Lucent Technologies PARTNER Advanced Communications System Quick guide

PARTNER®
Advanced Communications System
Programming and Use
518-456-163
Comcode 108355249
Issue 1
December 1998

Copyright © 1998, Lucent Technologies Lucent Technologies 518-456-163
All Rights Reserved Comcode 108355249
Printed in U.S.A. Issue 1
December 1998
Notice
Every effort was made to ensure that the information in this book was complete and accurate at the time of
printing. However, information is subject to change.
Federal Communications Commission (FCC)
Interference Notice
This equipment has been tested and found to comply with the limits of a Class A or a Class B digital device,
pursuant to Part 15 of FCC rules. For additional information on FCC regulations, see “Federal
Communications Commission (FCC) Interference Information” on the next page.
Canadian Emissions Requirements
This digital apparatus does not exceed the Class A or the Class B limits for radio noise emissions from digital
apparatus set out in the Radio Interference Regulations of the Industry Canada (IC). For additional IC
information, see “IC Notification and Repair Information” in this section.
Le present appareil numerique n’emet pas de bruits radioelectriques depassant les limites applicables aux
appareils numeriques de la classe A ou de la classe B prescrites dans le Reglement sur le brouillage
radioelectrique edicte par le ministere des Industrie Canada. Vous trouverez des renseignements
complémitaires dans cette section: “IC Notification and Repair Information.”
Security
Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example,
persons other than your company’s employees, agents, subcontractors, or persons working on your
company’s behalf) can result in substantial additional charges for your telecommunications services. You are
responsible for the security of your system. There may be a risk of toll fraud associated with your
telecommunications system. You are responsible for programming andconfiguring your equipment to prevent
unauthorized use. Your system manager should read all documents provided with this product to fully
understand the features that can introduce the risk of toll fraud and the steps that can be taken to reduce that
risk. Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use
of common-carrier telecommunication services or facilities accessed through or connected to it. Lucent
Technologies will not be responsible for any charges that result from such unauthorized use. If you
suspect
you are being victimized
by toll fraud and you need technical support or assistance, call the Lucent
Technologies National Customer Care Center at 1-800-628-2888.
Trademarks
Magic on Hold, MERLIN, MLS-34D, MLS-18D, MLS-12D, MLS-12, MLS-6, PARTNER, PARTNER MAIL,
PARTNER MAIL VS, PassageWay, and SYSTIMAX are registered trademarks of Lucent Technologies.
Microsoft is a registered trademark and Windows is a trademark of Microsoft Corporation. The SoundStation
is a registered trademark of Polycom, Inc.
Warranty
Lucent Technologies provides a limited warranty for this product. Refer to “Lucent Technologies Limited
Warranty and Limitation of Liability” in Appendix B of this book.
Ordering Information
The order number for this book is 518-456-163. To order additional books, call 1-800-457-1235 or 765-361-
5353. For information about ordering other system reference materials, replacement parts, accessories, and
other compatible equipment, refer to “Product Ordering Information” in Appendix B.
Support Telephone Number
If you need assistance when programming or using your system, contact your local Authorized Dealer or call
Lucent Technologies Technical Service Center at 1-800-628-2888. In the continental U.S., Lucent
Technologies provides a toll-free customer hotline 24 hours a day. Consultation charges may apply.
Outside the continental U.S., contact your Lucent Technologies Representative or local Authorized Dealer.

