Konica Minolta bizhub PRO 950 Series User manual

TROUBLESHOOTING GUIDE
bizhub PRO950
2009.12
Ver.1
KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.

bizhub PRO 950 Troubleshooting Guide
Contents
Notes
1. Caution of use Delete All Data for HDD ・・・・・・・・・・・・ 1
2. bizhubPRO950_New_developing_unit ・・・・・・・・・・・・ 2 - 4
3. Density reduction due to IDC sensor contamination ・・・・・・・・・・・・ 5
4. About the setting of Large size paper count method ・・・・・・・・・・・・ 6
5. Notes for PS Plug-in driver ・・・・・・・・・・・・ 7
Reference information
6. RC mounting kit for 920/950 ・・・・・・・・・・・・ 8 - 9
7. Paper feed roller setting of main body trays and LU-407/408 ・・・・・・・・・・・・ 10 - 11
8. Soil at paper edge ・・・・・・・・・・・・ 12 - 16
9. Paper setting table Ver.2.0 (for soft roller) ・・・・・・・・・・・・ 17 - 20
10. Paper setting table Ver.2.0 (for hard roller) ・・・・・・・・・・・・ 21 - 24
11. Machine code and Destination code for PK-504/505 ・・・・・・・・・・・・ 25
12.ICPList ・・・・・・・・・・・・ 26 - 32
13. Special firmware list for engine and options ・・・・・・・・・・・・ 33 - 35
14. Printer Controller firmware printer driver list ・・・・・・・・・・・・ 36 - 40
15. Controller log Capture getting procedure ・・・・・・・・・・・・ 41 - 44
Others
16. J7245 (ZU605/607) ・・・・・・・・・・・・ 45 - 48

Caution of use: "Delete All Data" for HDD TNBT0900126EN
Category: Main body(HDD) Date of issue: Aug.31.2009
Object machines:1200/1200P/1051, 950
The function of "Delete All Data" for HDD has been newly added to the
"Administrator Setting" of bizhub 1200/1200P,1051 and 950.
This TNI explans important information of this function.
bizhubPRO1200 Sirease bizhubPRO950
1. Purpose of this function
This function is designed to use ONLY when discarding (scrap) the machine.
Purpose of this function is to delete personal data and secret data in the
machine in one action.
It is enabled by changing the value of DIPSW40-1 to "1". (default is "0")
2. Functions
The personal data and secret data in the machine will be deleted if preformed
this function.
Concretely, the followings are performed.
-HDD1 and HDD2 is overwritten by the selected overwrite mode.
-The personal data in the memory board (NVRAM) is deleted.
-It memorize that the function was preformed.
3. Notes (Important information)
Do NOT execute this function, unless when discarding the machine.
After performing this function, the machine will NOT work.
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Correspondence procedure to MIF machines according to
bizhub PRO950 new developing unit
TNBT0900113EN
Category: Main body(Process) Date of issue: July.24.2009
Object machine : bizhub PRO950
Purpose : Countermeasure for Toner spill(Further improvement)
Object parts: 1. (New) developing unit
2. Engine firmware
*3. (New) Recycle unit
[When RC-501 is installed, it is necessary.]
*3 - It is necessary to combine with RC mounting kit
Parts Number / Firmware / ETD:
Parts Name Parts Number ETD Remarks
(New)Developing unit A0Y5R70311 August/2009 Service parts
(New)Recycle unit 57GA-2303 September/2009 Service parts
RC mounting kit 57GA-K011 August/2009 Service parts
Firmware Name Version Release schedule with
CSES
Remarks
Engine firmware 20 July/2009 DLBT0902332EN*
[Distinction method]
Developing unit
Old type New type
It changed from
“K” to “N”.
Ｎ

Recycle unit
The following parts number was established by service parts.
57GA-2303
[MIF machines : For the combination of bizhub PRO950 + RC-501]
Name Parts number & Firmware version
(New)Developing unit A0Y5R70311
(New)Recycle unit 57GA-2303
RC mounting kit 57GA-K011
Engine firmware Ver.20
It is necessary to change DipSW. (For New developing unit) (DIPSW24-0 = bit01)
[MIF machines : bizhub PRO950 (RC-501 uninstallation)]
Name Parts number & Firmware version
Developing unit A0Y5R70311
Engine firmware Ver.20
It is necessary to change DipSW. (For New developing unit) (DIPSW24-0 = bit01)
<Important information>
[When you mistake the combination by setting of the old /new type developing unit and
DipSW.]
The timing of the toner supply is different by new type and old type of the developing unit.
Therefore, it is necessary to match it to the DipSW setting suitable for the type of the
developing unit.
Developing unit
Switch DIP-SW for New
developing unit
Address Bit
New type Old type Degree of incidence
24-0 1(New) O X
X: The image density
decreases.
DipSW
24-0 0(Old) X O X: Toner spill increases.

