LG LG-H960 User manual

www.lg.com
MFL00000000 (1.0)
ENGLISH
USER GUIDE
LG-H960

User Guide
• Some contents and illustrations may differ from your device depending on the
region, service provider, software version, or OS version, and are subject to
change without prior notice.
• Always use genuine LG accessories. The supplied items are designed only for this
device and may not be compatible with other devices.
• This device is not suitable for people who have a visual impairment due to the
touchscreen keyboard.
• Copyright ©2015 LG Electronics, Inc. All rights reserved. LG and the LG logo are
registered trademarks of LG Group and its related entities. All other trademarks
are the property of their respective owners.
• Google™, Google Maps™, Gmail™, YouTube™, Hangouts™ and Play Store™
are trademarks of Google, Inc.
ENGLISH

2Table of contents
Guidelines for safe and efficient use .......4
Important notice .....................................18
Getting to know your phone...................21
Phone layout..........................................21
Installing the SIM or USIM card and
battery...................................................23
Charging the battery ..............................25
Inserting a memory card........................26
Removing the memory card...................27
Locking and unlocking the device..........27
Your Home screen...................................29
Touch screen tips ..................................29
Home screen .........................................30
Customizing the Home screen ...............31
Returning to recently-used
applications...........................................32
Notifications panel.................................33
On-screen keyboard ..............................36
Special Features .....................................37
Gesture shot..........................................37
Gesture View .........................................38
Glance View...........................................39
KnockON ...............................................39
Knock Code ...........................................40
Dual window..........................................41
QuickMemo+.........................................42
QSlide....................................................43
QuickRemote.........................................44
Google account setup.............................45
Creating your Google account ................45
Signing into your Google account...........45
Connecting to Networks and Devices....47
Wi-Fi .....................................................47
Bluetooth...............................................48
Wi-Fi Direct ...........................................49
Transferring data between a PC and
the device..............................................50
Calls ........................................................51
Making a call.........................................51
Calling your contacts .............................51
Answering and rejecting a call...............51
Making a second call.............................52
Viewing your call logs ............................52
Call settings...........................................52
Contacts..................................................53
Searching for a contact..........................53
Adding a new contact ............................53
Favourites contacts................................53
Creating a group....................................54
Messaging...............................................55
Sending a message ...............................55
Conversation view .................................56
Changing your messaging settings ........56
Table of contents

3
Table of contents
E-mail......................................................57
Managing email accounts......................57
Working with account folders.................57
Composing and sending email...............58
Camera and Video...................................59
Camera options on the viewfinder..........59
Using the advanced settings ..................60
Manual mode on the viewfinder.............61
Taking a photo.......................................62
Once you have taken a photo.................62
Recording a video..................................64
After recording a video...........................64
Gallery...................................................66
Multimedia..............................................70
Music ....................................................70
Utilities ....................................................72
Clock.....................................................72
Calculator..............................................73
Calendar................................................73
Voice Recorder ......................................74
Voice Search..........................................74
Downloads ............................................74
FM radio................................................75
LG Health ..............................................75
Web Browser...........................................76
Internet..................................................76
Chrome .................................................77
Settings...................................................78
Networks...............................................78
Sound & notification ..............................81
Display ..................................................82
General..................................................84
Phone software update ..........................91
Phone software update..........................91
About this user guide .............................93
About this user guide.............................93
Trademarks ...........................................94
DivX HD.................................................94
Dolby Digital Plus...................................94
Accessories.............................................95
Troubleshooting ......................................96
FAQ ..........................................................99

