Lucent Technologies MERLIN LEGEND Release 3.1 Single-Line... User manual

Feature Codes
Account Code Entry 82 + code + #
Authorization Code Entry 80 + code + #
Callback 55
Callback Cancel ✻55
Call Waiting
pick up a call waiting call 87
Direct Voice Mail 56
Follow Me 34 + extension
Forward
inside 33 + extension
outside 33 + dial-out code
+ number + #
Forward and Follow Me
cancel from all extensions ✻34 ✻
cancel from one extension ✻34 + extension
cancel from your phone 33 + your extension
Last Number Dial 84
Messaging
cancel message ✻53 + extension
leave message 25
Messaging continued
leave message 53 + extension
without calling
turn Message light off 54
Paging loudspeaker 9 + line number
+ zone
Park
return to parked call ✻✻
Personal Speed Dial code (01–24)
Pickup
group pickup 88
inside 9 + extension
outside 9 + line number
Privacy
off ✻31
on 31
Reminders
set reminder 81 + time + 2 or 7
cancel reminder ✻81
System Speed Dial code (600–729)
Code Code
Called Party Called Party
Additional Numbers
No. No.Name Name
Copyright © 1996, Lucent Technologies. MERLIN LEGEND is a registered trademark of Lucent Technologies in
the U.S. and other countries.
Document #: 555-640-126
Comcode: 107713802
Issue 1, March 1996
MERLIN LEGEND®
Communications System
Releases 3.1 and 4.0
Single-Line Telephones
User’s Guide
Contents
Your 8110M Telephone ....................................................................... 1
Describes the 8110M phone buttons
Your 2500 YMGL Telephone ................................................................. 2
Describes the 2500 YMGL phone buttons
Understanding Your Telephone ............................................................. 3
Rings, Tones
Feature Finder .............................................................................. 4–5
Use to choose the right feature for the activity you want to perform
Using Features ................................................................................. 6
Activating Features, Feature Codes
Often-Used Features ...................................................................... 7–12
Account Codes, Authorization Codes.................................................... 7
Callback, Call Waiting, Conference ..................................................... 8
Direct Voice Mail, Forward & Follow Me, Hold ........................................ 9
Last Number Dial, Messaging, Paging ................................................. 10
Park & Pickup, Personal Speed Dial, Pickup ......................................... 11
Privacy, Reminders, System Speed Dial, Transfer ................................... 12
Pull-Out Card
Use this card to keep track of speed dial codes and group and line numbers.
Often-Used System Speed Dial Codes
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Security Alert
Your Responsibility for Your System’s Security
Toll fraud, the unauthorized use of your telecommunications system by an unauthorized party (for example,
persons other than your company’s employees, agents, subcontractors, or persons working on your
company’s behalf) can result in substantial additional charges for your telecommunications services. You
are responsible for the security of your system. There may be a risk of toll fraud associated with your
telecommunications system. Your system administrator should read all installation, instruction, and
system administration documents provided with this product to fully understand the features that can
introduce the risk of toll fraud and the steps that can be taken to reduce that risk. Lucent Technologies
does not warrant that this product is immune from or will prevent unauthorized use of common-carrier
telecommunication services or facilities accessed through or connected to it. Lucent Technologies will not
be responsible for any charges that result from such unauthorized use.
Personal Speed Dial Codes
Code
01
02
03
04
05
06
07
08
09
10
11
12
Code
13
14
15
16
17
18
19
20
21
22
23
24
Called Party Called Party
Paging Numbers
No. No.Paging Group (s)
Page All
Loudspeaker Paging
Line Number
Zone 1
Zone 2
Zone 3
Zone 4
Group Numbers
No. No.Group (s) Group (s)
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1
Ringer Vol Select Ring Type
Speakerphone Vol
Redial
2
3
4
5
6
7
8
9
0
1
ABC
DEF
GHI
JKL
MNO
PQRS
TUV
WXYZ
Oper
*
#
Message
Mute
Hold
Auto
Flash
THIS NUMBER
PROGRAM
Leave Handset in cradle,
Spkr OFF
PAUSE
Spkr
SLOW
FAST
LO
HI
8110M
Your 8110M Telephone
Redial
Dials last number entered
from dialpad.
!
CAUTION:
To clean your phone, unplug it from the wall jack and use a
slightly dampened
cloth. To prevent permanent damage, do not immerse the phone in water or any
liquid and do not use liquid or aerosol cleaners directly on the telephone.
Dial Pad
The numbered buttons, along with ✽and
#, that are used to dial telephone numbers
and feature codes.
Flash
Press and release to
activate a feature.
Mute
Press to turn speakerphone microphone on or off so
that you can or cannot be heard by the caller.
Program
Use to program the Speed
Dial buttons.
Data Jack
Pause
When programming a Speed Dial
button, inserts a 1.5 second pause in
the number.
