Lucent Technologies Merlin Legend MLX-5 User manual

MERLIN LEGEND®
Communications System
MLX-5®and MLX-10®Nondisplay Telephones
User’s Guide
Contents
Your MLX-10 Nondisplay Telephone ............................................... Inside Front
Describes the phone buttons
Understanding Your Telephone ................................................................ 1–2
Line Buttons, Line Button Lights .............................................................. 1
Tones, Rings ...................................................................................... 2
Feature Finder .................................................................................... 3–4
Use to choose the right feature for the activity you want to perform.
Headsets .............................................................................................. 5
Headpieces, Headset Features
Call Handling......................................................................................... 6
Making & Answering Calls, Transfer, Hold, Conference
Messaging ......................................................................................... 7–8
Leaving Messages, Receiving Messages .................................................... 7
Posting Messages, Signaling & Notify ....................................................... 8
Using Features ....................................................................................... 9
Activating Features, Feature Codes
Often-Used Features .......................................................................... 10–16
Account Codes, Authorization Codes ....................................................... 10
Auto Dial, Callback & Line Request ......................................................... 11
Call Waiting, Camp On, Coverage ........................................................... 12
Direct Voice Mail, Do Not Disturb, Forward & Follow Me ............................... 13
Last Number Dial, Night Service, Paging .................................................. .14
Park & Paging, Personal Speed Dial, Pickup, Privacy .................................. 15
Reminders, Saved Number Dial, System Speed Dial, Voice Announce ................ 16
Programming Buttons & Settings .......................................................... 17–18
Programming Buttons, Programming Settings ............................................ 17
Programming Codes ............................................................................ 18
Document #: 555–660–124
Comcode: 108196247
Issue 1, February 1998

Message
LineButtons
123
ABC DEF
456
JKLGHI MNO
789
TUV
*
0
#
OPER
PQRS WXYZ
Volume
Feature Transfer
HFAI Conf
Mute Drop
Speaker Hold
Your MLX Nondisplay Telephone
Transfer
Press to send a call
to another phone
(see p. 6).
Conf
Press to add a person
to a conference call
(see p. 6).
Drop
Press Drop and the line
button to disconnect a
person from a conference
call (see p. 6).
Feature
Press to activate
features.
HFAI
(Hands Free Answer
on Intercom) Press
before calls come
in to answer
voice-announced
calls without lifting
the handset.
Mute
Press to turn
speakerphone
microphone on or off so
that you can or cannot
be heard by the caller.
User Card Tray
Pull out for quick
reference.
Speaker
Press to turn the speak-
erphone on/off for
hands-free conversation
during a call or when
a call rings; or press to
hang up a speakerphone
call.
Line Buttons
Outside, Pool, SA,
and ICOM buttons
(see p. 1); blank line
buttons can be
programmed with
features (see p. 17).
■MLX-10 has 10
line buttons
■MLX-5 has 5
line buttons
Message Light
The red LED is lit to
indicate a waiting
message (see pp. 7–8).
Hold
Press to put a call on
hold (see p. 6).
Volume
Press or to
changeringerloud-
nesswhilethe phone
isringing, handset
volumewhile you’re
usingthe handset,
orspeaker volume
whileyou’reusing the
speakerphone.
!
CAUTION:
To clean your phone, unplug it from the wall jack and
use a
slightly dampened cloth. To prevent permanent
damage, do not immerse the phone in water or any
liquid and do not use liquid or aerosol cleaners directly
on the telephone.

1
-Line Buttons-
All Telephones
NNN-XXXX Make/receive outside calls
only.
Telephones with ICOM Buttons
ICOM Ring Make/receive inside ringing
calls and receive inside
voice-announced calls.
ICOM Voice Make inside voice-an-
nounced
calls and receive inside
ringing and voice-announced
calls.
ICOM Make (not receive) inside
Originate Only calls only.
Understanding Your Telephone
Telephones with System Access (SA) Buttons
SA buttons give you access to inside or outside
lines for making and/or receiving calls. To make
an outside call on an SA button, first dial the
dial-out code (usually 9) that your system
manager supplies. No dial-out code is necessary
when you call another extension.
SA Ring Make/receive inside/outside
ringing calls and receive in-
side voice-announced calls.
SA Voice Make/receive outside calls,
receive inside ringing and
voice-announced calls, make
inside voice-announced calls.
SA Originate Make (not receive) inside and
Only outside calls.
Shared SA Make/answer calls for
co-workers or join conversa-
tions. One person has an SA
button that is shared with one
or more others who have SSA
buttons corresponding to it.
See Rings (p. 2) for infor-
mation about how calls ring
at these buttons.
Pool Make/receive outside calls
only. Use the dial-out code
supplied by your system
manager.
(SSA)
-Line Button Lights-
Light Meaning
Steady red The line you are using or will use when you lift the
handset or press the Speaker button.
Steady green The line is in use, or the feature programmed onto the line
button is on.
Flashing green An incoming call is ringing on this line button or a call you
transferred is returning to this line button (see p. 6).
Fast-flashing green You have put a call on hold on this line button.
Slow-flashing green Someone else has put a call on hold on this line button.

