
Operating instructions ScanAfia X TK, S, ICU Version 1.5
Copyright © Lojer Oy, 2019
Warranty period
The product's warranty period is defined in the sales contract documents. The
warranty applies to material and manufacturing defects. Unless otherwise
agreed, the warranty period is 2 years for components excluding the steel frame
structure, which has a warranty period of 10 years. Wear parts (such as
curtains, batteries, strings/wire ropes) have a warranty period of 1 year.
The warranty period begins on the day the product is dispatched from the
factory. Warranty claims shall be presented to Lojer Service within 7 days from
discovering the defect, preferably in writing.
The recipient shall inspect the delivery on arrival and notify the transporter
(driver) immediately of any external damages. The representative of the
transportation company will note and claim the damages. If the damages to the
delivery are not noticed immediately, they must be notified as soon as possible
to Lojer. Take a photo of the damaged package and keep the package until the
matter has been processed.
Scope and payment of compensations under warranty
Warranty applies to emerging material and manufacturing defects claimed
within the warranty period. The warranty does not cover defects caused by use
other than that consistent with the operating and service instructions. The
warranty is limited to rectifying the characteristics and status of the product so
that they correspond to those of the original product before the detection of the
defect. For this reason it is sufficient that the product meets the requirements
set for the original product by Lojer according to the technical specifications.
The warranty service is either repair or replacement based on Lojer's choice
and within the warranty instructions. In the case of material or manufacturing
defect of components, the warranty reimburses components that are new or as
good as new. If repair of the product is not possible, it may be replaced by a
similar or operationally equal product. In all cases, the value of the
compensation under warranty is limited to the value of the defective product.
Warranty procedure
Contact Lojer Service and give your contact information, the name and serial
number of the product and description of the problem (provide photos/video is
needed). Our helpdesk assist you to recognise defects and defective
operations. In many cases they are able to locate the defect already during the
phone call. If the defect cannot be rectified based on the conversation with the
service personnel, the customer is informed of how to rectify the defect in one
of the following ways:
1) The customer is sent a spare part which the customer replaces. If ,based
on the manufacturer's estimate, replacing the part and/or repairing the defect
requires a trained service technician, Lojer will arrange for the repair within
approximately two weeks. If the repair of the defect is required immediately,
Lojer is entitled to invoice travel expenses. Even in such a case, the repair work