Lucent Technologies DT3 User manual

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Contents
INDeX 8.1 - DT 3/4/5 Telephone Guide 38DHB0002UKAL - Issue 1 (08/99)
Introduction..................................................................................3
DT Display Phone Features........................................................4
Quick Summary............................................................................6
Making Calls.................................................................................8
Speed Dials, PIN & Account Codes .........................................10
Busy or Unanswered.................................................................12
Actions During a Call.................................................................14
Answering Calls.........................................................................16
Transfer, Park & Hold Calls.......................................................18
Diverting Calls............................................................................20
DSS Keys....................................................................................22
Interruptions During a Call .......................................................24
ACD Working..............................................................................25
Manager-Secretary Working.....................................................26
Manager-Secretary Setup..........................................................28
Ringer Controls..........................................................................30
Other Features...........................................................................32
Phone Settings...........................................................................34
Voice Manager............................................................................36
System Manager Phones..........................................................38
Good Phone Usage....................................................................40
Telephone Numbers..................................................................41
Glossary......................................................................................42
Index............................................................................................43
Contents

Introduction – Page 3
INDeX 8.1 - DT 3/4/5 Telephone Guide 38DHB0002UKAL - Issue 1 (08/99)
Introduction
Using This Guide
This guide is for DT 3, DT4 and DT5 phones used on the INDeX
telephone system. To check what type of DT phone you have,
press PROGRAM. The phone displays its type and directory
number. Cancel the display by pressing PROGRAM again.
To check the software level of your system, press ANSWER
RELEASE and then PROGRAM. The phone displays the
software release
(this guide covers Software Release 8.0) .
Cancel the display by pressing ANSWER RELEASE again.
What Features Can I Use?
This guide covers almost all the features supported by the DT 3,
DT4 and DT5 phones. However, your phone may not be able to
use all the features. If unsure of which you can use, contact
your System Manager.
–Network Features:
Your phone system may be part of a network linking several
sites. Where possible, it treats network calls as internal calls
and offers the same features. However, this depends on the
type of network link and type of system at the other end of
the link. Some links may be to non-INDeX telephone
systems.
Further Help
"Why don't you do something
to help me?"
Stan Laurel 1947.
In all instances, first seek help from your System Manager.
They will seek further assistance from your system's Maintainer
if necessary.
System Manager:
on Extension:
This guide is also available in several computer formats
(eg.
Windows Help, Adobe Acrobat)
and as part of a computer
based training program. Contact your System Manager to
obtain copies or download them from our internet site
(http://www.sdxplc.com) .

Page 4
INDeX 8.1 - DT 3/4/5 Telephone Guide 38DHB0002UKAL - Issue 1 (08/99)
DT Display Phone Features
Introduction to DT Display Phones
"When at last this little
instrument appeared,
consisting, as it does, of parts
everyone of which is familiar to
us, and capable of being put
together by an amateur, the
disappointment arising from its
humble appearance was only
partiallyrelieved on finding that
it was really able to talk."
James Clerk Maxwell, "The
Telephone" 1878.
The diagram shows the main features of a DT display phone,
the term covers DT 3, DT4 and DT5 phones.
– DT5: Phone with handsfree operation, DSS keys and BLF
status lamps (see page 22) .
– DT4: Similar to DT5 but without handsfree operation.
– DT 3: Similar to DT5 but without BLF status lamps.
The phone display changes during use to show options and
information available. A -symbol next to a display key
indicates an option you can use by pressing that key.
Using the Scroll Key
Sometimes there are more options available than the phone can
display. When this happens, a -symbol appears next to the
SCROLL key. Press SCROLL to display the other options.
The phone display changes during calls and according to your
own customisation. Thus this guide cannot always detail when
you would have to press the SCROLL key to access a function.

DT Display Phone Features – Page 5
INDeX 8.1 - DT 3/4/5 Telephone Guide 38DHB0002UKAL - Issue 1 (08/99)
On-Hook Dialling, Speaker & Answer Release
On all DT phones you can dial and hear the call progress
without using the handset (known as "on-hook dialling").
Pressing the ANSWER RELEASE key has the same effect as
lifting or replacing the handset.
When answered, on a DT4 you must use the handset to speak.
On DT3 and DT5 phones you can continue the call without
using the handset, ie. handsfree.
Tones & Ringing
The phone uses various tones and rings to indicate events. A
sample of these appears below. You can alter the ringer
volume, sound, switch it on/off, etc.
(see page 30) .
Incoming Calls:
–Repeated Single Ring: Internal call.
–Repeated Double Ring: External call.
–Repeated Triple Ring: System or personal alarm.
–Single Tone: Page call
(see page 16) .
During Calls:
–Repeated Double Pip: You have set a camp on (see page
13)
.
–Repeated Single Pip: Another extension is about to intrude
or has intruded on your call.
Making Calls:
–Dial Tone: Dial number.
–Broken Dial Tone: Phone on divert or no calls
(see page
20)
.
–Repeated Tone: Busy number
(see page 12) .
–Triple Tone: Call diverting to external number.
–Continuous Tone: Number called unobtainable or set to no
calls. Phone locked or barred.
The Phone Lamp
The phone uses its lamp (above the SPEAKER key) to show
calls and messages.
–Fast Flashing Lamp: Call Waiting (see page 24) .
–Lamp On: Message (see page 16) .
–Repeating Double Flash: External call.
–Repeating Single Flash: Internal call.

