Lucent Technologies Definity 8410 User manual

555-230-763
Comcode 107985541
Issue 2
June 1997
DEFINITY®
Enterprise Communications Server (ECS)
Release 5
8410 Voice Terminal User’s Guide

DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2
June 1997
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NOTICE
While reasonable efforts were made to ensure that the information in this document
was complete and accurate at the time of printing, Lucent Technologies can assume no
responsibility for any errors. Changes or corrections to the information contained in
this document may be incorporated into future issues.
TO ORDER COPIES OF THIS DOCUMENT
Contact: Lucent Technologies Publications Center
P.O. Box 4100
Crawfordsville, IN 47933
Domestic: 1 800 457-1235 International: 1 317 361-5353
Domestic Fax: [phone] International Fax: [phone]
Order: Document No. 555-230-763
Issue 2, June 1997
For more information about related documents, see Business Communications
Systems Publications Catalog, 555-000-010.
HEARING AID COMPATIBILITY
This voice terminal is Hearing Aid Compatible (HAC). In addition, some units have
“HAC” printed on them.

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YOUR RESPONSIBILITY FOR YOUR SYSTEM’S SECURITY
You are responsible for the security of your system. Lucent Technologies does not
warrant that this product is immune from or will prevent unauthorized use of
common-carrier telecommunication services or facilities accessed through or
connected to it. Lucent Technologies will not be responsible for any charges that result
from such unauthorized use. Product administration to prevent unauthorized use is
your responsibility and your system manager should read all documents provided
with this product to fully understand the features available that may reduce your risk
of incurring charges.
TRADEMARKS
DEFINITY and AUDIX are registered trademarks of Lucent Technologies.
REFERENCES TO AT&T
Any references within this text to American Telephone and Telegraph Corporation or
AT&T should be interpreted as references to Lucent Technologies Incorporated. The
exception is cross-references to books published prior to December 31, 1996, which
retain their original AT&T titles.
Prepared by ©1997 Lucent Technologies
BCS Product Documentation Development All Rights Reserved
Middletown, New Jersey 07748-9972 Printed in USA

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DEFINITY® ECS Release 5 8410 Voice Terminal User’s Guide 555-230-763 Issue 2
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Contents
Your 8410 Voice Terminal 1
A Quick Look at the Features 9
Voice Features 9
Display Features and Features Used with the Softkeys 15
How to Use the Features 17
General Instructions 17
Conventions Used in The Following Procedures 19
Troubleshooting (Later in This Guide) 20
Quick Reference Lists (at the Back of This Guide) 20
Using the Display, Softkeys and Display Control Buttons 21
Entering Softkey Mode and Viewing the Three Feature
Option Screens 22
Other Softkey Features That May Be On Your Display 25
Using the Softkeys to Activate a Feature 27
Resetting the Speakerphone with the Softkeys
(When Powering Up the Voice Terminal) 29

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Voice Feature Procedures 31
Handset and Speaker 31
Abbreviated Dialing (AD) 31
Automatic Callback 37
Bridging/Manual Exclusion 39
Call Coverage/Consult 41
Call Forwarding All Calls 43
Call Park 45
Call Pickup 47
Conference 48
Drop 50
Handset Volume 51
Hold 52
Intercom (Automatic/Dial) 53
Last Number Dialed 56
Leave Word Calling (LWC) 57
Message 59
Mute 60
Priority Calling 61

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Reset Speakerphone 63
Select Ring (and Ringer Volume) 66
Send All Calls 69
Speaker 71
Speakerphone 73
Test 77
Transfer 78
Display Feature Procedures 79
Call Information 79
Directory 81
Exit (Normal) 83
Inspect 83
Message Retrieval 85
Normal (Exit) 87
Stored Number 87
Time/Date 89
Timer 90

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Tones and Their Meaning 91
Ringing Tones 91
Feedback Tones 91
Troubleshooting 93
System 75 Version Notes 96
Key Words to Know 97
Quick Reference Lists 103

