LG 9010 IP User manual
Business to Business Telecommunications
www.oceantelecom.com
10 Woodside Business Park, Thetford Road, Ingham, Suffolk, IP31 1NR
LG 9010 IP Phone Cloud User Guide
All feature codes mentioned in this guide are system default. If you have issues with any of the codes
then they may have changed, please contact our support team for assistance.
Business to Business Telecommunications
www.oceantelecom.com
10 Woodside Business Park, Thetford Road, Ingham, Suffolk, IP31 1NR
Handling Calls
Make A Call
•Lift the handset (or leave handset in the cradle to dial handsfree)
•External Call –Either dial the telephone number with or without 9 first
•Internal Call –Dial the internal extension number or press a pre-programmed button
•To end the call, replace the handset (or if handsfree press the speaker button).
With external calls you must dial the full telephone number even for local numbers
Answer A Call
•Lift the handset (or press the speaker button to answer handsfree or if using a headset).
Place a Call on Hold
•Whilst on a call press the Hold button, you can then replace the handset into the cradle
•To return to the call press the Hold button or the flashing Call button.
Mute
•Press the Redial/Mute button to toggle mute on or off. The caller will not be able to hear you but you will be able to
hear them whilst muted
Transfer a call
•Whilst on a call press the Transfer button then you can either:
oTransfer internally by dialling the extension number
oTransfer externally by dialling the telephone number with or without 9 first
oTransfer a call to someone’s mailbox by press Transfer then Message then the extension number
•Connect the call to the recipient by replacing the handset either before or after they have answered the call.
•If you need to return to the call you are transferring, before hanging up, press the Transfer button again.
If you have a pre-programmed button for an extension you do not have to press the transfer button first you can simply press
the button.
To Pick up a call ringing elsewhere
•Either press the button assigned as Pick up or dial 510 to pickup calls in your group
•If you have a button programmed for the extension that is ringing you can just press that button to pick up the call
•If you don’t have a button programmed for an extension you can dial 511 followed by the extension number
Redial
•Press the Redial/Mute key to redial the last number dialled
Business to Business Telecommunications
www.oceantelecom.com
10 Woodside Business Park, Thetford Road, Ingham, Suffolk, IP31 1NR
Features
Do Not Disturb
•Press the DND button or dial 504 to enable or disable
Call Logs
•Press the button programmed as ‘Call Logs’ or dial 537
•To scroll through the list of calls you can press the volume up and down buttons
•Press Hold to dial the number currently selected in the display
Conferencing
•With a caller on the line press the button labelled Speed/Conf
•Call the next party in usual way for either an internal or external number.
•When the next call is answered you the conference will be connected
•Repeat the process for adding any additional parties
Headset
•To enable headset mode press Transfer 6 1 1 then Hold
•To disable headset mode press Transfer 6 1 0 then Hold
Configuring your Phone
Change Ring Tone or Volume
•To change the internal ring tone Press Transfer 2 1 1 then dial the one digit ring tone 1 –8 then press Hold
•To change the external ring tone Press Transfer 2 2 1 then dial the one digit ring tone 1 –8 then press Hold
•To change the ringing volume press the volume up or down buttons whilst the phone is ringing
Programming Buttons
•To change your programmable buttons leave the handset down and press Transfer
•Press the button you wish to program.
•Then dial 2
•Enter the extension number or group number.
•Then press Hold
To store a feature under a button press Transfer then press the button you wish to program then dial 2 followed by one of the
codes below then Hold/Save:
o537 –Call Logs
o533 –Record Call
o504 –DND
o510 –Group Pickup
o501 –Forward calls
If you want to clear a programmed button press Transfer then press the button you want to clear then dial 0
Business to Business Telecommunications
www.oceantelecom.com
10 Woodside Business Park, Thetford Road, Ingham, Suffolk, IP31 1NR
Forward All calls to another number
•Lift the handset and press DND button or dial 501 then press 1
•Enter the forward destination:
oInternal Number—enter the extension or group number or press one of your pre-programmed buttons
oVoicemail—Enter 801
oExternal Number—enter the telephone number with or without 9 first
•Then press Hold
•To cancel the forward lift the handset and press DND button or dial 501 then #
Voicemail
To change your voicemail greeting:
•Either:
oPress the Message button then dial 2 then enter your passcode (default passcode is your extension number)
oDial 801 then enter your extension number and passcode
•Dial 2 to set greeting
•Follow the prompts to listen, re-record and save your greeting.
To change your passcode:
•Either:
oPress the Message button then dial 2 then enter your passcode (default passcode is your extension number)
oDial 801 then enter your extension number and passcode
•Dial 3 to change your passcode
•Follow prompts to change your passcode
To listen to a message received:
•The Call button on your phone will be flashing to indicate a new message
•Then either:
oPress the Message button then dial 2 then enter your passcode (default passcode is your extension number)
oDial 801 then enter your extension number and passcode
•Press 1 to listen to the new messages
•Follow prompts to listen, replay (option 2), delete (option 1) etc. If you don’t delete the message it will save.
•The message notification will remain on the phone until a voicemail is deleted.
To listen to saved messages:
•Either:
oPress the Message button then dial 2 then enter your passcode (default passcode is your extension number)
oDial 801 then enter your extension number and passcode
•Press 1 to listen to new messages then 1 again for saved
•Follow prompts to listen, replay (option 2), delete (option 1) etc.
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