Page 6
INDeX 8.1 - DT 3/4/5 Telephone Guide 38DHB0002UKAL - Issue 1 (08/99)
Quick Summary
Introduction = Replace handset or pressANSWER RELEASE.
= Pickup the handset (DT4) or talk handsfree.
<value> = Enter value required (eg. phone number).
(note) = Note, {option} = Optional step
X...Y = Enter value in range X to Y.
< > = Use -display keys to change or select.
Making Calls
For full details, see page 8. To make an external call: 9, <external number>,
To make an internal call:<extension number>,
To redial the last external number:REDIAL, (includes speed dials)
To make a page call: PAGE, <group number>, , speak,
To use the Index directory: INDeX, <letter key>, <(Names)>,CALL,
Speed Dials
For full details, see page 10. To use a system speed dial by number:SPEED DIAL, SYSTEM, xxx,
To use a system speed dial by name: SPEED DIAL, INDeX, <letter key>,
<(Names)>,CALL,
To use a personal speed dial:SPEED DIAL, OWN, 0...9,
To store a personal speed dial:For external numbers, put 9before the number.
PROGRAM, SPEED DIAL, 00...09, DELETE, <no.>, DONE, PROGRAM
If Busy or Unanswered
For full details, see page 12. To leave a message: MESSAGE
This lights the lamp on the extension called and leaves yournumber as a message
to reply (unless they have reached their limit of 5 messages).
To camp on & wait: CAMP ON
This flashes the lamp on the busy phone.
To set a call back: CALLBACK
This rings you when that extension becomes free or is next used.
Actions During a Call
For full details, see page 14. To change the receive volume: VOLUME, (softer) < > (louder), DONE
To switch to speaker: SPEAKER (not full handsfree on DT4)
To switch to handset:
To mute/unmute call: MUTE (the symbol disappears when the call is muted)
To enter an account code: ACCOUNT, <account code>, DONE
To display the software release: PROGRAM
To create a conference: HOLD, <extension no.>, CONFER

Quick Summary – Page 7
INDeX 8.1 - DT 3/4/5 Telephone Guide 38DHB0002UKAL - Issue 1 (08/99)
Answering Calls
For full details, see page 16. To answer a message: CALL or To clear a message:CANCEL
To pickup calls in the phone's pickup group:
PICKUP, { NEXT}, ANSWER RELEASE or
To set the phone's pickup group:
PROGRAM, PICKUP, CANCEL, <group no.>, DONE
Parking, Holding & Transferring Calls
For full details, see page 18. To transfer a call:HOLD, <dial number>, ANSWER RELEASE
To hold/unhold a call: HOLD
Replacing the handset or pressing ANSWERRELEASE parks a held call.
To park a call: PARK
To retrieve a parked call: <line number> or nnn.
Diverting Calls
For full details, see page 20. To switch divert all on/off: DIVERT (On when over the DIVERT key)
To switch no calls on/off: NO CALLS (On when over the NO CALLS key)
To set a divert: PROGRAM, DIVERT, ALL or BUSY or NO ANS., DELETE,
<extns no.>, PROGRAM
To forward calls:
PROGRAM, FORWARD, <from>, DONE, <to>, DONE, PROGRAM
Ringer Controls
For full details, see page 30. To change the ringer volume:
PROGRAM, RINGER, VOLUME, (soft) < > (loud), PROGRAM
To change the ringer sound:
PROGRAM, RINGER, SOUND, < > , { TONE}, PROGRAM
To switch the internal/external ringer on/off:
PROGRAM, RINGER, INTERNAL/ EXTERNAL, CHANGE, PROGRAM
To set the ringer step:
PROGRAM, RINGER, STEPS, CHANGE, PROGRAM
To set the timeout:
PROGRAM, RINGER, TIMEOUT, CANCEL, <timeout>, PROGRAM
Other Features
For full details, see page 32. To set the phone's passcode:
PROGRAM, PASSCODE, <new pass>, PROGRAM
To switch idle music on/off:
PROGRAM, MUSIC, CHANGE, PROGRAM
To lock/unlock the phone:
PROGRAM, NO CALLS, CHANGE, PROGRAM
To enter/exit group: GROUP (When in group, a shows above the GROUP key)