[Correspondence schedule for mass-production]
Applied to July/2009
[Serial cut in number]
Point of destination Serial cut in number
US Since “A0Y5011000631”
AUST Since “A0Y5042000026”
US GSA Since “A0Y5012000026”
EU Since “A0Y5021000327”
AP Since “A0Y5041000144”
TW Since “A0Y5071000001”
CN Since “A0Y5081000001”
KOR Since “A0Y5091000008”
Develop EU Since “A0Y5121000001”
ONA US Since “A0Y5211000124”
Develop AP Since “A0Y5141000001”
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Density reduction due to IDC sensor contamination TNBT0900010EN
Category: Main body(Process) Date of issue: Jan.28.2009
SYMPTOM:
If the IDC sensor is cleaned with dry cloth during machine setup or periodical
maintenance, IDC sensor may become unable to detect the density correctly,
causing image density reduction or toner spill to occur.
REQUEST:
When cleaning the IDC sensor, be sure to clean with a cotton swab or the like
moistened with alcohol.
IMPORTANT:
If the IDC sensor has been cleaned with dry cloth, replace the sensor.
Sensor once cleaned with dry cloth cannot restore the functionality even if it is
cleaned with alcohol.
Be sure to replace it.
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About the setting of Large size paper count method TNBT0900094EN
Category: Main body(DIPSW) Date of issue: June.8.2009
Object machines:7085/920/950/1050
The default configuration of Large size paper count gives a false impression.
- Large size paper(A3 or 11x17) count method(maintenance counter)
Wrong:DIPSW:8-6=0(1count) <---- Default
Please change the DIPSW setting as follows.
DIPSW:8-6=1(2counts)
[Reason] The durability of parts is designed by the A4 1 count.
However, the parts durability cannot be confirmed correctly,
when Large size paper count is 1 count.
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Notes for PS Plug-in driver TABT0900135EN
Category: PS Plug-in driver Date of issue: July.17.2009
Object machines:1200/1200P/1051, 950
Subject: When selecting custom size as the original size on the PS(Plug-in)
driver, it's impossible to output with auto tray setting on the driver.
Solutions: When selecting custom size as the original size on the driver, it's
needed to select Paper Tray.
Please select the paper tray on the driver if you output custom size
paper.
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RC mounting kit for bizhub PRO920/950 TNBT0900112EN
Category: RC-501 Date of issue: July.22.2009
This information is the parts number of "RC mounting kit" for 920/950.
- RC mounting kit parts number:57GA-K011
The "Clamp", "Nylon clamp" and "TP screw M4x8" for bh.PRO950 are
including in RC mounting kit(57GA-K011).
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E-1
INSTALLATION MANUAL
14RU955122
RC-501
Applied Machine: 1050/1050e/1050P/1050eP/920/950
MFP: 105ppm/92ppm/95ppm
Product Code: 56U*-Z*/565*-7/57GA/A0Y5
I. Accessory parts (RC-501)
Note:
When install the RC-501 to 920/950, prepare the
RC mounting kit for 920/950 separately.
Parts number: 57GA-K01*
Accessory parts (RC mounting kit for 920/950)
Note:
Use the enclosed package contents of the RC-501
for the missing parts and the screws other than the
RC mounting kit for 920/950.
No. Name Shape Q’ty
1. Recycle pump
1
2. Recycle pump
drive control
board unit 1
3. Accumulator 1
4. Hose joint 2
5. Spacer 2
6. Hose/No.5
(820mm) 1
7. Hose/No.6
(720mm) 1
8. Hose/No.6
(2m)
1
9. Hose fixing
spring 6
10. Waste toner
collection box
1
11. Clamp
15MYIXJ006SA
5
12. Shoulder screw 1
13. TP screw M4x8 2
14. TP screw M4x4 2
15. TP screw M4x6 1
16. TP screw M3x6 1
No. Name Shape Q’ty
17. Installation
manual
1
No. Name Shape Q’ty
1. Drive control
board mounting
plate 1
2. Hose joint/P 1
3. Hose
mounting plate 1
4. Board fixing
screw 1
5. TP screw M4x6 2
6. Clamp
(Only for 950)
14RUIXC001CA
3
7. Nylon clamp
(Only for 950)
14RUIXC002CA
1
8. TP screw M4x8
(Only for 950) 1

