LG LDP7016D User manual

LDP7016D & 7024D Digital Telephone
User Guide
Version 1.0 | August 2005

Table of Contents
Emergency Services and Safety Precautions…………..2
Getting to know your 7000 Series handset……………..3
Familiarise yourself with its features…………………....3
Handset keys…………………………….............................5
General Functions…………………………………………...7
Making and Answering Calls……………….....................8
Making and Answering an External Call……………….....8
Making and Answering an Internal Call……………….......9
Placing an external/internal call on hold…………………..10
Retrieving and external/internal call on hold………………10
Parking a call………………………………………………..11
Retrieving a parked call…………………………….............11
Call Forward………………………………………………….12
DDI Call Waiting……………………………………………14
Call Wait (Camp On)………………………………………...15
Answering a Call Wait……………………………………….15
Call Pick up (Directed)………………………………………16
Call Pick up (Group)…………………………………………16
Transfer (Screened)…………………………………………17
Transfer (Unscreened)………………………………………17
Using speed dial numbers…………………………………..18
Queuing for an outside line…………………………...........19
Making a Page……………………………………………….20
Conference Call………………………………………………21
Last Number Redial……………………………………….…22
Saved Number Redial…………………………………….…23
Messaging……………………………………………………24
Leaving a Message Wait Notification………………………24
Answering a Message Wait Notification………………..…25
Muting a Call…..................…..……..………………………26
Do Not Disturb……..………….…………………………..…27
User Programming…………………………………………28
Saving your name to your phone……………………....29
Storing personal speed dials…………………………….30
Character Chart……………………………………………..31
Storing information under flexible buttons…………...32
Menu Tree……………………………………………………33
[1] Ring……………………………………………………….35
[2] COS (Class Of Service)………………………………43
[3] Authorisation Code/Mobile-Ext………………………47
[4] Wake Up/Conference Room………………………….51
[5] Message………………………………………………….55
[6] Announcement…………………………………………58
[7] Supplementary…………………………………………62
[*] System (Engineering Use Only)
User Programming Codes………………………….........70
Pre-Set Messages…………………………………………72
Glossary……………………………………………………73
Index…………………………………………………………75
7016D & 7024D User Guide | Table of Contents 01

Servicing and Safety Precautions
• Do not drop or subject the phone to physical shock
• Do not immerse in water
• Do not disassemble or attempt to modify the phone in any way
• Use a damp or anti-static cloth to clean the phone. Do not use a dry or electrostatically
charged cloth. Do not use chemical or abrasive cleaners as these could damage the phone.
• Retain the cardboard packaging supplied with this handset. It should be used if the phone
has to be returned for service. The packaging can be recycled when no longer required.
• Do not place the phone in direct sunlight for prolonged periods
Disclaimer
LG Electronics Inc. cannot be held responsible for any
damage caused to your system through the improper installation of this phone and/or the
failure to use the handset as described in this user guide.
Service
The 7016D & 7024D digital telephones contain no user-serviceable parts. LG recommend
that your 7016D or 7024D digital telephone is serviced or repaired by an LG authorised
service centre
Note: Information contained within this document is subject to change without prior notice. E&OE
7016D & 7024D User Guide | Servicing and Safety Precautions 02

Headset Port
Used for connection of a
headset that has a 2.5mm jack
type connector
Getting to know your 7016D/7024D Phone
7016D & 7024D User Guide | Getting to know your 7016D/7024D Digital Telephone 03
Handset
Contains a microphone and
speaker to allow the user to
speak to another party
Dial Pad
Alpha-numeric keypad
used to dial numbers and
when storing speed dial
numbers and names to
memory
Speed
Used when accessing or
storing personal or system
speed dial numbers
Speaker
Used to answer ‘handsfree’
and activate the speaker.
Speaker is located under
the handset
Familiarise yourself with its features
User Navigation
Simple user programming
access to ‘Popular Features’.
Quick Access to phonebook.

