Lucent Technologies ISDN 970 User manual

ISDN 970 Telephone
USER MANUAL
Copyright  1999 Lucent Technologies Inc.
All rights reserved.
Printed in Mexico. Issue L3
847937794

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970 ISDN Telephone
Table of Contents
ABOUT ISDN ...................................................................... 3
ISDN TERMS ..................................................................... 3
A GUIDE TO THIS MANUAL ........................................... 5
HOW TO USE THIS MANUAL .................................................. 5
PARTS OF THE TELEPHONE (FRONT) .......................... 6
LOCAL FEATURE BUTTONS .................................................. 6
PROGRAM BUTTONS............................................................. 6
MESSAGE LIGHT .................................................................. 6
DIAL KEYPAD BUTTONS ....................................................... 6
DISPLAY ............................................................................. 8
SOFTKEYS ........................................................................... 8
▲AND ▼KEYS .................................................................. 8
“QUIT” AND “DONE” SOFTKEYS ........................................... 8
PARTS OF THE TELEPHONE (BACK) .......................... 10
FEATURE DESCRIPTIONS ............................................. 12
FEATURES ACCESSED WITH BUTTONS................................... 12
FEATURES ACCESSED WITH THE DISPLAY.............................. 12
USER INSTRUCTIONS .................................................... 14
MAKING AND RECEIVING CALLS ......................................... 14
ADJUSTING VOLUME .......................................................... 16
USING SOFTKEYS........................................................... 17
DIRECTORY ENTRIES .......................................................... 18
CALL LOG ........................................................................ 22
TERMINAL SETTINGS .......................................................... 25
USING A HEADSET ......................................................... 30
TONES AND THEIR MEANINGS................................... 31

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970 ISDN Telephone
About ISDN
Your new Lucent Technologies 970 Telephone is
developed for use with ISDN service. ISDN (Integrated
Services Digital Network) is one of the ways you can
get local telephone service from your local provider.
ISDN service has been around for a while and is
extensively used by large companies. Now the service
is affordable and attractive to small companies and
residences with telephone needs that stretch the limits
of traditional service.
Before you can use your telephone, you need to apply
for ISDN service from your local telephone service
provider. There are various packages of service
available, and you need to consider the differences
carefully.
You have a long list of features available to you with
your combination of ISDN service and your Lucent
Technologies ISDN 970 Telephone. Together they give
you an ISDN System that can be customized to fit
your needs. Because of these capabilities, there are a
few steps to be completed to set up your system, after
which you can customize your system as much or as
little as you require. (See the Installation and Setup
Manual.)
ISDN Terms
Here are a few terms you will want to understand as
you customize your ISDN system.
Call Appearance: With traditional telephone service,
you had a “telephone line” on which you could have a
single “call appearance.” Then came call waiting, and
you had two call appearances per telephone line: you
talked on one call appearance and the other call came
in on the second. You could toggle back and forth
between the two call appearances by putting one call
appearance on hold. ISDN service can provide you
with multiple call appearances.

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970 ISDN Telephone
SPID: More than one telephone number may be
assigned to you, according to your ISDN service, and
each telephone number may have different features.
The local telephone service provider has provided a
SPID (Service Profile Identifier). It’s not the number
someone uses to call you: that number is still a
“telephone number.” But it is the number the network
system uses to identify you. You won’t have much to
do with your SPID after you setup your system, but it
must be entered during the initial installation. The
SPID is provided by your local telephone company.
DN: Your “Directory Number” (or telephone number)
is the number others use to call your system.
Depending on your ISDN service, you may have more
than one DN.
National ISDN: National ISDN service standardizes
ISDN service across the nation.
Download Programming: Depending on your
service, some configuration settings may be
automatically set for you when your telephone requests
a download from the service provider.

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970 ISDN Telephone
A Guide to This Manual
This manual will help you find information quickly.
Parts of the Telephone, page 6, shows a drawing of
the terminal and describes each part.
Feature Descriptions, page 12, describes the ways
your telephone helps you access ISDN features.
User Instructions, page 14, shows you how to access
the ISDN features your service provides. See this
section for how to make and receive calls and how to
configure your terminal for your personal use.
How to Use this Manual
Buttons that appear on your telephone are shown in
this manual like this:
[DIRECTORY ]
[MENU]
[DROP
]
▲▲
▲▲
▲ up arrow (go to previous display or item)
▼▼
▼▼
▼down arrow (go to next display or item)
Displays in this manual are shown as:
Options
▼
CLOCK RING SCRN DONE
When a word from the display is used in the text of the
manual, it is printed in display type, like RING.

