Lucent Technologies Definity 6408 User manual

Contents
6400 Series Multi-line Telephones . . . . . . . . . . . . . . . . . . . 1
Headsets. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Headpieces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Using the Softkeys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Using the Softkey Feature Menus. . . . . . . . . . . . . . . . . . 4
Other Softkey Features That May Be On
Your Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Call-Handling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Getting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Selecting a Personalized Ring . . . . . . . . . . . . . . . . . . . . . . 9
Selected Voice Features . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Display Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Time and Date. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Modular Interface Capabilities . . . . . . . . . . . . . . . . . . . . . 20
Telephone Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Desktop Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Wall Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Removing the Telephone Tray . . . . . . . . . . . . . . . . . . . 25
Installing the Designation Card. . . . . . . . . . . . . . . . . . . 26
Tones and Their Meaning . . . . . . . . . . . . . . . . . . . . . . . . . 27
Line and Feature Button Lights . . . . . . . . . . . . . . . . . . . . 28
555-230-739
Comcode 108339029
Issue 3
April 1999
6408+, 6408D+, 6416D+, 6416D+M,
6424D+, and 6424D+M Telephones
User’s Guide
230739i3bk.book Page 1 Monday, May 10, 1999 4:54 PM

NOTICE
While reasonable efforts were made to ensure that the information in this
document was complete and accurate at the time of printing, Lucent
Technologies can assume no responsibility for any errors. Changes or
corrections to the information contained in this document may be incorporated
into future issues.
TO ORDER COPIES OF THIS DOCUMENT
Contact: Lucent Technologies BCS Publications Center
2855 N. Franklin Road
Indianapolis, IN 46219
Domestic: 1 800 457-1235 International: 1 317 322-6791
Domestic Fax: [phone] International Fax: [phone]
Order: Document No. 555-230-739
Issue 3, April 1999
HEARING AID COMPATIBILITY
The 6400-Series telephones are Hearing Aid Compatible (HAC), and thus all
units have “HAC” printed on them.
YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY
You are responsible for the security of your system. Lucent Technologies does
not warrant that this product is immune from or will prevent unauthorized use
of common-carrier telecommunication services or facilities accessed through
or connected to it. Lucent Technologies will not be responsible for any charges
that result from such unauthorized use. Product administration to prevent
unauthorized use is your responsibility and your system manager should read
all documents provided with this product to fully understand the features
available that may reduce your risk of incurring charges.
TRADEMARKS
DEFINITY and AUDIX are registered trademarks of Lucent Technologies.
Mirage, Star Set, and Supra are registered trademarks of Plantronics, Inc.
Some versions of DCP display telephones are intended for export outside
of the U.S. These telephones initialize with “EXPORT VERSION” on the
display. Display features are not operative until after this display
disappears.
If the “EXPORT VERSION” display does not disappear within a few
seconds, activate the Test function by pressing the Transfer button. If this
action does not remove the “EXPORT VERSION” display, contact your
system administrator.
230739i3bk.book Page 2 Monday, May 10, 1999 4:54 PM

OBTAINING PRODUCTS
To learn more about Lucent Technologies products and to order any of these
products, contact Lucent Direct, the direct-market organization of Lucent
Technologies Business Communications System. Access their web site at
www.lucentdirect.com or call the following numbers: customers should call
1 800 451-2100 or account executives can contact Lucent Direct at
1 800 778 1880 (voice) or 1 800 778-1881 (fax).
THE “CE” MARK
If the “CE” mark is affixed to this equipment. it means that it conforms to the
European Union Electromagnetic Compatibility Directive (89/336/EEC) and
the Low Voltage Directive (73/23/EEC).
IMPORTANT USER SAFETY
INSTRUCTIONS
The most careful attention has been devoted to quality standards in the
manufacture of your new telephone. Safety is a major factor in the design of
every set. But, safety is YOUR responsibility too.
Please read carefully the helpful tips listed below and on the next page. These
suggestions will enable you to take full advantage of your new voice terminal.
Then, retain these tips for later use.