Getting to know your 7016D/7024D Phone
7016D & 7024D User Guide | Getting to know your 7016D/7024D Digital Telephone 04
Transfer/PGM
Used for performing a
transfer or user
programming
Flexible Buttons
Used for storing speed
dials and features as well
as accessing lines
Call Back
For leaving and answering
Message Wait notifications
Microphone
For conversing with
external parties when
hands-free
Volume +/ -
Used for adjusting speaker,
ring and in-call volume
Familiarise yourself with its features
Context Sensitive Keys
These keys will perform
different functions based
on call state
DND/FWD
For placing station in DND
or applying a Call Forward
Hold/Save
For placing external callers
on hold and to confirm
programming changes
LCD
3 Line, 48 Characters
Displays inbound/outbound
call information. Displays
information based on user
actions

Getting to know your 7016D/7024D Phone
7016D & 7024D User Guide | Getting to know your 7016D/7024D Digital Telephone 05
Your digital telephone’s keys
(1) (2)
(3)
(4) (5)
(1) Speaker Key
This is for activating the phone’s speaker whilst on hook. Useful when using a
headset or if you wish to speak hands free. Red LED illuminated if off-hook
without lifting the receiver.
(2) Hold/Save Key
Dual purpose key. When in a call it is used to place a caller on hold. When
programming it is for permanently updating changes to the system memory
(3) Volume (+ / -) Key
Used for adjusting speaker, ringing and in-call volume
(4) Speed Key
This key is used to access System and Personal speed dial numbers and the
internal directory
(5) Trans/Pgm Key
Dual purpose key. When in a call with an external party it is used to transfer.
When programming features, speed dial numbers it is a programme key

Getting to know your 7016D/7024D Phone
7016D & 7024D User Guide | Getting to know your 7016D/7024D Digital Telephone 06
Your digital telephone’s keys
(9)
(9)
(8)
(8) (7) (7)
(6) Flexible Keys
These keys are for use as line keys or for storing regularly used features or
speed dials under
(7) Call Back
This key is used for leaving a message wait notification at a busy or
unanswered station or for answering a message wait notification at your own
station.
(8) DND/FWD
Dual purpose key. When used ‘On-hook’ it is used for placing your station in
DND. When ‘Off-Hook’ it is used for implementing a Call Forward.
(9) User Navigation
This key is used for Quick access to the phonebook and to access ‘Popular’
features from the handset. The centre of the button is used to confirm
programming changes and confirm choices on-screen.
(6)
(6)

GENERAL FUNCTIONS
•Making and Answering External Calls
•Making and Answering Internal Calls
•Placing an Internal/External Call on Hold
•Retrieving an Internal/External Call on Hold
•Parking a Call
•Retrieving a Parked Call
•Call Forward
•DDI Call Wait
•Call Wait (Camp On)
•Answering a Call Wait (Camp On)
•Call Pick Up (Directed/Group)
•Transfer (Screened/Unscreened)
•Using Speed Dial Numbers
•Queuing for an Outside Line
•Making A Page
•Flexible Button Programming
•Leaving a Message Wait
•Answering a Message Wait
7016D & 7024D User Guide | General Functions 07

General Functions
7016D & 7024D User Guide | General Functions 08
Making and Answering calls
Always ensure that external parties are informed if you
intend to record a call.
Making and Answering an external call
You can make an external call in the following ways:
1. Lift the receiver and dial 9
2. Dial 9
3. Press the button and dial 9
Once you have dialled a desired number the screen
will look as in Fig.1
To answer a call press the button or lift the
receiver.
Fig.2 shows how your display will appear if you are
receiving an inbound external call.
Fig.1
Fig.2
01321876543
LINE 6 00:02:26
TRANS CONF MUTE
LINE RINGING
01234 876543 00:02:26
DND

General Functions
7016D & 7024D User Guide | General Functions 09
Making and Answering an internal call
You can make an internal call in the following ways:
1. Lift the receiver and dial an extension number.
2. Dial an extension number.
3. Press the button an extension number.
Once you have dialled a desired number the screen
will look as in Fig.3
To answer a call press the button or lift the
receiver.
Fig.4 shows how your display will appear if you are
receiving an inbound internal call.
Fig.3
Fig.4
CALL TO ANDY
16 NOV 04 10:02 am
MSG FLASH
CALL FROM ANDY
16 NOV 04 10:02 am
DND

