Lucent Technologies MDW 9040 Guide

503-801-190
Comcode 108594409
Issue 1
May 2000
TransTalk®9000
Digital Wireless System
MDW 9040 Wireless Pocket Phone
Installation, Troubleshooting, and Use

Copyright © 1997, 1998 by Lucent Technologies. All rights reserved.
For trademark, regulatory compliance, and related legal information, see the
copyright and legal notices section of this document.

MDW 9040 Wireless Pocket Phone Installation, Troubleshooting, and Use,
503-801-190 Issue 1, May 2000 ii
Copyright and Legal Notices
Copyright Copyright © 2000 by Lucent Technologies.
All rights reserved. Printed in U.S.A.
Notice Every effort has been made to ensure that the information in this book was complete
and accurate at the time of printing. Information, however, is subject to change. The
pictures in this book are for illustrative purposes; your actual hardware may look
slightly different.
This document was prepared by the Product Publications Department of the Global
Learning Solutions Division of Lucent Technologies. U.S. offices are located in
Denver, CO; Columbus, OH; Holmdel, NJ; and Basking Ridge, NJ.
Federal
Communications
Commission and
Industry Canada (IC)
Information
For details, see Appendix B.
Security Toll fraud, the unauthorized use of your telecommunications system by an
unauthorized party (for example, persons other than your company’s employees,
agents, subcontractors, or persons working on your company’s behalf), can result in
substantial additional charges for your telecommunications services. You are
responsible for the security of your system. There may be a risk of toll fraud
associated with your telecommunications system. You are also responsible for
programming and configuring your equipment to prevent unauthorized use. Your
system administrator should read all documents provided with this product to fully
understand the features that can introduce the risk of toll fraud and the steps that can
be taken to reduce that risk. Lucent Technologies does not warrant that this product is
immune from or will prevent unauthorized use of common-carrier telecommunication
services or facilities accessed through or connected to it. Lucent Technologies will
not be responsible for any charges that result from such unauthorized use.
Trademarks DEFINITY, MERLIN, MERLIN LEGEND, PARTNER, and TransTalk are
registered trademarks of Lucent Technologies; MERLIN MAGIX is a trademark of
Lucent Technologies. Supra is a registered trademark of Plantronics, Inc.
Warranty Lucent Technologies provides a limited warranty for this product; see Appendix A.
Ordering Information The order number for this book is 503-801-190. To order additional copies of these
reference materials, call 1-800-457-1235 or 317-322-6791. To order parts and
accessories, see Appendix D, “Ordering Replacement and Optional Parts.”
Customer Support Follow the procedure you normally use to obtain support for your communications
system.
Outside the continental U.S., contact your Lucent Technologies Representative or
local Authorized Dealer.

Copyright and Legal Notices Important Safety Instructions
MDW 9040 Wireless Pocket Phone Installation, Troubleshooting, and Use,
503-801-190iii Issue 1, May 2000
Important Safety Instructions
This book contains instructions related to safety labels on the product:
WARNING:
!
WARNING indicates the presence of a hazard that can cause severe or
fatal personal injury If the hazard is not avoided.
!CAUTION:
CAUTION indicates the presence of a hazard that will or can cause
minor personal injury or property damage if not avoided.
This phone is designed to provide trouble-free performance without any special maintenance procedures. To
reduce the risk of accidental damage:
•Keep the phone in an area free of dust, smoke, and moisture; do not block the air
vents by placing objects on top of the radio module.
•Do not place the phone or battery charger near a heating duct, radiator, or other
heat source, and do not drop or expose it to excessive shock or vibration.
•Unplug the battery charger, radio module, or carrier if its power cord is damaged,
if liquid is spilled into it, or if its housing becomes cracked or otherwise damaged.
•To clean your phone, wipe the outside housing with a soft, dust-free cloth. If
absolutely necessary, you may use a cloth slightly dampened with a mild soap-
and-water solution. Dry quickly with a soft cloth.
!CAUTION:
Your phone contains sensitive electronic parts. Never submerge it in
any kind of liquid, and never use liquid or aerosol cleaners, detergents,
alcohols, solvents, abrasive cleaners, or an excessive amount of water
when cleaning the housing and faceplate. To do so could result in
irreparable damage.
WARNING:
!
Installation of this equipment for In-Range Out of Building (IROB)
conditions requires the use of protectors. See the documentation that
came with your communications system for more information.
!CAUTION:
This equipment is for installation on Lucent Technologies PARTNER,
PARTNER Plus, PARTNER II, PARTNER Advanced Communications
System, MERLIN, MERLIN Plus, MERLIN II, MERLIN LEGEND, MERLIN
MAGIX, and DEFINITY Communications Systems only.
For your own safety, follow these rules before or while using your phone:
•Before using this product, read and understand all warnings and instructions.
•Observe all warnings and instructions marked on this product.