Page 8
INDeX 8.1 - DT 3/4/5 Telephone Guide 38DHB0002UKAL - Issue 1 (08/99)
Making Calls
Notes on Making Calls
When making calls, the display shows details about call
progress. It also shows messages if you cannot make the call.
–Call barring:
The system can bar you from dialling particular numbers or
types of number (eg. national, international). Typically call
barring increases when a phone goes into night service
(when it displays a symbol).
It also changes according to time, date and day of the week.
As the call barring settings vary for each site, this guide
cannot fully detail their effect.
Making External Calls
Redial - Alias:
- Saved number redial.
- Last number redial.
"E.T. phone home" Steven
Spielberg.
The system may apply call barring to some or all external
numbers.
To dial an external call:
1. Dial 9to get an external line. Your System Manager will
inform you if you need to dial a different number.
– If "ENTER ACCOUNT" appears, see page 11.
– If "ENTER PIN" appears, see page 11.
2. Dial the external telephone number.
– If "CALL BARRED" appears check with your system
manager.
3. When answered, use the handset
(DT4) or work handsfree.
To redial the last external number used:
1. Press REDIAL to repeat the last external number used
(including speed dials).
Redialling Calls
Pressing REDIAL will redial the last external call.
Pressing SPEED DIAL and then DIALLED allows you to select
from the last five external calls and move between them by
pressing the lower left and right symbols. When the number
you require is shown press CALL.
You can also save any of the numbers by pressing SAVE. This
stops the number being removed as you make further external
calls until you choose to press DELETE. The dialled numbers
facility stores five numbers maximum including saved numbers.

Making Calls – Page 9
INDeX 8.1 - DT 3/4/5 Telephone Guide 38DHB0002UKAL - Issue 1 (08/99)
Making Internal Calls
During the call, the display shows the call progress. You can
also make calls using the INDeX feature
(see below) or DSS
keys
(see page 22 & page 26) .
To dial an internal call:
1. Dial the extension number. A triple-tone means that
extension is diverting calls to an external number.
2. If unanswered, your phone provides options to wait or notify
the extension
(see page 12).
3. If answered, use the handset (DT4) or work handsfree.
– If your phone displays a RINGER option then the called
extension is set to automatically connect internal calls.
Press RINGER to send a reminder ring if no one has
answered the call.
Making a Page Call
Page - Alias:
- Zone paging.
- Broadcast.
You can page any DT, TT or FT phone or group. They hear the
call without doing anything though you cannot hear them. They
can also turn the page into a normal call
(see page 16) . If the
phone paged is diverting calls, the page also diverts
(except
group pages)
.
To page an extension or group:
1. Press PAGE. Your phone displays PAGING .
2. Pickup the handset
(DT4) or talk handsfree.
3. Dial the number or press a DSS key
(see page 22) .
4. If busy or unavailable, the display shows options to wait or
leave a message
(see page 12).
5. Speak and then press ANSWER RELEASE.
Using the INDeX to Make Calls
"Hello, Neil and Buzz. I'm
talking to you by telephone
from the Oval Room at the
White House, and this
certainly has to be the most
historic telephone call ever
made." Richard Nixon.
The phone can display an index of extension and speed dial
names plus their numbers.
To use the INDeX:
1. Press INDeX for an internal call or SPEED DIAL and then
INDeX for an external call.
2. Press the key matching the 1st letter of the name you want.
For example, for Lpress the JKL key 3 times.
– To move through the names, press the -keys on the
right and left of the current name.
– To skip forward 10 names, press SKIP.
– To select another letter, press a letter key.
3. To dial the name shown, press CALL, otherwise to exit the
INDeX, press ANSWER RELEASE.

Page 10
INDeX 8.1 - DT 3/4/5 Telephone Guide 38DHB0002UKAL - Issue 1 (08/99)
Speed Dials, PIN & Account Codes
Using Speed Dials
Speed Dials - Alias:
- Abbreviated dialling
The system can store external numbers as speed dials.
–System speed dials: Ask your System Manager for a list
(note that call barring may still apply).
–Personal speed dials: Your phone can also store up to 10
speed dials for your own use (see below) .
To dial a system speed dial by name:
1. Use the INDeX feature (see page 9) .
To dial a speed dial:
1. Press SPEED DIAL.
2. To select a system speed dial by name, press INDeX
(see
"Using the INDeX to Make Calls" on page 9)
.
3. To select a system speed dial by number, press SYSTEM
and dial the store number.
4. For a personal speed dial, press OWN and dial the
personal speed dial store number (0 to 9) or press the
matching DSS key
(the DSS keys match personal speed
dials 1 to 8 (1 at the top))
.
– If "ENTER ACCOUNT" appears, see page 11.
– If "ENTER PIN" appears, see page 11.
5. Continue as for a normal external call
(see page 8) .
Storing Personal Speed Dials
To store a personal speed dial:
1. Press PROGRAM and then SPEED DIAL.
2. Enter the phone's passcode
(see page 34) .
3. The display shows 0-9 OR DSS KEY. Press the number (0to
9) or DSS key under which you want to store the speed dial.
4. The display shows the current stored number (if set). Press
DELETE and dial the number.
– If external, prefix 9to the number, this is the normal
number to seize an external line. Your System Manager
will inform you if you have to add a different prefix before
external numbers.
5. When finished, press DONE.
6. Select another store or press PROGRAM to finish.