Federal Communications
Commission (FCC)
Interference Information
References to FCC regulations are not applicable outside of the U.S.
Class A Compliance
This equipment, in the 5-Slot configuration and in the 2-Slot configuration with a 308EC
module or PARTNER MAIL VS, has been tested and found to comply with the limits for
a Class A digital device, pursuant to Part 15 of FCC rules.
These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manuals, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will have to correct the interference at his
or her own expense.
Class B Compliance
The Stand-alone PARTNER ACS processor module configuration and the 2-Slot
configuration using a 200, a 206, or a 400 module have been tested and found to
comply with the limits for a Class B digital device, pursuant to Part 15 of FCC rules.
These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a residential environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instruction manuals, may cause harmful interference to radio
communications.
FCC Notification and Repair Information
This equipment is registered with the FCC in accordance with Part 68 of its rules. In
compliance with those rules, you are advised of the following:
Means of Connection: Connection to the telephone network shall be through a
standard network interface jack USOC RJ11C. These USOCs must be ordered from
your local telephone company.
FCC compliant line cords are provided with Line and Line/Extension Modules for
connecting to the telephone company provided USOC RJ11C jacks. Use only FCC
compliant line cords and jacks for these connections.
This equipment may not be used with party lines or coin telephone lines.
Notification to the Telephone Companies: Before connecting this equipment, you or
your equipment supplier must notify your local telephone company’s business office of
the following:
■The telephone number(s) you will be using with this equipment.
■The appropriate registration number and ringer equivalence number (REN)
which can be found on the right hand side of the control unit.
■The facility interface code, which is O2LS2.
You must also notify your local telephone company if and when this equipment is
permanently disconnected from the line(s).

REN Information: The REN is used to determine the quantity of devices which may be
connected to the same telephone line. Excessive RENs on the telephone line may
result in the devices not ringing in response to incoming call. In most, but not all areas,
the sum of RENs should not exceed five (5.0). To be certain of the number of devices
that may be connected to a line, as determined by the total RENs, contact the local
telephone company.
Repair Instructions: If you experience trouble because your equipment is
malfunctioning, the FCC requires that you disconnect the equipment from the network
and not use it until the problem has been corrected. Repairs to this equipment can only
be made by the manufacturer, its authorized agents, or by others who may be
authorized by the FCC. In the event repairs are needed on this equipment, please
contact your local Authorized Dealer or the Lucent Technologies Technical Service
Center at 1-800-628-2888. For warranty information, see Appendix B.
Rights of the Local Telephone Company: If this equipment causes harm to the
telephone network, the local telephone company may discontinue your service
temporarily. If possible, they will notify you in advance. But if advance notice is not
practical, you will be notified as soon as possible. You will also be advised of your right
to file a complaint with the FCC.
Your local telephone company may make changes in its facilities, equipment,
operations, or procedures that affect the proper functioning of this equipment. If they do,
you will be notified in advance to give you an opportunity to maintain uninterrupted
telephone service.
Hearing Aid Compatibility: All system phones are compatible with inductively coupled
hearing aids as prescribed by the FCC.
Industry Canada (IC) Notification and Repair Information
The Industry Canada (IC) label identifies certified equipment. This certification means
that the equipment meets certain telecommunications network protective, operational,
and safety requirements. The IC does not guarantee the equipment will operate to the
user’s satisfaction.
Before installing this equipment, users should ensure that is permissible to connect it to
the facilities of the local telecommunications company. The equipment must also be
installed using an acceptable method of connection. In some cases, the company’s
inside wiring for single-line individual service may be extended by means of a certified
connector assembly (telephone extension cord). The customer should be aware that
compliance with the above conditions may not prevent degradation of service in some
situations.
Repairs to certified equipment should be made by an authorized Canadian
maintenance facility designated by the supplier. Any repairs or alterations made by the
user to this equipment, or any equipment malfunctions, may give the
telecommunications company cause to request the user to disconnect the equipment.
Users, for their own protection, should ensure that the electrical ground connections of
the power utility, telephone lines, and internal metallic water pipe system, if present, are
connected. This precaution may be particularly important in rural areas.
!CAUTION:
Users should not attempt to make such connections themselves, but should
contact the appropriate electrical inspection authority or electrician, as
appropriate.

