Lucent Technologies Definity 8405 User manual

DEFINITY®
Enterprise Communications Server (ECS)
Release 5
8405 Voice Terminal User’s Guide
555-230-736
Comcode 107985566
Issue 2
June 1997

NOTICE
While reasonable efforts were made to ensure that the information in this document
was complete and accurate at the time of printing, Lucent Technologies can assume
no responsibility for any errors. Changes or corrections to the information contained
in this document may be incorporated into future issues.
TO ORDER COPIES OF THIS DOCUMENT
Contact: Lucent Technologies Publications Center
P.O. Box 4100
Crawfordsville, IN 47933
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Domestic Fax: [phone] International Fax: [phone]
Order: Document No. 555-230-736
Issue 2, June 1997
For more information about related documents, see Business Communications
Systems Publications Catalog, 555-000-010.
HEARING AID COMPATIBILITY
This voice terminal is Hearing Aid Compatible (HAC). In addition, some units have
“HAC” printed on them.
YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY
You are responsible for the security of your system. Lucent Technologies does not
warrant that this product is immune from or will prevent unauthorized use of
common-carrier telecommunication services or facilities accessed through or
connected to it. Lucent Technologies will not be responsible for any charges that
result from such unauthorized use. Product administration to prevent unauthorized
use is your responsibility and your system manager should read all documents
provided with this product to fully understand the features available that may
reduce your risk of incurring charges.
TRADEMARKS
DEFINITY and AUDIX are registered trademarks of Lucent Technologies.
REFERENCES TO AT&T
Any references within this text to American Telephone and Telegraph Corporation or
AT&T should be interpreted as references to Lucent Technologies Incorporated. The
exception is cross-references to books published prior to December 31, 1996, which
retain their original AT&T titles.
Prepared by ©1997 Lucent Technologies
BCS Product Documentation Development All Rights Reserved
Middletown, New Jersey 07748-9972 Printed in USA

Contents
i
Your 8405Voice Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
A Quick Look at the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Voice Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Display Features and Features Used with the Softkeys . . . . . . . . . . . . . . . . . . . . .10
How to Use the Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
General Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Conventions Used in The Following Procedures . . . . . . . . . . . . . . . . . . . . . . . . . .12
Troubleshooting (Later in This Guide) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Quick Reference Lists (at the Back of This Guide) . . . . . . . . . . . . . . . . . . . . . . . . .12
Using the Display, Softkeys and Display Control Buttons . . . . . . . . . . . . . . . . . . . . . . . .13
Entering Softkey Mode and Viewing the Three Feature Option Screens . . . . . . . .13
Other Softkey Features That May Be On Your Display. . . . . . . . . . . . . . . . . . . . . .15
Using the Softkeys to Activate a Feature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Resetting the Speakerphone with the Softkeys
(When Powering Up the Voice Terminal) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Voice Feature Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Handset and Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Abbreviated Dialing (AD) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Automatic Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Bridging/Manual Exclusion. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Call Coverage/Consult. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Call Forwarding All Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Call Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Drop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Intercom (Automatic/Dial) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Last Number Dialed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
Leave Word Calling (LWC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
Priority Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Reset Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Select Ring (and Ringer Volume) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .36
Send All Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43

ii
Display Feature Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Directory. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
Exit (Normal). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Inspect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Message Retrieval . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Normal (Exit). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Stored Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Time/Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Tones and Their Meaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Ringing Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Feedback Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
System 75 Version Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Key Words to Know . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Quick Reference Lists

