Polycom VVX 311 Operating and safety instructions

Jefferson City School District, Classroom Polycom VVX311

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What you will learn today …..
2
Getting Started
Dial Plan
Phone and Calling Features

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
Phone Navigation
3
Message Waiting Indicator
Note: VVX300 pictured.
Appearance might vary slightly
depending on your phone model.
Volume
Headset/Speaker/Mute
Navigation Keys
Soft Keys
Transfer/Voicemail/Hold
Line Keys
Home

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
Dial Plan
When Calling… Dial…
JCSD Phones*7-Digit Extension
Local 7-Digit Phone Number
Long Distance 10-Digit Phone Number
Toll-Free 10-Digit Phone Number
International 011 + Country Code + City Code + Number
Operator*659-3000
Information** 411
TTY 711
Emergency Services*** 911
4
*When dialing extensions or numbers
less than 10-digits, press # after the
number to make the call process faster
**Information may be restricted on
some phones, charges may apply
***Emergency Services are tied to the
service address of your phone

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
Soft Key Default Layout
5
•Callers
On-Hook
•Callers
•End Call
•Retrieve
Off-Hook
•Hold
•End Call
•Transfer
•More
During a Call
Note: This is an example of available features.
Softkey options will vary based on features
selected by your administrator, and may not be
positioned exactly as seen in this training module.

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
Home Page
6
•Press the Home button to access
advanced features and settings
Home Page
•Missed Call Log
•Outbound Call Log
•Inbound Call Log
Directories
•Change ring tones
•Set ringing to silent
Settings

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
Caller ID
7
•7-digit extension and Name
Internal Users
• Caller ID will be your office’s main
number and ‘the Directory listing
associated with that office’
External Calls
•Enter *67 followed by the phone number
you wish to dial
Blocking Caller ID
•Dial *66 to dial the last number dialed
Redial

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
End Call Transfer More
Hold
Placing a Call on Hold
8
•To place a call on hold, press the Hold soft key or
hard key
•To retrieve the held call, press the Resume soft
key
Hold
•While on a call, if a second line is ringing, press
the Answer soft key
•This will automatically place your existing call on
hold
•You can toggle between active calls by pressing
Up/Down navigation key to make your selection,
then press the Resume soft key
Auto-Hold

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
Placing a Call on Hold
9
•To place a call on hold, press the Hold soft key or
hard key
•To retrieve the held call, press the Resume soft
key
Hold
•While on a call, if a second line is ringing, press
the Answer soft key
•This will automatically place your existing call on
hold
•You can toggle between active calls by pressing
Up/Down navigation key to make your selection,
then press the Resume soft key
Auto-Hold

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and certain CenturyLink product names are the property of CenturyLink. All other
marks are the property of their respective owners.
End Call Transfer More
Hold
Transfer
10
•Consultative Transfer Press the Transfer
hard or soft key.
•Enter the extension +# or the 10 digit number
+# that you want to Transfer to.
•You can privately announce the caller to the
receiving party, then press Transfer again to
complete
•Blind Transfer Press and hold down the
Transfer hard or soft key.
•Press 2 on the keypad for Blind Transfer and
press the Select soft key.
•Enter the extension +# or the 10 digit number
+# that you want to Transfer to. Your Blind
Transfer is complete.
•Enter the extension +# or the 10-digit number
+# that you wish to Transfer to
Transfer:
Blind and Consultative
•Before entering the final digit you can press the
Cancel soft key
•You will return to the original caller
Cancel Transfer Note: You may have to press More to access
some keys such as Cancel.
Caller ID: The party receiving the transfer will see
the caller ID of the external calling party.