To prevent overloading, the Load Number (LN) assigned to each terminal device
denotes the percentage of the total load to be connected to a telephone loop used by
the device. The termination on a loop may consist of any combination of devices
subject only to the requirement that the total of the Load Numbers of all the devices
does not exceed 100.
IC Certification No: See the label on the side of the control unit.
CSA Certification No: LR 60486
Load No: 7
Renseignements sur la notification du ministère des
Industrie Canada et la réparation
L’étiquette du Ministère des Industrie Canada identifie le matériel homologué. Cette
étiquette certifie que le matériel est conformé à certaines normes de protection,
d’exploitation et de sécurité des réseaux de télécommunications. Le Ministère n’assure
toutefois pas que le matériel fonctionnera à la satisfaction de l’utilisateur.
Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder
aux installations de l’entreprise locale de télécommunication. Le matériel doit
également être installé en suivant une méthode acceptée. Dans certains cas, les fils
intérieurs de l’enterprise utilisés pour un service individuel à ligne unique peuvent être
prolongés au moyen d’un dispositif homologué de raccordement (cordon prolongateur
téléphonique interne). L’abonné ne doit pas oublier qu’il est possible que la conformité
aux conditions énoncées ci-dessus n’empêchent pas la dégradation du service dans
certaines situations. Actuellement, les entreprises de télécommunication ne permettent
pas que l’on raccorde leur matériel à des jacks d’abonné, sauf dans les cas précis
prévus pas les tarifs particuliers de ces entreprises.
Les réparations du matériel homologué doivent être effectuées par un centre
d’entretien canadien autorisé désigné par le fournisseur. La compagnie de
télécommunications peut demander à l’utilisateur de débrancher un appareil à la suite
de réparations ou de modifications effectuées par l’utilisateur ou à cause d‘un mauvais
fonctionnement.
Pour sa propre protection, l’utilisateur doit s’assurer que tous les fils de mise à la terre
de la source d’énergie électrique, des lignes téléphoniques et des canalisations d’eau
métalliques, s’il y en a, sont raccordés ensemble. Cette précaution est particulièrement
importante dans les régions rurales.
!AVERTISSEMENT:
L’utilisateur ne doit pas tenter de faire ces raccordements lui-même; il doit avoir
recours à un service d’inspection des installations électriques, ou à un
é lectricien,
selon le cas.
L’indice de charge (IC) assigné à chaque dispositif terminal, indique, pour éviter toute
surcharge, le pourcentage de la charge totale qui peut être raccordée a un circuit
téléphonique bouclé utilisé par ce dispositif. La terminaison du circuit boucié peut être
constituée de n’importe quelle combinaison de dispositifs, pourvu que la somme des
indices de charge de l’ensemble des dispositifs ne dépasse pas 100.
No d’homolagation: Voir l’étiquette sur le côté de l’unité de contrôle.
No de certification CSA: LR 60486
Indice de charge: 7

Contents
i
About This Guide ix
■Purpose ix
1 Overview 1-1
■Features and Capabilities 1-1
■System Components 1-4
■Auxiliary Equipment 1-17
2 Programming 2-1
■Overview 2-1
■Hardware Considerations 2-2
■Initial System Setup 2-4
■Changing Settings after Installation 2-7
■Changing Settings to Support
PBX or Centrex Services 2-11
■System Programming Options 2-12
■Using System Programming 2-20
■Upgrading the PARTNER ACS 2-25
■Telephone Programming Options 2-25
■Using Telephone Programming 2-30
3 Learning About Telephones 3-1
■System Telephones 3-1
■Standard Telephones 3-8
■Combination Extensions 3-12
■Using Telephones 3-13

Contents
ii
4 Using Auxiliary Equipment 4-1
■Overview 4-1
■Answering Machines 4-4
■Auto Attendant 4-8
■Call Reporting Devices (SMDR) 4-9
■Contact Closure Devices 4-13
■Credit Card Scanners 4-15
■Fax Machines 4-16
■Modems 4-23
■Night Service with Auxiliary Equipment 4-26
■Voice Messaging Systems 4-28
5 Feature Reference 5-1
■Overview 5-1
■AA (Automated Attendant) Extensions (#607) 5-4
■Abbreviated Ringing (#305) 5-6
■Account Code Entry (F12) 5-7
■Allowed List Assignments (#408) 5-10
■Allowed Phone Number Lists (#407) 5-11
■Answering Calls 5-14
■Auto Dialing 5-17
■Automatic Daylight/Standard Times
(#126)—Release 3.0 or Later 5-20
■Automatic Extension Privacy (#304) 5-21
■Automatic Line Selection 5-23
■Automatic System Answer Button
(#111)—Release 2.0 or Later 5-25
■Automatic System Answer Delay
(#110)—Release 2.0 or Later 5-28
■Automatic System Answer Lines
(#204)—Release 2.0 or Later 5-30
■Automatic System Answer Mode
(#121)—Release 2.0 or Later 5-32
■Automatic System Answer Record/Playback
(I891)—Release 2.0 or Later 5-34
■Automatic VMS Cover (#310) 5-37
■Background Music (F19) 5-39