Paper feed roller setting of main body trays and LU407,408 TNBT0900012EN
Category: Paper feed Date of issue: Jan.28.2009
Purpose:
To prevent no feed/double feed when feeding paper from Trays1, 2, 3 and 4(LU)
by setting appropriate paper pressure amount and separation level according to
paper type and weight.
Request:
Paper pressure amount
For heavy paper more than 162g/m2, add four paper feed assist plates
(56UA4070) to increase the pressure amount.
Separation pressure
If double feed frequently occurs, reduce the separation pressure.
If no feed frequently occurs, increase the separation pressure.
For the adjustment method, see Service Manual 11. Mechanical adjustment -
Main body.
Note:
For the recommended setting by paper size and weight, see the attached
document.
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bizhub PRO 950 Main body trays and LU-407/408 paper feed roller setting
Paper feed roller setting
1) Paper pressure amount
For paper more than 162g/2, add four paper feed assist plates to increase the pressure amount.
* Paper feed assist plate: P/N 56UA4070
2) Separation pressure
If double feed frequently occurs, reduce the separation pressure. If no feed frequently occurs, increase the separation pressure.
Recommended setting by paper size and weigh
t
40 - 49 50 - 61 62 - 71 72 - 91 92 - 130 131 - 161 162 - 209 210 - 244 245 - 300
12×18 305×457
11×17 279×432
A3 297×420
8K 267×390
B4 257×364
8.5×14 216×356
F4 203×330
A4 210×297
8.5×11 216×279
16K 195×267
B5 182×257
A5 148×210
5.5×8.5 140×216
Postcard 100×148
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Size (mm)
Paper pressure amount: no paper feed
assist plate
Separation pressure: reduce one step [-1]
Paper pressure amount: no paper feed
assist plate
Separation pressure: Center [0]
Paper weight: g/m2
P
aper pressur
e
amount: no paper
feed assist plate
Separation
p
ressure: Center
[
0
]
Paper pressure
amount: no paper
feed assist plate
Separation
pressure: Center [0]
Paper pressure amount: 4 paper
feed assist plates
Separation pressure: Center [0]
Paper pressure amount: 4 paper
feed assist plates
Separation pressure: Center [0]

Soil at paper edge TNBT0900009EN
Category: ADU reversing section Date of issue: Aug.6.2009
This information is the permanent solution for bizhub PRO 950 Soil at paper
edge.
Countermeasure:The design change for the guide plate of ADU reversing
section
Old type:Rib type
New type:Removed the rib, Added the slit
New type parts number:A0Y5811100
Serial cut in number:Please refer to attachment file(Change point.pdf)
The details information for design change:Please refer to attachment
file(Change point.pdf)
The replacement procedure for the guide plate of ADU reversing section:
Please refer to attachment file(Replacement procedure.pdf)
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BT-CS Operations
Serial cut in number list
Point of
destination
JP
US
AUST
US GSA
EU
AP
TW
CN
KOR
DevelopEU
ONA US
DevelopAP
Since "A0Y5121000001"
Since "A0Y5211000001"
Since "A0Y5141000001"
Restriction of bizhub PRO 950: Soil at paper edge （TNI No.TNBT0900009EN*）
Serial cut in number
Since "A0Y5001000032"
Since "A0Y5011000430"
Since "A0Y5042000013"
Since "A0Y5012000006"
Since "A0Y5021000225"
Since "A0Y5041000102"
Since "A0Y5071000001"
Since "A0Y5081000001"
Since "A0Y5091000001"

BT-CS Operations
1. Remove the ADU lever M4
(
1 screw）
2. Remove the ADU cover
(
4 screws）
3. Remove the Fusin
g
unit cover
(
2 screws）
4. Remove the Fusin
g
unit
(
2 screws）
5. Remove the reverse/exit unit cover
(
2 screws）
bizhubPRO950 Replacement Procedures for the Guide Plate in the ADU
Reverse/Exit Unit
1
2
3
4
5

BT-CS Operations
6. Remove the reverse/exit unit
(
2 screws, 1 solenoid connecter ）
7. Remove the cover and ADU arm
(
4 screws and 6 connecters
)
8. Remove the ADU drive board
(
3 screws，8 connecters
)
7
7
8
8
6
7

BT-CS Operations
9. Remove the
g
uide
p
late
(
6 screws in both front and rear side
)
[Front side] [Rear side]
10. Slid the
g
uide out.
11. Take the roller and its springs out from the guide and fit them in to the new guide plate.
12. Re-assemble all the parts removed by following the above procedures in reveres order.
8
8

