Konica Minolta bizhub PRESS C6000 Manual

Version 1.3
Created: 3/23/11
bizhub PRESS C6000/C7000/C8000/C70hc
Main Body NIC
bizhub vCare/CS Remote Care
TTP (Simplex) Setup Instructions

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Purpose:
This documentation is for setting up bizhub PRESS
C6 /C7 /C8 /C7 hc for vCare/CSRC One–way (Simplex) HTTP communication.
Convention: bizhub vCare is the US brand used by KMBS for Konica Minolta’s
worldwide CS Remote Care System (CSRC).
Overview: The settings entered into the CS Remote Care section of the bizhub are
intended to do the following:
 Set the MFP with the current date, time and time zone according to Military Time.
When the MFP communicates with the vCare/CSRC host, the MFP will report the
date and time for its specific location.
 Set a unique identification code for communicating to a specific vCare/CSRC host
system.
 Set a unique HTTP connection for the MFP, as well as the IP addresses/ Link
information of the WEB/DAV server. All passwords, user names and port settings for
HTTP will be set to allow the MFP to communicate with the WEB/DAV server(s)
supporting vCare/CSRC
Contents
Topic Page
A. Administrative Requirements Prior to MFP HTTP Setup 2
B. MFP Specific Requirements 2
C.
Setting MFP Date/Time Settings
3
D. Verifying the Machines Network Settings 4
E. Entering the User Name and Password in HTTP Settings 4
F. Enabling vCare Settings in Service Mode 5
G. Setting vCare Settings in Service Mode 7
H. Heart Beat Setting 1
I. Setting vCare Date/Time Settings 12
J. Periodical Transmission Setting 13
K. Data Collection Setting 14
L. First Call to the vCare System 15
M. Troubleshoot Communication Issues 15
N. Saving vCare Communication Log onto USB (Memory) Flash drive
O. Printing a vCare Communication Log
18
2

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A. Administrative Requirements Prior to MFP TTP Setup
 The MFP’s HTTP settings and Server addresses MUST be obtained prior to
setting up the MFP for HTTP Communication.
 Please use your setup credentials provided by your vCare Administrator.
B. MFP Specific Requirements
The technician performing the HTTP setup must have the following information from
the vCare administrator before visiting the customer:
1. Device ID: The Device ID for MFP must match the 13 digit ID configured on
CSRC Server. The Device ID is the serial number for the MFP. This setting is
hard-coded in the bizhub PRESS C6 /C7 /C8 /C7 hc vCare/CSRC
settings
2. Center ID: This ID is used by the vCare/CSRC Communication Server.
3. WEB/DAV Server IP Address: The IP address for the WEB/DAV Server.
4. HTTP Port: Typically 8 , unless otherwise indicated.
5. Service Engineer’s ID number: The SE ID is a seven-digit number. It should be
unique to the technician servicing the machine. Enter leading zeros if required;
e.g. 123456. If no numeric ID assigned, simply use: 1234567.

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C. Setting MFP Date/Time Settings
1. Press Utility\Counter button.
2. Press [Administrator Setting]. Enter administrator password, as required.
3. Press [System Setting].
4. Press [Date/Time Setting].
5. Press [Setting Time] button. Based on 24 hour clock.
6. Enter Month and press Set.
7. Enter Day and press Set.
8. Enter Year and press Set.
9. Enter our and Minutes and press Set.
1 . If it is currently Daylight Savings Time, press [Daylight Saving Time].
11. Press ON, and then enter “ 6 min”.
12. Verify that the [Setting Time] is now set to the correct time.
Note: When Daylight Saving Time, ends, set [Daylight Saving Time] to OFF.
13. Select [Time Zone].
14. Enter Time Zone and then [+ <-> -] button.
a. Eastern Time Zone: - 5:
b. Central Time Zone: - 6:
c. Mountain Time Zone: - 7:
d. Pacific Time Zone: - 8:
15. Press OK.

