Lincat Opus 800 Series Owner's manual

IS644 ECN 4259 Page 1 of 20
Installation, Operating, and Servicing
Instructions
Opus 800 Gas Solid Top Range
OG8005-A002
Please make a note of your product details for
future use:
Date Purchased:_________________________
Model Number:__________________________
Serial Number:__________________________
Dealer:_________________________________
_______________________________________

IS644 ECN 4259 Page 2 of 20
CONTENTS
Important Information
2
Warnings and Precautions
3
Technical Data
4
Checklist of Enclosures
4
Installation and Commissioning
5
Operating Instructions
9
Cleaning
10
Servicing, Maintenance and Component Replacement
12
Conversion
16
Fault Finding
18
Spare Parts List
19
Accessories
19
Service Information and Guarantee
20
IMPORTANT INFORMATION
Read these instructions carefully before using this product, paying particular attention to
all sections that carry warning symbols, caution symbols and notices. Ensure that these
are understood at all times.
WARNING!
This symbol is used whenever there is a risk of personal injury.
CAUTION!
This symbol is used whenever there is a risk of damaging your Lincat product.
NOTE:
This symbol is used to provide additional information, hints and tips.
KEEP THIS MANUAL FOR FUTURE REFERENCE

IS644 ECN 4259 Page 3 of 20
WARNINGS AND PRECAUTIONS
This appliance must be installed, commissioned, serviced and converted by a qualified
person in accordance with national and local regulations in force in the country of
installation.
Strip plastic coating and clean the appliance before use.
During operation parts may become hot - avoid accidental contact.
Parts protected by the manufacturer shall not be adjusted by the user.
Do not obstruct or block the flue.
Disconnect this appliance before servicing, maintenance or cleaning.

IS644 ECN 4259 Page 4 of 20
TECHNICAL DATA
Model
OG8005
Dimensions
Height (mm)
900
Width (mm)
900
Depth (mm)
800
Weight (kg)
158.4
Hob Cooking Surface w x d (mm)
900 x 600
Useable Oven Capacity w x d x h (mm)
715 x 540 x 400
Oven Shelf w x d (mm)
715 x 540
Heat Input (Gross)
Total - Natural
18.5 kW
Total - Propane
19.0 kW
Oven - Natural
9.5 kW
Oven - Propane
9.0 kW
Oven Low
1.5 kW
Hob Burner - Natural
9.0 kW
Hob Burner - Propane
10.0 kW
Hob Low
2.0 kW
2.1 kW
Connection and Operating Pressures
Gas Inlet Connection
¾” BSP (Rp ¾)
Supply Pressure –Natural G20 I2H
20mbar
Supply Pressure –Propane G31 I3P
37mbar
Gas Consumption
Total - Natural
1.76 m3h-1
Total - Propane
1.36 kg h-1
Hob –Natural
0.81 m3h-1
Hob –Propane
0.71 kg h-1
Oven –Natural
0.86 m3h-1
Oven - Propane
0.64 kg h-1
0.64 kg h-1
Oven Temperature
120 –280 C
CHECK LIST OF ENCLOSURES
Model
OG8002
Tick
Warranty card
1
Instructions manual
1
Bulls Eye Iron
1

IS644 ECN 4259 Page 5 of 20
1 OF 1
A A
B
INSTALLATION AND COMMISSIONING
Site this appliance beneath an extraction canopy for the removal of combustion products.
When making the gas connection, fit an isolating cock into the supply line close to the
appliance for emergency shutdown or servicing purposes.
Installation must include sufficient ventilation to prevent the occurrence of unacceptable
concentrations of substances harmful to health in the room of installation. There must
be a minimum free area of 4.5cm2per kW of total heat input.
Allow for a sufficient flow of fresh air for complete gas combustion.
Do not connect directly to any flue, ducting or mechanical extraction system.
The gas supply hose or tubing shall comply with national requirements in force and
shall be periodically examined and replaced as necessary.
An equipotential bonding terminal is provided to allow cross bonding with other
equipment.
Install this appliance on a level surface ensuring all vents are unobstructed.
Any partitions, walls or furniture must be of non-combustible material.
Minimum distances = A, 50mm B, 1000mm –see Fig 1.
If this appliance is fitted with castors, use caution at all times when manipulating or
moving, and lock castors when appliance is in position.
Fig 1.
Fig. 1