Contents
iii
■Backup Programming—Automatic (#123) 5-41
■Backup Programming—Manual (#124) 5-44
■Call Coverage
(F20,XX,XX)—Release 2.0 or Later 5-46
■Call Coverage Rings (#116)
—Release 2.0 only 5-50
■Call Coverage Rings (#320)
—Release 3.0 or Later 5-51
■Call Forwarding/Call Follow-Me (F11,XX,XX) 5-52
■Call Park 5-55
■Call Pickup (I6XX) 5-57
■Call Screening (F25)—Release 3.0 or Later 5-59
■Call Waiting (#316) 5-61
■Caller ID 5-63
■Caller ID Inspect (F17) 5-66
■Caller ID Log Answered Calls
(#317)—Release 2.0 or Later 5-68
■Caller ID Call Log Line Association
(#318)—Release 2.0 or Later 5-70
■Caller ID Call Logging and Dialing
(F23)—Release 2.0 or Later 5-72
■Caller ID Log All Calls
(#319)—Release 2.0 or Later 5-79
■Caller ID Name Display (F16) 5-81
■Caller ID Type (#122) 5-83
■Calling Group Extensions (#502) 5-85
■Conference Calls 5-87
■Conference Drop (F06) 5-89
■Contact Closure (F41 and F42) 5-90
■Contact Closure Group (#612) 5-92
■Contact Closure Operation Type (#613) 5-94
■Copy Settings (#399) 5-96
■Dial Mode (#201) 5-98
■Direct Extension Dial Button
(#113)—Release 2.0 or Later 5-99
■Direct Extension Dial Delay
(#112)—Release 2.0 or Later 5-102
■Direct Extension Dial Lines
(#205)—Release 2.0 or Later 5-104
■Direct Extension Dial Record/Playback
(I892)—Release 2.0 or Later 5-106

Contents
iv
■Direct Line Pickup—Active Line (I68LL) 5-109
■Direct Line Pickup—Idle Line (I8LL) 5-111
■Disallowed List Assignments (#405) 5-113
■Disallowed Phone Number Lists (#404) 5-114
■Display 5-117
■Display Language (#303) 5-119
■Distinctive Ring (#308) 5-120
■Do Not Disturb (F01) 5-121
■Doorphone Alert Extensions (#606) 5-123
■Doorphone Extension (#604 and #605) 5-124
■Emergency Phone Number List (#406) 5-126
■Exclusive Hold (F02) 5-128
■Extension Name Display 5-130
■External Hotline (#311) 5-132
■Fax CNG Detection
(#505, Group 8)—Release 3.0 or Later 5-135
■Fax Machine Extensions (#601) 5-137
■Forced Account Code Entry (#307) 5-138
■Forced Account Code List (#409) 5-140
■Group Call Distribution (#206) 5-143
■Group Calling—Ring/Page (I7G/I*7G) 5-145
■Group Hunting—Ring/Voice Signal (I77G/I*77G) 5-149
■Group Pickup (I66G) 5-153
■Hold 5-155
■Hold Disconnect Time (#203) 5-157
■Hotline (#603) 5-159
■Hunt Group Extensions (#505) 5-161
■Intercom Dial Tone (#309) 5-164
■Joining Calls 5-165
■Last Number Redial (F05) 5-167
■Line Access Mode
(#313)—Release 2.0 or Later 5-169
■Line Access Restriction (#302) 5-171
■Line Assignment (#301) 5-173
■Line Coverage Extension (#208) 5-177
■Line Ringing 5-179
■Loudspeaker Paging (I70) 5-181
■Making Calls 5-183
■Manual Signaling (F13XX or F13*XX) 5-188
■Message Light Off (F10XX) 5-190