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D. Verifying the Machines Network Settings
1. Press Utility\Counter button.
2. Press [Administrator Setting]. Enter
administrator password, as required.
3. Press [Network Setting].
4. Press [Machine Nic Setting].
5. Press OK.
Note: If changes are made to the Network
settings it is necessary to cycle power by
turning off SW2 and SW1. Wait 15
seconds before powering on the MFP.
Then wait until the MFP comes to a full
ready.
E. Entering the User Name and Password in TTP Settings
1. Press Utility\Counter button.
2. Press [Administrator Setting]. Enter administrator password, as required.
3. Press [Network Setting]
4. Press [ TTP Communication
Setting]
5. Press [Enable Authentication] and
set to ON. Press OK to exit this
screen
6. Enter Authentication User Name:
WebDav Account name provided
by the vCare Administrator.
7. Enter Authentication Password:
WebDav Password provided by the
vCare Administrator.
8. Enable [Proxy Server], [Proxy Server Address Set], [Proxy Server Port] and/or
[Enable SSL] as required

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Note: These settings might need to be set depending on the vCare system and
customer’s network requirements.
9. Press OK  Close  Close  Exit
F. Enabling vCare settings in Service Mode
1. Press Utility\Counter -> Stop -> 00 -> Stop -> 01 to enter TECH REP MODE.
2. Select [System Setting].
3. Select [Software SW Switch] setting.
4. Change left Dipswitch to 03 and middle bit to 6 and press right data bit to On (1).
Note: This dipswitch must be enabled to perform CSRC memory initialization. This
dipswitch will reset back to after CSRC memory initialization is performed.
5. Press Return and then Service
6. Select [State Confirmation] -> [I/O Check] -> 15 from keypad -> Press Access ->
98 from keypad -> Start. The OUT mode display should read FIN after short period
of time.

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7. Press Return and Close.
8. In Service Mode, select [System Setting] -> [Software Switch].
9. Set dipswitch 16 bit 7 to On(1) in order to use the Main Body NIC for vCare.
1 . In Service Mode, select [System Setting] -> [Software Switch]. Set dipswitch 15 bit
5 to On(1). (Enables CSRC Communication for the engine).
11. Set dipswitch 14 bit 7 to On(1) to enable TTP Communication

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12. Set dipswitch 15 bit 0 to Off(0).
13. Press Return 

 Close twice 

 Exit twice then Cycle Power.
Note: Cycle power by turning off SW2 and SW1. Wait 15 seconds before powering on
the MFP. Then wait until the MFP comes to a full ready
G: Setting vCare settings in Service Mode
1. Press Utility\Counter -> Stop -> 00 -> Stop -> 01 to enter Service Mode.
2. Select [CS Remote Care].
3. Select [CS Remote Care].

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4. Select TTP.
5. Select Simplex.
6. Select ID Code and enter your Seven Digit Number (This Number is designated for
each technician). Recommend using your current Tech Number and adding 1’s to
complete Seven Digits.
7. Select ID Code again.
8. The [Detail Setting] button will now be available. Select [Detail Setting].
Note: Only select “RAM Clear” if vCare settings had been previously entered
and need to be cleared, otherwise proceed to step 10.
9. Press the “Execute” button, perform the “Ram Clear” then cycle power.

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1 . Select Basic Setting.
11. In the [Center ID] field, enter the “Center ID.”
Note: The [Center ID] will be provided by your vCare Administrator. The Center ID is
case-sensitive.
12. Select Web Server and Enter the Web Server’s IP Address/USXXX or URL
NAME/USXXX (if DNS setting are properly configured).
Example: 123.1.1.123/USXXX.
13. Click OK.
14. Select Encryption and set it to [Not Use Encryption].
Center ID would be
uppercase characters on
most vCare systems.