2
-Tones-
Tone Meaning
Dial tone (steady) You can make a call.
Busy (slow repeating tone) The phone you are calling is busy.
Fast busy (fast repeating tone) No lines are available.
Error (alternating high-low tones) You dialed a number or used a feature incorrectly.
Confirmation (double break in You used a feature correctly.
dial tone followed by steady tone)
Callback (5 short beeps) This call is receiving Callback treatment (see p. 11).
Call Waiting (1 or 2 beeps) You have an inside (1 beep) or an outside
(2 beeps) call waiting (see p. 12).
Understanding Your Telephone
Rings-
The table below helps you identify the different types of ringing. You can also personalize ringing at
your telephone or adjust ring timing for the line buttons where calls arrive. Programming Buttons
& Settings, p. 16, tells you how to change the settings. Listed below are your options:
•Personalized Ring. Allows you to give calls ringing at your phone one of 8 distinctive rings.
•Abbreviated Ring. When you are on a call and another call arrives at your phone, you can
use this feature to give the second call a short ring.
•Immediate Ring. Calls ring immediately on line buttons set this way.
•Delay Ring. This setting causes calls to ring at your phone after a delay. If your calls are
being covered, this allows time for another person to answer a call before you do.
•No Ring. Calls do not ring (except for returning transferred and Callback calls). Calls on lines
set for No Ring do not receive coverage (p. 12).
•Send Ring. Usually, when a call comes in on an SA button, it rings there immediately and
rings at the corresponding SSA buttons after a delay, giving the person with the SA button
time to answer before the call is picked up by someone with a corresponding SSA button.
When busy on another call, the person with the SA button can use the Send Ring setting to
make calls arriving at other SA buttons ring
immediately on corresponding SSA buttons
instead of after a delay.
Ring Meaning
1 long ring Inside call
1 long ring and 1 short ring Outside call
1 long ring and 2 short rings Priority ring; outside call transferred to you or
returning camped-on call (see p. 12)
1 long ring and 3 short rings Returning Callback call (see p. 11)

3
This table shows where to look for information about performing specific telephone activities. Any features
that do not have detailed instructions can be used by following the directions in Using Features (p. 9) or
programmed by following the instructions in Programming Buttons & Settings (p. 17).
Feature Finder
Calling
If you want to ... Then
Dial numbers with the touch of a button. See Auto Dial, p. 11.
Program codes for numbers you dial often. See Personal Speed Dial, p. 15.
Quickly dial numbers your company has programmed. See System Speed Dial, p. 16.
Make a voice-announced call to 1 or more co-workers. See Line Buttons, p. 1, and Paging, p. 14.
Broadcast over the company’s loudspeaker system. See Paging, p. 14.
Make a call after office hours. See Night Service, p. 14.
Make and answer calls with no hands. See HFAI button, inside front cover, to answer
inside calls hands-free. For information about
headsets, see p. 5.
Automatically redial a number you dialed before. See Last Number Dial, p. 14, and Saved
Number Dial, p. 16.
Connect to an extension or outside line when it’s free. See Callback & Line Request, p. 11.
Enter an account code before or during a call. See Account Codes, p. 10.
Make a call from another extension, using your own See Authorization Codes, p. 10.
calling privileges.
Set up a conference with as many as 4 others. See Conference, p. 6.
Transfer a call. See Transfer, p. 6, and Park & Paging, p. 15.
Know if someone is calling you when all your other See Call Waiting, p. 12.
lines are in use.
Reach a voice mailbox without calling the person. See Direct Voice Mail, p. 13.
Put a call on hold. See Hold, p. 6.
Customizing Your Phone
Program a feature on an unused line button. See Programming Buttons & Settings, p. 17.
Adjust volume of the speaker, handset, or ringer. Use the Volume button, inside front cover.
Give your phone its own distinctive ring. See Rings, p. 2.
Delay or remove the ring from an outside, SA, or See Rings, p. 2, and Coverage, p. 12.
ICOM line button.