Paper setting table Ver.2.0 (for soft roller) TNBT0900022EN
Category: Fusing unit Date of issue: Sep.30.2009
PAPER SETTING table for soft-roller has been revised.
Mis-description is corrected.
Line speed of Embossed 62-71g/m2: 290 (<-- 490)
Line speed of Embossed 72-80g/m2: 290 (<-- 490)
Line speed of Embossed 81-91g/m2: 290 (<-- 490)
Notes:
- Please use this document until the Service Manual is revised.
- The format of this document is the same as that of Service Manual.
[To use the soft roller]
To use the soft roller, replace the following two parts and change the fusing roller
type by the software dipswitch setting.
Replacement parts:
Fusing roller/Upper (A0Y5730401) q'ty: 1
Pressure spring (56UA54710) q'ty: 2
Software dipswitch setting:
27-1=0: Soft roller
Notes:
- When setting the dipswitch 27-1=0 (soft roller), the paper feed ability
priority/productivity priority switching control of the dipswitch 27-0 (paper weight,
process speed switching table) is disabled.
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23.2 Relationship between the optimum value and the control of each of setting items by paper brand (U.S.A. paper) (for fusing soft roller) Ver.2.0
NOTE
This table lists the optimum setting values by paper brands checked for paper through by Konica Minolta. For other brands, it is scheduled that information is provided in due course upon completion of the paper through check.
Weight
Paper type 40-49g/m250-61g/m262-71g/m272-80g/m281-91g/m292-105g/m2106-130g/m2131-161g/m2162-216g/m2217-244g/m2245-300g/m2
LU-407/408
Fine
(Smoothness: over 50sec)
Hammermill Fore MP (20lb)
Hammermill Fore MP colors (20lb) Domtar Microprint Laser (24lb) Domtar Microprint Color Copy (28lb) Hammermill Color Copy Cover Photo White (120g/m2) Hammermill Color Copy Cover Photo white (80lb, 216g/m2)
Line speed (mm/s) 290 290 460 460 460 460 460 290 290 290 290
Fusing temp index.(degrees C) -15 -15 Standard temp. +5 +5 +10 +10 +10 +10 +10 +10
Plain
(Smoothness: 20 to 50sec)
Appleton NCR paper Xero/Form II NCR0395 Hammermill Tidal MP (20lb)
Domtar Recycled Copy (20lb)
Hammermill Great White Copy (20lb)
Xerox Multipurpose Recycled (20lb)
3MCG3700
Xerox one step image tansfer paper for laser
printers 3R5811
imagedata 125micron clear color laser film
Avery 5160
Avery 5352
Dom. Microprint Color Copy Cover (60lb, 163g/m2)
Dom. Microprint Color Copy Cover (80ｌｂ, 216g/m2)
Line speed (mm/s) 460 460 460 460 460 460 460 290 290 290 290
Fusing temp index.(degrees C) -15 -5 +5 +10 +10 +10 +10 +10 +10 +10 +10
Embossed
(Smoothness: 5 to 20sec)
"Xerox cover(65lb)
WeyerhaeuseｒCougar Opaque Cover(65lb)" Springhill Digital Vellum Bristol Cover (150g/m2)
Line speed (mm/s) 460 290 290 290 290 290 290
Fusing temp index.(degrees C) +10 +10 +10 +10 +10 +10 +10
1. Line speed and fusing temperature are decided by setting the paper type and paper weight.
2. Smoothness is a value measured by the Beck smoothness testing machine stipulated in the ISO 5627:1995, and the smaller the value, the coarser the paper grain. When the paper is not listed in this table and the setting condition of which
can not be found, obtain the smoothness from the paper manufacturer and select the type of paper according to the value of smoothness.
Setting of the condition for feeding
<Separation pressure adjustment> <Paper feed assist plate> Return to home
Halftone dot: Changing the paper feed separation pressure one rank weaker is recommended in case that the paper is one of the following sizes. Frame in a thick line: 4 paper feed assist plates used
B5, A5, 5 1/2x8 1/2 Go to the next
p
a
g
e
No halftone dot: Paper feed separation pressure is standard. (at the center position) Frame in a thin line: No paper feed assist plate used
NOTES
- When using high quality printing paper, be sure to select a setting direction in which there occurs less amount of curling after printing.
- Marked with *: Paper the classification of which of smoothness or weight has been changed from the viewpoint of performance.
Disable Disable
(A fusing performance is not securable.)