!CAUTION:
This telephone is NOT for residential use. It is for business systems
applications ONLY. It will NOT operate on public networks. It MUST
BE connected to a DEFINITY Enterprise Communications Server.
Use in a residential environment could result in an electrical short
circuit when the telephone wiring is set up to provide other
applications, for example, for appliance control or power
transformers. The AC power used in these applications may create a
safety hazard by placing a direct short circuit across the telephone
wiring.
Use
When using your telephone equipment, the following safety precautions
should always be followed to reduce the risk of fire, electric shock, and injury to
persons.
•Read and understand all instructions.
•Follow all warnings and instructions marked on the telephone.
•This telephone can be hazardous if immersed in water. To avoid the
Prepared by © 1999 Lucent Technologies
BCS Product Publications All Rights Reserved
Middletown, New Jersey 07748-1998 Printed in USA
230739i3bk.book Page 3 Monday, May 10, 1999 4:54 PM

possibility of electric shock, do not use it while you are wet. If you
accidentally drop the telephone into water, do not retrieve it until you have
first unplugged the line cord from the modular wall jack. Then, call service
personnel to ask about a replacement.
•Avoid using the telephone during electrical storms in your immediate area.
There is a risk of electric shock from lightning. Urgent calls should be
brief. Even though protective measures may have been installed to limit
electrical surges from entering your business, absolute protection from
lightning is impossible.
•If you suspect a natural gas leak, report it immediately, but use a
telephone away from the area in question. The telephone’s electrical
contacts could generate a tiny spark. While unlikely, it is possible that this
spark could ignite heavy concentrations of gas.
•Never push objects of any kind into the equipment through housing slots
since they may touch hazardous voltage points or short out parts that
could result in a risk of electric shock. Never spill liquid of any kind on the
telephone. If liquid is spilled, however, refer servicing to proper service
personnel.
•To reduce the risk of electric shock, do not disassemble this telephone.
There are no user serviceable parts. Opening or removing covers may
expose you to hazardous voltages. Incorrect reassembly can cause
electric shock when the telephone is subsequently used.
Service
1. Before cleaning, unplug the telephone from the modular wall jack. Do
not use liquid cleaners or aerosol cleaners. Use a damp cloth for
cleaning.
2. Unplug the telephone from the modular wall jack. Be sure to refer
servicing to qualified service personnel when these conditions exist:
— If liquid has been spilled into the telephone.
— If the telephone has been exposed to rain or water.
— If the telephone has been dropped or the housing has been
damaged.
— If you note a distinct change in the performance of the telephone.
SAVE THESE INSTRUCTIONS
When you see thiswarningsymbol on the product, refer
to this instructions booklet packed with the product for
more information before proceeding.
!
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1
6400 Series Multi-line Telephones
The 6400 Series multi-line telephones include the following:
•The 6408+ Telephone — has eight call appearance/feature buttons with
a two-way speakerphone.
•The 6408D+ Telephone — has eight call appearance/feature buttons, a
2-line by 24-character display, and a two-way speakerphone.
•The 6416D+ and 6416D+M Telephones — have 16 call appearance/
feature buttons, a 2-line by 24-character display, and a two-way
speakerphone.
•The 6424D+ and 6424D+M Telephones — have 24 call appearance/
feature buttons, a 2-line by 24-character display, and a two-way
speakerphone.
Note: Only the 6416D+M and 6424D+M have modular capabilities.
For more information on this feature, see “Modular Interface
Capabilities” on page 20.
Use Figure 1 below to familiarize yourself with your 6400 Series telephone.
(The 6408D+ is shown in Figure 1.)
FIGURE 1 The 6408D+ Telephone
7
PQRS
3
DEF
Spkr Mute Hold
Redial Trnsfr Conf
Test Ring
2
ABC
1
4
GHI
*
56
89
MNOJKL
TUV WXYZ
O#
8
12
11
13
14
2
4
Tel #
Menu Exit Prev Next
6
5
7
10
9
1
3
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2
The following features correspond to the numbers in Figure 1.