4
Covering Calls
If you want to ... Then
Have a co-worker answer your calls. See Coverage, p. 12, and Line Buttons, p. 1.
Answer all of a co-worker’s calls from your telephone.
Stop your calls from being covered by others.
Stop your outside calls from going to your company’s See Coverage, p. 12.
voice mail system (or send your calls to voice mail).
Forward your calls to another telephone. See Forward & Follow Me, p. 13.
Answer your calls from another extension.
Answer a call ringing at a co-worker’s extension. See Pickup, p. 15.
Answer a call on a line that’s not on your phone.
Hold a call when you’re trying to transfer it or when If your phone system doesn't have voice mail, try
your co-worker doesn’t answer. Camp-On, p. 12.
Hold a call when you’re trying to transfer or when your See Park & Paging, p. 15.
co-worker doesn’t answer; page your co-worker while
the call waits.
Messaging
Let a co-worker know you called. See Messaging, pp. 7–8.
Find out if you have a voice mail message, fax, or
other message.
Signal a co-worker to contact you.
Choose a message to leave for co-workers
who have display phones.
Reach a voice mailbox without calling the person. See Direct Voice Mail, p. 13.
Privacy
Prevent interruptions by blocking calls to your phone. See Do Not Disturb, p. 13.
Prevent co-workers from joining your calls. See Privacy, p. 15.
Prevent others on a call from hearing you speak to Use the Mute button (inside front cover). If you
someone in your office. have a headset, use the Headset/Handset Mute
feature, p. 5.
Receive or not receive voice-announced calls. See Voice Announce, p. 16.
Timekeeping
Remind yourself of meetings or appointments. See Reminders, p. 16.
Feature Finder

5
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Modular
Base Unit
Headpiece
Handset Jack
MLX-10
Headpieces-
Mirage®.Receiver fits over either ear. Not for noisy environments.
StarSet®.Eartip fits in ear canal.
Supra®Monaural. Adjustable headband and soft ear cushion.
Supra Monaural Noise-Canceling (NC). Same as above with noise-canceling microphone that
reduces background noise transmission by up to 75%.
Supra Binaural. Sound in both ears.
Supra Binaural Noise-Canceling (NC). Same as above with noise-canceling microphone on
flexible boom; features windscreen and reduces background noise transmission by up to 75%.
Headsets
Headsets for MLX telephones allow one-touch
operation, hands-free. Touch a button to answer a
call then touch it again to disconnect. Use the
features below to control headset operation.
Headsets consist of a headpiece and modular base
unit. The base unit plugs into the handset jack.
A calling group agent using a headset must press
the Headset Hang Up button to complete a call in
order to update the supervisor’s Agent button.
Headset Features-
To program:
See Programming Buttons & Settings, p. 17.
There are 4 features used with headsets: Headset Hang Up, Headset Status, Headset Auto Answer, and
Headset/Handset Mute. All must be programmed on buttons. The Headset Hang Up button
(required) is programmed by your system manager and activates headset operation at your phone.
To use Headset Hang Up:
Press the programmed button to disconnect a call, even if the caller hangs up. Unless you have
programmed a Headset Status button, headset operation is always on.
To use Headset Status:
Press the programmed button to switch between headset and handset operation; when headset
operation is on, the green light is on.
To use Headset Auto Answer:
Connects you automatically to ringing calls during headset operation. When you press the button to
activate the feature, the green light goes on; to turn off Headset Auto Answer operation, press the
button again.
To use Headset/Handset Mute:
Lets you turn off the microphone in the headset or handset, so that a caller cannot hear your
conversation. The red light goes on when the headset (during headset operation) or the handset
(during handset operation) microphone is off.

6
-Hold-
When you have a call or conference on hold,
your phone beeps once each minute.
1. Press the Hold button to put a call on hold.
(Do
not press the Drop button to end a
conference while the call is on hold.)
2. To return to the call or conference, press the
flashing ICOM, SA, or line button that is
holding the call.
-Making & Answering Calls-
First, review the first three pages of this book
to find out about the buttons, lights, tones,
and rings on your telephone. In this guide,
instructions for using features may not include
all the possible ways you can make a call.
To make a call , lift handset, use a headset, or
press the Speaker button. The line button
with the steady red light is automatically
selected for you. To make a call on a specific
line (for example, an SA or ICOM Voice line
for a voice-announced call), select an unlit line
button and press it before lifting the handset or
pressing the Speaker button. When using a
headset (see p. 5), select a line button first.
To answer a ringing or voice-announced call ,
lift handset or press the Speaker button.
Call Handling
-Conference-
A conference call can have up to 3 inside
participants, including yourself, and up to 2
outside participants.
1. Dial the first outside number or extension.
Announce the call.
2. Press the Conf button to put the call on
hold.
3. Select an ICOM, SA, or numbered line button.
4. Dial the next number or extension.
5. Announce the call and press the Conf button.
6. Repeat Steps 2–5 for each participant.
• Press the Drop button and line button to
drop any participant added.
• Press the Hold button to temporarily
leave the conference. Then press any
participant’s line to rejoin the conference.
7. To end the conference, hang up.
SECURITY ALERT:
If the system selects an SA Voice button when
you add a conference participant, you hear a
beep instead of ringing after you dial the
extension. If the call is not answered and you
press the Conf button to complete the call,
your conversation with other conference
participants is broadcast on the extension’s
speakerphone. To prevent this, be sure to drop
an unanswered extension that you’ve called on
an SA Voice button.
!
-Transfer-
To transfer:
1. Press the Transfer button. The system
selects an ICOM or SA button and puts the
call on hold.
2. Dial the extension or outside number.
3. Announce the call if desired.
4. Press the Transfer button and hang up.
To cancel the transfer or return to the call on
hold, press the flashing ICOM, SA, or line
button.
To one-touch manual transfer:
1. Press the programmed Auto Dial button
(p. 11) for the number where you want to
transfer the call.
2. Announce the call.
3. Press the Transfer button and hang up.
To cancel the transfer or return to the call on
hold, press the flashing button.
To one-touch auto transfer:
Press the programmed Auto Dial button.

