LogicMark 30911 User manual

v7.1
Guardian Alert
English
with DECT 6.0
OPERATING INSTRUCTIONS
Model No. 30911

2Guardian Alert 911tm
PLEASE READ THIS MANUAL COMPLETELY AND SAVE IT FOR
REFERENCE.
Contents:
The items below are included with your Guardian Alert 911. Additional parts or
replacements can be ordered from LogicMark, LLC by calling our Customer Service
department at 1-800-519-2419.
Pendant
3.7v Lithium Ion
Battery type 10440
Screwdriver
Base Unit AC Adapter
Phone Cord
Line Splitter
Belt Clip
Lanyard
Optional Accessories:
Lock Box
#30913
Battery Backup
#30912

Guardian Alert 911tm 3
TABLE OF CONTENTS
Overview of the Guardian Alert 911 .......................................................4
Installing the Battery ................................................................................5
Charging the Pendant...............................................................................5
Locating the Base Unit..............................................................................5
Pendant Features ......................................................................................6
Base Unit Features ....................................................................................6
Connecting the Guardian Alert 911
The Standard Connection................................................................7
Connecting a Second Phone............................................................7
If Your Home Has VoIP ..................................................................8
If Your Home Has DSL...................................................................8
Operating the Guardian Alert 911
About the Pendant...........................................................................9
Attaching the Lanyard.....................................................................9
Water Resistance.............................................................................9
Battery Check................................................................................10
System Check................................................................................10
Emergency Dialing Using the Emergency Button........................12
Hanging Up...................................................................................12
Operating Range ...........................................................................12
Troubleshooting Guide ...........................................................................13
General Warnings And Precautions......................................................15
LogicMark Disclaimer and Limited Warranty................... .................16

4Guardian Alert 911tm
Overview Of The Guardian Alert 911:
The Guardian Alert 911 is a tiny cordless speaker phone, small enough to be
worn around your neck. It is smaller than most cell phones.
By pressing a single button, the Guardian Alert 911 automatically dials the
universal 911 emergency number. You will then be able to speak directly
to the 911 operator about your emergency. There is no need to register the
product. Simply install it according to these directions and your Guardian
Alert 911 is ready.
It has about a 600 feet line-of-sight range from the base, enough to cover
most homes and even into the yard. Perform the System Check on page 10
to determine the boundaries of your system to know the limits of operation
in your home and surroundings.
It is NOT a cell phone, and therefore will not work beyond that range.
The Guardian Alert 911 PENDANT uses a rechargeable Lithium Ion 3.7v
10440 battery, which must be installed prior to use. It will last many months
in standby (or normal use) mode between charges. Because the PENDANT
battery holds its charge for extended periods and only takes a few hours to
charge, it can be kept with you at all times. We recommend that the PENDANT
be recharged by placing it in the cradle once a month.
Like most cordless phones, the Guardian Alert 911 must be plugged into a
power outlet using an AC adapter (included) to work. An optional battery
backup is available which can keep the Guardian Alert 911 BASE UNIT
working for up to 24 hours in case of a power failure. It can be ordered
from the Customer Service number on the back of this manual. Ask for part
number 30912.

Guardian Alert 911tm 5
Installing the Battery:
The PENDANT requires one 3.7v Lithium Ion battery,
which is included with this kit. Under normal use,
the battery will last many months between recharges.
When activated during an emergency, you can talk
for up to 30 minutes (depending on battery strength).
Follow the diagram to the right to install the battery
which came with your kit. Insert positive end of
battery into the compartment rst.
NOTE: The battery cover will only t easily on the case in one direction.
To insure that your Guardian Alert 911 will be ready when you need it,
recharge the PENDANT in the BASE UNIT once a month.
Charging the PENDANT:
Place the PENDANT into the BASE UNIT, pressing down until it is seated
rmly onto the charging contacts. Make sure the charging LED turns red,
indicating it is charging. The charging LED will be green when it is fully
charged.
Locating the Base Unit:
For best results and longest range, locate the BASE UNIT in an area away
from household appliances which could present electrical interference, such
as microwave ovens, televisions, or other cordless phones. Position the BASE
UNIT on a cabinet or as high as possible for optimum range.
Charging LED