4Guidelines for safe and efficient use
Symbol Description
Read these instructions for safe use of this wireless device.
You must always exercise extreme caution when driving in order to
reduce the risk of accidents. Do not use your wireless device while
driving.
This device, moreover, has been tested for use at a distance of 1.5cm
between the back of the phone and the user's body.
To comply with RF exposure requirements established by the FCC, you
must maintain a minimum distance of 1cm between the user's body
and the back of the phone. See the user manual for more information.
Do not leave the device or its accessories within the reach of children
and do not allow to play with. The device contains small parts with
sharp edges that may cause injury or break off and give rise to danger
of suffocation.
This device may produce a loud sound.
Pacemaker manufacturers recommend that you leave at least 15cm
of space between other devices and a pacemaker to avoid potential
interference with the pacemaker.
Guidelines for safe and efficient use

5
Guidelines for safe and efficient use
Symbol Description
Switch off your phone when prompted to do so in hospitals, clinics or
health care facilities.
These requests are designed to prevent possible interference with
sensitive medical devices.
Turn off your wireless device when prompted to do so by airport
personnel or aircraft. For information on the use of wireless devices on
board aircraft, contact the crew. If the device has a "flight mode", this
must be activated before boarding an aircraft.
Turn off the device or wireless device when in any area in which they
occur explosions or areas where there are reports that indicate to "turn
off two-way radio" or "electronic devices" to avoid interfering with the
operation of trigger explosions.
Among the areas with potentially explosive atmospheres include fueling
areas are, the holds of ships, facilities for the transportation or storage
of fuel and chemicals, areas where the air contains chemicals or
particles such as grain, dust or metal powders.
This device may produce a bright or flashing light.
Do not expose your device or its accessories to open flames.
Do not expose your device or its accessories to magnetic media (floppy
disks, credit cards, etc).

6Guidelines for safe and efficient use
Symbol Description
Do not expose your device or its accessories to extreme temperatures.
Do not expose your device or its accessories to liquid or moisture.
Not groped to disassemble the device or its accessories, only
authorized personnel can do it.
This device, like any wireless device, operates using radio signals
which, by their nature, are not able to guarantee connection in all
conditions. Therefore, for emergency communications, never rely solely
upon any wireless device.
Only use approved accessories.
Please read these simple guidelines. Not following these guidelines may be dangerous
or illegal.
Should a fault occur, a software tool is built into your device that will gather a fault log.
This tool gathers only data specific to the fault, such as signal strength, cell ID position
in sudden call drop and applications loaded. The log is used only to help determine the
cause of the fault. These logs are encrypted and can only be accessed by an authorised
LG Repair centre should you need to return your device for repair.

9
Guidelines for safe and efficient use
Product care and maintenance
WARNING
Always use genuine LG batteries, chargers and accessories approved for use
with this particular phone model. The use of any other types may void any
approval or warranty applying to the phone and may be dangerous.
• Do not disassemble this unit. Take it to a qualified service technician when repair
work is required.
• Repairs under warranty, at LG’s discretion, may include replacement parts or
boards that are either new or reconditioned, provided that they have functionality
equal to that of the parts being replaced.
• Keep away from electrical appliances such as TVs, radios and personal computers.
• The unit should be kept away from heat sources such as radiators or cookers.
• Do not drop.
• Do not subject this unit to mechanical vibration or shock.
• Switch off the phone in any area where you are required to by special regulations.
For example, do not use your phone in hospitals as it may affect sensitive medical
equipment.
• Do not handle the phone with wet hands while it is being charged. It may cause an
electric shock and can seriously damage your phone.
• Do not charge a handset near flammable material as the handset can become hot
and create a fire hazard.
• Use a dry cloth to clean the exterior of the unit (do not use solvents such as
benzene, thinner or alcohol).
• Do not charge the phone when it is on soft furnishings.
• The phone should be charged in a well ventilated area.
• Do not subject this unit to excessive smoke or dust.
• Do not keep the phone next to credit cards or transport tickets; it can affect the
information on the magnetic strips.

