Konica Minolta bizhub PRO 950 Series User manual

TROUBLESHOOTING GUIDE
bizhub PRO950
2009.12
Ver.1
KONICA MINOLTA BUSINESS TECHNOLOGIES, INC.

bizhub PRO 950 Troubleshooting Guide
Contents
Notes
1. Caution of use Delete All Data for HDD ・・・・・・・・・・・・ 1
2. bizhubPRO950_New_developing_unit ・・・・・・・・・・・・ 2 - 4
3. Density reduction due to IDC sensor contamination ・・・・・・・・・・・・ 5
4. About the setting of Large size paper count method ・・・・・・・・・・・・ 6
5. Notes for PS Plug-in driver ・・・・・・・・・・・・ 7
Reference information
6. RC mounting kit for 920/950 ・・・・・・・・・・・・ 8 - 9
7. Paper feed roller setting of main body trays and LU-407/408 ・・・・・・・・・・・・ 10 - 11
8. Soil at paper edge ・・・・・・・・・・・・ 12 - 16
9. Paper setting table Ver.2.0 (for soft roller) ・・・・・・・・・・・・ 17 - 20
10. Paper setting table Ver.2.0 (for hard roller) ・・・・・・・・・・・・ 21 - 24
11. Machine code and Destination code for PK-504/505 ・・・・・・・・・・・・ 25
12.ICPList ・・・・・・・・・・・・ 26 - 32
13. Special firmware list for engine and options ・・・・・・・・・・・・ 33 - 35
14. Printer Controller firmware printer driver list ・・・・・・・・・・・・ 36 - 40
15. Controller log Capture getting procedure ・・・・・・・・・・・・ 41 - 44
Others
16. J7245 (ZU605/607) ・・・・・・・・・・・・ 45 - 48

Caution of use: "Delete All Data" for HDD TNBT0900126EN
Category: Main body(HDD) Date of issue: Aug.31.2009
Object machines:1200/1200P/1051, 950
The function of "Delete All Data" for HDD has been newly added to the
"Administrator Setting" of bizhub 1200/1200P,1051 and 950.
This TNI explans important information of this function.
bizhubPRO1200 Sirease bizhubPRO950
1. Purpose of this function
This function is designed to use ONLY when discarding (scrap) the machine.
Purpose of this function is to delete personal data and secret data in the
machine in one action.
It is enabled by changing the value of DIPSW40-1 to "1". (default is "0")
2. Functions
The personal data and secret data in the machine will be deleted if preformed
this function.
Concretely, the followings are performed.
-HDD1 and HDD2 is overwritten by the selected overwrite mode.
-The personal data in the memory board (NVRAM) is deleted.
-It memorize that the function was preformed.
3. Notes (Important information)
Do NOT execute this function, unless when discarding the machine.
After performing this function, the machine will NOT work.
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Correspondence procedure to MIF machines according to
bizhub PRO950 new developing unit
TNBT0900113EN
Category: Main body(Process) Date of issue: July.24.2009
Object machine : bizhub PRO950
Purpose : Countermeasure for Toner spill(Further improvement)
Object parts: 1. (New) developing unit
2. Engine firmware
*3. (New) Recycle unit
[When RC-501 is installed, it is necessary.]
*3 - It is necessary to combine with RC mounting kit
Parts Number / Firmware / ETD:
Parts Name Parts Number ETD Remarks
(New)Developing unit A0Y5R70311 August/2009 Service parts
(New)Recycle unit 57GA-2303 September/2009 Service parts
RC mounting kit 57GA-K011 August/2009 Service parts
Firmware Name Version Release schedule with
CSES
Remarks
Engine firmware 20 July/2009 DLBT0902332EN*
[Distinction method]
Developing unit
Old type New type
It changed from
“K” to “N”.
Ｎ

Recycle unit
The following parts number was established by service parts.
57GA-2303
[MIF machines : For the combination of bizhub PRO950 + RC-501]
Name Parts number & Firmware version
(New)Developing unit A0Y5R70311
(New)Recycle unit 57GA-2303
RC mounting kit 57GA-K011
Engine firmware Ver.20
It is necessary to change DipSW. (For New developing unit) (DIPSW24-0 = bit01)
[MIF machines : bizhub PRO950 (RC-501 uninstallation)]
Name Parts number & Firmware version
Developing unit A0Y5R70311
Engine firmware Ver.20
It is necessary to change DipSW. (For New developing unit) (DIPSW24-0 = bit01)
<Important information>
[When you mistake the combination by setting of the old /new type developing unit and
DipSW.]
The timing of the toner supply is different by new type and old type of the developing unit.
Therefore, it is necessary to match it to the DipSW setting suitable for the type of the
developing unit.
Developing unit
Switch DIP-SW for New
developing unit
Address Bit
New type Old type Degree of incidence
24-0 1(New) O X
X: The image density
decreases.
DipSW
24-0 0(Old) X O X: Toner spill increases.

[Correspondence schedule for mass-production]
Applied to July/2009
[Serial cut in number]
Point of destination Serial cut in number
US Since “A0Y5011000631”
AUST Since “A0Y5042000026”
US GSA Since “A0Y5012000026”
EU Since “A0Y5021000327”
AP Since “A0Y5041000144”
TW Since “A0Y5071000001”
CN Since “A0Y5081000001”
KOR Since “A0Y5091000008”
Develop EU Since “A0Y5121000001”
ONA US Since “A0Y5211000124”
Develop AP Since “A0Y5141000001”
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Density reduction due to IDC sensor contamination TNBT0900010EN
Category: Main body(Process) Date of issue: Jan.28.2009
SYMPTOM:
If the IDC sensor is cleaned with dry cloth during machine setup or periodical
maintenance, IDC sensor may become unable to detect the density correctly,
causing image density reduction or toner spill to occur.
REQUEST:
When cleaning the IDC sensor, be sure to clean with a cotton swab or the like
moistened with alcohol.
IMPORTANT:
If the IDC sensor has been cleaned with dry cloth, replace the sensor.
Sensor once cleaned with dry cloth cannot restore the functionality even if it is
cleaned with alcohol.
Be sure to replace it.
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About the setting of Large size paper count method TNBT0900094EN
Category: Main body(DIPSW) Date of issue: June.8.2009
Object machines:7085/920/950/1050
The default configuration of Large size paper count gives a false impression.
- Large size paper(A3 or 11x17) count method(maintenance counter)
Wrong:DIPSW:8-6=0(1count) <---- Default
Please change the DIPSW setting as follows.
DIPSW:8-6=1(2counts)
[Reason] The durability of parts is designed by the A4 1 count.
However, the parts durability cannot be confirmed correctly,
when Large size paper count is 1 count.
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Notes for PS Plug-in driver TABT0900135EN
Category: PS Plug-in driver Date of issue: July.17.2009
Object machines:1200/1200P/1051, 950
Subject: When selecting custom size as the original size on the PS(Plug-in)
driver, it's impossible to output with auto tray setting on the driver.
Solutions: When selecting custom size as the original size on the driver, it's
needed to select Paper Tray.
Please select the paper tray on the driver if you output custom size
paper.
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RC mounting kit for bizhub PRO920/950 TNBT0900112EN
Category: RC-501 Date of issue: July.22.2009
This information is the parts number of "RC mounting kit" for 920/950.
- RC mounting kit parts number:57GA-K011
The "Clamp", "Nylon clamp" and "TP screw M4x8" for bh.PRO950 are
including in RC mounting kit(57GA-K011).
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