Headsets
On all of the 6400 Series telephones except the 6416D+M and 6424D+M, the
headset connection consists of a headpiece (shown as 1in Figure 2 below)
and modular base unit (shown as 2in Figure 2). In this instance, the base unit
plugs into the Handset jack (shown as 3in Figure 2).
FIGURE 2 The Headset Attached to the Handset Jack on a 6400 Series
Telephone (via a Modular Base Unit)
On the 6416D+M and 6424D+M sets, there is a jack provided for ONLY the
headset. In Figure 3, the headset is shown as 1; the Headset jack is shown
as 2. On these sets, the headset can
either be connected, with an adapter cord
(shown as 3in Figure 3), to the Headset jack on the back of the telephone
or
connected to a modular base unit which then plugs into the Headset jack.
1) Mute button 8) Display — available only on the
6408D+, 6416D+ and 6416D+M, and
the 6424D+ and 6424D+M
2) Speaker button 9) Softkeys
3) Transfer/Test button 10) Display control buttons
4) Redial button 11) Hold button
5) Conf/Ring button 12) Call appearance/feature buttons
6) Dial pad 13) Message light — labeled
7) Volume control button 14) Tray handle
7
321
4
*
56
89
O#
Volume
12
3
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3
Note: When a modular base unit is used with the Headset jack, the handset
should remain plugged into the Handset jack.
The privacy of the Whisper Page announcement cannot be guaranteed
when telephones have modular base units other than the M10L-8400
(Comcode: 407639715; PEC: 3122-022). The M10L-8400 is the only
modular base unit that should be used for the 6400 Series telephones.
Note that this does NOT apply to headsets plugged into the Headset
jack on the back of the 6416D+M and 6424D+M telephones that do not
require a modular base. For more information, see the instructions for
the Whisper Page feature in the Voice Features section.
Note: If you plug the headset directly into the Headset jack, you may use a
button on the adapter cord, if so equipped, to go off-hook and on-hook,
or a button may be administered.
FIGURE 3 The Headset Connected to the Headset Jack on the 6416D+M
and 6424D+M Telephones (No Modular Base Unit Required)
Headpieces
The following headpieces can be used with these telephones:
Headpieces with Modular Bases or with Adapter Cords
—Mirage®— Receiver fits over either ear. Not for noisy environments.
—StarSet®— Eartip fits in ear canal.
—Supra®Monaural — Adjustable headband and soft ear cushion.
Headset On/Off
2
1
3
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4
—Supra Monaural Noise-Canceling (NC) — Same as above with
noise-canceling microphone that reduces background noise transmission
by up to 75 percent.
—Supra Binaural — Sound in both ears.
—Supra Binaural Noise-Canceling (NC) — Same as above with
noise-canceling microphone on flexible boom; features windscreen and
reduces background noise transmission by up to 75 percent.
Note: For direct connection to the Headset jack on the 6416D+M and
6424D+M, use the following cord: HIC-01; Comcode: 408122950;
PEC: 3124-IC/A.
Using the Softkeys
The softkeys are the four unlabeled round keys located directly below the
display. The four round display control buttons, labeled Menu, Exit, Prev, and
Next are located under the softkeys. See Figure 4.
FIGURE 4 The Display, Softkeys, and Display Control Buttons
Using the Softkey Feature Menus
There are three separate softkey feature menus. Each of these menus allows
you to select from four different features.
You can enter Softkey Mode (and view the softkey feature menu) by pressing
the display control button labeled Menu. The following is an example of a
softkey feature menu.
Softkeys
Display
Display
NextPrevMenu Exit
control buttons
Dir Drop HFAns Timer
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5
The top line of each softkey feature menu screen shows you the status of
each of the four features. An arrow appears above the feature name or
abbreviation if that feature is active. In the above example, the arrow above
the Timer feature indicates that feature is active.
The second line on each softkey feature menu shows the features you can
access. To use any of these features, you must press the softkey below the
feature name or abbreviation.
Press the Next or Prev button until the feature you want to use appears on the
display.