IS644 ECN 4259 Page 6 of 20
ACCESS
The overall depth of the appliance (including door handles) is 832mm. This can be reduced
further to an overall depth of 760mm by the following steps. If this is still not sufficient the hob &
oven can be separated (see step 4).
Step 1 - Removal of Flue (Overall depth 802mm)
Remove pan supports and support channels
Undo flue fixing screws Band remove flue A.
1 OF 1
A
BBB
Fig. 2 Fig. 3
Step 2 - Removal of Doors (Overall depth 770mm)
Open oven doors and remove drip trays.
Undo the two lower hinge fixing screws C.
Pull door away together with lower hinge.
C
Fig. 4

IS644 ECN 4259 Page 7 of 20
Step 3 - Removal of Fascia (Overall depth 760mm)
Remove control knobs CC.
Undo the two fascia fixing screws EE.
Remove the fascia panel BB.
Care should be taken when removing the fascia panel as the oven ignitor & earth lead
will be attached to the ignitor. Carefully remove the lead from the ignitor and temporarily
tie to the manifold rail.
BB
CC
EE FF
Fig. 5
Step 4 –Hob & Oven Split
From inside the oven remove oven furniture and disconnect the thermocouple and ignitor
lead.
From the rear of the unit remove lower back panel.
Disconnect the oven feed pipe at the bulkhead fitting F.
Remove the two fixing screws at the front Dand the two from the rear E.
Two people can now lift the hob section from the oven section.
A
DETAIL AB
DETAIL B
C
DETAIL C
DE
F
Fig. 6

IS644 ECN 4259 Page 8 of 20
NOTE
SITING
The installer must ensure that all regulations are met and that there is an unobstructed
minimum distance of 1000mm from the top of the flue to the ceiling, which must be of
non-combustible material.
The appliance should be installed on a level surface ensuring the unit is stable and
firmly located.
Any partitions, walls or kitchen furniture in close proximity must be of non-combustible
materials and not be closer than 50mm from the sides and rear of the flue.
The Installer shall pay particular attention, in order not to disturb the air combustion
admission nor the combustion products evacuation of appliances fitted with open burners.
GAS SUPPLY AND CONNECTION
The gas inlet connection is at the rear of the appliance. The pipe work should be of
adequate size but not smaller than the gas inlet connection at the rear of the appliance,
i.e. Rp ¾” BSP).
The gas supply tubing or hose shall comply with national requirements in force and shall
be periodically inspected and replaced as necessary.
All joints made must be leak free.
Final gas connection to the appliance and gas supply shall comply with local regulations.
When making the connection to the appliance an isolating cock should be fitted into the
supply line close to the unit, for emergency shutdown or servicing purposes.
SUPPLY PRESSURES
The appliance is connected directly to the gas supply where the gas supply pressure
is controlled at the source of inlet in the building or via the governor attached to the
bottle gases. See Technical Data for the supply pressures.
To gain access to the gas pressure test nipple the fascia panel requires removal.
The test nipple is situated in the centre of the manifold rail.
Remove the blanking screw and attach a pressure gauge to the boss of the test nipple.
Light the oven burner and set thermostat to the highest setting and check the pressure.
For Propane with a 50mbar supply pressure a govenor is required for
adjustment to 37mbar.
LOCKING OF WHEELS
When the appliance has been installed in its intended position the front casters should
be locked by depressing the locking tabs on the castors.
Locks should only be released for the intention of moving the appliance
for cleaning purposes and or routine servicing of the appliance.