Contents
v
■Message Light On (F09XX) 5-192
■Music-on-Hold (#602) 5-194
■Music-on-Hold Volume (#614) 5-196
■Night Service Button (#503) 5-197
■Night Service Group Extensions (#504) 5-200
■Number of Lines (#104) 5-202
■Outgoing Call Restriction (#401) 5-204
■Outgoing Call Restriction Button (#114) 5-206
■Outside Conference Denial (#109) 5-209
■Personal Speed Dial Numbers 5-210
■Pickup Group Extensions (#501) 5-213
■Pool Access Restriction
(#315)— Release 2.0 or Later 5-215
■Pool Extension Assignment
(#314)—Release 2.0 or Later 5-217
■Pool Line Assignment
(#207)—Release 2.0 or Later 5-220
■Privacy (F07) 5-222
■Recall (F03) 5-224
■Recall Timer Duration (#107) 5-226
■Record-a-Call (F24)—Release 3.0 or Later 5-228
■Remote Administration Password (#730)
—Release 3.0 or Later 5-230
■Restore Programming (#125) 5-232
■Ring on Transfer (#119) 5-235
■Rotary Dialing Timeout (#108) 5-236
■Save Number Redial (F04) 5-237
■Send All Calls 5-239
■Simultaneous Paging (I*70) 5-241
■SMDR Output Format (#610) 5-243
■SMDR Record Type (#608) 5-245
■SMDR Talk Time (#611)—Release 2.0 or Later 5-247
■SMDR Top of Page (#609) 5-249
■Special Dialing Functions 5-250
■Star Code Dial Delay (#410) 5-252
■Station Lock (F21) 5-255
■Station Unlock (F22) 5-258
■System Date (#101) 5-259
■System Day (#102) Release 2.0 and Earlier 5-260
■System Password (#403) 5-261

Contents
vi
■System Release Status (F59) 5-262
■System Reset—Programming Saved (#728) 5-263
■System Speed Dial Numbers 5-265
■System Time (#103) 5-268
■Toll Call Prefix (#402) 5-269
■Touch-Tone Enable (F08) 5-270
■Transfer Return Extension (#306) 5-271
■Transfer Return Rings (#105) 5-273
■Transferring Calls 5-275
■Unique Line Ringing (#209)—Release 3.0 or Later 5-279
■VMS Cover (F15) 5-280
■VMS Cover Rings (#117)—
Release 2.0 or Earlier 5-282
■VMS Cover Rings (#321)—
Release 3.0 or Later 5-283
■VMS Hunt Delay (#506) 5-284
■VMS Hunt Schedule (#507) 5-286
■Voice Interrupt On Busy (#312) 5-288
■Voice Interrupt On Busy Talk-Back (F18) 5-290
■Voice Mailbox Transfer (F14) 5-292
■Wake Up Service Button (#115) 5-294
6 Troubleshooting 6-1
■Customer Self Service Center
on the Internet 6-1
■When You Need Help 6-1
■Power Failure Operation 6-2
■Battery Replacement 6-2
■Clearing a Backup-Failure Alarm 6-3
■Problems with System Phones 6-4
■Problems with Standard Phones 6-8
■Other Problems with Phones 6-10
■Problems with Combination Extensions 6-15
■Problems with Standard Devices 6-16
■Problems with Automatic Backup 6-17
■Problems with Manual Backup 6-20
■Problems with System Restore 6-22

Contents
vii
■System Problems 6-24
■Other Problems with System 6-28
A Specifications A-1
B Maintenance, Repair,
and Ordering Information B-1
■Maintenance B-1
■Repair Information B-1
■In-Warranty Repairs B-1
■Post-Warranty Repairs B-2
■Lucent Technologies Limited Warranty
and Limitation of Liability B-2
■Product Ordering Information B-4
C Speed Dial Form C-1
■Speed Dial Form C-1
D Programming Mixed Telephone Types D-1
■Overview D-1
Glossary GL-1

