Lucent Technologies Index User manual

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Page 2 - Contents
INDeX Standard Telephone User's Guide 38GDE00001SAD - Issue 8 January 2000
Introduction.................................................................3
Telephone Features....................................................4
Making Calls ...............................................................6
Speed Dials, PIN's & Account Codes.........................8
Busy or Unanswered ................................................10
Answering Calls........................................................12
Transfer, Park & Hold Calls......................................13
Diverting Calls...........................................................15
Other Features..........................................................17
Voice Manager..........................................................19
Good Phone Usage ..................................................21
Glossary....................................................................22
Index .........................................................................23
Contents

Introduction – Page 3
38GDE00001SAD - Issue 8 January 2000 INDeX Standard Telephone User's Guide
Introduction
Using this Guide This guide covers the use of standard telephones on the INDeX telephone
system operating under Software Release level 9.0. Your System Manager
will be able to tell which software release your INDeX is using. The term
'standard telephones' means normal domestic telephones (and similar devices
such as fax and answer machines). For full details of the types of phone you
can use and in which phone sockets see "Telephone Features" on page 4.
What Features Can I Use?
This guide details all the features that the system supports for standard
phones. However, your phone may not be able to use all the features. Which it
can use depends on the phone's type and other settings.
Your phone may also have additional features provided by its manufacturer
(e.g. redial, stored numbers keys). This guide cannot cover those features,
instead you must refer to the phone manufacturer's information.
–Network Features:
Your phone system may be part of a network linking several sites. Where
possible, it treats network calls as internal calls and offers the same
features. However, this depends on the type of network link and type of
system at the other end of the link. Some links may be to non-INDeX
telephone systems.
Further Help
"Why don't you do
something to help me?"
Stan Laurel 1947.
In all instances, first seek help from your System Manager. They will seek
further assistance from your system's Maintainer if necessary.
System Manager:
on Extension: ...................................
This guide is also available in several computer formats (e.g. Windows Help,
Adobe Acrobat). Contact your System Manager to obtain copies or download
them from the Lucent Technologies internet site(http://www.sdxplc.com).
FT Mode Operation Versions of INDeX software before Software Level 8.0 (the version covered by
this guide) supported two modes of operation, i.e. the sequences of key
presses required for different features.
Level 8.0+ INDeX software supports only one mode of operation (equivalent
to the DT mode in previous INDeX software).

Page 4 - Telephone Features
INDeX Standard Telephone User's Guide 38GDE00001SAD - Issue 8 January 2000
Telephone Features
Which Telephone Can You Use?
The standard phone must meet the requirements listed below. You must also
only use it in the phone socket indicated by your System Manager. Standard
phones will not work in INDeX feature phone sockets and vice versa.
MF or LD Dialling
MF - Alias:
- DTMF
- Tone dialling
LD - Alias:
- Loop disconnect
Phones use either LD or MF dialling. Each time you dial a number, MF
dialling sends a pair of tones whilst LD dialling sends a series of clicks.
To enable you to use INDeX features, your Standard Telephone must be set
to MF. Standard Telephone set to MF have and #keys, plus a RECALL
key (sometimes just marked R). These keys allow you to use more of the
system's features. MF dialling also provides quicker dialling and call setup
both on the system and on the public phone network.
Many modern phones can switch to either mode. Refer to the phone
manufacturer's instruction for details of how to switch the phone between LD
and MF.
Time Break Recall
During a call, phones use a recall signal to indicate to the exchange that they
are about to send more digits. MF phones use either Time Break Recall (TBR)
or Earth Recall (ER). For an MF phone's RECALL key to workon the INDeX
system, it must use TBR. Refer to the phone manufacturer's instructions to
see how to set it to TBR.
Sharing Sockets
REN - Alias:
- Ringer equivalence
number
All standard telephone devices have a REN value. This value is a measure of
how much current they need to ring and operate properly when a call arrives.
INDeX standard telephone sockets provide a REN of 2. Thus you can share
the socket between several standard telephone devices (e.g. a phone and an
answer machine) so long as their total REN does not exceed 2