IS644 ECN 4259 Page 9 of 20
OPERATING INSTRUCTIONS
This appliance is only for professional use and should only be used by qualified
personnel.
Ensure that the person responsible understands how to light, safely operate, clean
and shut down the appliance and is made aware of the position and operation of the
gas isolating cock in the event of an emergency.
Ensure that all controls have free and easy movement, if not contact a qualified service
engineer.
This appliance is intended to be used for indirect cooking of food.
All users should know how to clean burner caps and to correctly locate the burner
cap on the burner body.
LIGHTING SEQUENCE –HOB BURNER
Open the main gas cock.
Remove the bull’s eye plate.
Push in the control knob then rotate anti-clockwise to any position to allow gas
through to the burner. Manually light this burner using a taper or piezo wand.
On establishing a flame at the burner, keep the knob depressed for approximately
15 seconds then release. The burner should remain lit.
Replace the bull’s eye plate.
LIGHTING SEQUENCE –OVEN BURNER
Open the main gas cock.
Open the right hand oven door.
Push in the control knob then rotate anti-clockwise to the spark position to allow
gas through to the burner. Depress the ignitor button on the control panel to light
the gas at the burner.
On establishing a flame, keep the knob depressed for approximately 15 seconds
then release. The burner should remain lit.
Rotate to desired temperature setting to ignite the gas at the main burner.
SHUT DOWN
To shut down the appliance rotate all control knobs clockwise to the OFF position. The
gas supply stopcock or bottle valve should now be closed.
Under no circumstances should the appliance be used with the bull’s eye
not fitted.
OPENING OF THE OVEN DOOR
Care must be taken to avoid injury when opening the oven door, when the oven is
in use as hot air will rapidly escape.
SOLID TOP PREPERATION
Clean the protective coating from the solid top surfaces with a mild detergent.
Light the hob burner to dry the surface then spread approximately 2kg of
household salt evenly over the surface.
Run the unit on full for around 20 minutes until the salt discolours.
Turn off the burner, allow to cool and discard the salt.
The solid top is now ready for use.
Note! The minimum temperature of the hottest point of the solid top (around the
edges of the bull’s eye) is approximately 390°C.

IS644 ECN 4259 Page 10 of 20
NN
WW
XX
CLEANING
Your Lincat product has a manufacturer’s warranty. This requires you to maintain and
care for your product and follow maintenance instructions. If you fail to maintain your
unit or damage components Lincat may charge you for a warranty repair. Please check
the website for terms and conditions.
Do not use a water jet or steam cleaner, and do not immerse this appliance.
Clean all panels with warm water and mild detergent do not use abrasive materials.
Rinse and dry thoroughly with a soft cloth.
Hob Components.
Cast Plates XX can be cleaned with a mild detergent and hot water solution using a soft
bristled brush. Rinse and dry thoroughly with a dry cloth.
Hob Burner Components
Part
Description
NN
Burner Cap
WW
Bull’s Eye
XX
Cast Plate
Fig. 7
The Burner Cap NN can be cleaned with a mild detergent and hot water solution using a
soft bristled brush. Rinse and dry thoroughly with a dry cloth.
When replacing the Burner Cap NN and Bull’s Eye WW ensure they are located
correctly.
Oven Components.
Oven Shelves & Side Hangers –Open the oven doors and remove the shelves and
hangers.
To remove shelves, tilt up the rear and slide shelf forward.
To remove side hanger, lift hanger up and then pull into centre of oven.
Fig. 8

IS644 ECN 4259 Page 11 of 20
1 OF 1
VV
The Shelves and Side Hangers can be cleaned with a mild detergent and hot water
solution using a soft bristled brush. For stubborn deposits a de-greasing agent may
be used.
Rinse and dry thoroughly with a dry cloth.
Oven Drip Tray - Open the oven doors and remove the drip tray from the appliance.
The Oven Drip Tray can be cleaned with a mild detergent and hot water solution using a
soft bristled brush. For stubborn deposits a de-greasing agent may be used.
Rinse and dry thoroughly with a dry cloth.
Oven Compartment –Open the oven doors and leave the drip tray in situ.
Oven Components
Part
Description
VV
Thermostat Phial
Fig. 9
The sides, top and back panels can be cleaned with a mild detergent and hot water
solution using a soft bristled brush. For stubborn deposits a de-greasing agent may
be used.
Rinse and dry thoroughly with a dry cloth.
Take care not to disturb the burner components or the thermostat phial.

