
Contents
Chapter 1. Important safety
information. . . . . . . . . . . . . . . . 1
General safety . . . . . . . . . . . . . . . . 1
Electrical safety . . . . . . . . . . . . . . . . 2
Safety inspection guide . . . . . . . . . . . . . 3
Handling electrostatic discharge-sensiti e
de ices . . . . . . . . . . . . . . . . . . . 4
Grounding requirements . . . . . . . . . . . . 4
Safety notices (multi-lingual translations) . . . . . . 4
Chapter 2. Important service
information. . . . . . . . . . . . . . . 2
Strategy for replacing FRUs . . . . . . . . . . 27
Strategy for replacing a hard disk dri e or a
solid-state dri e . . . . . . . . . . . . . 27
Important notice for replacing a system
board . . . . . . . . . . . . . . . . . 27
How to use error codes . . . . . . . . . . 28
Strategy for replacing FRUs for CTO, special-bid,
and standard models. . . . . . . . . . . . . 28
Product definition . . . . . . . . . . . . 28
FRU identification . . . . . . . . . . . . 28
Chapter 3. Product overview . . . . . 29
O er iew . . . . . . . . . . . . . . . . . 29
Rear . . . . . . . . . . . . . . . . . . . 30
Chapter 4. Service checkout and
symptom-to-FRU index . . . . . . . . 31
Ser ice checkout . . . . . . . . . . . . . . 31
Problem determination tips . . . . . . . . 31
Symptom-to-FRU index . . . . . . . . . . . 32
Hard disk dri e boot error . . . . . . . . . 32
Power supply problems . . . . . . . . . . 33
Beep symptoms . . . . . . . . . . . . . 33
POST error codes . . . . . . . . . . . . 34
Miscellaneous error conditions . . . . . . . 35
Undetermined problems . . . . . . . . . 37
Chapter 5. Troubleshooting,
diagnostics, and recovery . . . . . . . 39
Basic procedure for resol ing computer
problems . . . . . . . . . . . . . . . . . 39
Troubleshooting . . . . . . . . . . . . . . 39
Startup problems . . . . . . . . . . . . 40
Screen problems . . . . . . . . . . . . 41
Audio problems . . . . . . . . . . . . . 42
Network problems . . . . . . . . . . . . 42
Performance problems . . . . . . . . . . 45
Storage dri e problems . . . . . . . . . . 46
CD or DVD problems . . . . . . . . . . . 46
Serial connector problems . . . . . . . . . 47
Software problems. . . . . . . . . . . . 47
Reco ery . . . . . . . . . . . . . . . . . 47
Restore system files and settings to an earlier
point . . . . . . . . . . . . . . . . . 48
Restore your files from a backup . . . . . . 48
Reset your computer . . . . . . . . . . . 48
Use ad anced options . . . . . . . . . . 48
Windows automatic reco ery. . . . . . . . 48
Create and use a reco ery USB de ice . . . . 48
Update the de ice dri er . . . . . . . . . 49
Chapter 6. Hardware removal and
installation . . . . . . . . . . . . . . . 51
Handling static-sensiti e de ices . . . . . . . . 51
Ser ice tool kit . . . . . . . . . . . . . . . 51
Major FRUs and CRUs . . . . . . . . . . . . 52
System board . . . . . . . . . . . . . . . 56
Remo ing and installing hardware . . . . . . . 57
External options . . . . . . . . . . . . . 57
Power cord. . . . . . . . . . . . . . . 57
Computer upper co er . . . . . . . . . . 57
System stand (with or without wireless
charging module) . . . . . . . . . . . . 59
Computer back co er. . . . . . . . . . . 59
Camera module . . . . . . . . . . . . . 61
Microphone module . . . . . . . . . . . 62
Power switch board . . . . . . . . . . . 63
Side I/O board . . . . . . . . . . . . . 64
System board shielding fence . . . . . . . 65
PSU and PSU socket bracket . . . . . . . 66
Memory module . . . . . . . . . . . . . 68
Heat sink . . . . . . . . . . . . . . . 69
System fans . . . . . . . . . . . . . . 70
M.2 solid-state dri e . . . . . . . . . . . 71
Wi-Fi card . . . . . . . . . . . . . . . 72
Internal speaker . . . . . . . . . . . . . 73
System board. . . . . . . . . . . . . . 74
Coin-cell battery. . . . . . . . . . . . . 75
Middle frame . . . . . . . . . . . . . . 76
Wi-Fi antennas . . . . . . . . . . . . . 78
Front bezel . . . . . . . . . . . . . . . 79
LCD panel . . . . . . . . . . . . . . . 80
Chapter . Notices and
trademarks. . . . . . . . . . . . . . . 83
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