Note: An error tone (one beep) sounds when you have made an
inappropriate softkey entry.
Press the Exit button at any time to exit the softkey feature menus and
return to normal call-handling operation.
Other Softkey Features That May Be On Your Display
There are 12 default features that can be accessed with the softkeys on a
6400 Series telephone. However, the system manager may substitute other
softkey features in their place.
Call-Handling Features
The Conference feature allows you to conference up to six parties (including
yourself) on a call.
To add another party to a call (for a total of six parties)
1. Press . [dial tone]
2. Dial the number of the new party and wait for an answer.
3. When you want to add the new person, press again.
4. Repeat Steps 1 through 3 for additional conference connections.
To add a call you have put on hold to another call you are connected to
1. Press . [dial tone]
2. Press the call appearance button of the call on hold (first call).
3. Press again.
To drop the last person added to the conference call
1. With a display: Press the Menu button and then press the softkey
below Drop.
Without a display: Press the button (if administered).
Conference
Conf
Conf
Conf
Conf
Drop
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6
The Hold feature puts a call on hold until you can return to it.
To put a call on hold while you answer another call or perform another
task
1. Press .
To answer a new call while active on another
1. Press .
2. Press the call appearance button of the incoming call.
To return to the held call
1. Press the call appearance button of the held call.
Note: If your telephone is connected to DEFINITY Release 7.1 or a later
release and if there is only one call on hold at your telephone, you can
transfer the call or initiate a conference call by pressing or
without first returning to the held call.
The Redial (or Last Number Dialed) feature automatically redials the last
extension or outside number (up to 24 digits) you dialed.
To redial the last number that you dialed
1. Press .
.
The Speaker feature allows you to place calls or access other features
without lifting the handset. However, in order to speak to the other party, you
must use the handset. With the Group Listen feature, the handset and
speaker are active at the same time.
Note: All of the 6400 Series telephones described in this manual can be
optioned for either a two-way
speakerphone or a one-way, listen-only
speaker . Check with your system manager to see which feature you
can use on your telephone.
To use the listen-only speaker to place a call without lifting the handset
or for any listening-only feature (such as monitoring a call on which
you have been put on hold or for group listening)
1. Press .
2. Place a call or access the selected feature.
3. Adjust speaker volume if necessary:
To raise the volume, press the right half of the Speaker Volume control
button labeled ; to lower the volume, press the left half of the
Speaker Volume control button labeled .
Hold
Redial
Speaker (Listen-Only) and Group Listen
Hold
Hold
Trnsfr
Conf
Redial
Spkr
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7
If you have a display, it shows the volume level: (There are eight
volume levels.)
To turn off the speaker and return to handset
1. Pick up the handset.
To end a call (while the handset is on-hook and only the speaker is
active)
1. Press .
To activate the speaker while using the handset so that both are active at
the same time (the Group Listen feature, if administered)
1. While you are using the handset, activate the speaker by pressing
.
Note: If you hang up the handset within 10 seconds after pressing ,
the call remains active on the speaker.
If you hang up the handset more than 10 seconds after pressing
, the speaker will also turn off, and the call is disconnected.
The two-way built-in speakerphone allows you to place and answer calls
without lifting your handset.
Note: Your telephone may be set for the two-way
speakerphone or for the
one-way, listen-only
speaker . Check with your system manager to see
which of these features you can use.
Note: Speakerphones may not operate satisfactorily in every environment
(such as in very noisy locations). In such an environment, the
one-way, listen only speaker should be used.
Note: Some locations may wish to use the speakerphone for the Group
Listen feature. With this feature you can hear the other person through
the handset and speakerphone, but in order to speak to the other
person, you must use the handset. Ask your system manager if the
Group Listen feature has been administered for your telephone.
To place or answer a call without lifting the handset, or to use the
speakerphone with any feature
1. Press .
2. Place or answer the call, or access the selected feature.
3. Adjust speakerphone volume if necessary:
To raise the volume, press the right half of the Volume control button
labeled ; to lower the volume, press the left half of the Volume
control button labeled .