Speed Dial
Press these buttons to automatically
dial frequently used numbers. Pro-
gram the numbers using the Program
button.
Message Light
Red light flashes to indicate you
have a message.
Select Ring Type
Set switches to choose slow or fast
ringing and low or high ringing.
Ringer Volume Switch
Three-position switch for adjusting
ringer volume. You cannot turn
ringer off.
Hold Light
Red light goes on when you
have pressed the Hold button.
Hold
Press to put a call on hold.
Auto Answer
Press before calls come in to
answer all calls on speakerphone
automatically.
Speakerphone Volume
Switchhook
Press to disconnect a call.
Speakerphone
Press to turn speakerphone on/off for hands-free conversation during
call or when call rings; or press to hang up speakerphone call.
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2
Your 2500 YMGL Telephone
Switchhook
Press to disconnect a call. See p. 3 for details.
Ringer Volume Switch (on bottom of phone)
Three-position switch for turning ringer OFF, LO,
or HI.
Message Light
Red light flashes to indicate you have a message.
Dial Pad
The numbered buttons, along with ✽and #, that are
used to dial telephone numbers and feature codes.
Hold Light
Red light goes on when you have pressed the
Hold button. Flash
Press and release to activate a feature. See pp. 3
and 9 for details.
Redial
Dials last number entered from dialpad.
Mute
Press to turn handset on/off so that you can/cannot
be heard by caller.
Hold
Press to put a call on hold. See pp. 3 and 9
for details.
Tone-Pulse Switch (on bottom of phone)
Two-position switch for either tone or pulse
operation.
Positive Disconnect Switch (on bottom of phone)
Two-position positive disconnect switch must be in
the one (1) position.
Note for Users of the 2500 MMGL: The 2500
MMGL telephone is intended only for making and
receiving calls (for example, at a fax machine). It has
a positive disconnect switch, which should be turned
on. When positive disconnect is on, the phone can
not use Hold, Transfer, or Conference features.
!
CAUTION:
To clean your phone, unplug it from the wall jack and use a
slightly dampened
cloth. To prevent permanent damage, do not immerse the phone in water or any
liquid and do not use liquid or aerosol cleaners directly on the telephone.
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3
Features vary according to the way your company's telephone system is set up. Operation of fixed-feature
buttons (such as Hold) may vary. If any features or activities do not work as described in this book, ask
your system manager for help. See p. 6 for further information about activating features.
Switchhook, Flash Button, and Hold Button
Newer telephones with positive disconnect (such as the 2500 YMGL and the 8110M) operate differently
than other telephones without that capability. If you have an older single-line telephone, you can still use
the instructions in this book.
If you have a telephone with positive disconnect, use the Flash button to activate a feature. Do not use
the switchhook, or your call will be disconnected.
If you have an older single-line telephone, press and release the switchhook or the Flash button to
activate a feature. The Recall button works the same way as the Flash button. Whenever you see
instructions for the Flash button, you can use the Recall button instead. Do not use the Hold button
to activate a feature.
For all single-line telephones , when you press the Hold button (p. 9) to put a call on hold, you must pick
up the call again from your own telephone. The call cannot be picked up from another telephone in the
system or on a telephone that shares your line. To put a call on hold so that it can be picked up from
another telephone in the system, use Park (p. 11).
Understanding Your Telephone
-Rings-
Ring Meaning
1 ring Inside call
2 rings Outside call
3 rings Priority ring: outside call transferred to you or
returning camped-on call
-Tones-
Tone Meaning
Dial tone (steady) You can make a call.
Busy (slow repeating tone) The phone you are calling is busy.
Fast busy (fast repeating tone) No lines are available.
Error (alternating high-low tones) You dialed a number or used a feature
incorrectly.
Confirmation (double break in You used a feature correctly.
dial tone followed by steady tone)
Flash or switchhook dial tone You can now use a feature or dial for
(multiple breaks in dial tone, transfer or conference. If you have voice
then steady) mail, a fax, or a message from the system
operator, you hear this tone when you lift the
handset.
Callback (5 short beeps) This call is receiving Callback treatment
(see p. 8).
Call Waiting (1 or 2 beeps) You have an inside (1 beep) or an outside
(2 beeps) call waiting (see p. 8).
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4
Calling Basics
If you want to … Then
Hold a call so that you can activate a feature. See Hold, p. 9.
Put a call on hold so it can be picked up from any See Park & Pickup, p. 11.
extension.
Know whether someone is calling you when you are See Call Waiting, p. 8.
on a call.
Include yourself and 2 others on the same call. See Conference, p. 8.
Transfer a call. See Transfer, p. 12.
Enter an account code before or during a call. See Account Codes, p. 7.
Program codes for numbers you dial often. See Personal Speed Dial, p. 11.
Quickly dial numbers your company has programmed See System Speed Dial, p. 12.
for you.
Automatically redial the last number you called. See Last Number Dial, p. 10.