10 Guidelines for safe and efficient use
• Do not tap the screen with a sharp object as it may damage the phone.
• Do not expose the phone to liquid or moisture.
• Use accessories like earphones cautiously. Do not touch the antenna unnecessarily.
• Do not use, touch or attempt to remove or fix broken, chipped or cracked glass.
Damage to the glass display due to abuse or misuse is not covered under the
warranty.
• Your phone is an electronic device that generates heat during normal operation.
Extremely prolonged, direct skin contact in the absence of adequate ventilation
may result in discomfort or minor burns. Therefore, use care when handling your
phone during or immediately after operation.
• If your phone gets wet, immediately unplug it to dry off completely. Do not attempt
to accelerate the drying process with an external heating source, such as an oven,
microwave or hair dryer.
• The liquid in your wet phone, changes the colour of the product label inside your
phone. Damage to your device as a result of exposure to liquid is not covered
under your warranty.
Efficient phone operation
Electronics devices
All mobile phones may receive interference, which could affect performance.
• Do not use your mobile phone near medical equipment without requesting
permission. Please consult your doctor to determine if operation of your phone may
interfere with the operation of your medical device.
• Some hearing aids might be disturbed by mobile phones.
• Minor interference may affect TVs, radios, PCs etc.
• Use your phone in temperatures between 0°C and 40°C, if possible. Exposing
your phone to extremely low or high temperatures may result in damage,
malfunction, or even explosion.

11
Guidelines for safe and efficient use
Pacemakers
Pacemaker manufacturers recommend that a minimum separation of 15cm be
maintained between a mobile phone and a pacemaker to avoid potential interference
with the pacemaker. To achieve this use the phone on the opposite ear to your
pacemaker and do not carry it in a breast pocket.
Hospitals
Switch off your wireless device when requested to do so in hospitals, clinics or health
care facilities. These requests are designed to prevent possible interference with
sensitive medical equipment.
Road safety
Check the laws and regulations on the use of mobile phones in the area when you
drive.
• Do not use a hand-held phone while driving.
• Give full attention to driving.
• Use a hands-free kit, if available.
• Pull off the road and park before making or answering a call if driving conditions
require you to do so.
• RF energy may affect some electronic systems in your vehicle such as car stereos
and safety equipment.
• If your vehicle is equipped with an air bag, do not obstruct with installed or portable
wireless equipment. It can cause the air bag to fail or cause serious injury due to
improper performance.
• If you are listening to music while out and about, please ensure that the volume
is at a reasonable level so that you are aware of your surroundings. This is of
particular importance when near roads.

12 Guidelines for safe and efficient use
Avoid damage to your hearing
To prevent possible hearing damage, do not listen at high volume
levels for long periods.
Damage to your hearing can occur if you are exposed to loud sound for long periods of
time. We therefore recommend that you do not turn on or off the handset close to your
ear. We also recommend that music and call volumes are set to a reasonable level.
• When using headphones, turn the volume down if you cannot hear the people
speaking near you, or if the person sitting next to you can hear what you are
listening to.
NOTE
• Excessive sound pressure from earphones and headphones can cause
hearing loss.
Glass Parts
Some parts of your mobile device are made of glass. This glass could break if your
mobile device is dropped on a hard surface or receives a substantial impact. If the glass
breaks, do not touch or attempt to remove it. Stop using your mobile device until the
glass is replaced by an authorised service provider.
Blasting area
Do not use the phone where blasting is in progress. Observe restrictions and follow any
regulations or rules.

13
Guidelines for safe and efficient use
Potentially explosive atmospheres
• Do not use your phone at a refueling point.
• Do not use near fuel or chemicals.
• Do not transport or store flammable gas, liquid or explosives in the same
compartment of your vehicle as your mobile phone or accessories.
In aircraft
Wireless devices can cause interference in aircraft.
• Turn your mobile phone off before boarding any aircraft.
• Do not use it on the ground without permission from the crew.
Children
Keep the phone in a safe place out of the reach of small children. It includes small parts
which may cause a choking hazard if detached.
Emergency calls
Emergency calls may not be available on all mobile networks. Therefore you should
never depend solely on your phone for emergency calls. Check with your local service
provider.
Battery information and care
• You do not need to completely discharge the battery before recharging. Unlike
other battery systems, there is no memory effect that could compromise the
battery’s performance.
• Use only LG batteries and chargers. LG chargers are designed to maximise the
battery life.

