Lucent Technologies Merlin Communications System User manual

MERLIN
®
PIus
COMMUNICATIONS SYSTEM
Release 2
User’s Guide
Lucent Technologies
Bell Labs Innovations
999-500-148
Issue 1
August 1988

© 1988 AT&T
999-500-148
All Rights Reserved
Issue 1
Printed in U.S.A. August 1988
NOTICE
The information in this document is subject to change without notice. Lucent Technologies assumes no
responsibility for any errors that may appear in this document.
MERLIN is a registered trademark of Lucent Technologies.
To order copies of this document, call the Lucent Technologies Customer Information Center, 1-888-582-3688
and include the document number 999-500-148 with your order.
Intellectual property related to this product (including trademarks) and registered to AT&T Corporation has
been transferred to Lucent Technologies Incorporated,
Any references within this text to American Telephone and Telegraph Corporation or AT&T should be
interpreted as references to Lucent Technologies Incorporated. The exception is cross references to books
published prior to December 31, 1996, which retain their original AT&T titles.
Lucent Technologies – formed as a result of AT&T’s planned restructuring – designs, builds, and delivers a
wide range of public and private networks, communication systems and software, consumer and business
telephone systems, and microelectronic components. The world-renowned Bell Laboratories is the research
and development arm for the company.

Introduction 2
Programming Ringing Options 3
Features on a BIS-34D Voice Terminal
with Display 4
Placing Outside Calls 6
Answering Your Calls 10
Handling Calls with the Hold and
Transfer Features
Placing
Setting
Intercom Calls
Up a Conference Call
Using the Speakerphone and
Using Privacy Features
14
16
17
Speaker 18
19
Paging
Using a 20
Template 21
1

About This Guide
This guide shows how to use various features of your
MERLIN Plus system voice terminal, The
MERLIN Plus
System Manual
provides complete
system features and equipment.
Programming
The procedures in this
program features onto
symbols:
T• P
→→
Button
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
Code
T • P
guide that
information about
show you how to
buttons use the following
Slide the T/P switch to
P to put your
voice terminal in programming mode,
(It rings while you’re programming.)
Touch the button to which you’re
assigning the feature.
Dial a number, such as a feature code or
an outside telephone number.
Slide the T/P switch to the center
position to return to regular call-handling
mode.
What the Lights Indicate
Lights next to the buttons on your voice terminal show
the status of lines, features, and other people’s voice
terminals.
●
●
●
●
●
Next to a Line Button:
you lift your handset,
or on Exclusive Hold.
Red
= you get this line when
Steady green = this line is in use
Flashing green = a call is coming
in on this line.
Faster flashing green = someone else’s
call on hold. Fastest flashing green = a call you’ve put
on hold.
Next to a Feature Button: Steady green = the feature is
activated. Light off = the feature is deactivated.
Next to a Direct Extension Dialing (DXD)/Call
Forwarding (CF) Button: Green and red lights off =
normal mode. Green light on = DXD mode. Red light
on= CF mode. Flashing red light = CF problem, call
administrator. Flashing green light = DXD problem, call
administrator.
Next to a Remote Line Access (RLA) or System Answer
(SA) Button: Steady green on = the feature is activated.
Flashing green = problem with feature, call
administrator.
Next to an Auto Intercom Button: Steady green = the
voice terminal is busy or the person is using Do Not
Disturb. Flashing green =
an intercom call is coming in
to you from this voice terminal.
←← 2

Decide if incoming calls should ring at your voice
terminal, how the ring should sound, and how loud it
should be.
Ringing Options
You can set your voice terminal so that incoming calls
ring right away, after a delay of two rings, or not at all.
Use the delayed ring option if you answer calls for
someone else when they’re not available. Use the no
ring option if someone else normally answers your
incoming calls.
To program:
Touch each line button, then dial the code for the
ringing option you prefer: The codes are *35 (no
ring), *36 (delayed ring), and *37 (immediate ring).
Volume Control
To make the sound of the ringer louder, slide the volume
control lever on the bottom left side of the voice terminal
up (HI). To make it softer, slide the lever down (LO).
Personalized Ringing
You can choose from among eight ringing patterns. To
select one, enter programming mode and touch
Speakerphone (or Speaker) repeatedly until you hear the
ringing pattern you prefer.
3

