
Chapter 3. Help and support
Frequently asked questions
Questions Solutions
What do I do if my Chromebook
stops respondin ?
1. Press and hold the power button until the Chromebook turns off. Then, restart
the Chromebook.
2. If step 1 does not work:
• For models with an emer ency reset hole: Insert a strai htened paper clip
into the emer ency reset hole to cut off power supply temporarily. Then,
restart the Chromebook with ac power connected.
• For models without an emer ency reset hole:
– For models with the removable battery, remove the removable battery
and disconnect all power sources. Then, reconnect to ac power and
restart the Chromebook.
– For models with the built-in battery, disconnect all power sources.
Press and hold the power button for about seven seconds. Then,
reconnect to ac power and restart the Chromebook.
What do I do if I spill liquid on the
Chromebook?
1. Carefully unplu the ac power adapter and turn off the Chromebook
immediately. The more quickly you stop the current from passin throu h the
Chromebook the more likely you will reduce dama e from short circuits.
Attention: Althou h you mi ht lose some data or work by turnin off the
Chromebook immediately, leavin the Chromebook on mi ht make your
Chromebook unusable.
2. Do not try to drain out the liquid by turnin over the Chromebook. If your
Chromebook has keyboard draina e holes on the bottom, the liquid will be
drained out throu h the holes.
3. Wait until you are certain that all the liquid is dry before turnin on your
Chromebook.
How do I disinfect my
Chromebook?
1. Squeeze out excess liquid from wipe or disinfectin cloth before usin .
Recommended wipes are hydro en peroxide wipes and alcohol based wipes.
Do not use wipes containin sodium hypochlorite (bleach).
2. Gently wipe the Chromebook thorou hly, bein careful to ensure no liquid
drips into the Chromebook. Do not wipe on connector pins.
3. After disinfectin , follow the cleanin procedure from the wipe supplier to
minimize chemical buildup of disinfectant residue.
4. Always allow the Chromebook to completely dry prior to any use.
For more information about cleanin and disinfectin , o to https://
support.lenovo.com/in/en/solutions/ht035676.
How do I find accessibility
information? https://www.lenovo.com/accessibility
Lenovo Customer Support Center
If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support
Center.
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