Speakerphone
->>>>>> +
Spkr
Spkr
Spkr
Spkr
Spkr
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8
4. If you have a display, it shows:
(There are eight volume levels.)
To change from the speakerphone to the handset
1. Pick up the handset and talk.
To change from the handset to the speakerphone
1. Press .
2. Within 10 seconds, hang up the handset.
To use the Group Listen feature (if administered) in which the handset
and the speaker are active at the same time
1. While you are active on the handset, press .
Note: If you hang up the handset within 10 seconds after pressing ,
the call remains active on the speaker.
If you hang up the handset more than 10 seconds after pressing
, the speaker will also turn off, and the call is disconnected.
To end a call
1. Press again.
The Test feature allows you to test the lights and display on your telephone.
To test the lights and display on your telephone
1. While on-hook, press and hold down .
Lights go on in columns, and if there is a display on the telephone, all
the display segments fill in.
2. To end test, release .
Lights return to normal operation.
Note: If the lights or the display segments do not respond during the test,
see your system manager.
The Transfer feature allows you to transfer a call from your telephone to
another extension or outside number.
To send the present call to another extension
1. While on a call, press . [dial tone]
2. Dial the number to which the call is to be transferred. [ringing tone]
3. Remain on the line and announce the call.
(If the line is busy or if there is no answer, you can return to the held
call by pressing its call appearance button.)
Test
Transfer
->>>>>> +
Spkr
Spkr
Spkr
Spkr
Spkr
Trnsfr
Trnsfr
Trnsfr
230739i3bk.book Page 8 Monday, May 10, 1999 4:54 PM

9
4. Press again to complete the transfer.
5. Hang up.
Note: If your telephone is connected to a DEFINITY Release 6.3.2 or a later
release, your administrator may have chosen Transfer-on-Hang-up. In
this case, you can transfer a call by pressing , dialing the
number to which the call is to be transferred, and then hanging up.
To cancel an attempted transfer, press or press the original call
appearance. If your system has auto-hold activated, use to
cancel a transfer so that the potential transfer recipient is not left on
hold.
Getting Messages
Your Message light goes on when a caller has left a message for you.
Note: If your telephone has a display, you may also be able to use the
Message Retrieval display feature.
For directions on retrieving your messages, see your system manager.
Selecting a Personalized Ring
The Select Ring feature allows you to choose your own personalized ringing
pattern for your telephone from among eight different patterns.
To select a personalized ringing pattern
1. While on-hook, press .
Current ringing pattern plays and repeats every three seconds.
2. Continue to press (and then release) to cycle through all eight
ringing patterns.
3. If you want to save the ringing pattern currently being played, do not
press anymore. You will hear the selected ringing pattern two
more times, and then it will be automatically saved.
You will hear a confirmation tone (two rising tones), and your new
ringing pattern is set.
Note: If you go off-hook, receive a call, or lose power during selection, the
process is canceled and you must start again.
Message
Select Ring
Trnsfr
Trnsfr
Drop Drop
Conf
Conf
Conf
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10
Selected Voice Features
The Abbreviated Dialing (AD) feature allows you to store selected telephone
numbers for quick and easy dialing. Each number can be a complete or
partial telephone number, an extension number, or a trunk or feature access
code. Abbreviated Dialing offers four possible types of lists — Personal,
Group, System, and Enhanced, and you can have a total of three lists. (Of
these three lists, you can have only one System List and one Enhanced List.)
You program numbers on a Personal List; numbers on Group Lists are
programmable by the controller of the list; System Lists and Enhanced Lists
are programmable only by the system manager.
You can also program a number on an AD button that is
not stored on an AD
list. This Automatic Dialing number can be up to 16 digits and characters.
For all 6408+ telephones, and all 6408D+, 6416D+ and 6416D+M, and
6424D+ and 6424D+M telephones connected to DEFINITY switches 6.2
and prior releases, or when using the Program feature access code
To program/reprogram an AD button (administered as a feature button)
Note: The system manager must first program a call appearance/
feature button as an AD button before you can program a
number on it.