6Guardian Alert 911tm
Pendant Features:
Base Unit Features:
Speaker
Blue Emergency
Button Microphone
Battery and System
TEST Button
Power Indicator Light
Setup Button
Scanning Light
Charging
Indicator
Light

Guardian Alert 911tm 7
Connecting The Guardian Alert 911:
The Standard Connection:
No special phone line or special service is required to use your Guardian
Alert 911. It will work with your existing touch-tone, cable, or VoIP
phone service, the same as any cordless phone. (Always make sure that
911 calling is enabled on your phone service.)
Simply plug in the AC ADAPTER and TELEPHONE LINE CORD as shown
above.
Caution: Do not plug the AC ADAPTER into an outlet which is controlled
by a switch. The switch could accidentally be turned off, thus rendering
the BASE UNIT inoperable.
Connecting A Second Phone:
You may need to plug a
conventional telephone into
same outlet used by the Guardian
Alert 911. Simply use the
telephone line splitter (included)
as in the illustrations at right.
AC Adapter Telephone Line Cord
Method 1 Method 2
To Guardian Alert To telephone To phone jack
To telephone
Phone Jack
Power outlet

8Guardian Alert 911tm
If Your Phone System is VoIP:
Guardian Alert 911 will work well on most Voice Over IP systems, (VoIP,)
which send voice over the internet. You must plug the Guardian Alert 911
into the special VoIP analog telephone modem (or router) you use for your
home phones. If you are not sure about this, consult your VoIP provider.
If Your Home Has DSL:
If your home has DSL service for your computer, you will need to use a DSL
lter in line with the Guardian Alert 911 OR IT WILL NOT WORK. This
lter can be obtained from a local electronics supplier or your DSL service
provider. See the example image of a DSL lter below.

Guardian Alert 911tm 9
Operating the Guardian Alert 911
About The Pendant:
The PENDANT is a tiny, cordless speaker phone. It may be worn around
the neck, on a belt using the supplied clip, or kept in your pocket.
There is a large Blue Emergency Button on the front of the PENDANT which
activates the system and automatically dials the 911 emergency number when
pressed for more than 1 second.
Once connected, you can speak directly with the 911 operator and explain
the nature of your emergency.
Attaching The Lanyard:
If the neck strap is to be used, attach it as
shown to the right.
Water Resistance (not waterproof):
Please note that although the pendant is water resistant, it is not waterproof.
Regular exposure to water, soaps, shampoos and conditioners can damage
the water seals over time as well as affect the performance of the speaker –
reducing the volume. To prolong the life of your pendant, we recommend
laying the pendant just outside of the shower or bathtub but well within reach
should an accident happen in the shower or bathtub area.

10 Guardian Alert 911tm
Battery Check:
The Guardian Alert 911 has a built-in bat-
tery tester. When you quickly press and
release the test button on the bottom of the
PENDANT a voice announcement will
inform you of the battery condition. One of
the following messages will be heard:
“Battery is OK.”
Check the battery condition twice a
month.
“Recharge battery soon.”
Charge PENDANT in the BASE UNIT.
“Recharge battery now.”
Charge PENDANT in the BASE UNIT..
Please note: If there is no response after pressing the button for one second
or more, the battery is dead and must be recharged immediately.
The battery should be tested every two weeks along
with the System Check outlined on the next page. It is
not neccessary to check it every day.
System Check:
The button on the bottom of the pendant case is also used to perform the
SYSTEM CHECK. Press and hold this button for FOUR SECONDS. One
of the following announcements will be made:
TEST
button

