Kyocera ECOSYS M2635dw Instruction Manual

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Frequently Asked
Questions
ECOSYS M2635dw

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Table of Contents
My M2635dw displays “Check toner/Low toner”. 3
How do I check the Toner Level on my M2635dw? 5
How do I access the Command Center RX webpage? 8
What is the administrator login via the OP Panel? 10
Where is the Serial Number located for the M2635dw? 10
How do I install the Windows Print Driver for my M2635dw? 11
My M2635dw has poor image quality 17
My M2635dw displays an error indication. 18
My M2635dw does not turn on. 20
My M2635dw has a message on the display that a Paper Jam has occurred. Also, there is a
flashing Attention light. 21
Setting the Connection by Using the Wi-Fi Setup Tool (Microsoft Windows) 31
Wireless Connection setup by Using Wi-Fi Direct 38
When trying to access the Command Center web page on my M2635dw it states, “incorrect
login Username or Password”. 50
How can I print onto “Special Media” such as Envelopes or Labels on my M2635dw? 51
Installing the Apple OS print driver. 53
Installing Kyocera Quick Scan Utility. For USB and network connected devices. 64
Using Kyocera Quick Scan Utility. For USB and network connected device. 70

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My M2635dw displays “Check toner/Low toner”.
Check to ensure the toner is Genuine Kyocera Toner. You can do this by checking if the toner has the Kyocera
Hologram on the toner bottle.
1. Remove the toner container and shake it, re-install the toner container.

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2. Make sure the Top Cover is closed all the way.
3. Make sure the toner is installed in the printer correctly.

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How do I check the Toner Level on my M2635dw?
The Toner Gauges can be checked on the display
Press the [Status / Job Cancel] key.
Scroll down using the down arrow key to highlight [Toner Status], Press OK to select.
The toner level will be displayed.
The toner gauges can also be found on the printer Status Page.

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Press the [System Menu / Counter] key.
Select [Report] Press OK.
Select [Report Print] press OK.

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Scroll down to highlight [Status Page] Press OK.
Select Yes.
Check Toner Gauge at the bottom of the page.

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How do I access the Command Center RX webpage?
(Command Center is not available with USB Cable connected devices)
Print the Status Page to get the TCP IP address for the printer.
Press the [System Menu / Counter] key > Select [Report] > Select [Report Print]> Select [Status Page]
Look for the heading of Network on left column of the printed Status Page.
Below Network look for IPv4.
Look for the IP Address on the third line down.
Open a Web Browser such as Internet Explorer then delete the text in the Address Field.
Key in the IP address obtained from the Status Page then press Enter.

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The default login is
Username: Admin (capital A)
Password: Admin (capital A)

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What is the administrator login via the OP Panel?
Note: Upon start-up you will see the message
“Managed by Admin”: “01 Office” and “02 Home”
Answering this question as “Office” means you must enter an ID and password when setting certain printer
functions.
The “Home” selection does not use the ID/password function. If you are in a “home office” or the only user of this
printer, it’s recommended to use the “Home” option. Press the down arrow and select the home option.
Select “OK”.
Username: 3500
Password: 3500
Where is the Serial Number located for the M2635dw?
Open the Multi-Purpose Tray to find the Serial Number.
It will be a white label that looks like a barcode.
Note: The serial # is also located in the upper right corner on the previously printed status page.
Checking the Equipment’s Serial Number
The equipment’s serial number is printed in the location shown in the figure.

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How do I install the Windows Print Driver for my
M2635dw?
Supported operating systems
•Windows 11
•Windows 10
•Windows 8.1
•Windows Server 2019
•Windows Server 2016
•Windows Server 2012 R2
•Windows Server 2012
Note: If you install the driver in unsupported operating systems including Windows 7, Windows Server 2008 R2, and
Windows Server 2008, a security message appears. To proceed with the installation, allow the installer to make
changes to your computer. For more information on Microsoft Windows support policy, go to the Microsoft Support
website.
The KX Print Driver can be downloaded from:
https://www.kyoceradocumentsolutions.us/m2635dw
Once downloaded, double click on the exe file to start the installation. The driver installation files will extract to a
folder on the C drive.

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When the extraction completes, The Kyocera Product Library will open.
Accept the License Agreement.

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Acknowledge the Energy Star Compliance notification by clicking OK.
In the menu on the left select Express Install.

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In Express mode, the installer will search the network and USB connections for any Kyocera devices.
Click on the printer to highlight it and click Install.

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Select Yes to allow the driver to report issues to Kyocera in the event of an issue. If you do not wish to
allow the reporting, select No.
The Product Library will start installing the selected driver and components.

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Once complete, select the check box to Print A Test Page.
Please note that for Energy Star Compliance, Duplex is enabled by default.

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My M2635dw has poor image quality
To maintain quality, be sure to use genuine Kyocera toner.
The use of non-genuine toner containers may cause failure. A label is affixed to our genuine supplies, as shown
below.
1. Replace the paper with new paper.
2. Shake the toner container from side to side several times.
3. Disable Eco Print mode. System Menu> Common Settings> Function default> Eco Print> turn off
4. Make sure the paper type setting is correct for the paper being used.
5. Select the System Menu / Counter key > Adjust/Maintenance >Service Setting> Drum Refresh >
Start.

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My M2635dw displays an error indication.
If an error occurs on the machine, the error message appears on the screen. Also, the Attention indicator on the
operation panel will light up or flash.
1. How can I find information if an error occurs?
When [Help] is displayed on the message display, select [Help] to display the Help screen. The Help screen
shows machine operation.
2. How can I wake the machine up from Sleeping?
Answer: Pressing the [Energy Saver] key will wake the machine from a sleep state.
3. What does a blinking Processing light mean?
The [Processing] light blinks during print processing or when an error occurs.

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4. What does a blinking Attention light mean?
The [Attention] indicator lights up or blinks when an error occurs, or a job is stopped.
5. Why do I get a “Add Paper to MP Tray” message when I send a print job?
The media type or size selection in the print job does not match the media or size in the printer. Verify that
the media and size selected in the print driver matches the media and size in the cassette.
6. Why does the printer show Offline when connected USB?
This is likely a communication issue. Use another USB port on the PC or another USB cable.

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My M2635dw does not turn on.
1. Make sure to fully press in the white main power button located on the lower right side of the front of the
printer.
2. Check that the power cord that came with the printer is fully inserted in the rear of the unit.
3. Confirm the printer is plugged into a working outlet. Try plugging in another device to see if it powers on.
4. Try a different power cord if available.