Note: There is a 10-second time limit between your entering the
Program mode and entering the first digit of an AD button, and
then a 10-second time limit between each digit. If you hear
intercept tone while you are programming the button, you have
exceeded the time limit and you must begin again.
1. Locate the Program button on your telephone. There are three
possibilities.
a. If you are using a telephone with a display, press the Menu button
and, if necessary, the Next or Prev button until Prog appears on the
display screen.
b. Ifyou telephone does not have a display or if Prog is not available on
your display, press administered as a feature button.
c. Ask your system manager for the AD Program feature access code.
2. Pick up the handset or press . [dial tone]
3. Press the Prog button (or dial the feature access code).
4. Press the AD button to be programmed.
5. Dial an outside number, extension, or feature access code you want to
store (as you would normally dial it).
6. Press . [confirmation tone]
7. Repeat Steps 4 through 6 (within 10 seconds) to program additional
buttons.
8. Hang up or press to end programming.
Abbreviated Dialing/Automatic Dialing (AD)
Program
Spkr
#
Spkr
230739i3bk.book Page 10 Monday, May 10, 1999 4:54 PM

11
For 6408D+, 6416D+ and 6416D+M, and 6424D+ and 6424D+M
telephones connected to a DEFINITY ECS Release 6.3 or later
To program an Abbreviated Dialing button on the softkey feature menu
screens or on a feature button
Note: If you make a mistake while programming an AD button on your
display, you CANNOT move back a space to erase it. Instead,
save whatever you have entered by pressing the “#” key and
then start over.
1. Locate the Program button. It will either be a button labeled
or you will see Prog on one of the feature menu screens.
2. To access the Program feature, press the Menu button, then the Next
or Prev button, if necessary, until you see Prog on the display. Then
press the softkey below Prog. If Prog is not on one of your feature
menu screens, press the button.
Your telephone will automatically go off-hook, and the light next to
will go on.
3. Select the feature button or the AD softkey you want to program. (To do
this, press the Menu button again, then press Next or Prev, if
necessary, until you see the AD softkey label, such as AD1, on the
display.)
You will see the message, Change number? Yes=1 No=2 on the
display.
4. If you want to enter a new number or change an existing number, press
the “1” key on the dial pad. If you do not want to change the number,
press the “2” key and skip to Step 6.
5. When you see the message Enter number: on the display, enter the
number you want that button to call. When you have finished entering
the number, press the “#” key. Go on to the next step.
Note: When you have changed the number called by a feature
button, you may want to change its label on the paper strip too.
6. When you see the message Change label? Yes=1 No=2, press the
“1” key on the dial pad to change a button label. If you do not want to
change the label, press the “2” key and skip to Step 8.
7. When you see the message Enter label on the display, use the dial
pad to enter the label you want, up to five characters. (Pressing a dial
pad key once enters the first letter on the key; if you want a different
letter or the number, press the key repeatedly until the character you
want appears on the display.) Press the “*” key to advance to the next
space. When you have finished entering the label, press the “#” key.
8.
When you see the message Press button to program, decide if you
want to program another button. If so, go back to Step 3. If not, go on to
the next step.
Note: When you program a label, it does not appear on the display
until you hang up.
9. To exit from Programming mode, press the Speaker button.
Program
Program
Spkr
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12
To place an AD call
1. Press the selected AD button, either a feature button or the softkey
below the AD feature on the feature menu screens.
To program or reprogram an outside number, extension, or feature
access code into an AD personal list
1. Locate the Program button on your telephone. There are three
possibilities.
a. If you are using a telephone with a display, press the Menu button
and, if necessary, the Next or Prev button until Prog appears on the
display screen.
b. If your telephone does not have a display or if Prog is not available
on your display, press administered as a feature button.
c. Ask your system manager for the AD Program feature access code.
2. Pick up the handset or press . [dial tone]
3. Press the Program button (or dial the feature access code).
4. Dial the Personal List number (1, 2, or 3).
5. Dial the list item (1, 2, 3...) .
6. Dial the number you want to store (up to 24 digits) as you would
normally dial it.