Contents
viii

ix
About This Guide
Purpose
This guide is intended for the System Manager. It explains what Releases 1.0, 1.1,
2.0 and 3.0 of the PARTNER® Advanced Communications System (ACS) can do,
provides instructions for programming and using the system, and tells how to get
the most out of the system’s many features and capabilities. The descriptions
apply to all releases unless specifically identified as features available with
Release 1.1, Release 2.0 and Release 3.0, or with Release 3.0 only.
Terminology
Throughout this guide, the PARTNER Advanced Communications System is
referred to simply as the system and Lucent Technologies telephones specifically
designed to work with the system are called system phones. You can also use
industry-standard telephones with the system, which are referred to as standard
phones in this guide. Finally, the PARTNER MAIL VS® or PARTNER MAIL® Voice
Messaging System, which you may have connected to the system, is referred to
as the voice messaging system.
How to Use This Guide
For information about the following topics, refer to the appropriate chapter:
■ Getting Acquainted. Chapter 1 provides an overview of system features
and hardware components.
■ Programming the System. You can change your system’s settings easily
to accommodate new or expanding needs. Chapter 2 provides general
programming information, while Chapter 5 provides detailed instructions
for programming specific system features.
■ Training Co-Workers. Chapter 3 explains how system and standard
phones work with the system. To help train co-workers on telephone
basics, you can share this information with them.

About This Guide
x
■ Using Auxiliary Equipment. The system supports a wide variety of
auxiliary equipment, including fax machines, modems, voice messaging
systems, and call reporting devices. Chapter 4 provides advice on setting
up these devices to work effectively with the system.
■ Daily Operation. Depending on how your system is set up, you may need
to oversee some of the system’s daily operations. For example, you may
need to turn on Night Service at the end of each day before leaving the
office. Reference information about all features, including descriptions and
instructions for using each feature, is provided in Chapter 5.
■ Solving Problems. Chapter 6 provides information about solving
problems if your system or telephones malfunction.
Once you are experienced with the system, use the Table of Contents or Index to
locate the information you need.
Throughout this guide, feature names are printed in bold—for example, System
Date (#101). Chapter 5, ‘‘Feature Reference’’ provides comprehensive
information about each feature, with the features arranged in alphabetical order.
For example, if you see a reference to System Date (#101), you can look it up in
Chapter 5 for details.
Product Safety Statements
Product safety statements are identified in this guide by a: .
!CAUTION:
Indicates the presence of a hazard that will or can cause minor personal
injury or property damage if the hazard is not avoided.
!WARNING:
Indicates the presence of a hazard that can cause severe or fatal personal
injury if the hazard is not avoided.
How to Comment on This Guide
A feedback form is located at the end of this guide, after the appendixes. If the
form is missing, send your comments and recommendations for changes to
Publications Manager, Lucent Technologies, 211 Mount Airy Road (Room
2W-226), Basking Ridge, NJ 07920 (FAX [phone]).
!

1-1
Overview
Features and Capabilities
The following list provides an overview of the system’s features. The features
apply to all releases of PARTNER® ACS unless specified otherwise.
■Full line of system phones, some with displays showing date, time, and
programming and feedback messages. All system phones provide access
to multiple outside lines and system features.
■Programmable buttons on system phones, providing one-touch access to
system features simply by pressing the button.
■Intuitive operation of basic call handling capabilities including transfer,
conference, and hold.
■Intercom (inside) calling to other system extensions using an Intercom
button and the two-digit number assigned to the extension. Users can
either ring or voice signal an idle system phone; use Voice Interrupt On
Busy to signal another user who is active on a call; or manually signal to
audibly alert another predetermined extension.
■Grouping of extensions for flexibility in directing and answering calls.
■Integrated voice messaging support with the PARTNER MAIL VS system
or PARTNER MAIL system, so callers can reach a desired extension or
group without operator assistance and leave messages at unanswered or
busy extensions.
■PARTNER Voice Messaging PC Card provides a voice messaging service
as well as effective solutions for after-hours call answering and back-up for
the receptionist. (Available with Release 1.1 or later.)
■Caller ID support on system display phones (if Caller ID service is available
from your local telephone company and you subscribe to it).
■Power failure operation with standard phones, allowing you to make and
receive calls during a power failure while retaining programmed equipment
settings for up to four days. (An optional Uninterruptible Power Supply, or
UPS, is also available to allow full equipment operation during a power
failure.)