IS644 ECN 4259 Page 12 of 20
SERVICING, MAINTENANCE AND
COMPONENT REPLACEMENT
All servicing, maintenance and component replacement on this appliance should be
carried out by one of our recommended service engineers.
SERVICE ACCESS
To access and service the gas control valves - Recommended every 6 months
Remove the control knobs CC and facia panel BB (see page 7) to gain access to the
valves.
Remove the two fixing screws K securing the valve boss and carefully withdraw the
spindle from the valve.
Grease as necessary and refit parts. Carry out gas soundness check.
To service the thermocouples –Recommended every 6 months
Remove the control knobs Dand facia panel Cto gain access to the
thermocouples.
Check millivolt output and replace if required.
Check thermocouples are secure and tighten if required.
FACIA PANEL REMOVAL
See page 7 for details
OPERATIONAL CHECK
Commissioning must include an operational check of all controls.
Check that each burner can be lit at both full rate and low rate.
Check that each burner will remain lit when turned to low rate.
Hob Thermocouple
Remove the bull’s eye WW and the LH cast plate XX.
Remove the control knobs CC and fascia panel BB (see page 7).
Remove the top thermocouple lock nut.
Remove thermocouple nut from valve body B.
Withdraw the thermocouple.
Fit the new thermocouple and re-assemble in the reverse order.
Oven Thermocouple
Remove the pan supports AA, covers, burner caps NN and burner bodies MM.
Remove the thermocouple nut from the thermostat body M.
Working at the rear of the appliance remove the lower back panel.
Remove the thermocouple lock nut from the burner and withdraw the thermocouple.
Re-assemble in the reverse order.
COMPONENT REPLACEMENT

IS644 ECN 4259 Page 13 of 20
Control Valve
Remove the control knobs CC and fascia panel BB (see page 7).
Remove the nut from the gas output at the valve.
Remove the thermocouple nut from the valve.
Remove clamp screws Kfrom the valve.
Free the valve from the manifold G.
Fit the new valve and re-assemble reverse order.
Perform gas soundness test of circuit prior to operation of appliance.
Oven Thermostat
Remove the control knobs CC and fascia panel BB (see page 7).
Remove the nut from the gas output at the thermostat.
Remove the thermocouple nut from the thermostat.
Remove clamp screws Dfrom the thermostat.
Free the thermostat bulb from the oven bracket and feed through the oven liner.
Free the thermostat from the manifold G.
Fit the new thermostat and re-assemble reverse order.
Perform gas soundness test of circuit prior to operation of appliance.
Hob Burner
Remove the bull’s eye WW.
Remove the control knobs CC and fascia panel BB (see page 7).
Lift off the burner cap NN.
Disconnect the feed pipe.
Remove the burner body retaining screws JJ.
Fit the new burner body and re-assemble parts.
Oven Burner
Remove the oven base tray and shelves.
Disconnect the ignition lead and remove thermocouple Rby undoing lock nut T.
Undo the flexi hose from the coupling Nand remove coupling Nfrom burner.
Undo four fixing screws and remove burner.
Re-assemble in reverse order.
Perform gas soundness test of circuit prior to operation of appliance.
Oven Ignitor Electrode
Remove the ignitor lead at the ignitor.
Remove the ignitor retaining screw and nut.
Replace the ignitor.
Check that the ignitor is replaced correctly and ignites the pilot flame upon operation.
Piezo Ignitor
Remove facia panel
Disconnect the ignitor and ignitor earth leads.
Remove the retaining nut and withdraw from unit.
Replace and fit in reverse order.
Doors
Open doors and remove drip trays.
Undo the two lower hinge fixing screws.
Pull door away together with lower hinge.
Replace and fit in reverse order.

IS644 ECN 4259 Page 14 of 20
1 OF 1
NN
MM
LL
HH
HH
JJ
KK
GG
FF
PP
G
H
J
K
M
L
G
H
J
K
M
L
Hob Valve Bypass Injectors
Remove control knobs CC and fascia panel BB (see page 7).
Remove the bypass injector Jfrom the hob burner control valves H.
Replace the bypass injector applicable to the required gas type. Screw fully home, but do not
over tighten.
Replace control knobs CC and fascia panel BB.
Fig. 10
Hob Burner Injectors
Remove control knobs CC and fascia panel BB.
Undo grub screw securing injector housing FF and remove from venturi.
Remove injector GG and fit replacement applicable to the required gas type.
Refit injector housing FF into venturi and tighten grub screw.
Replace control knobs CC and fascia panel BB.
Hob Burner Components
Part
Description
FF
Injector Housing
GG
Injector
HH
Grub Screw
JJ
Retaining Screw
KK
Venturi Assembly
LL
Gasket
MM
Burner Body
NN
Burner Cap
PP
Retaining nut
Fig. 11
Oven Thermostat Bypass Injector
Remove control knobs CC and fascia panel BB.
Remove the bypass injector Lfrom the oven thermostat valve M.
Replace the bypass injector applicable to the required gas type. Screw fully home, but do not
over tighten.
Re-fit the igniter lead, facia panel BB and control knobs CC.
Fig. 12
Hob Tap Components
Part
Description
G
Manifold
H
Gas tap
J
Bypass injector
K
Clamp screw
Oven Thermostat Components
Part
Description
L
Thermostat
M
Bypass injector