14 Guidelines for safe and efficient use
• Do not disassemble or short-circuit the battery.
• Keep the metal contacts of the battery clean.
• Replace the battery when it no longer provides acceptable performance. The
battery pack may be recharged hundreds of times before it needs replacing.
• Recharge the battery if it has not been used for a long time to maximise usability.
• Do not expose the battery charger to direct sunlight or use it in high humidity, such
as in the bathroom.
• Do not leave the battery in hot or cold places, as this may deteriorate battery
performance.
• There is risk of explosion if the battery is replaced with an incorrect type.
• Dispose of used batteries according to the manufacturer’s instructions. Please
recycle when possible. Do not dispose as household waste.
• If you need to replace the battery, take it to the nearest authorised LG Electronics
service point or dealer for assistance.
• Always unplug the charger from the wall socket after the phone is fully charged to
save unnecessary power consumption of the charger.
• Actual battery life will depend on network configuration, product settings, usage
patterns, battery and environmental conditions.
• Make sure that no sharp-edged items such as animal’s teeth or nails, come into
contact with the battery. This could cause a fire.
Precautions for use of leather back cover
• This product is made of cattle hide and may have different creases and patterns
due to the properties of natural leather. If the product gets wet with any liquid
(water, soda, seawater, rain, sweat, sunscreen, cosmetics, moisture, etc.), it may
lose colour, change colour, or deform in shape.
• When this product gets wet or contaminated, get rid of the water by pressing it
gently with a dry towel, or wipe it with leather cream and leave it to dry in shade.
When the product is exposed to a wet environment for a long time, it may cause
creases or mould. The shape of the leather may not be restored to its original

15
Guidelines for safe and efficient use
state after cleaning because of the properties of leather, and any contamination or
deformity may get worse when using regular detergent or an organic solvent.
• When the leather is wet with rain or sweat, use caution and avoid contact with
clothes. It can cause any dye to become a stain.
• Due to the nature of leather, friction for long periods of time or excessive force may
damage the surface of the leather.
Laser safety statement
Caution!
This product employs a laser system. To ensure proper use of this product, please read
this owner's manual carefully and retain for future reference. Should the unit require
maintenance, contact an authorised service centre.
Use of controls, adjustments, or the performance of procedures other than those
specified herein may result in hazardous radiation exposure.
To prevent direct exposure to laser beam, do not try to open the enclosure or make
direct contact with the laser.

16 Guidelines for safe and efficient use
Open Source Software Notice Information
To obtain the source code under GPL, LGPL, MPL, and other
open source licenses, that is contained in this product, please
visit http://opensource.lge.com.
In addition to the source code, all referred license terms, warranty
disclaimers and copyright notices are available for download.
LG Electronics will also provide open source code to you on CD-ROM for a
charge covering the cost of performing such distribution (such as the cost of
media, shipping, and handling) upon email request to opensour[email protected].
This offer is valid for three (3) years from the date on which you purchased the
product.
HOW TO UPDATE YOUR DEVICE
Access to latest firmware releases, new software functions and
improvements.
• Select the software update in settings menu on your device.
• Update your device by connecting it to your PC. For more information
about using this function, please visit http://www.lg.com/common/index.jsp
select country and language.
DECLARATION OF CONFORMITY
Hereby, LG Electronics declares that this LG-H960 product is in compliance
with the essential requirements and other relevant provisions of Directive
1999/5/EC. A copy of theDeclaration of Conformity can be found at
http://www.lg.com/global/declaration
Contact office for compliance of this product:
LG Electronics Inc.
EU Representative, Krijgsman 1,
1186 DM Amstelveen, The Netherlands