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Your 8410 Voice Terminal
The 8410 voice terminal is available in two models: the 8410D has a display; the 8410B is
a basic set without a display. The display, along with the softkeys and display control
buttons, offers the user valuable added functionality. However, both models are
comprehensively equipped so you can make the best use of the many features of the
DEFINITY®Communications System Generic 1 and Generic 3, the DEFINITY®
Enterprise Communications Server (ECS), Release 5, and of System 75.
Figure 1 and Figure 2 show two different versions of the 8410, in this case, the
display-equipped model.
•On the 8410 voice terminal shown in Figure 1, the button allows you to
access two additional features. You can select a personalized ringing pattern for
your voice terminal by pressing and then . With this version of the
8410, you can also manually adjust the acoustical quality of the built-in
speakerphone for its surrounding environment (the Reset Speakerphone feature)
by pressing followed by .
•The version of the 8410 voice terminal shown in Figure 2 has a button
which allows you to select a personalized ringing pattern for your voice terminal.
You do not need to manually reset your speakerphone with this version.
Before using your 8410 voice terminal, look at Figures 1 and 2 below and on the next
page in order to familiarize yourself with the type of voice terminal you are using and then
read the description and procedures for each feature you wish to access.
Shift
Shift Hold
Shift Speaker
Ring

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Figure 1. One Version of the 8410D Voice Terminal (with Display)
Volume
Shift Transfer
Test Conf
Mute Drop
Speaker Hold
Reset Spkr
123
456
789
ABC DEF
MNOJKLGHI
PQRS TUV WXYZ
*
O#
Dial pad
Handset
Hold/Ring
Transfer button
Conference button
Shift button
10 Call appearance/
feature buttons
Message light
Test button
Mute button
Speaker/Reset
Softkeys
Display
NextPrevMenu Exit
Display
control
buttons
Handset jack
Line jack (on back
of voice terminal)
Speakerphone/
headset adapter
jack (on back of
voice terminal)
Ring
Drop
button
button
Speaker button
Volume control
button
LINE
Message

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Figure 2. Another Version of the 8410D Voice Terminal (with Display)
Volume
Ring Transfer
Test Conf
Mute Drop
Speaker Hold
123
456
789
ABC DEF
MNOJKLGHI
PQRS TUV WXYZ
*
O#
Dial pad
Handset
Hold button
Transfer
Conference button
Ring button
10 Call appearance/
feature buttons
Message light
Test button
Mute button
Speaker button
Softkeys
Display
NextPrevMenu Exit
Display
control
buttons
Handset jack
Line jack (on back
of voice terminal)
Speakerphone/
headset adapter
jack (on back of
voice terminal)
Drop button
Volume
LINE
button
control
button

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The following features on the 8410 voice terminal shown in Figures 1 and 2 are listed
alphabetically for your convenience. Explanations for each feature are also provided.
Conference button For setting up conference calls. This button is labeled
.
Dial pad The standard 12-button pad for dialing phone numbers and
accessing features. The letters “Q” and “Z” have been added
to the appropriate dial pad keys for directory access, and the
“5” button on your dial pad has raised bars for
visually-impaired users.
Display (only on the 8410D) A 2-line by 24-character display.
Display control buttons
(only on the 8410D) These four buttons on the 8410D voice terminal are labeled
and .
•is used to enter Softkey Mode and access the first
feature option screen.
•is used for exiting the Display Mode and
returning to Normal (call-handling) Mode.
•and are used to go back and forth
through the softkey feature option screens.
Drop button For disconnecting from a call or dropping the last party
added to a conference call.
Conf
Menu Exit Prev Next
Menu
Exit
Prev
Next

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Handset A handset is provided for placing and receiving calls. (The
handset is also known as the receiver.) In most cases, you
must lift the handset (go off-hook) or activate the speaker
before you can use a feature.
Handset jack This jack is for connecting a handset to your voice terminal.
The jack is labeled .
Hold button A red button for putting a call on hold.
(On some 8410 voice
terminals, this can be used
as a Hold/Ring button)
If your 8410 has a button, you can press and
then to select a personalized ring for your voice
terminal from eight possible ringing patterns.
Line jack
(on back of voice terminal) This jack is used for connecting a line cord to your voice
terminal. The jack is labeled “LINE.”
Message light A red light which goes on steadily when a message has been
left for you. This light may be labeled Message or .
Mute button For turning off the microphone associated with the handset
or the built-in speakerphone so the other person on the call
cannot hear you.
Ring button If your 8410 has a button, you can use this button to
select a personalized ringing pattern from eight possible
ringing patterns.
Shift Shift
Hold
Ring