7. Press . [confirmation tone]
8. Repeat Steps 5 through 7 if you want to program additional items on
the same list; hang up and begin again at Step 2 if you want to program
items on another list.
9. Hang up or press to end programming.
Note: Record your personal list items on the Abbreviated Dialing list on the
cards in the tray under the telephone; group, system, and enhanced
list can be obtained from your system manager.
To place a call using an AD list button or code
1. Press the or or buttons (if administered)
or Dial the appropriate AD List code for List 1, or List 2, or List 3.
[dial tone]
Note: An (Enhanced List) may also be available; see your
system manager.
2. Dial the desired list item (1, 2, 3...).
The Call Forwarding feature temporarily forwards all your calls to another
extension or to an outside number, depending on your system.
To temporarily redirect all calls to an extension or outside number of
your choice
1. With a display: Press the Menu button and then press the softkey
below CFrwd (while on-hook or off-hook).
Call Forwarding All Calls
Program
Spkr
#
Spkr
Pers List
Grp List Sys List
Enhcd List
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Without a display: Press the button (if administered) (while
on-hook or off-hook)
or Dial the Call Forward access code
(while off-hook). [dial tone]
Note: If you have console permission, next, dial the extension number
whose calls are to be forwarded; receive dial tone.
2. Dial the extension or number where calls will be sent.
[confirmation tone]
3. Hang up.
To cancel Call Forwarding
1. With a display: Press the Menu button and then press the softkey
below CFrwd (while on-hook or off-hook).
2. Without a display: Press the button (while on-hook)
or Dial
the Call Forward cancel code (while off-hook). [confirmation tone].
The Call Park feature allows you to put a call on hold at your telephone, for
retrieval at any extension.
To park a call at your extension (for retrieval at any extension)
Note: To use the Call Park feature on a telephone with display (if Call Park is
one of your softkey features), press the Menu button and then the
softkey below CPark. Then hang up.
or, if a button has been assigned to your telephone, press
the button (if administered) and hang up.
Otherwise, follow these instructions to park a call at your extension.
1. Press . [dial tone]
2. Dial the Call Park access code. [confirmation tone]
3. Press again.
Call is parked at your extension.
4. Hang up.
To retrieve a parked call from another extension
1. Pick up the handset or press .
2. Dial the Call Park access code. [confirmation tone]
3. Dial the extension where the call is parked. [confirmation tone]
If returning to a call parked at your telephone, dial your own
extension.
Call Park
Call Fwd
Call Fwd
Call Park
Call Park
Trnsfr
Trnsfr
Spkr
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14
The Call Pickup feature lets you answer a call at your telephone for another
extension in your pickup group. If you can use the Directed Call Pickup
feature, you can pick up a call ringing at a specific extension without the
person’s being a member of your pickup group.
To answer a call placed to a member of your pickup group when your
telephone is idle
1. With a display: Press the Menu button and then press the softkey
below CPkUp.
Without a display: Press the button (if administered)
or
Dial the Call Pickup access code.
Called telephone stops ringing, and you are connected to the ringing
call.
To pick up a call directly for someone else in your office
Note: Again, the Directed Call Pickup feature is designed for covering calls
for someone while they are away from their desk. In this case, you do
not have to be a member of the same pickup group.
1. Press the button or Dial the Directed Call Pickup access
code.
2. Dial the extension of the ringing telephone.
Called telephone stops ringing, and you are connected to the ringing
call.
The Leave Word Calling (LWC) feature leaves a message for a person at
another extension to call you back. The called party will be able to dial
message service (for example, an attendant, AUDIX or other voice mail
system, a covering user, etc.) to retrieve a short, standard message which
gives your name and extension, the date and time you called, and the
number of times you called.
To leave a message
after dialing an extension (when your call is not
answered, you hear a coverage or busy tone, or you have been put on
hold)
1. With a display: Press the Menu button and then press the softkey
below LWC before hanging up.