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“System check, all functions are OK.”
This conrms the following:
Battery status.
The PENDANT is working.
The BASE UNIT is working.
The BASE UNIT is connected to a
working phone line.
The PENDANT is within range of
the BASE UNIT.
“BASE and PENDANT out of range.”
This confirms one or more of the
following:
The PENDANT has malfunctioned.
The BASE UNIT has malfunctioned.
The PENDANT and BASE UNIT are not communicating with each other
or are out of range.
“Cannot detect telephone line/dialtone.”
The BASE UNIT is not connected to the phone line or can not get a dial
tone for some reason.
If you receive one of these notifications, please refer to the
TROUBLESHOOTING guide at the back of this manual to determine the
cause.
This feature is very useful - allowing you to conrm that the system has
coverage from all parts of your home. Simply walk to the various parts
of your home and push the TEST button until you hear the dial tone and
the “SYSTEM CHECK, ALL FUNCTIONS ARE OK” voice prompt.
We highly recommend that you perform BOTH checks every two weeks
to conrm that your system is working properly, that the pendant and
base station are in good communication, and that the base station can get
a dial tone. It is also recommended to perform this system check after
a lightening storm that could damage the base station which is plugged
into the phone line.
TEST
button

12 Guardian Alert 911tm
Emergency Dialing Using the Emergency Button:
In the event of an emergency, press the Blue Emergency
Button on the front of the PENDANT. When this button
is pressed for more than 1 second, the Guardian Alert 911
will automatically dial 911. When the emergency response
operator answers, speak in a normal voice and you will be
heard. There is no need to put the PENDANT up to your ear
unless you are having trouble hearing. There is no need to
hold the PENDANT up to your mouth. You will be clearly
heard, even if the PENDANT is an arm’s length away.
Hanging Up:
You can hang up any time by pressing the TEST BUTTON on the bottom of
the pendant case. If the 911 operator does hang up the phone, and you do
not hang-up with this test button, the system will still automatically turn off
after 3 minutes of silence.
Operating Range:
The operating range of your Guardian Alert 911 will depend on many factors
including intervening walls, electrical interference or various appliances
such as vacuum cleaners, microwave ovens, mixers, coffee grinders, hair
dryers and other sources of electrical noise around the house. The system
should cover your typical home (around 5,000 sq ft) and a short distance
into the front, side and back yards. Perform the System Check on page 10
to determine the boundaries of your system to know the limits of operation
in your home and surroundings.
Blue Emergency Button
TEST button

Guardian Alert 911tm 13
TROUBLESHOOTING GUIDE
What if I can’t get the Guardian Alert 911 to work?
Step 1 – Check the PENDANT.
What to do:
Press the BATTERY CHECK/SYSTEM CHECK button on
the bottom of the PENDANT.
What to expect:
A voice should announce the condition of the battery.
A light on the front of the PENDANT will come on.
If nothing happens, the most likely cause is that the battery is dead or has
been installed backwards.
If the PENDANT says “Battery OK”, go on to step 2.
Step 2 – Check the connections on the BASE UNIT
What to do:
Make sure the AC ADAPTER is plugged into a live AC outlet
and into the BASE UNIT.
What to expect:
The yellow POWER light will be on if the BASE UNIT is
connected to power.
If the POWER light is on and the BASE UNIT is connected to a working
phone line, go on to step 3.
Step 3 – Make sure the PENDANT and the BASE UNIT are
communicating with each other.
Background information: The PENDANT and the BASE UNIT are connected
by a wireless radio link. They must be synchronized to work together. They
should have already been synchronized at the factory, but resetting this is
simple.

14 Guardian Alert 911tm
What to do:
1. Press the “SET UP” button on the BASE UNIT until the red
“SCANNING” light comes on. Release the SET UP button.
2. Now press and hold the EMERGENCY BUTTON and the
TEST BUTTON buttons (on the pendant) at the same time
until it beeps and the “SCANNING” light on the BASE UNIT
goes out.
What to expect:
The red light on the BASE UNIT will blink, and the pendant
will blink red and green when 2 buttons are pressed at the
same time. Both lights blink for a short while until the
pendant beeps and the Setup light goes out. This indicates
the PENDANT and the BASE UNIT are synchronized. At
this point, everything should be working ne.
Now perform the System Check (page 10) test again to make sure all is well.
If your Guardian Alert 911 is still not working, call our TECH SUPPORT
department at 1-800-519-2419.
Information The FCC Wants You To Know:
FCC ID: TYD3091160
This device complies with Part 15 of the FCC Rules. Opera-
tion is subject to the following two conditions: (1) this device
may not cause harmful interference, and (2) this device must
accept any interference received, including interference that
may cause undesired operation.
Privacy of communications may not be ensured when using
this phone.