1
Your 8405 Voice Terminal
The 8405 voice terminal is available in four models. All of these models are similar
in appearance and functionality except for the following differences:
•The 8405B has a one-way listen-only speaker, with no display
•The 8405B Plus has a two-way, listen and talk speakerphone, but does not have a
display
•The 8405D has a one-way, listen-only speaker, with a 2-line, 24-character display
•The 8405D Plus has a two-way, listen and talk speakerphone, with a 2-line,
24-character display
Despite their differences, all four models are comprehensively equipped so you can
make the best use of the many features of the DEFINITY®Communications System
Generic 1 and Generic 3, the DEFINITY® Enterprise Communications Server
(ECS), Release 5, and System 75.
Figure 1 and Figure 2 show the 8405B and 8405B Plus models. Figure 3 and
Figure 4 show the 8405D and 8405D Plus (with display) models. Familiarize
yourself with your voice terminal, shown here and explained on the following pages.
Figure 1. One Version of the 8405B and 8405B Plus Voice Terminal
Volume
Shift Transfer
Test Conf
Mute Drop
Speaker Hold
Reset Spkr
123
456
789
ABC DEF
MNOJKLGHI
PQRS TUV WXYZ
*
O#
Dial pad
Handset
Hold/Ring
Transfer button
Conference button
Shift button
5 Call appearance/
feature buttons
Message light
Test button
Mute button
Speaker button
Handset jack
Line jack (on back
of voice terminal)
Speakerphone/
headset adapter
jack (on back of
voice terminal)
Ring
Drop
button
button
Volume control
button
LINE
Message

2
Figure 2. Another Version of the 8405B and 8405B Plus Voice Terminal
Volume
Ring Transfer
Test Conf
Mute Drop
Speaker Hold
123
456
789
ABC DEF
MNOJKLGHI
PQRS TUV WXYZ
*
O#
Dial pad
Handset
Hold button
Transfer
Conference button
Ring button
5 Call appearance/
feature buttons
Message light
Test button
Mute button
Speaker button
Handset jack
Line jack (on back
of voice terminal)
Speakerphone/
headset adapter
jack (on back of
voice terminal)
Drop button
Volume
LINE
button
control
button
Figure 3. One Version of the 8405D and 8405D Plus Voice Terminal
Volume
Shift Transfer
Test Conf
Mute Drop
Speaker Hold
Reset Spkr
123
456
789
ABC DEF
MNOJKLGHI
PQRS TUV WXYZ
*
O#
Dial pad
Handset
Hold/Ring
Transfer button
Conference button
Shift button
5 Call appearance/
feature buttons
Message light
Test button
Mute button
Speaker button
Softkeys
Display
NextPrevMenu Exit
Display
control
buttons
Handset jack
Line jack (on back
of voice terminal)
Speakerphone/
headset adapter
jack (on back of
voice terminal)
Ring
Drop
button
button
Volume control
button
LINE
Message

3
Figure 4. Another Version of the 8405D and 8405D Plus Voice Terminal
Volume
Ring Transfer
Test Conf
Mute Drop
Speaker Hold
123
456
789
ABC DEF
MNOJKLGHI
PQRS TUV WXYZ
*
O#
Dial pad
Handset
Hold button
Transfer
Conference button
Ring button
5 Call appearance/
feature buttons
Message light
Test button
Mute button
Speaker button
Softkeys
Display
NextPrevMenu Exit
Display
control
buttons
Handset jack
Line jack (on back
of voice terminal)
Speakerphone/
headset adapter
jack (on back of
voice terminal)
Drop button
Volume
LINE
button
control
button
The following features on the 8405 voice terminal shown in Figures 1, 2, 3, and 4
are listed alphabetically for your convenience. Explanations for each feature are also
provided.
Conference button For setting up conference calls. This button is labeled
.
Dial pad The standard 12-button pad for dialing phone numbers and
accessing features. The letters “Q” and “Z” have been added
to the appropriate dial pad keys for directory access, and the
“5” button on your dial pad has raised bars for
visually-impaired users.
Display (only on the 8405D
and 8405D Plus) A 2-line by 24-character display.
Display control buttons
(only on the 8405D and
8405D Plus)
These four buttons are labeled , , ,
and .
•is used to enter Softkey Mode and access the first
feature option screen.
•is used for exiting the Display Mode and
returning to Normal (call-handling) Mode.
•and are used for going back and forth
through the softkey feature option screens.
Drop button For disconnecting from a call or dropping the last party
added to a conference call.
Conf
Menu Exit Prev
Next
Menu
Exit
Prev Next