IS644 ECN 4259 Page 15 of 20
UT
W
V
SR
P
O
Oven Burner injector
Remove the oven base tray and shelves.
Disconnect the ignition lead and remove thermocouple Tby undoing lock nut V.
Undo the flexi hose from the coupling Oand remove coupling O from burner.
Remove the injector, fibre washer Wand copper washer X.
Replace the injector applicable to the required gas type including the new washers supplied.
Re-fit all components in reverse order.
Fig. 13
Oven Burner
Remove the oven base tray and shelves.
Disconnect the ignition lead and thermocouple Tby undoing lock nut V.
Undo the flexi hose from the coupling Oand remove coupling Ofrom burner.
Undo 4 fixing screws and remove burner.
Re-fit all components in reverse order.
Oven Burner Components
Part
Description
O
Coupling
P
Fibre washer
R
Copper washer
S
Injector
T
Thermocouple
U
Burner body
V
Thermocouple nuts
W
Ignitor electrode

IS644 ECN 4259 Page 16 of 20
G
H
J
K
M
L
1 OF 1
NN
MM
LL
HH
HH
JJ
KK
GG
FF
PP
CONVERSION
Conversion of Gas Type –Injector Changes
Model
Gas
Inlet Pressure
Injector

Mark
Part No.
OG8005
G20
20 mbar
GG
2.20
220
JE103 x1
J
JE275 x1
S
2.30
740
JE28 x1
L
N\A
74
JE250 x1
OG8005
G31
37 mbar
GG
1.50
150
JE218 x1
J
JE250 x1
S
1.51
310
JE45 x1
L
N\A
51
JE251 x1
Hob Valve Bypass Injectors
Remove the bypass injectors Jfrom each of the hob burner control valves H.
Replace the bypass injectors applicable to the required gas type. Screw fully
home, but do not over tighten.
Fig. 14
Hob Burner Injectors
Remove fascia panel as detailed on page 7.
Loosen the grub screw HH at the venturi inlet to release injector housing FF.
Draw the flexible hose and injector housing to the front of the appliance.
Replace the hob burner injector GG applicable to the required gas type.
Fit and secure the injector housing in the venturi.

Hob Burner Components
Part
Description
FF
Injector Housing
GG
Injector
HH
Grub Screw
JJ
Retaining Screws
KK
Venturi
LL
Gasket
MM
Burner Body
NN
Burner Body
Fig. 15
Hob Tap Components
Part
Description
G
Manifold
H
Gas tap
J
Bypass injector
K
Clamp screw

IS644 ECN 4259 Page 17 of 20
UT
W
V
SR
P
O
G
H
J
K
M
L
Oven Thermostat Bypass Injector
Remove the bypass injector Lfrom the oven thermostat valve M.
Replace the bypass injectors applicable to the required gas type. Screw fully
home, but do not over tighten.
Re-fit the ignitor lead, facia panel BB and control knobs CC.
Fig. 16
Oven Burner injector
Remove the oven base tray and shelves.
Disconnect the ignition lead and remove thermocouple Tby undoing lock nut V.
Undo the flexi hose from the coupling Oand remove coupling O from burner.
Remove the injector, fibre washer Wand copper washer X.
Replace the injector applicable to the required gas type including the new
washers supplied.
Re-fit all components in reverse order.
Fig. 17
Oven Burner
Remove the oven base tray and shelves.
Disconnect the ignition lead and thermocouple Tby undoing lock nut V.
Undo the flexi hose from the coupling Oand remove coupling Ofrom burner.
Undo 4 fixing screws and remove burner.
Re-fit all components in reverse order.
Completion of Conversion
Remove the redundant data plate and gas type identification label and attach
new replacements, corresponding to new gas type.
Test all previously dismantled joints for soundness.
Functionally operate the appliance to the new operating pressure as detailed in
page 9.
Oven Thermostat Components
Part
Description
L
Bypass injector
M
Thermostat
Oven Burner Components
Part
Description
O
Coupling
P
Fibre washer
R
Copper washer
S
Injector
T
Thermocouple
U
Burner body
V
Thermocouple nuts
W
Ignitor electrode