Without a display: Press the button (if administered) before
hanging up. [confirmation tone]
Message light goes on at the called telephone (if so equipped).
Note: If reorder tone is heard, message is not stored; try again.
To leave a message without ringing an extension
1. With a display: Press the Menu button and then press the softkey
below LWC.
Call Pickup and Directed Call Pickup
Leave Word Calling
CallPickup
DirCall PkUp
LWC
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15
Without a display: Press the button or Dial the Leave Word
Calling access code (while off-hook). [dial tone]
2. Dial the extension. [confirmation tone]
Message light goes on at the called telephone (if so equipped).
3. Hang up.
To cancel a Leave Word Calling message
Note: You cannot cancel a message left for an AUDIX subscriber.
1. With a display: Press the Menu button and then press the softkey
below CnLWC (while on-hook or off-hook).
Without a display: Press the button (while on-hook or
off-hook)
or Dial the Leave Word Calling cancel code (while off-hook).
[dial tone]
2. Dial the extension. [confirmation tone]
Note: If reorder tone is heard, the message is not canceled; try again.
If your telephone has a display and the Self-Administration feature has been
activated, you will be able to add (or to remove) feature buttons on your own
telephone using the softkeys and the display control buttons.
To administer any of the available features
1. Press the Menu button and then the softkey below Admin.
Note: The telephone must be idle; that is, there must NOT be any
active or held calls.
2. If necessary, enter your security code at the telephone dial pad.
Note: If you enter an invalid security code,
the telephone beeps and
the display shows Incorrect Security Code and Cont. (for
Continue). Press the softkey below Cont. to proceed.
When you have entered the security code, press the softkey below
Done.
The display shows the first SELECT FEATURE screen which lists the
first set of four self-administrable features. To see the second set of four
features, press the Next button. To go back one menu screen, press the
Prev button.
3. Press the softkey below the feature you want to place on an available
feature button such as CPkUp (Call Pickup) or SAC (Send All Calls).
Note: If you choose the Automatic Dialing or Group Paging feature,
the display prompts you to add a number such as a telephone
number, extension, or trunk code that will be associated with
this particular button. When you have entered the correct
number, press the softkey below Done.
Note: If you wish to see the full name of any of the features on the
feature menu screens (called LongMode), press the softkey
below Expl?.
Self-Administration
LWC
Cancel LWC
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16
4. Press the button on which you wish to assign this feature.
If the feature is successfully administered on the feature button, the
display shows: “Button Programmed!” Go on to Step 5.
Note: If there is already a feature programmed on that button, you see the
following screen:
On this display screen, press either of the softkeys below Replace if
you want to replace the current feature on that button. Press the
softkey below Keep if you want to keep the feature on that button.
Press the softkey below Delete if you want to delete the feature from
the button and leave that button blank.
5. When you see the “BUTTON PROGRAMMED!” screen on the display,
do one of the following:
— If you want to administer another button on your telephone, press the
softkey below Cont (Continue) on the second line of the “BUTTON
PROGRAMMED” screen. The display returns to the feature list.
Repeat Steps 3 and 4 to administer other buttons.
— To end self-administration and return to Normal call-handling mode,
press the Exit button.
Note: Be sure to write the name of the self-administered feature(s) on the
telephone designation card next to the appropriate button.
The Send All Calls feature temporarily sends all your calls to another
extension in the same system.
Note: Before you can use this feature, your system manager must provide a
coverage path for your extension.
To send all calls (except priority calls) immediately to coverage
1. With a display: Press the Menu button and then press the softkey
below SAC (while on-hook).
Without a display: Press the button (while on-hook)
or Dial
the Send All Calls access code (while off-hook) [confirmation tone]
To cancel Send All Calls
1. With a display: Press the Menu button and then press the softkey
below SAC again (while on-hook).
Without a display: Press the button again (while on-hook)
or Dial the Send All Calls cancel code (while off-hook).
[confirmation tone]
Send All Calls
XXXXX FEATURE ON BUTTON
Replace Keep Delete
Send Calls
Send Calls
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