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Shift button A blue button on some 8410 voice terminals which can be
used to access two additional features: (When is
active, the red light next to the button is on.)
•When used with , you can select a personalized
ring from among eight available patterns.
•When used with , you can perform an acoustic
test of the environment and adjust the speakerphone to
the surrounding acoustic environment for optimal
performance (for the built-in speakerphone option only).
Softkeys (only on the
8410D) The four buttons located below the 8410D display and
labeled with arrows ( ), correspond to words on the
display screen. You can use the softkeys along with display
control keys to access up to 12 features on your voice
terminal in addition to those features administered on the
call appearance/ feature buttons.
For a list of the features that can be accessed with the
softkeys, check with your system manager. For procedures
for using these softkey features, see “Using the Display,
Softkeys, and Display Control Buttons” later in this guide.
Speakerphone/headset
adapter jack (on back of
voice terminal)
This jack is used for connecting an external speakerphone
(such as an S101A or S201A Speakerphone) or a headset
adapter (such as a 500A1 Headset Adapter) to your voice
terminal. The jack is labeled .
Shift
Hold
Speaker

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Speaker button For accessing the built-in 2-way speakerphone.
Note: Your voice terminal can be set for either the Speaker
(listen-only) feature or the Speakerphone (listen and talk)
feature. Check with your system manager to see how your
Speaker button is to be used.
(On some 8410 voice
terminals, this can be used
as a Speaker/Reset Spkr
button)
If your 8410 has the Reset Spkr label under the
button, you can also use the Reset Speakerphone feature.
When you press and then (your voice
terminal must be on-hook, and it must be set for the
Speakerphone feature), you hear a set of tones as the
speakerphone performs an acoustic test of the environment.
When the tones stop, your speakerphone has finished
adjusting itself for optimal performance and is ready for
use.
10 Call appearances/
feature buttons At least three of these 10 buttons are devoted to incoming
and outgoing calls (call appearances) and are labeled
with an extension number; the remaining buttons access
features (feature buttons) and are labeled with a feature
name. Each has a red light telling you this is the line you
are using or this is the line you will get when you lift your
handset. The green status light next to each call appearance
and feature button tells you the line or feature is being used.
Speaker
Shift Speaker

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Test button When the voice terminal is initially powered up, the green
light next to flashes if the link with the DEFINITY
switch or System 75 is not (or not yet) operational. The light
changes to steady green when the voice terminal is able to
communicate with the DEFINITY switch or with System 75,
and then goes off after a short period of time. After the voice
terminal is powered up, you can press to test the
lights and the display (if applicable) on your voice terminal.
Transfer button For transferring a call to another voice terminal.
Volume control button For adjusting the volume of the following:
•The speakerphone or speaker when a call is in progress
using the 2-way speakerphone or 1-way speaker
•The handset receiver level while a call is in progress
using the handset
•The tone ringer when the speaker is off and either the
handset is inactive or the tone ringer is active
Note: When the speaker is active, the ringer volume is
automatically reduced to a low setting. The volume is
restored when the speaker is turned off.
Remember: The Volume control button on your voice
terminal does not control the volume level of adjunct
equipment.
Test
Test

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A Quick Look at the Features
Here are brief descriptions of both voice features and display features that can be used
with the 8410 voice terminal. Each description includes what each feature does and how
you might want to use it.
Note: You will automatically have the following features on your voice terminal:
Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features
and Normal Mode/Exit feature (labeled on the voice terminal) among the display
features. You may also be able to use the Speakerphone (and Reset Speakerphone)
or
the Speaker feature. Check with your system manager to see what other features you can
use with a DEFINITY Generic 1 or Generic 3 or with
System 75.
Note: If you are using an 8410D voice terminal, you may also be able to use up to 12
other features accessed with the softkeys and display control buttons. These features are
in addition to the features administered on the call appearance/feature buttons on your
voice terminal. Check with your system manager to see which softkey features are
available to you.
Voice Features
Abbreviated Dialing (AD) Allows you to store selected telephone numbers for quick and
easy dialing. Each number can be a complete or partial telephone number, an extension
number, or a trunk or feature access code. Abbreviated Dialing offers four possible types
Exit

