Lucent Technologies 6400 Series User manual

Contents
6400 Series Multi-line Telephones . . . . . . . . . . . . . . . . . . . 1
Headsets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Using the Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Entering Softkey Mode and Viewing the
Three Feature Menu Screens. . . . . . . . . . . . . . . . . . . . . 5
Other Softkey Features That May Be On
Your Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Using the Softkeys to Activate a Feature
(an Example) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . 14
Voice Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Desktop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Removing the Telephone Tray . . . . . . . . . . . . . . . . . . . 36
Installing the Designation Card. . . . . . . . . . . . . . . . . . . 38
Tones and Their Meaning . . . . . . . . . . . . . . . . . . . . . . . . . 39
Line and Feature Button Lights . . . . . . . . . . . . . . . . . . . . 40
555-230-739
Comcode108138801
Issue 2
September 1997
6400 Series Multi-line Telephones
User’s Guide

NOTICE
While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Lucent
Technologies can assume no responsibility for any errors. Changes or
corrections to the information contained in this document may be incorporated
into future issues.
TO ORDER COPIES OF THIS DOCUMENT
Contact: Lucent Technologies Publications Center
P.O. Box 4100
Crawfordsville, IN 47933
Domestic: 1 800 457-1235 International: 1 765 361-5353
Domestic Fax: [phone] International Fax: [phone]
Order: Document No. 555-230-739
Issue 2, September 1997
HEARING AID COMPATIBILITY
The 6400-Series voice terminals are Hearing Aid Compatible (HAC). In
addition, some units have “HAC” printed on them.
YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY
You are responsible for the security of your system. Lucent Technologies does
not warrant that this product is immune from or will prevent unauthorized use
of common-carrier telecommunication services or facilities accessed through
or connected to it. LucentTechnologies will not be responsible for any charges
that result from such unauthorized use. Product administration to prevent
unauthorized use is your responsibility and your system manager should read
all documents provided with this product to fully understand the features
available that may reduce your risk of incurring charges.
TRADEMARKS
DEFINITY and AUDIX are registered trademarks of Lucent Technologies.
Mirage, Star Set, and Supra are registered trademarks of Plantronics, Inc.
OBTAINING PRODUCTS
To learn more about Lucent Technologies products and to order any of these
products, contact Lucent Direct, the direct-market organization of Lucent
Technologies Business Communications System. Access their web site at
www.lucentdirect.com or call the following numbers: customers should call
1 800 451-2100 or account executives can contact Lucent Direct at
1 800 778 1880 (voice) or 1 800 778-1881 (fax).
THE “CE” MARK
If the “CE” mark is affixed to this equipment. it means that it conforms to the
European Union Electromagnetic Compatibility Directive (89/336/EEC) and
the Low Voltage Directive (73/23/EEC).
Prepared by © 1997 Lucent Technologies
BCS Product Documentation Development All Rights Reserved
Middletown, New Jersey 07748-9972 Printed in USA

IMPORTANT USER SAFETY
INSTRUCTIONS
The most careful attention has been devoted to quality standards in the
manufacture of your new telephone. Safety is a major factor in the design of
every set. But, safety is YOUR responsibility too.
Please read carefully the helpful tips listed below and on the next page. These
suggestions will enable you to take full advantage of your new voice terminal.
Then, retain these tips for later use.
!CAUTION:
This telephone is NOT for residential use. It is for business systems
applications ONLY. Use in a residential environment could result in
an electrical short circuit when the telephone wiring is set up to
provide other applications, for example, for appliance control or
power transformers. The AC power used in these applications may
create a safety hazard by placing a direct short circuit across the
telephone wiring.
Use
When using your telephone equipment, the following safety precautions
should always be followed to reduce the risk of fire, electricshock, and injury to
persons.
•Read and understand all instructions.
•Follow all warnings and instructions marked on the telephone.
•This telephone can be hazardous if immersed in water. To avoid the
possibility of electric shock, do not use it while you are wet. If you
accidentally drop the telephone into water, do not retrieve it until you have
first unplugged the line cord from the modular jack. Then, call service
personnel to ask about a replacement.
•Avoid using the telephone during electrical storms in your immediate area.
There is a risk of electric shock from lightning. Urgent calls should be
brief. Even though protective measures may have been installed to limit
electrical surges from entering your business, absolute protection from
lightning is impossible.
•If you suspect a natural gas leak, report it immediately, but use a
telephone away from the area in question. The telephone’s electrical
contacts could generate a tiny spark. While unlikely, it is possible that this
spark could ignite heavy concentrations of gas.