Important Safety Instructions Copyright and Legal Notices
MDW 9040 Wireless Pocket Phone Installation, Troubleshooting, and Use,
503-801-190 Issue 1, May 2000 iv
•Do not use this phone in the vicinity of a suspected gas leak. This product is not
approved for use in areas labeled by the Occupational Safety and Health
Administration (OSHA) as “explosive environments.” Only “Explosive
Atmosphere Telephones” may be used in such hazardous environments.
•This product should be serviced by a qualified service center when service or
repair work is required. Do not open the product or push objects through housing
slots. There are no user-serviceable components inside.
•Use only the type of battery pack shipped with this product or sold as an optional
part. (See “Ordering Replacement and Optional Parts” in Chapter 4.)
WARNING:
!
Do not burn or puncture the battery pack. Do not dispose of the battery
pack in household garbage. For information about recycling or proper
disposal, consult your local solid waste (garbage) collection or disposal
organization.
Exposure to Radio
Frequency Energy The design of your wireless telephone complies with the latest Institute of Electrical
and Electronic Engineers (IEEE) and the American National Standards Institute
(ANSI) safety levels with respect to human exposure to RF energy.
Cardiac Pacemakers
and Life-Support
Equipment
!CAUTION:
The MDW 9040 handset is a radio transceiver device. It is recommended
that the handset not be placed within 6 inches of a pacemaker.
It is recommended that standard acceptance test procedures be followed prior to
operating this equipment in proximity of life-support equipment.Until more is known,
the FDA suggests that people with pacemakers may want to take some simple
precautions when using or carrying digital wireless telephones. They should ensure
that there is ample distance between the digital wireless telephone and the
pacemaker—by not placing the phone next to the pacemaker implant (for example, in
a shirt or a coat pocket directly over the pacemaker implant) when the phoneis on and
ready to receive a call and by holding it to the ear opposite the side of the body where
the pacemaker is implanted when using the phone. They should consult their
physicians or medical device manufacturers to determine if additional precautions are
necessary.
Hearing Aid
Compatibility The operation of inadequately shielded medical devices may be adversely affected
when a portable wireless telephone is operating in close proximity. Use of an optional
headset would solve this problem.
Additional Safety
Instructions for
Installation Personnel
•Install the product to meet all environmental and electrical requirements listed in
Appendix C.
•All wiring that connects to this equipment and becomes part of the building
wiring must be a minimum of CLASS 2 or UL (Underwriters Laboratories)
Listed Communications cable.
•Do not install telephone wiring during a lightning storm.