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Note: The exception would be if you had been otherwise instructed by your vCare
Administrator.
15. Select OK.
16. Press OK.
Note: Do not press the [First Call] button at this time.
. eart Beat Setting
1. Press [ eart Beat Setting] on the [ TTP (Simplex) Setting Menu]

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Note: The Default [ eart Beat Setting] is Enable.
2. Select Disable for [ eart Beat Fix Send] and then [ eart Beat Setting].
Note: The Heartbeat function provides a status update of the MFPs condition. This
setting is not necessary to be configured, if MFPs are configured to report on a
Daily basis.

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I. Setting vCare Date and Time Settings
1. In [Setting Time] enter the current date and time (in Military Time) and then
press “Set.”

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2. In the [Time Zone] field, enter the correct Time Zone and then the [+ /- ] button
a. Eastern Time Zone: - 5
b. Central Time Zone: - 6
c. Mountain Time Zone: - 7
d. Pacific Time Zone: - 8
3. Press SET and then OK.
J. Periodical Transmission Setting
1. Select Every Day and Set the Time to the Current Time (Military Time).
2. Press OK.
3. From the [http (Simplex) setting] menu, select Fixed Date and Time Setting.

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4. Enter the Current Date and Time (Military Time).
5. Select OK
K. Data Collection Setting
1. From the [ TTP(Simplex) Setting Menu], select [Data Collection Setting]
2. Select Basic Data, Machine Adjustment Data and Coverage Data
Note: The other selection is not used at this time.
3. Press OK.

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L. First Call to the vCare System
1. Select [Basic Setting] from the [ TTP (Simplex) Setting Menu screen]
2. Select [First Call].
3. After waiting 5 minutes, the display should change from
Calling center now <First Time> to Finished normally <Response>.
4. After the “Finished normally <Response> appears press [ID Code]:
5. Enter your Seven Digit Number (This Number is designated for each technician).
Note: Recommend using your current Tech Number and adding 1’s to complete
Seven Digits.
6. Press [ID Code] again.
7. Press [Maintenance Complete].
8. Exit Service Mode.
M. Troubleshoot Communication Issues
1. If an error code occurs when selecting the [First Call] button or if the
“Finished normally <Response> status response does not display, further
troubleshooting can be performed through the Main Body Nic “Web Utilities.”
2. After cycling power, open the Main Body Nic “Web Utilities” in an IE browser.

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3. Enter the IP address of the Main Body NIC into the address bar of the Browser.
Example: http://11.11.5.2
4. Select Extension for Maintenance.
5. The default user name is [ce] lower case.
6. The default password is [92729272]
7. Select “CSRC http Setting” and verify that the “CSRC http Setting” entries are
correct.
8. Press [Sending and Receiving test]. If the communication test is successful the
status ‘no problem” should display.
9. If the [Sending and Receiving test] is unsuccessful, press the [Extension for
maintenance] button.

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1 . From the [Extension for maintenance] menu, select [Mail Log]
Note: Even though HTTP communication is being performed the HTTP
communication results are displayed through the “SMTP LOG.”
11. Observe the HTTP Communication results listed in the “SMTP LOG” and have
those results on hand when calling vCare technical support.

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Note: Section N will provide steps to save management list logs on the USB (Memory)
flash driver or Section O will provide steps print vCare Communication log.
N. Saving vCare Communication Log onto USB (Memory) Flash drive
1. Insert the USB (Memory) Flash drive in the top slot on right hand side of
C8 monitor.
2. Press Utility\Counter -> Stop -> 00 -> Stop -> 01 to enter Service Mode.
3. In [Service mode], select [List Output].
NOTE: If the “Communication Log List” button does not appear, in [Service Mode] >
select [System Setting] > [Software DIPSW Setting] and set [3 -1] to On(1).

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4. Click on [Output All to USB] button.
5. Click OK to save file to the USB flash drive.
6. Press OK when the “Batch Output to USB Memory is complete” message
is displayed.
7. Remove USB flash drive
8. Exit Service Mode.