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lists are programmable by the controller of the list; system lists are programmable only by
the system manager. Use this feature as a timesaver for dialing frequently called, lengthy,
or emergency numbers. Note: Check with your system manager concerning what types of
lists you have and how many of each list.
Automatic Callback Sends you a special 3-burst ring indicating a previously busy or
unanswered extension you dialed is now available. Use to avoid constant redialing when
you wish to speak to someone who is frequently busy on the telephone or in and out of the
office. Note: You can use this feature only for extensions, not for outside numbers.
Bridging/Manual Exclusion Permits you to answer or join calls to someone else’s
extension by pressing a bridged appearance button on your voice terminal. This button
can be any call appearance button labeled with another user’s primary extension number,
as assigned to you by your system manager. Use to assist in handling calls for a
designated coworker. Note: You can use the Manual Exclusion feature to keep other
users with whom you have a bridged call appearance from listening in on an existing call.
Call Coverage/Consult Provides automatic redirection of certain calls to your voice
terminal for answering. (Your system manager determines which calls will be sent to you.)
Use to answer calls for other extensions for whom you provide coverage.
Note: If you are a covering user, you can use the Consult feature, after answering a
coverage call, to call the principal (the person for whom you are answering calls) for
private consultation. Then, you can add the calling party to the conversation, transfer the
call to the principal, or return to the calling party.

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Call Forwarding All Calls Temporarily forwards all your calls to another extension or to
an outside number, depending on your system. Use when you will be away from your
voice terminal and you want your calls to be forwarded to a telephone number of your
choice.
Call Park Puts a call on hold at your voice terminal, for retrieval at any extension. Use
when you need to go elsewhere to get information during a call, or whenever you wish to
complete a call from a different location. Also, if the call received is for someone else, use
it to hold the call until the called party can answer it from another voice terminal.
Call Pickup Lets you answer a call at your voice terminal for another extension in your
pickup group. Use when you wish to handle a call for a group member who is absent or
otherwise unable to answer. Note: You can use this feature only if you and the called party
have been assigned to the same pickup group by your system manager.
Conference Allows you to conference up to six parties on a call (including yourself) so
you can conduct a 6-way discussion. Use to set up time-saving conferences, or to
spontaneously include an additional party important to a conversation.
Drop Disconnects from a call without requiring you to hang up the handset, turn off the
speakerphone, or press the switchhook. Can also be used with the Conference feature to
disconnect the last party added. Use whenever you want to continue using the handset or
speakerphone after ending a call.
Hold Puts a call on hold until you can return to it. While a call is on hold, you can place
another call, activate another feature, answer a waiting call, or leave your voice terminal to
do another task. Use when you have a call you don’t want to drop, but have to interrupt
briefly to do something else.

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Intercom (Automatic/Dial) Gives you quick access to specified extensions. With
Automatic Intercom, you can call a predetermined partner by pressing a single feature
button. With Dial Intercom, you can call any member of a predetermined group of users.
(For the Dial Intercom feature, you need to know the group member’s 2- or 3-digit code.)
Use to rapidly dial frequently called numbers.
Last Number Dialed Automatically redials the last extension or outside number you
dialed. Use to save time in redialing a busy or unanswered number.
Leave Word Calling (LWC) Leaves a message for another extension to call you back.
The called party will be able to dial message service (for example, an attendant, AUDIX®,
a covering user, etc.) to retrieve a short, standard message which gives your name and
extension, the date and time you called, and the number of times you called. Use
whenever you wish to have someone call you back; it will help cut down on repeated call
attempts. This feature also allows other people in your system to leave a message for you.
Message Your Message light goes on when a caller has left a message for you. You can
then follow your system manager’s local message retrieval procedures to get your
message. Note: This light may be labeled
Message or . (See also the Message
Retrieval procedures under the Display Features heading.)
Mute Allows you to turn off the microphone of the built-in speakerphone or the handset.
Use when you want to confer with someone in the room with you, but you do not want the
other person on the call to hear your conversation.
Priority Calling Allows you to call an extension with a distinctive 3-burst ring to indicate
your call requires immediate attention. Use when you have important or timely information
for someone.