Telephone Features – Page 5
38GDE00001SAD - Issue 8 January 2000 INDeX Standard Telephone User's Guide
Telephone Tones & Ringing
The phone uses various tones and ringing to indicate calls and other events.
Incoming Calls:
–Repeated Double Ring: External call.
–Repeated Single Ring: Internal call.
During Calls:
–Repeated Single Pip: Another extension is about to intrude or has
intruded on your call.
Outgoing Calls:
–Continuous Tone: Number called unobtainable or set to no calls.
Phone locked, no external calls (or phone is barred).
–Repeated Tone: Busy number (see page 10).
–Dial Tone: Dial number.
–Repeated Single Pip: Phone on divert or no calls (see page 15).
Night Service The system takes different areas into and out of night service automatically. It
does this following timetables setup by the System Manager. The effects of
night service vary, but typically they are as follows:
–Lines: The system directs calls to a night desk number or answer phone
extension.
–Phones: The type of calls you can make becomes more restricted, e.g. no
international or long distance calls.
Dialling Timeout After you start dialling, if you do not dial another digit for several seconds the
system assumes that you have finished dialling. The system then ignores any
further digits that you dial. By default the timeout is 5 seconds though this can
be altered.
Since it is your phone that generates the audible dialling tones, the system's
dialling timeout does not affect calls connected through the system to services
that need to hear additional MF tones (e.g. voice mail systems, BT star
services, etc).

Page 6 - Making Calls
INDeX Standard Telephone User's Guide 38GDE00001SAD - Issue 8 January 2000
Making Calls
Notes on Making Calls
Your phone allows very simple and quick dialling to make calls. To simplify
dialling further, the system can store several hundred speed dials for use by
any extension. It can also store personal speed dials for your own frequently
needed numbers.
–Call Barring
On external calls, the system may bar you from dialling particular
numbers or types of numbers (e.g. national, international). Typically, call
barring increases when the system puts the phone's area into night
service. Call barring can also change according to time, date and day of
the week. As the call barring settings vary for each site, this guide cannot
fully detailed their effect.
Making External Calls
"E.T. phone home"
Steven Spielberg 1982.
Redial - Alias:
- Last number redial
- Saved number redial.
The method below uses normal dialling to make external calls. The system
may apply call barring to some or all external numbers. You can also lock your
phone by wrong passcode entry (see page 17).
To dial an external call:
1. Lift the handset and dial 9(Your System Manager will inform you if you
need to dial a different number).
2. If you hear a repeated single pip, the system requires a PIN code or
account code before allowing an external call (see page 8).
3. Dial the telephone number.
4. During the call you can do hold or transfer it (see page 13).
5. To end the call replace the handset.
To redial last external number used:
1. Lift the handset and dial # to repeat the last external number used
(including speed dials).

Making Calls – Page 7
38GDE00001SAD - Issue 8 January 2000 INDeX Standard Telephone User's Guide
Making Internal Calls
"Hello, Neil and Buzz. I'm
talking to you by telephone
from the Oval Room at the
White House, and this
certainly has to be the most
historic telephone call ever
made."
Richard Nixon 1969.
To dial an internal call:
1. Lift the handset and dial the extension or group number.
2. If you hear continuous tone, to leave your number as a message, dial 1
(see page 10 for full details).
3. If you hear just ringing, either leave a message as above or to set a
callback, dial 2(see page 11 for full details).
4. If you hear busy tone, either leave a message or set a callback as above.
Otherwise, to camp on and wait, dial 3 (see page 11 for full details).
5. To end the call, replace the handset.
Making a Page Call
Page Call - Alias:
- Broadcast
- Zone paging.
You can page any free INDeX 20 series phone or turret or group of such
phones. They hear the call without doing anything though you cannot hear
them. If wanted, they can turn the page into a normal call. If the extension
you page is diverting calls, the page also diverts (except group pages).
To page an extension or group:
1. Lift the handset and dial 7.
2. Dial the extension or group number.
3. If you hear busy or continuous tone, you can use the same options as for
a normal internal call (see page 10).
4. Speak and then replace the handset.
Hotline Operation Hotline operation allows the phone to automatically dial a number when left
off-hook for a set period. Your System Manager or maintainer controls the
settings for this feature.

