax quality Indicates the fax quality that is selected. For
details on selecting the fax quality, refer to “FAX
TX OPERATION” on page 28 and “Adjusting the
Image Quality” on page 42.
2 Fax destination Indicates the specified fax destination. For details
on specifying the destination, refer to “Specifying a
Recipient” on page 43 and “Specifying Multiple
Recipients” on page 47.
" If no destination has been specified, FAX
TO appears.
1
2
3
4
6
5
8
7
Press +/,
Press +/,
Press +/,

Fax Mode Screen 9
3TIMER TX Select this menu item to specify the time when the
fax is to be sent. For details on specifying settings
for a timer transmission, refer to “Sending a Fax at
a Specified Time (Timer Transmission)” on page
50.
4 Transmission
mode
Indicates the fax transmission mode that is
selected. For details on the transmission modes,
refer to “FAX TX OPERATION” on page 28 and
“Memory Transmission and Direct Transmission”
on page 52.
5 Single-sided/dou-
ble-sided faxing
Indicates the fax document scanning method (sin-
gle-sided/double-sided) that is selected. For
details on selecting double-sided/single-sided
scanning, refer to “Sending a Duplex (Dou-
ble-Sided) Document Transmission” on page 53.
6CANCEL
RESERV.
Select this menu item to display the list of jobs
queued for transmission and to delete a job. For
details, refer to “Cancelling a Queued Transmis-
sion” on page 57.
" This menu item does not appear if a Fax
destination has been specified.
7UTILITY Select this menu item to change the various
machine settings. For details, refer to “Utility
Menu” on page 21.
" This menu item does not appear if a Fax
destination has been specified.
8REPORT/STATUS Select this menu item to view the total number of
pages printed by this machine and the results of
fax transmissions/receptions as well as to print
reports. For details, refer to “Confirmation Mode”
on page 83.
" This menu item does not appear if a Fax
destination has been specified.
No. Indication Description

Fax Mode Screen10
Entering Fax Mode
Before using the Fax function, make sure that the Fax key lits green. Other-
wise, press it to enter the Fax mode.
Pressing the Redial/Pause key or On hook key switches the machine to Fax
mode when it is in any mode other than Fax mode.
Symbol list
Symbol Description
Dialing A fax number is being dialed.
Ringing The machine is being called.
Sending The document is being sent.
Receiving A document is being received.
Number of scan-
ning document
pages
The number of scanning document pages appears
next to the icon.
Tone If Pulse is selected as the telephone line type,
press the key to temporarily change the line type
to Tone.
Pause A pause is inserted.
Queued timer
transmission or
batch transmis-
sion
A document is queued for timer transmission or
batch transmission.
Memory recep-
tion
A document is queued for memory reception.

Configuration Menu Overview 11
Configuration Menu Overview
The menu accessible from the control panel is structured as shown below.
STD/
TEXT
QUALITY
(ORIGINAL)
DENSITY
FAX TO
TIMER
TX
MEMORY
TX
1-SIDE
CANCEL
RESERV.
UTILITY MACHINE
SETTING
AUTO PANEL
RESET
PREHEAT MODE
ENERGY SAVE
MODE
LCD CONTRAST
KEY SPEED TIME TO START
INTERVAL
LANGUAGE
LAMP OFF TIME
LAMP WARMUP
TIME

Configuration Menu Overview12
BUZZER VOLUME
INITIAL MODE
TONER EMPTY
TONER NEAR
EMPTY
I-UNIT NEAR
EMPTY
AUTO CONTINUE
CALIBRATION
PAPER
SETUP
TRAY1 PAPER PLAIN PAPER
THICK PAPER
THICK PAPER2
TRANSPARENCY
LABELS
LETTERHEAD
GLOSSY
GLOSSY2
ENVELOPE
POSTCARD

Configuration Menu Overview 13
TRAY2 PAPER
ADMIN.
MANAGEMENT
ADMINISTRATOR
NO.
REMOTE
MONITOR
NETWORK
SETTING
TCP/IP
IP ADDR.
SETTING
DNS DNS AUTO
SETTING
SPECIFY
DHCP
BOOTP
ARP/PING
HTTP
FTP SERVER
FTP TX
SMB
BONJOUR
DYNAMIC DNS
IPP

Configuration Menu Overview14
RAW PORT
SLP
SNMP
WSD PRINT
IPSEC
IP ADDR.
FILTER
ACCESS PER.
ACCESS
REFUSE
IPv6 DISABLE/
ENABLE
AUTO SETTING
LINK LOCAL
GLOBAL
ADDRESS
GATEWAY
ADDRESS
NETWARE
APPLETALK
SPEED/DUPLEX
IEEE802.1X
E-MAIL
SETTING
SMTP