7
Messaging
Your phone system has several features that allow you to leave messages for others in your office. If you
use Leave Message or Posted Messages, a message appears on the telephone display of the person you
are calling. If you wish to leave a message for a person who does not have a display telephone, leave a
voice mail message, if possible, or ask the system operator to take a message for the person. Here are
some guidelines for different messaging features:
•Leave Message. This feature simply lets a co-worker know you have called. The message shows
your name and the date and time of your call. If you leave one message and then another, the second
message replaces the first.
•Posted Messages. If you post a message at your telephone, inside callers with display phones see
the posted message you have selected. As many as 20 messages may be available for posting.
When a message is waiting for you, your red Message light is lit. The descriptions below explain how to
read, cancel, and delete messages you have sent or received.
If your company has voice mail, ask your system manager for details about using the voice mail system.
For information about having your phone covered by the voice mail system, see Coverage, p. 12.
If you frequently communicate with a small number of people, for example, as a receptionist for a few
co-workers, there are two features you can use, both of which require programming a button. These are
Signaling and Notify, described on the next page.
␣ Leaving Messages␣
To program:
See Programming Buttons & Settings, p. 17.
To leave a message at a busy or unanswered
extension you are calling:
• Press the Leave Message button you
have programmed,
OR
Press the Feature button and dial 25.
• To leave a voice mail message (if your
company has such a system), press the
Feature button and dial 56 (see Direct
Voice Mail, p. 13, for details).
If you cannot leave a message (for example,
because the phone has no display), you hear a
beep. Leave a message with the operator.
To leave a message without calling:
1. Press the Feature button and dial 53.
2. Dial the extension.
To cancel a message:
1. Press the Feature button and dial ✻53.
2. Dial the extension.
␣ Receiving Messages␣
When your Message light is on, you have a
message from the system operator, or, if
programmed for your phone, from a fax
machine or voice messaging system. Call the
operator or ask your system manager how to
retrieve a voice mail message.
To turn your Message light off:
Press the Feature button and dial 54.

8
␣ Posting Messages␣
To program:
See Programming Buttons & Settings, p. 17.
To post messages, you must program a Posted Messages button. A posted message appears
on the display of any inside caller who tries to reach you as long as that person has a display
phone. There may be as many as 20 messages available to you for posting. Message 1 is always
DO NOT DISTURB *; 9 other messages, listed below, come with the system, but these can be
changed by your system manager. The remaining 10 messages are created by your system
manager, whom you should ask for details.
Code Message Code Message
01 DO NOT DISTURB 06 IN CONFERENCE
02 OUT TO LUNCH 07 WITH A CLIENT
03 AT HOME 08 WITH A CUSTOMER
04 OUT SICK 09 AWAY FROM DESK
05 IN A MEETING 10 OUT ALL DAY
To post a message:
Press the programmed Posted Messages button and dial the 2-digit code for the message
(01–20).
To cancel a posted message:
Press the programmed Posted Messages and dial 00.
*If you use the Do Not Disturb feature (p. 13) and have a programmed Posted Messages button, the appropriate
message is posted. When you turn off the Do Not Disturb feature, the posted message is canceled, too. However,
posting or canceling the message does not activate or deactivate the feature.
Messaging
-Signaling & Notify-
To program:
See Programming Buttons & Settings, p. 17.
Signaling. Program a button that will cause a co-worker’s phone to beep. The other person can then
call you in response to the beep. You must program a different line button for each extension you wish
to contact. To beep the recipient’s phone, just press the button, and the other phone beeps for as long
as you hold down the button. A programmed Signaling button also acts as an Auto Dial button (see
p. 11). To dial the extension, lift the handset or press the Speaker button; then press the Signaling
button.
Notify. This feature simply lights a line button on the recipient’s phone, providing a silent message
light that alerts the other party to call you. To use this feature, you must program a Notify Send
button (labeled, for example, Notify Mary) on your phone and the recipient must program a Notify
Receive button (labeled, for example, Call Jim) on his or her phone. Communication is one-way
only, and buttons must be programmed for each extension you notify.