•Never push objects of any kind into the equipment through housing slots
since they may touch hazardous voltage points or short out parts that
could result in a risk of electric shock. Never spill liquid of any kind on the
telephone. If liquid is spilled, however, refer servicing to proper service
personnel.
•To reduce the risk of electric shock, do not disassemble this telephone.
There are no user serviceable parts. Opening or removing covers may
expose you to hazardous voltages. Incorrect reassembly can cause
electric shock when the telephone is subsequently used.
Service
1. Before cleaning, unplug the telephone from the modular wall jack. Do
not use liquid cleaners or aerosol cleaners. Use a damp cloth for
cleaning.
2. Unplug the telephone from the modular wall jack. Be sure to refer
servicing to qualified service personnel when these conditions exist:
— If liquid has been spilled into the telephone.
— If the telephone has been exposed to rain or water.
— If the telephone has been dropped or the housing has been
damaged.
— If you note a distinct change in the performance of the telephone.
SAVE THESE INSTRUCTIONS
When you see this warning symbol onthe product, refer
to this instructions booklet packed with the product for
more information before proceeding.
!

1
6400 Series Multi-line Telephones
The 6400 Series multi-line telephones include the following:
•The 6408 and 6408 Plus Telephones — Both of these telephones have
eight call appearance/feature buttons. The 6408 has a one-way listen-only
speaker. The 6408 Plus has a two-way speakerphone.
•The 6408D and 6408D Plus Telephones — Both of these telephones
have eight call appearance/feature buttons and a 2-line by 24-character
display. The 6408D has a one-way listen-only speaker. The 6408D Plus
has a two-way speakerphone.
•The 6416D Plus Telephone — This telephone has 16 call appearance/
feature buttons, a 2-line by 24-character display, and a two-way
speakerphone.
•The 6424D Plus Telephone — This telephone has 24 call appearance/
feature buttons, a 2-line by 24-character display, and a two-way
speakerphone.
Familiarize yourself with your 6400 Series multi-line telephone, shown in
Figure 1 and described on the next page.
FIGURE 1 The 6400 Series Multi-Line Telephone
7
PQRS
3
DEF
Spkr Mute Hold
Redial Trnsfr Conf
Test Ring
2
ABC
1
4
GHI
*
56
89
MNOJKL
TUV WXYZ
O#
Volume
1
5
4
6
7
13
11
Tel #
Menu Exit Prev Next
9
10
8
3
2
14
12

2
The following features correspond to the numbers in Figure 1.
1) Display — The 2-line by 24-character display is available only on the
6408D, 6408D Plus, 6416D Plus, and the 6424D Plus.
2) Softkeys — The four round unlabeled buttons located directly below the
display correspond to words on the display screen. You can use the softkeys
along with display control keys to access up to 12 features on your voice
terminal
in addition to those features administered on the call appearance/
feature buttons. For more information on the softkey and softkey features, see
“Using the Softkeys” later in this guide.
3) Display control buttons — These four buttons on the 6400 Series
multi-line telephones are labeled Menu, Exit, Prev, and Next. For a
description of their uses, see “Using the Softkeys” later in this guide.
4) Hold — A red button for putting a call on hold.
5) Call appearance/feature buttons — Usually, at least three of these buttons
are devoted to incoming and outgoing calls (call appearances) and are labeled
with an extension number; the remaining buttons access features (feature
buttons) and are labeled with a feature name. Each has a red light telling you
this is the line you are using or this is the line you will get when you lift your
handset. The green status light next to each call appearance and feature
button tells you the line or feature is being used.
Note: The 6408 telephones have eight buttons that can be used for call
appearances or features. The 6416D Plus telephone has 16 call
appearance/feature buttons. The 6424D Plus has 24 call appearance/
feature buttons.
6) Message light — A red light which goes on steadily when a message has
been left for you. This light is labeled .
7) Tray handle — Five quick reference cards are provided in the tray located
under the base of every 6400 Series telephone:
Card 1: Quick reference procedures for using Conference, Hold, and
Transfer;
Card 2: Quick reference procedures for using Test, Speaker and
Speakerphone, and Redial;
Card 3: Quick reference procedures for using the display, softkeys, and
display control buttons;
Card 4: A list on which you can write the 2- or 3-digit feature access codes
for your telephone system;
Card 5: A list on which you can write numbers or names associated with
Abbreviated Dialing personal lists, and on which you can list trunk codes and
frequently-used extensions in your telephone system such as the number for
AUDIX®(or other voice mail system) or your system attendant.
Note: You may wish to remove the tray from the telephone, especially if you
are wall-mounting the telephone. For this purpose, use the directions
titled “Removing the Telephone Tray” in the Installation section of this
guide.