67
8
5
4
3 9
2
1
10
11
12
14 13

1
2
3
4
5
6
7
8
Adjust the ringer volume of your voice terminal’s
speaker with the volume control.
Use the dial pad to place calls. In programming
mode, use it to enter codes and data.
Use
Conference, Drop, Transfer, and Hold for
efficient call handling.
Test your voice terminal and program its features by
sliding the
T/P switch to T (Test) or P (Program),
Use line buttons to call people who aren’t connected
to your system.
Use the display buttons to operate clock, calendar,
timer, and alarm functions.
Adjust the contrast on the display.
Use the information on the display as you handle calls
and messages and program your voice terminal.
* The BIS-34D is the largest of the MERLIN Plus system voice terminals. Other models have buttons, but the features they have are located
in the same positions as on the BIS-34D shown above.
9 Tailor your voice terminal to meet your individual
needs by programming available buttons with custom
features.
10 Adjust the volume of the speakerphone.
11 The Speakerphone feature allows you to have a phone
conversation without using the handset. The
Speakerphone light indicates when the feature is
activated.
12 Touching the Microphone button while you’re on a call
enables you to have a private side conversation with
someone in your office without the caller overhearing
it. The Microphone light indicates when the feature is
activated.
13 HFAI enables you to answer intercom calls hands free.
The HFAI light indicates when the feature is activated.
14 If the Message light is on, call the attendant for your
messages.
5

You can assign telephone numbers to buttons or codes
for quick dialing of outside calls. Using a special
password, you can also use company lines to make
outside calls from a remote location.
Outside Auto Dial
You can program telephone numbers onto buttons for
one-touch dialing.
To place a call:
1 Touch the Outside Auto Dial button.
2 If someone answers, begin speaking or lift your
handset. If no answer, touch
Speakerphone (or
Speaker) to disconnect the call.
To program:
Label a button and follow the steps below.
T • PT • P
Main
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
Office
→→ ✱ 90 tel. no. ←←
Personal Speed Dial
You can assign codes #01 through #24 to telephone
To use Personal Speed Dial:
numbers or account numbers you dial often.
1 Dial the pound sign and code for your model voice
terminal:
To program Personal Speed Dial codes:
T • P■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
T • P
– 22-Button Voice Terminal: Dial the pound sign
and code (#01 through #12).
– 5- and 10-Button Voice Terminals: Dial the pound
sign and code (#01 through #24).
→→ #01-#24 ✱ 90 tel. no. ←← 6

System Speed Dial
Your administrator may assign System Speed Dial codes
To place a call:
#60 through #89 and #900 through #999 to telephone
1 If you have a button programmed with this code,
numbers that people in your system call often, such as
touch the button. If not, dial the pound sign and
vendors or clients. You can program any of these codes
code (#60 through #89 and #900 through #999).
on buttons for one-touch dialing. Ask your
administrator for a list of System Speed Dial codes.
To program a System Sped Dial button:
Label a button and follow these steps:
T • P■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
T • P
Main
Office
→→ 60-89
✱ 95 ←←
900-999
Last Number Dial
You can program a button for one-touch redialing of the
To use Last Number Dial:
last number you called.
1 Touch Last Number.
To program:
Label a button
2 If someone answers, begin to speak or lift your
handset. If no answer, touch
Speakerphone (or
and follow these steps:
Speaker) to disconnect.
T • P■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
T • P
Last No.
→→ ✱ 72 ←←
7

Saved Number Dial
You can program a button to redial a telephone number
that you've saved.
To Program:
Label a button and follow these steps:
To use Saved Number Dial:
1 Before disconnecting, touch Saved Number.
2 To redial the call, touch Saved Number.
3 If someone answers, begin to speak or lift your
handset. If not, touch
Speakerphone (or Speaker) to
disconnect.
T • P■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
T • P
Saved
Number
→→ ✱ 74 ←←
Busy Buster
You can program a button to have the system redial a
To use Busy Buster:
busy telephone number automatically and signal you if 1 Before you disconnect, touch Busy Buster.
the call goes through, if this feature has been
2 When you hear ringing, the signal that the call has
administered on your system. gone through, touch
Speakerphone (or Speaker) or
When activated, Busy Buster will redial the busy number lift your handset.
up to 15 times at 30 second intervals.
To program
Label a button and follow these steps:
IMPORTANT: Answer returning Busy Buster calls
promptly when your voice terminal alerts you.
Otherwise, the called party may become confused by
the silence caused by the delay and hang up.
T • P■ ■ ■
■ ■ ■
■ ■ ■
■ ■ ■
T • P
Busy
To turn off Busy Buster:
1 Touch Busy Buster.
Buster
→→ ✱ 31 ←←
8