General Functions
7016D & 7024D User Guide | General Functions 10
Placing and External/Internal Call on hold
Whilst connected to another party (internal or external)
press the button.
A line key will be flashing to indicate that you have an
external caller on hold.
Fig.6 shows how your display will look when you have
an internal caller on hold.
Retrieving an External/Internal Call on hold
For an external call simply press the flashing line
button and the call that you placed on hold will recall to
your phone.
For an internal call simply hang up (replace the
handset) or dial the extension number of the station
that you placed on hold and you will be reconnected.
NOTE: Calls will ‘Recall’ to your station after a pre-set
time if you forget about them.
Fig.6
HOLDING : ANDY
16 NOV 04 10:02 am
FWD CONF REDIAL>

General Functions
7016D & 7024D User Guide | General Functions 11
Parking a Call
1. Whilst connected to an external party press the
button, dial a Park Location (601-619) or press a
flexible button labelled as Park and hang up.
2. Once you have parked the caller you can contact
another party to inform them that they have a caller
waiting. Alternatively, make a page (See page 18 later
in the user guide for information on paging).
Retrieving a Parked Call
1. If retrieving a call that you have parked, dial the
relevant digits for the parking bay used (601-619)
2. If responding to a page, dial the relevant digits (601-
619) from the nearest available telephone.
NOTE: Calls will recall to the original station after a pre-
set timer if a call is left parked. In this circumstance the
screen of your 7016D/7024D Digital Handset will appear
as in Fig.7
Fig.7
LINE 05 RECALLING
16 NOV 04 10:02 am
DND

General Functions
7016D & 7024D User Guide | General Functions 12
Call Forward
It is possible to forward you phone in a number of ways. The options available are:
0 – Follow-Me (To forward calls from your extension to a temporary location. The forward is
activated at the temporary location).
1 – Unconditional (This option allows you to forward all calls immediately to a Station, Hunt
Group or the integral Voice Messaging card).
2– Busy (Destination options are as per option 1. Calls will only forward when you are busy
– on the phone).
3– No Answer (Destination options as per option 1. Calls will only forward when a ‘No-
Answer’ timer expires. The length of the time is determined by a qualified System
Administrator).
4– Busy/No Answer (Combines types 2 & 3. Most popular, especially where Voicemail is
used).
5– Off-Net (This allows you to forward your phone unconditionally to a remote location such
as Mobile or home phone).
6– No Answer Off-Net (As per option 6 but only after a no-answer timer)
7– Access Not Permitted
#- Allows you to cancel any call forward.

General Functions
7016D & 7024D User Guide | General Functions 13
Call Forward
1. Press the button and then press the
button.
2. Alternatively dial 554 from your handset.
3. Select a forward option as per page 9. (Example:
Select option 4, Busy/No Answer, and your display will
look as per Fig.8)
4. Once you have selected an option such as # (As
shown in Fig.8), your display will change as per Fig.9.
5. To cancel the call forward press the flashing
button or dial 554, .
Fig.8
Fig.9
BUSY/NO ANSWER FORWARD
ENTER STA/HUNT/#(VMIB)
FORWARD TO VMIB (BN)
16 NOV 04 10:02 am
PICKUP CONF REDIAL

General Functions
7016D & 7024D User Guide | General Functions 14
DDI Call Waiting
If enabled, you will be able to see if you have a DDI
call waiting whilst engaged in another call.
Fig.10 shows what is displayed when a call is waiting.
The top line shows current call status, the bottom line
informs you that there is a waiting call.
1. To speak to the waiting caller hang up to finish your
current conversation, press the button or park
the existing caller.
2. You will then be connected to the waiting party.
TIP: You can assign a flexible button to turn this feature
on and off. (See user flexible key programming codes on
page 56).
Note: This feature must be enabled for you to use it.
Speak to your system administrator if you are not able to
do what is described above.
Fig.10
CALL TO JOHN
01234 567878 10:02 am
DND