IS644 ECN 4259 Page 18 of 20
Is there gas at the burner?Yes No
Are thermocouple connections loose?
Is the thermocouple voltage less than 15mV?
Is the valve damaged?
Check injector for blockages
Tighten connections
Replace valve
Yes
Yes
Yes
No
No
No
Replace thermocouple
Recheck system
Check for a short in the high tension lead
Yes No
Replace lead
Replace electrode
Check electrode for fracture
Yes No
Replace piezo ignitor
Please refer to the Service Help Desk number on the final page of this manual.
Piezo oven ignitor not sparking.
Burner/s will not light or stay lit
FAULT FINDING

IS644 ECN 4259 Page 19 of 20
Part number
Part description
OG8005
BE21
Bulls eye
1
BU55
Door bushes
2
BU72
Door bushes
2
BU78
Oven burner
1
BU103
Burner cap
1
BU104
Burner body
1
BU106
Injector housing
1
BU107
Elbow
1
BU108
Venturi
1
CO113
Copper Washer
1
CA143
125mm braked swivel castors
2
CA145
125mm un-braked swivel castors
2
CO113
Copper washer (oven burner jet)
1
CP04
Cast plate
2
DO211
Door catch assembly
2
HA77
Door handle
2
IG16
Ignitor electrode
1
IG18
Ignition lead
1
IG35
Ignitor piezo
1
IG37
Ignitor piezo earth lead
1
JE28
Oven burner injector –Natural
1
JE45
Oven burner injector –Propane
1
JE103
Hob burner injector –Natural
1
JE218
Hob burner injector –Propane
1
JE275
Hob valve low rate jet - Natural
1
JE250
Hob valve low rate jet –Propane
1
JE250
Oven thermostat low rate jet - Natural
1
JE251
Oven thermostat low rate jet - Propane
1
KN503
Control knob –Hob burners
1
KN504
Control knob –Oven thermostat
1
LE50
Adjustable leg - 150mm
4
SE25
Door seal
2M
SH113
Oven shelf
2
SP56
Leg spanner
1
SR03
Oven side rack
2
TC34
Thermocouple 750mm (hob)
1
TC49
Thermocouple 1390mm (oven)
1
TH201
Oven thermostat
1
VA74
Hob burner valve
1
WA08
Fibre Washer (oven burner jet)
1
Part Number
Description
Used on
SPARE PARTS LIST
ACCESSORIES

IS644 ECN 4259 Page 20 of 20
For help with the installation, maintenance and use of your Lincat equipment, please
contact our service department:
UK: 01522 875520
For non-UK customers, please contact your local Lincat dealer
All service work, other than routine cleaning MUST be carried out by qualified personnel
and a record kept of any remedial actions taken and at least cover the requirements of
the service schedule of this document. We cannot accept responsibility for work carried
out by other persons.
To ensure your service enquiry is handled as efficiently as possible, please tell us:
Brief details of the problem
Product code
All available on serial plate
Type number
Serial number
Lincat reserve the right to carry out any work under warranty, given reasonable access to
the appliance, during normal working hours, Monday to Friday, 08:30 to 17:00.
DECLARATION
All Lincat products capable of burning gaseous fuels, satisfy the requirements of the Gas
Appliance Regulations 2016/426.
GUARANTEE
This unit carries a comprehensive UK mainland warranty. The guarantee is in addition to,
and does not diminish your statutory or legal rights. Contact Lincat for terms and
conditions
The guarantee does not cover:
Accidental damage, misuse or use not in accordance with the manufacturer’s
instructions
Consumable items (such as filters, glass, bulbs, slot toaster elements and door
seals.)
Damage due to incorrect installation, modification, unauthorised service work or
damage due to scale, food debris build-up, etc.
The manufacturer disclaims any liability for incidental, or consequential damages.
Attendance is based on reasonable access to the appliance to allow the authorised
personnel to carry out the warranty work.
Service calls to equipment under warranty will be carried out in accordance with the
conditions of sale. Unless otherwise specified, a maximum of 15 minutes of administrative
time, not spent directly carrying out servicing work, is provided for within the warranty. Any
requirement for staff attending the call to spend greater time than 15 minutes due to
administrative requirements, such as on health and safety risk assessments, will be
chargeable at the prevailing rate.
SERVICE INFORMATION