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Parts of the Telephone (Front)
A drawing of your Lucent Technologies ISDN 970
Telephone is shown in Figure 1.
Local Feature Buttons
[MENU] : Display top menu.
[DIRECTORY] : View, manage, and make a call from
your personal directory.
[VOLUME] [
ÙÙ
ÙÙ
Ù ] / [
ÚÚ
ÚÚ
Ú ] : Raise and lower the volume of
the speakerphone, handset, or headset during a call or
the volume of the ringer when there is no call.
[DROP] : Drop the last conferee in a conference call.
Also disconnects you from a current call without
hanging up the phone.
[HOLD] : Place current call on HOLD.
[MUTE] : Mute speaker or handset microphone.
[SPEAKER] : Turn speakerphone on or off.
[REDIAL] : Redial the last number dialed, either from
the keypad, directory, or from one touch memory.
Program Buttons
Program buttons can be customized to perform either
as Call Appearance buttons or as Network Feature
buttons. See the section on Voice Call Appearances
and Feature Buttons in your Installation and Setup
instructions
[LOWER] Store or recall the one-touch memory of the
lower station of the bottom three program buttons. See
the section on Assigning One-Touch Memory
Buttons in this manual.
Message Light
If you have subscribed to a network answering service,
the message light indicates that a new message is in
your mail box.
Dial Keypad Buttons
The dial keypad area includes the regular telephone
dial buttons.

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970 ISDN Telephone
Figure 1 970 ISDN Telephone
Previous
Next
Program
Buttons
Soft
Keys
Local
Feature
Buttons
Dial
Keypad

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Display
The 3-line by 20-character display provides system
instructions and responses to what is happening on a
call and to your actions. A typical display screen looks
like this:
Select
Message Rate: Med
SLOW MED FAST DONE
The first line of the display will often name the feature
or function you are using or modifying. In the
illustration above, the first line indicates that you have
chosen to modify or view the current setting for the
Timed Message Rate.
When appropriate, the second line will show the
current setting of an option or feature. In the illustrated
display, the current setting of the Timed Message Rate
is Medium.
Softkeys
“Softkeys” may appear on the bottom line of the
display as underlined text. When they appear, they
label the function of the buttons directly below the
display area. So, in the illustration to the left, you
would press the far left button to change the setting to
SLOW. When finished modifying the feature, press the
far right button for DONE.
There will not always be four softkeys. Sometimes
there will be fewer; sometimes a softkey will span two
buttons. If a button does not have a softkey label, that
button is not active at that time.
▲▲
▲▲
▲ and
▼▼
▼▼
▼ Keys
If the display shows one of these “up” or “down”
symbols on the second line, press the appropriate key
to see the previous or next display.
“Quit” and “Done” Softkeys
When a softkey is labeled QUIT it means that you can
abandon whatever action you have started. Press the
softkey below QUIT if you do not want to respond to

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970 ISDN Telephone
the options on the screen.
When a softkey is labeled DONE it means that you
have entered information or accessed a feature. Press
the softkey below DONE to confirm your action and
move on to the next screen.
If the QUIT or DONE softkey is not available, press
[MENU] to exit the Menu screens and save completed
changes. If a network display message is received by
the telephone, the Menu will automatically be exited,
completed changes saved, and the network message
displayed.

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970 ISDN Telephone
Parts of the Telephone (back)
Auxiliary Jack: (Labeled AUX) Connects an external
analog telecommunications device, like a fax machine,
telephone, or modem, to the ISDN 970 telephone. The
auxiliary jack may be assigned a separate SPID and
telephone number, depending on your configuration.
See the Installation and Setup manual.
The device connected to the auxiliary jack and the 970
ISDN telephone cannot be used simultaneously unless
it is assigned a separate SPID and telephone number.
If a separate SPID and telephone number have been
assigned, the device connected to the auxiliary jack
and the 970 Telephone are completely separate and are
not extensions of each other, as though they were
plugged into separate telephone jacks.
Handset Jack: On the handset side of the telephone, it
connects the handset cord.
WARNING: Do NOT insert the handset cord in the
LINE or AUX jack on the back of the 970 Telephone.
To do so could cause equipment damage.
Line Jack: (Labeled LINE) Connects the ISDN line
cord to your telephone.
WARNING: Do NOT insert the ISDN line cord into
the AUX jack on the back of the 970 Telephone. To do
so could cause equipment damage.
Power Jack: (Labeled POWER) Connects the AC
power adapter to your telephone.
Personality Module: A card containing the software
required to operate the 970 Telephone. This card is
removable for ease of upgrade.