General Functions
7016D & 7024D User Guide | General Functions 15
Call Wait (Camp On)
1. Dial an internal number
2. Get busy notification (Fig.11 shows what you will
see in the display of your 7016/24D digital telephone).
3. From the on-screen instructions press the
button or press under CAMP-ON.
4. If the called party answers you can speak with them
or simply transfer a call to them.
Answer a Call Wait (Camp On)
1. After hearing Call Wait (Camp On) tone press the
flashing button. (Fig.12 shows the screen)
2. Your existing caller is placed on hold.
3. When you have finished speaking you will return to
the original caller when the second caller hangs up
TIP: It is possible to assign a flexible button as CAMP
ON. See Page 56 for Flexible Key programming codes.
Fig.12
Fig.11
BUSY : ANDY
[CALLBK] CAMP(*) STEP
MSG CAMP-ON FLASH
CAMP-ON BY ANDY
16 NOV 04 10:02 am
TRANS CONF MUTE

General Functions
7016D & 7024D User Guide | General Functions 16
Call Pickup (Directed)
1. Press under PICKUP or dial 7 followed by
the extension number of the station that is ringing
2. You will then be connected to the calling party.
3. Fig.13 shows that the display of your 7016D/24D
Digital Telephone will display the number of the calling
party and the station that the call was originally
intended for
Call Pickup (Group)
1. Pick up your handset or press the button
2. Dial 566.
3. You will be connected to the caller
4. Fig.14 shows what you will see on the display of
your 7016D/24D Digital Telephone
Note: You must be part of a Pickup Group to use this
feature and it must be set up by you system
administrator
Fig.13
CALL TO STA 100
FROM 101 12:32 pm
TRANS CONF MUTE
Fig.14
CALL TO 100 PICKED UP
101 00:00:45
TRANS CONF MUTE

General Functions
7016D & 7024D User Guide | General Functions 17
Transfer (Screened)
1. Whilst connected to a caller press the button
or under TRANS.
2. If you are transferring an internal call your display
will look as in Fig.15
3. Dial the appropriate extension number or press a
flexible button that has been assigned with a station
number
4. Wait for the called party to answer, announce the
call and Hang Up
Transfer (Unscreened)
1. Repeat steps 1 to 3 as described above
2. Hang up without announcing the call
3. Calls will ‘recall’ to your station after a pre-set timer
for both types of transfer. See Fig.16
TIP: Pre-set timer can be determined by a system
administrator. By default this timer will be 30 secs
Fig.15
HOLDING : ANDY
22 NOV 04 12:32 pm
TRANS
Fig.16
CALL TO 100 PICKED UP
101 00:00:45
TRANS CONF MUTE

General Functions
7016D & 7024D User Guide | General Functions 18
Using Speed Dial Numbers
1. Press the button twice
2. Your display will appear as in Fig.17
3. Select the option you require by using :
1. DIAL BY ICM NAME
2. DIAL BY STA SPD NAME
3. DIAL BY SYS SPD NAME
4. Use the UP/DOWN arrow to select the desired
option then press the OK part of the Navigation Button
or under OK
5.After you have made your selection such as DIAL
BY ICM NAME your display will appear as in Fig.18
6. Use the button show in point 3 above to scroll
through the list of available numbers. A cursor ‘_’ will
highlight the current selected choice.
7. When you have found the number you want press
the OK part of the Navigation Button or
under SEND.
Fig.17
1.DIAL BY ICM NAME
2.DIAL BY STA SPD NAME
OK
Fig.18
1:ANDY (101)
2:CRAIG (102)
BACK SEND
Tip: To go back a step press
under BACK

General Functions
7016D & 7024D User Guide | General Functions 19
Queuing for an Outside Line
1. If no external lines are available when you attempt
to make an outside line you will receive busy tone
and your display will appear as in Fig.19
2. Press or press under CALL BK
3. When a line becomes available your handset will
recall and your display will appear as in Fig.20
4. At this point, lift the receiver to get an outside line
Fig.19
CO LINE 05 BUSY
QUEUING ([CALL BK])
CALL BK
Fig.20
QUEUE CALL BK
LINE 05 11:06am
DND