Page 8 - Speed Dials, PIN's & Account Codes
INDeX Standard Telephone User's Guide 38GDE00001SAD - Issue 8 January 2000
Speed Dials, PIN's & Account Codes
Using Speed Dials
Speed Dials - Alias:
- Abbreviated dialling The system can store telephone numbers as speed dials. You can then ring those numbers by dialling the number of the speed dial store.
–System speed dials: All extensions can use these, though call barring
may still apply. Ask your System Manager for a list.
–Personal speed dials: You can store up to 10 speed dials for your own
use (see below).
To use a speed dial:
1. Lift the handset and dial #.
2. Dial the speed dial store number (00 to 09 for personal speed dials, 100
to 899 and 9000 to 9999 for system speed dials).
3. If the phone gives a repeated single-pip, it requires a PIN or account code
before allowing the call.
4. Continue as for a normal external call (see page 6).
Storing Personal Speed Dials
If external, prefix 9to the stored number, this is the normal number to seize an
external line. Your System Manager will inform you if you have to add a
different prefix number.
To store a personal speed dial number:
1. Lift the handset and immediately dial 0.
2. Broken dial tone: Dial the speed dial store to use (00 to 09).
3. Loud pip: Dial the phone's passcode (see page 17).
You will then hear either:-
Continuous tone: Passcode wrong, replace handset. Or
Three soft-tones: Number already set, dial to cancel. Or
Single soft tone: No number set, dial a number and #. Then replace the
handset to finish.

Speed Dials, PIN's & Account Codes – Page 9
38GDE00001SAD - Issue 8 January 2000 INDeX Standard Telephone User's Guide
Forced Account Code Entry
A repeating single-pip when making an external call may indicate that you
must dial an account code before continuing (check with your System
Manager). If so, the system checks the code you dial against its list of codes
before allowing the call. The system can store up to 200 12-digit codes. Ask
your System Manager for a list of valid codes.
To enter a forced account code:
1. Dial an account code
2. If you make a mistake, dial and try again.
3. Then dial the external number required.
Forced PIN Code Entry
A repeating single-pip when making an external call may indicate that you
must dial a PIN code before continuing (check with you System Manager). If
so, the system checks the code you dial against its list of codes before
allowing the call. The PIN code you use also sets your call barring and phone
status for that call. The system stores up to 200 PIN codes of up to 6 digits.
Ask your System Manager for a list of valid PIN codes.
To enter a PIN code:
1. Dial your PIN code
2. If you make a mistake, dial and try again. You will hear either:-
-Continuous tone: Code not recognised, end the call.
or
-Silence: Code accepted, continue the call as normal.
Roaming PINS
Roaming PINs – Alias:
- Mobile access. You can use a PIN code and its associated phone & call barring settings to override the restriction on another normal phone. Note that when you do this,
the system automatically forces the call to be external.
To use a roaming PIN:
1. Lift the handset and dial 6.
2. Repeated single pip: Dial your PIN code. If you make a mistake, dial
and dial the number again. You will hear either:-
-Continuous tone: Code not recognised, end the call.
or
-Silence: Code accepted, continue the call as normal.

Page 10 - Busy or Unanswered
INDeX Standard Telephone User's Guide 38GDE00001SAD - Issue 8 January 2000
Busy or Unanswered
If Busy or Unanswered
Your phone provides several methods for contacting an extension that is
busy, not answering or set to no calls. These option work for normal, page
and diverted calls.
–Leave a Message:
Lights the lamp of the extension called. That extension also stores (and
displays if a display phone) your number as a message to reply.
–Callback:
Rings your phone when that extension called becomes free or is next
used.
–Camp On:
Flashes the lamp on the extension called to notify them that you are
waiting. It also stops other calls interrupting you.
Leaving a Message The system can store you extension number as a message for another
extension to call you. If that extension has a message lamp, the system also
lights the lamp (supported on all INDeX phones plus some standard
telephones). If your call was diverted, the message goes to the extension from
which you were diverted.
To leave a message:
1. Dial 1.
2. Your call ends unless the extension called has already reached its limit of
five stored messages.
3. Replace the handset.