Guardian Alert 911tm 15
General Warnings And Precautions!
Warning!
- LogicMark, LLC DOES NOT represent this unit to be completely
waterproof. To reduce the risk of damage to the unit, DO NOT expose
the pendant or base unit to prolonged water, rain or moisture.
- The Guardian Alert 911 is intended for residential use only. It may not
work properly if connected to some commercial phone systems.
- The Guardian Alert 911 works with tone dialing systems only. Do not
use if you have pulse dialing only.
- This product and/or accessories may contain lead, a chemical known
to the State of California to cause birth defects or other reproductive
harm.
Note: Guardian Alert 911 does not interfere with pacemakers.
Important Safety Instructions:
When using your Guardian Alert 911 , please observe the following
instructions in order to reduce the risk of personal injury, electrical
shock, or re.
1. Save these instructions for future reference.
2. Read all instructions carefully and make sure you understand them.
3. Unplug this product from the electrical outlet before attempting to
clean it. Do not use any liquids for cleaning either the Base Unit or
the Pendent. Use only a soft damp cloth.
4. Do not locate the Base Unit near any source of water, such as in the
bathroom, near a sink in the kitchen, or the like.
5. Do not open the unit, (except the battery compartment as directed
in these instructions) on the Pendant for any reason. Any attempt to
open the case of the Base Unit or the Pendant will void the warranty
and may damage the unit or prevent it from working properly.
6. Do not use any power source other than that supplied from LogicMark,
LLC specically for this product. Use of any other power source
could damage your unit or make it unsafe.
7. If your unit becomes damaged do not attempt to repair it. Please
return it to LogicMark, LLC for service or replacement as stipulated
below under “ONE YEAR LIMITED WARRANTY”.

16 Guardian Alert 911tm
LogicMark Disclaimer and Limited Warranty
DISCLAIMER: LogicMark, LLC. will not be responsible for the improper
use of the Guardian Alert 911, nor will it be responsible for failure resulting
from the use of other equipment connected to the same phone line. We will
not be responsible for the quality of the phone line or the reliability or quality
of the phone service with which the Guardian Alert 911 is used. LogicMark,
LLC. will not be responsible for the installation of the Guardian Alert 911.
It will not be responsible for the improper use or abuse of this unit.
COMMUNICATION AND RESPONSE LIMITATIONS: Purchaser
acknowledges that signals which are transmitted over telephone lines, or
other modes of communication pass through communication networks
wholly beyond the control of LogicMark LLC and are not maintained by
LogicMark LLC, and, therefore, LogicMark LLC shall not be responsible for
any equipment or communication failure which prevents transmission signals
from reaching police emergency 911 operators or damages arising therefrom.
Purchaser acknowledges that LogicMark LLC provides no response to its
Guardian Alert 911 equipment. The equipment is designed to communicate
with police emergency 911 operators and LogicMark LLC is not and shall
not be responsible for police or other emergency response time or that any
response will be provided by the police emergency 911 response center.
ELECTRIC AND TELEPHONE SERVICE IS NECESSARY AND
PURCHASER’S RESPONSIBILITY: Purchaser acknowledges that the
Guardian Alert 911 equipment (including optional Battery Back-up acces-
sory) plugs into a standard telephone jack and communicates over standard
telephone lines using two way voice communication. You must use a special
adaptor (not supplied) for the equipment to work with VoIP Internet transmis-
sion. VoIP Internet will not work when your electricity service is interrupted
unless you have battery back up for your computer and Guardian Alert 911
system. Purchaser acknowledges that the Guardian Alert 911 equipment
(and the optional Battery Back-up accessory) requires 110 Volt AC power
and electrical outlets and receptacles, telephone hook-ups, RJ11 Block or
equivalent, all of which is Purchaser’s responsibility to obtain and maintain.