Overview
1-2
■Centrex or PBX operation support—including one-touch dialing of feature
access codes on system phones.
■Flexible dialing restrictions and permissions so you can control telephone
activity and phone bills.
■Special hospitality features that let Bed-and-Breakfast proprietors, for
example, regulate phone use in guest rooms and schedule wake-up calls
for guests.
■Easy-to-use programming procedures, making it simple for you to manage
your system and telephones. System display phones provide messages
and prompts during programming.
■Two system-programming extensions, allowing you to program the system
from one extension without interrupting call activity at the other
programming extension—usually the receptionist’s extension.
■Modular connections to the control unit, making it easy to reconfigure your
system or to add lines and/or extensions as your business grows.
■Direct connections for industry-standard devices—including most standard
phones, fax machines, answering machines, modems, and credit card
scanners.
■Optional equipment support, including doorphones, Contact Closure
Adjunct (for example, to release a door lock), loudspeaker paging systems,
Music-on-Hold1, call reporting (often referred to as Station Message Detail
Recording (SMDR) devices, auto attendants, extra alerts, and PC Cards for
Backup/Restore or for software upgrades.
NOTE:
ACS Release 3.0 includes a PARTNER Remote Access PC Card, which
allows the user to administer the system remotely2and perform backup and
restore functions. The PARTNER Remote Access PC Card is a PCMCIA
card that can also be used to upgrade previous versions of PARTNER ACS
to Release 3.0.
!WARNING:
Remove all other PC Cards from the processor before initiating an upgrade.
1. The performance of music over telephone lines is a public performance under United
States Copyright law. Accordingly, in order for the performance of that music to be lawful, it
must be licensed annually to the user by the copyright ownersor their representatives. One
way to obtain permission is to contact ASCAP, BMI, and/or similar performing rights
organizations, to obtain a license. Or, you can purchase a Magic on Hold® system, which
includes the required license for the first year. This license must be renewed annually by
the copyright owners or their representatives.
2. Additional PARTNER Remote PC-Software required.

Features and Capabilities
1-3
Features Available with Release 2.0 or Later
■Automatic System Answer feature to help answer and route calls.
■Direct Extension Dial feature to allow callers to dial an extension or help
group directly without the aid of the receptionist.
■Line Pooling to create up to four groups, or pools, of multiple outside lines.
When users access a pool to make a call, the system selects an available
line from the pool.
■Call Coverage for users who are unable to answer their calls, but want their
calls answered by another individual.
■Caller ID Logging and Dialing feature for users to view the names and
numbers of logged calls from system phones. Users can press the Dial
option to automatically dial the caller’s number.
■SMDR Talk Time to allow you to track on an SMDR call report the length of
time that users talk on incoming outside calls.
Features Available with Release 3.0 or Later
■Call screening to listen to a caller leaving a message in the user’s mailbox.
■Fax calling tone detection to automatically route incoming fax calls to a fax
machine.
■Record-a-Call to record an active conversation in the user’s mailbox. PMVS
5.0 or later is required.
■Unique line ringing for a user to differentiate which line is ringing.
■Enhanced Programmable Features
— Call Coverage Rings
—VMSCoverRings
— VMS Hunt Delay
— VMS Hunt Schedule
■Automatic Daylight/Savings Time
■911 Calls do not require account code entry
NOTE:
ACS Release 3.0 includes a PARTNER Remote Access PC Card, which
allows the user to administer the system remotely1and perform backup and
restore functions. The PARTNER Remote Access PC Card is a PCMCIA
card that can also be used to upgrade previous versions of PARTNER ACS
to Release 3.0.
!WARNING:
Remove all other PC Cards from the processor before initiating an upgrade.
1. Additional PARTNER Remote PC-Software required.