17
Guidelines for safe and efficient use
Disposal of your old appliance
1 All electrical and electronic products should be disposed of separately
from the municipal waste stream via designated collection facilities
appointed by the government or the local authorities.
2 The correct disposal of your old appliance will help prevent potential
negative consequences for the environment and human health.
3 For more detailed information about disposal of your old appliance,
please contact your city office, waste disposal service or the shop
where you purchased the product.
Disposal of waste batteries/accumulators
1 This symbol may be combined with chemical symbols for mercury (Hg),
cadmium (Cd) or lead (Pb) if the battery contains more than 0.0005%
of mercury, 0.002% of cadmium or 0.004% of lead.
2 All batteries/accumulators should be disposed separately from the
municipal waste stream via designated collection facilities appointed by
the government or the local authorities.
3 The correct disposal of your old batteries/accumulators will help to
prevent potential negative consequences for the environment, animal
and human health.
4 For more detailed information about disposal of your old batteries/
accumulators, please contact your city office, waste disposal service or
the shop where you purchased the product.

18 Important notice
Please read this before you start using your phone!
Please check to see whether any problems you encountered with your phone are
described in this section before taking the phone in for service or calling a service
representative.
1. Phone memory
When there is less than 10MB of space available in your phone memory, your phone
cannot receive new messages. You may need to check your phone memory and delete
some data, such as applications or messages, to make more memory available.
To uninstall applications:
1 Tap > > > General tab > Apps.
2 Once all applications appear, scroll to and select the application you want to
uninstall.
3 Tap Uninstall.
2. Optimizing battery life
Extend your battery's power by turning off features that you do not need to run
constantly in the background. You can monitor how applications and system resources
consume battery power.
Extending your phone's battery life:
• Turn off radio communications when you are not using. If you are not using Wi-Fi,
Bluetooth or GPS, turn them off.
• Reduce screen brightness and set a shorter screen timeout.
• Turn off automatic syncing for Gmail, Calendar, Contacts and other applications.
Important notice

19
Important notice
• Some applications you download may consume battery power.
• While using downloaded applications, check the battery charge level.
3. Before installing an open source application and OS
WARNING
• If you install and use an OS other than the one provided by the manufacturer
it may cause your phone to malfunction. In addition, your phone will no
longer be covered by the warranty.
• To protect your phone and personal data, only download applications from
trusted sources, such as Play Store™. If there are improperly installed
applications on your phone, the phone may not work normally or a serious
error may occur. You must uninstall those applications and all associated
data and settings from the phone.
4. Opening and switching applications
Multitasking is easy with Android; you can keep more than one application running at
the same time. There is no need to quit an application before opening another. Use and
switch between several open applications. Android manages each application, stopping
and starting them as needed to make sure that idle applications don't consume
resources unnecessarily.
1 Tap . A list of recently used applications will be displayed.
2 Tap the application you want to access. This does not stop the previous app from
running in the background. Make sure to tap to back out of an app after using it.
• To close an app from the recent apps list, swipe the app preview to the left or right.
To clear all apps, tap Clear all.

20 Important notice
5. When the screen freezes
If the screen freezes or the phone does not respond when you try to operate it, remove
the battery and reinsert it. Then power the phone back on.

21
Getting to know your phone
Phone layout
Earpiece
Proximity SensorFront Camera Lens
Notification LED
Headset Jack
Microphone
Charger/USB port
Microphone
Infrared LED
NOTE: Proximity sensor
• When receiving and making calls, the proximity sensor automatically turns
the backlight off and locks the touch screen by sensing when the phone is
near your ear. This extends battery life and prevents you from unintentionally
activating the touch screen during calls.
WARNING
Placing a heavy object on the phone or sitting on it can damage the display
and touch screen functions. Do not cover the proximity sensor with screen
protectors or any other type of protective film. This could cause the sensor to
malfunction.
Getting to know your phone