Guardian Alert 911tm 17
TESTING AND SERVICE OF Guardian Alert 911 EQUIPMENT:
The Guardian Alert 911 equipment (and optional Battery Back-up accessory),
once installed, are in the exclusive possession and control of the Purchaser,
and it is Purchaser’s sole responsibility to test the operation of equipment
and request warranty service if the equipment is under warranty.
LIMITED WARRANTIES OR REPRESENTATIONS. LogicMark LLC
does not represent nor warrant that the Guardian Alert 911 system will pre-
vent any loss, damage or injury to person or property, or that the personal
emergency alert system will in all cases provide the protection for which it
is installed or intended. Purchaser acknowledges that LogicMark LLC is
not an insurer, and that Purchaser assumes all risk for loss or injury to Pur-
chaser’s property or person. LogicMark LLC has made no representation or
warranties, except those expressed herein and hereby disclaims any warranty
of merchantability or tness for any particular use.
PURCHASER’S EXCLUSIVE REMEDY: Purchaser’s exclusive remedy
for LogicMark LLC’s default hereunder is to require LogicMark LLC to
repair or replace, at LogicMark LLC’s option, any equipment or part of the
personal emergency alert system which is non-operational during LogicMark
LLC’s warranty period.
LIMITATION OF LIABILITY: The Guardian Alert 911 equipment is not
designed or guaranteed to prevent any loss or injury. This Limited Warranty
and Disclaimer of Liability constitutes the terms of sale and use of the Guard-
ian Alert 911 (and accessor y) equipment, and if, notwithstanding these terms
of sale and use of the product, there should arise any liability on the part of
LogicMark LLC as a result of any cause whatsoever, regardless of whether
or not such loss, damage, or personal injury was caused by or contributed
to by LogicMark LLC’s negligence to any degree or failure to perform any
obligation or strict products liability, such liability will be limited to an
amount paid by the Purchaser to LogicMark LLC for the product, or to the
sum of $150.00, whichever is greater.

18 Guardian Alert 911tm
ONE YEAR LIMITED WARRANTY
LogicMark, LLC warrants to the original consumer/purchaser that this
product shall be free of defects in material and workmanship under normal
use and circumstances for a period of one (1) year from the date of original
purchase for use. When the original consumer/purchaser returns the product
pre-paid to LogicMark, LLC; 10106 Bluegrass Pkwy; Louisville KY, 40299,
USA within the warranty period, and if the product is defective, LogicMark,
LLC will at its option repair or replace such.
This warranty shall constitute the sole liability of LogicMark, LLC concern-
ing the product. LogicMark, LLC expressly disclaims all other warranties
INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MER-
CHANT ABILITYAND FITNESS FOR A PARTICULAR PURPOSE. NO
PERSON, FIRM, OR CORPORATION IS AUTHORIZED TO ASSUME
FOR LogicMark, LLC.ANY OTHER LIABILITY IN CONNECTION WITH
THE SALE AND USE OF THE PRODUCT. LogicMark, LLC and agents and
distributors will bear no liability whatsoever for incidental or consequential
damages or charges of any kind.
Some states do not allow the exclusion or limitation of incidental or con-
sequential damages, so the above disclaimer regarding incidental or conse-
quential damages may not apply to you.
This warranty is void if the product has been damaged or tampered with or
if the product or any such parts have been opened. In all cases of damage
during shipment, a claim must be led with the shipping carrier and not with
LogicMark, LLC.
This warranty gives you specic legal rights; you may also have other rights
which vary from state to state.

Guardian Alert 911tm 19
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10106 Bluegrass Pkwy;
Louisville KY, 40299
Toll Free: 1-800-519-2419
Fax: [phone]
www.LogicMark.com
©2016 LogicMark, LLC