3
8) Volume control button — For adjusting the volume of the following:
•The speaker volume whenever the speaker is on
•The handset receiver level while a call is in progress using the handset
•The tone ringer when the telephone is on-hook or when the telephone is
ringing and the speaker is off.
9) Dial pad — The standard 12-button pad for dialing phone numbers and
accessing features. The letters “Q” and “Z” have been added to the
appropriate dial pad keys for directory access, and the “5” button on your dial
pad has raised bars for visually-impaired users.
10) Conf/Ring button — For setting up conference calls. (Use this feature
while
off-hook.)
Ring is printed below to remind you that by pressing
while on-hook, you can select a personalized ringing pattern for your
telephone. You can choose from among eight possible ringing patterns.
11) Redial button — For redialing the last number that you dialed using the
dial pad.
12) Transfer/Test button — For transferring a call to another telephone. (Use
this feature while off-hook.)
Test is printed below to remind you that by
pressing while on-hook, you can test the button lights and the display
(if the telephone has one).
13) Speaker button — For accessing either the one-way, listen-only speaker
or the built-in two-way Speakerphone feature.
Note: Your voice terminal can be set for either the Speaker (listen-only)
feature
or the Speakerphone (listen and talk) feature. Check with your
system manager to see how your Speaker button is to be used.
14) Mute button — For turning off the microphone associated with the
handset or the speaker, whichever is active, so the other person on the call
cannot hear you.
Handset (not shown here) — A handset is provided for placing and receiving
calls.In most cases,you must lift the handset (go off-hook) before you canuse
a feature.
Headsets
Headsets for 6400 Series telephones allow one-touch hands-free operation.
To answer a call, press (if administered on your telephone). Press the
button again to disconnect. (The Headset feature must be administered for
your telephone.)
Headsets consist of a headpiece and modular base unit. The base unit plugs
into the Handset jack. See Figure 2.
Conf Conf
Trnsfr
Trnsfr
Headset

4
FIGURE 2 The Headset Attached to a 6400 Series Telephone
Headpieces
The following headpieces can be used with these telephones:
—Mirage®— Receiver fits over either ear. Not for noisy environments.
—StarSet®— Eartip fits in ear canal.
—Supra®Monaural — Adjustable headband and soft ear cushion.
—Supra Monaural Noise-Canceling (NC) — Same as above with
noise-canceling microphone that reduces background noise transmission
by up to 75 percent.
—Supra Binaural — Sound in both ears.
—Supra Binaural Noise-Canceling (NC) — Same as above with
noise-canceling microphone on flexible boom; features windscreen and
reduces background noise transmission by up to 75 percent.
Note: The privacy of the Whisper Page announcement cannot be
guaranteed when telephones have headset adapters other than the
M10L-8400 plugged into the Handset jack. The M10L-8400
(Comcode: 407639715; PEC: 3122-022) is the only headset adapter
for the Handset jack that should be used for the 6400 Series
telephones.For more information, see the Whisper Page instructions
in the Voice Features section.
7
321
4
*
56
89
O#
Volume
12
3

5
Using the Softkeys
If you are using a multi-line telephone with a display, the following information
will help you use the display, the softkeys, and the display control buttons.
The softkeys are the four unlabeled round keys located directly below the
display. The four round display control buttons, labeled Menu, Exit, Prev, and
Next are located under the softkeys. Figure 3 shows the location of the
softkeys in relation to the display above the softkeys and the display control
buttons below them.
FIGURE 3 The Display, Softkeys, and Control Buttons
Entering Softkey Mode and Viewing the Three Feature
Menu Screens
There are three separate feature option screens. Each ofthese screens allows
you to select from four different features.
You can enter Softkey Mode by pressing the Display Control button labeled
Menu. The following is an example of a softkey feature menu screen.
The top line of eachsoftkey feature menuscreen shows you the status of each
of the four features. An arrow appears above the feature name or abbreviation
if that feature is active. If there is no arrow above the feature, the feature is not
active. In the above example, the Timer feature is active because there is an
arrow above that feature abbreviation.
Softkeys
Display
Display
NextPrevMenu Exit
control buttons
Dir Drop HFAns Timer

6
The second line on each softkey feature menu screen shows the features you
can access. To use any of these features, you must press the softkey below
the feature name or abbreviation. For example, on the feature option screen
shown on the previouspage,you can access the System Directory by pressing
the softkey below Dir (the System Directory feature). If you want to drop the
last person added to a conference call, press the softkey below Drop.
To see the next set of four features, press the display control button labeled
Next; to move back a screen, press the display control button labeled Prev.
Press the Next or Prev button until the feature you want to use appears on the
second line. The following flowchart (Figure 4) shows the default features for
the three feature option screens. These are the 12 softkey features available
when the telephone (with display) is shipped from the factory. Also, see “Other
Softkey Features That May Be On Your Display” later in this guide.
FIGURE 4 The Three Default Softkey Feature Menu Screens
* A button should be administered, if access to System Directory is
provided.
†For a full description of this feature (which allows you to administer some features on
your own telephone), see “Self-Administration” in the section titled Voice Features.
Dir Drop HFAns Timer
Timer
Priority
Calling
Automatic
Callback
Abbreviated
Dialing Program
Leave Word
Calling
Ringer Off
Stored
PCall AutCB Prog Pause
LWC RngOf BtnVu Admin
Abbreviated
Dialing Pause
System
Directory* Internal
Auto Answer
Number/View
Self-
Administration†
1st Screen
2nd Screen
3rd Screen
Drop
Call Display