Copyright and Legal Notices Important Safety Instructions
MDW 9040 Wireless Pocket Phone Installation, Troubleshooting, and Use,
503-801-190v Issue 1, May 2000
•Do not install telephone jacks in a wet location unless the jack is specifically
designed for wet locations. Never touch telephone wires or terminals that are not
insulated unless the telephone line has been disconnected at the network interface.
•Install this product in a protected location where no one can step on or trip over
power cords and telephone line cords. Do not place objects on the cords that may
cause damage or abrasion.
•Use only the power supply (Comcode xxxxxxxxx) shipped with this product for
the battery charger.
•Use only the auxiliary power supply (Comcode 108212952) specified for use with
this product.
IS THERE ONE? ---->
IF SO, COMCODE,
PLEASE.

Contents
MDW 9040 Wireless Pocket Phone Installation, Troubleshooting, and Use,
503-801-190 Issue 1, May 2000 vii
Safety Instructions iii
1 Introduction 1
About the MDW 9040 Pocket Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Privacy Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Where Can You Use Your Pocket Phone? . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Spare Battery Pack and Headset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
2 Installing and Registering the MDW 9040 Pocket Phone 3
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Installation Procedures for the DRM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About the Dual Radio Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Positioning a DRM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Single-Zone and Dual-Zone Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Auxiliary Power and Switch Wiring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
A Quick Reference Procedure for Handset Registration . . . . . . . . . . . . . . . . . . . 9
Installing a Single DRM for Single-Zone Operation. . . . . . . . . . . . . . . . . . . . . .10
Installing Multiple DRMs for Single-Zone Operation . . . . . . . . . . . . . . . . . . . . .11
Installing Multiple DRMs in a Dual-Zone Configuration. . . . . . . . . . . . . . . . . . . .13
Setting Up and Registering the Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Inserting the Handset’s Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Performing the Registration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Mapping the MDW 9040 to the Correct
Communications System. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Filling Out the Handset Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Other Handset Configuration Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Installing and Using the Battery Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Battery Charger Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Positioning the Battery Charger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Installing the Battery Charger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Inserting the Handset into the Battery Charger’s Handset Cradle . . . . . . . . . . . . . .21
Extending Battery Life . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Inserting a Battery Pack into the Spare Battery Compartment. . . . . . . . . . . . . . . . . . . . . . . . . 24
3 Using the MDW 9040 Pocket Phone 25
Important Safety Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
About the Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Handset Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
The Handset Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

Contents
MDW 9040 Wireless Pocket Phone Installation, Troubleshooting, and Use,
503-801-190
viii Issue 1, May 2000
Setting or Changing the Handset Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the Configuration and Option Menus. . . . . . . . . . . . . . . . . . . . . . . . . 33
A Flowchart for the Configuration, Options, and Test Mode Display Screens. . . . . . . . 35
Using Local Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using Wireless Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Using Handset Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
“Waking Up” the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Placing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Manually Selecting a Line or Programmed Button . . . . . . . . . . . . . . . . . . . . . 41
Preselecting a Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Accessing Certain Voice Mail Systems
with a DEFINITY System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Programming Switch-Related Features. . . . . . . . . . . . . . . . . . . . . . . . . . . 43
The Handset Antenna. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Carrying Your Pocket Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
4 Troubleshooting 47
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Handset Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Battery Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Voice Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Range Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Battery Charger Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
5 MDW 9040 Pocket Phone Compatibility 57
Programming and Call Handling Instructions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Programming Features for PARTNER, MERLIN, and MERLIN LEGEND Systems. . . . . 58
Communications System Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
PARTNER Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
MERLIN Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
MERLIN MAGIX System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
DEFINITY Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Appendix A: Warranty and Repair Information 69
Lucent Technologies Limited Warranty and Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . 69
Limitation of Liability. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Repair Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
In-Warranty Repairs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Post-Warranty Repairs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Contents
MDW 9040 Wireless Pocket Phone Installation, Troubleshooting, and Use,
503-801-190 Issue 1, May 2000 ix
Appendix B: Regulatory Information 71
FCC Part 15 Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
IC RSS-210 Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Hearing Aid Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Appendix C: Specifications 73
Appendix D: Ordering Replacement and Optional Parts 77