Polycom VVX 311 Operating and safety instructions

Jefferson City School District, Classroom Polycom VVX311

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What you will learn today …..
2
Getting Started
Dial Plan
Phone and Calling Features

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and certain CenturyLink product names are the property of CenturyLink. All other
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Phone Navigation
3
Message Waiting Indicator
Note: VVX300 pictured.
Appearance might vary slightly
depending on your phone model.
Volume
Headset/Speaker/Mute
Navigation Keys
Soft Keys
Transfer/Voicemail/Hold
Line Keys
Home

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
Dial Plan
When Calling… Dial…
JCSD Phones*7-Digit Extension
Local 7-Digit Phone Number
Long Distance 10-Digit Phone Number
Toll-Free 10-Digit Phone Number
International 011 + Country Code + City Code + Number
Operator*659-3000
Information** 411
TTY 711
Emergency Services*** 911
4
*When dialing extensions or numbers
less than 10-digits, press # after the
number to make the call process faster
**Information may be restricted on
some phones, charges may apply
***Emergency Services are tied to the
service address of your phone

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
Soft Key Default Layout
5
•Callers
On-Hook
•Callers
•End Call
•Retrieve
Off-Hook
•Hold
•End Call
•Transfer
•More
During a Call
Note: This is an example of available features.
Softkey options will vary based on features
selected by your administrator, and may not be
positioned exactly as seen in this training module.

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
Home Page
6
•Press the Home button to access
advanced features and settings
Home Page
•Missed Call Log
•Outbound Call Log
•Inbound Call Log
Directories
•Change ring tones
•Set ringing to silent
Settings

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
Caller ID
7
•7-digit extension and Name
Internal Users
• Caller ID will be your office’s main
number and ‘the Directory listing
associated with that office’
External Calls
•Enter *67 followed by the phone number
you wish to dial
Blocking Caller ID
•Dial *66 to dial the last number dialed
Redial

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
End Call Transfer More
Hold
Placing a Call on Hold
8
•To place a call on hold, press the Hold soft key or
hard key
•To retrieve the held call, press the Resume soft
key
Hold
•While on a call, if a second line is ringing, press
the Answer soft key
•This will automatically place your existing call on
hold
•You can toggle between active calls by pressing
Up/Down navigation key to make your selection,
then press the Resume soft key
Auto-Hold

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
Placing a Call on Hold
9
•To place a call on hold, press the Hold soft key or
hard key
•To retrieve the held call, press the Resume soft
key
Hold
•While on a call, if a second line is ringing, press
the Answer soft key
•This will automatically place your existing call on
hold
•You can toggle between active calls by pressing
Up/Down navigation key to make your selection,
then press the Resume soft key
Auto-Hold

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
End Call Transfer More
Hold
Transfer
10
•Consultative Transfer Press the Transfer
hard or soft key.
•Enter the extension +# or the 10 digit number
+# that you want to Transfer to.
•You can privately announce the caller to the
receiving party, then press Transfer again to
complete
•Blind Transfer Press and hold down the
Transfer hard or soft key.
•Press 2 on the keypad for Blind Transfer and
press the Select soft key.
•Enter the extension +# or the 10 digit number
+# that you want to Transfer to. Your Blind
Transfer is complete.
•Enter the extension +# or the 10-digit number
+# that you wish to Transfer to
Transfer:
Blind and Consultative
•Before entering the final digit you can press the
Cancel soft key
•You will return to the original caller
Cancel Transfer Note: You may have to press More to access
some keys such as Cancel.
Caller ID: The party receiving the transfer will see
the caller ID of the external calling party.

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
More
Confrnc To Vmail Park
Call Park
11
•With a call in progress, press the Park
soft key
•To park against your extension, simply
press the # key
•To park against another extension, enter
the 4-digit extension followed by #
•The call is parked on that extension until
it is retrieved
Park
•From any IP handset, establish dial tone
•Enter *88 or press the Retrieve soft key
•Enter the 4-digit extension followed by #
that the call was parked on
Retrieve
Note: If a parked call is not retrieved, it will
recall to the device that it was parked from.

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
More
Callers Pull DND
Using Call Logs
12
•Incoming calls to your phone that you did not
answer
•Press the Caller softkey or press the Down
navigation key
Missed Calls
•Incoming calls to your phone that you did answer
•Caller soft key or press the Left navigation key
Received Calls
•Outbound calls that you made
•Internal or external
•Caller soft key or Right navigation key
Placed Calls
Note: If your phone reboots or loses
power, it will clear the local call logs.

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
Need Assistance?
13
Call 659-3121, Technology Services or contact
your Media Specialist to have a Workorder created.