Kyocera ECOSYS M2635dw Instruction Manual

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Frequently Asked
Questions
ECOSYS M2635dw

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Table of Contents
My M2635dw displays “Check toner/Low toner”. 3
How do I check the Toner Level on my M2635dw? 5
How do I access the Command Center RX webpage? 8
What is the administrator login via the OP Panel? 10
Where is the Serial Number located for the M2635dw? 10
How do I install the Windows Print Driver for my M2635dw? 11
My M2635dw has poor image quality 17
My M2635dw displays an error indication. 18
My M2635dw does not turn on. 20
My M2635dw has a message on the display that a Paper Jam has occurred. Also, there is a
flashing Attention light. 21
Setting the Connection by Using the Wi-Fi Setup Tool (Microsoft Windows) 31
Wireless Connection setup by Using Wi-Fi Direct 38
When trying to access the Command Center web page on my M2635dw it states, “incorrect
login Username or Password”. 50
How can I print onto “Special Media” such as Envelopes or Labels on my M2635dw? 51
Installing the Apple OS print driver. 53
Installing Kyocera Quick Scan Utility. For USB and network connected devices. 64
Using Kyocera Quick Scan Utility. For USB and network connected device. 70

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My M2635dw displays “Check toner/Low toner”.
Check to ensure the toner is Genuine Kyocera Toner. You can do this by checking if the toner has the Kyocera
Hologram on the toner bottle.
1. Remove the toner container and shake it, re-install the toner container.

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2. Make sure the Top Cover is closed all the way.
3. Make sure the toner is installed in the printer correctly.

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How do I check the Toner Level on my M2635dw?
The Toner Gauges can be checked on the display
Press the [Status / Job Cancel] key.
Scroll down using the down arrow key to highlight [Toner Status], Press OK to select.
The toner level will be displayed.
The toner gauges can also be found on the printer Status Page.

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Press the [System Menu / Counter] key.
Select [Report] Press OK.
Select [Report Print] press OK.

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Scroll down to highlight [Status Page] Press OK.
Select Yes.
Check Toner Gauge at the bottom of the page.

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How do I access the Command Center RX webpage?
(Command Center is not available with USB Cable connected devices)
Print the Status Page to get the TCP IP address for the printer.
Press the [System Menu / Counter] key > Select [Report] > Select [Report Print]> Select [Status Page]
Look for the heading of Network on left column of the printed Status Page.
Below Network look for IPv4.
Look for the IP Address on the third line down.
Open a Web Browser such as Internet Explorer then delete the text in the Address Field.
Key in the IP address obtained from the Status Page then press Enter.

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The default login is
Username: Admin (capital A)
Password: Admin (capital A)

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What is the administrator login via the OP Panel?
Note: Upon start-up you will see the message
“Managed by Admin”: “01 Office” and “02 Home”
Answering this question as “Office” means you must enter an ID and password when setting certain printer
functions.
The “Home” selection does not use the ID/password function. If you are in a “home office” or the only user of this
printer, it’s recommended to use the “Home” option. Press the down arrow and select the home option.
Select “OK”.
Username: 3500
Password: 3500
Where is the Serial Number located for the M2635dw?
Open the Multi-Purpose Tray to find the Serial Number.
It will be a white label that looks like a barcode.
Note: The serial # is also located in the upper right corner on the previously printed status page.
Checking the Equipment’s Serial Number
The equipment’s serial number is printed in the location shown in the figure.