4
5 Call appearances/
feature buttons At least two of these 5 buttons are devoted to incoming and
outgoing calls (call appearances) and are labeled
with an extension number; the remaining buttons access
features (feature buttons) and are labeled with a feature
name. Each has a red light telling you this is the line you
are using or this is the line you will get when you lift your
handset. The green status light next to each call appearance
and feature button tells you the line or feature is being used.
Handset A handset is provided for placing and receiving calls. (The
handset is also known as the receiver.) In most cases, you
must lift the handset (go off-hook) or activate the speaker
before you can use a feature.
Handset jack This jack is for connecting a handset to your voice terminal.
The jack is labeled .
Hold button A red button for putting a call on hold.
(On some 8405 voice
terminals, this can be used
as a Hold/Ring button)
If your 8405 has a button, you can press and
then to select a personalized ring for your voice
terminal from eight possible ringing patterns.
Line jack
(on back of voice terminal) This jack is used for connecting a line cord to your voice
terminal. The jack is labeled “LINE.”
Message light A red light which goes on steadily when a message has been
left for you. This light may be labeled Message or .
Shift Shift
Hold
Mute button For turning off the microphone associated with the handset
(on all 8405 terminals) or the built-in speakerphone
microphone (on the 8405B Plus and 8405D Plus) so the
other person on the call cannot hear you.
Ring button If your 8405 has a button, you can use this button to
select a personalized ringing pattern from eight possible
ringing patterns.
Shift button A blue button on some 8405 voice terminals which can be
used to access two additional features: (When is
active, the red light next to the button is on.)
•When used with , you can select a personalized
ring from among eight available patterns.
•When used with (on some 8405B Plus and
8405D Plus voice terminals), you can perform an
acoustic test of the environment and adjust the
speakerphone to the surrounding acoustic environment
for optimal performance.
Ring
Shift
Hold
Speaker

5
Softkeys (only on the 8405D
and 8405D Plus) The four buttons located below the display and labeled with
arrows ( ), correspond to words on the display screen. You
can use the softkeys along with display control keys to
access up to 12 features on your voice terminal in addition
to those features administered on the call appearance/
feature buttons.
For a list of the features that can be accessed with the
softkeys, check with your system manager. For procedures
for using these softkey features, see “Using the Display,
Softkeys, and Display Control Buttons” later in this guide.
Speakerphone/headset
adapter jack (on back of
voice terminal)
This jack is used for connecting an external speakerphone
(such as an S101A or S201A Speakerphone) or a headset
adapter (such as a 500A1 Headset Adapter) to your voice
terminal. The jack is labeled .
Speaker button On the 8405B Plus or 8405D Plus voice terminals, you can
use this button for accessing the built-in 2-way
speakerphone. On the 8405B and the 8405D voice
terminals, you can use this button to access a 1-way speaker.
Note: Your 8405B Plus or 8405D Plus voice terminal can be
set for either the Speaker (listen-only) feature or the
Speakerphone (listen and talk) feature. Check with your
system manager to see how your Speaker button is to be
used.
(On some 8405 voice
terminals, this can be used
as a Speaker/Reset Spkr
button)
If your 8405B Plus or 8405D Plus has the Reset Spkr label
under the button, you can also use the Reset
Speakerphone feature. When you press and then
(your voice terminal must be on-hook, and it must
be set for the Speakerphone feature), you hear a set of tones
as the speakerphone performs an acoustic test of the
environment. When the tones stop, your speakerphone has
finished adjusting itself for optimal performance and is
ready for use.
Test button When the voice terminal is initially powered up, the green
light next to flashes if the link with the DEFINITY
switch or System 75 is not (or not yet) operational. The light
changes to steady green when the voice terminal is able to
communicate with the DEFINITY switch or with System 75,
and then goes off after a short period of time. After the voice
terminal is powered up, you can press to test the
lights and the display (if applicable) on your voice terminal.
Transfer button For transferring a call to another voice terminal.
Speaker Shift
Speaker
Test
Test

6
Volume control button For adjusting the volume of the following:
•The speakerphone or speaker when a call is in progress
using the 2-way speakerphone or 1-way speaker
•The handset receiver level while a call is in progress
using the handset
•The tone ringer when the speaker is off and either the
handset is inactive or the tone ringer is active
Note: When the speaker is active, the ringer volume is
automatically reduced to a low setting. The volume is
restored when the speaker is turned off.
Remember: The Volume control button on your voice
terminal does not control the volume level of adjunct
equipment.