Overview
1-4
System Components
Modular hardware design makes the system easy to install and expand. The basic
system consists of a PARTNER ACS processor module, which supports three
lines and eight extensions. Using these lines and extensions, you can add various
optional devices and telephones to configure your system to meet your needs. To
expand the system to include more lines and extensions, simply attach additional
modules and a carrier to contain them. The term control unit is used to refer to the
stand-alone PARTNER ACS processor module (or to the carrier and the modules
it contains), since this is the heart of the system. Figure 1-1 shows an example of
system components.
!WARNING:
There are no customer-serviceable components inside the system modules
or carrier. There are hazardous voltages within that can cause severe or fatal
personal injury. DO NOT OPEN THE MODULES.

System Components
1-5
Figure 1-1. Sample System Components
PARTNER
3000
PARTNER ACS
Processor Module
TransTalk™
Wireless
Phones
PARTNER-34D®Phone
(with optional PARTNER-CA48
Intercom Autodialer)
PARTNER-18D®
Phone
SMDR Jack
Contact Closure Jack
5-Slot
Carrier
400
Module
206
Module
308EC
Module
CONTROL UNIT
SYSTEM PHONES Optional Modules
PARTNER-18®
Phone
Optional Devices
(for extension jacks)
Serial Printer
Magic on Hold deck
PC Cards
• Backup/Restore
• ASA/DXD (R1.0 or later)
• Software upgrade (R2.0 or later)
• PARTNERVoice Messaging
Call Accounting
Terminal (Basic or Plus)
Answering
Machine
Fax Machine
Standard
Phone
Doorphone
PUSH
Alert
Optional Devices
(for the control unit)
Optional Carriers
PARTNER MAIL
Voice Messaging
System
Paging System
PAGE Jack
PARTNER
PARTNER
MAIL VS
Voice Messaging
System
TELEPHONE
LINETELEPHONE
LINE
SECONDARYEXT.
CU-RAUPULSE
ACTIVE
POWER
R-RAU DTMF
PRIMARYEXT.
POWER
Remote
Administration
Unit
PARTNER-6®
Phone
ABC
2
DEF
3
1
JKL
5
MNO
6
TUV
8
WXYZ
9
0
GHI
4
PQRS
7
*
#
Feature
Conf
Transfr
Mic
HFAI
Hold
Spkr
IntercomIntercom
Ext.
Message
ABC
2
DEF
3
1
JKL
5
MNO
6
TUV
8
WXYZ
9
0
GHI
4
PQRS
7
*
#
Conf
Transfr
Mic
HFAI
Hold
Spkr
Feature
Message
IntercomIntercom
Ext.
ABC
2
DEF
3
1
JKL
5
MNO
6
TUV
8
WXYZ
9
0
GHI
4
PQRS
7
*
#
Message
IntercomIntercom
Ext.
Conf
Transfr
Mic
HFAI
Hold
Spkr
Feature
ABC
2
DEF
3
1
JKL
5
MNO
6
TUV
8
WXYZ
9
0
GHI
4
PQRS
7
*
#
Conf
Transfr
Mic
HFAI
Hold
Spkr
Feature
Message
IntercomIntercom
Ext.
Contact Closure
Adjunct
PARTNER3000
Contact Closure Adjunct
POWER PLAY RECORD
PUSH
Extension Jacks (8)
Grounding Screw
PC Card Slots (2)
Power LED
Outside Line Jacks (3)
MUSIC-ON-HOLD Jack
(for RCA phono plug)
Battery Compartment
L
I
N
E
S
PFT
E
X
T
E
N
S
I
O
N
S
PFT
PARTNER
MODULE
206
L
I
N
E
S
PFT
PARTNER
MODULE
400
R1.0
L
I
N
E
S
PFT
2-Slot
Carrier
PassageWay
Adapter
SPARE HANDSET REFRESH
On/Off
Feat/P
Conf
GHI
PQRS
OPER
Trans
Hold
Redial
12
4
JKL
ABC
3
DEF
5
MNO
6
TUV
8
0
WXYZ
9
7
Mute
PARTNER
3000