Connect to a busy extension or outside line when See Callback, p. 8.
it’s free.
Make a call from another extension, using your own See Authorization Codes, p. 7.
calling privileges.
Reach avoice mailboxwithoutcalling theperson. See Direct Voice Mail, p. 9.
Covering Calls
Answer a co-worker’s ringing telephone from your See Pickup, p. 11.
telephone.
Forward your calls to another telephone. See Forward & Follow Me, p. 9.
Answer your calls from another extension.
Feature Finder
This table shows where to look for information about performing specific telephone activities. Any
features that do not have detailed instructions can be used by following the directions in Using
Features (p. 6).
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5
Feature Finder
Messaging and Paging
If you want to … Then
Let a co-worker know you called. See Messaging, p. 10.
Find out if you have a voice mail message, fax, or
other message.
Broadcast over the company's loudspeaker system. See Paging, p. 10.
Page groups of people over speakerphones or page all
the people in your company who have speakerphones.
Put a call on hold so you can page a co-worker. See Park & Pickup, p. 11.
Leave a message in a co-worker's voice mailbox. See Direct Voice Mail, p. 9.
Privacy
Prevent co-workers from joining your calls. See Privacy,p. 12.
Timekeeping
Remind yourself of meetings or appointments. See Reminders,p. 12.
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6
Using Features
To use most features, dial #followed by a feature code (a 1-, 2-, or 3-digit number and/or ✻). Feature codes can
be used with touch-tone phones only. Your system manager may be able to make additional features available or
program settings that affect the way your phone works. The following features do not use a feature code:
• Hold • Conference • Call Waiting (turning it on/off)
• Transfer • Speakerphone Paging • Auto Callback
-Activating Features-
To activate a feature when you’re not on a call:
1. Lift the handset.
2. Dial #followed by a feature code from the Feature Codes list.
3. Dial any additional information required for the feature (for example, an extension number). You
may hear a confirmation tone.
4. Hang up.
To use a feature while you’re on a call: *
1. Press and release the Flash button.
For older single-line telephones , press and release the switchhook or Flash button.
2. Dial #followed by a feature code from the Feature Codes list.
3. Dial any additional information required for the feature (for example, an extension number).
You may hear a confirmation tone.
4. To return to the call, press and release the Flash button.
For older single-line telephones , press and release the switchhook or Flash button.
*If Transfer has been disabled by the system manager, you cannot use some features while you’re
on a call.
Feature Codes
Account Code Entry 82 + code + #
Authorization Code Entry 80 + code + #
Callback 55
Callback Cancel ✻55
Call Waiting
pick up a call waiting call 87
Direct Voice Mail 56
Follow Me 34 + extension
Forward
inside 33 + extension
outside 33 + dial-out code
+ number + #
Forward and Follow Me
cancel from all extensions ✻34 ✻
cancel from one extension ✻34 + extension
cancel from your phone 33 + your extension
Last Number Dial 84
Messaging
cancel message ✻53 + extension
leave message 25
Messaging continued
leave message 53 + extension
without calling
turn Message light off 54
Paging loudspeaker 9 + line number
+ zone
Park
return to parked call ✻✻
Personal Speed Dial code (01–24)
Pickup
group pickup 88
inside 9 + extension
outside 9 + line number
Privacy
off ✻31
on 31
Reminders
set reminder 81 + time + 2 or 7
cancel reminder ✻81
System Speed Dial code (600–729)
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7
Often-Used Features
-Account Codes-
In some companies, you enter an account code before or during a call, to indicate client billing
information. You may be
required to enter an account code for all outside calls, or account code entry
may be optional for incoming and outgoing calls. Check with your system manager for account operation
and account codes.
To enter an account code before calling:
1. Lift the handset.
2. When you hear the dial tone, dial #82.
3. Dial the account code followed by #.
4. Dial the dial-out code and phone number.
If you enter an account code for an incoming call before it arrives, you cannot change that code
during the call. To use account codes on a conference call, you must enter a separate code for each
party, before calling the person.
To enter or change an account code while on a non-conference call: *
1. Put the call on hold by pressing and releasing the Flash button.
For older single-line telephones , press and release the switchhook or Flash button.
2. Dial #82.
3. Dial the account code followed by #.
4. Return to the call on hold by pressing and releasing the Flash button again.
For older single-line telephones , press and release the switchhook or Flash button.
*If Transfer has been disabled by the system manager, you cannot enter or change an account code
while you’re on a call.
-Authorization Codes-
If your system manager has given you an authorization code, you can pick up someone else’s telephone,
enter your authorization code, and make an outside call with your own calling privileges. You must
activate the feature and enter your code for each call you make, even when you are adding people to a
conference. It is not necessary to use your authorization code for inside calls. Using an authorization
code does not affect the button assignments on your own phone or the phone you are visiting.
Security Alert
Compromise of authorization codes could lead to toll fraud or unauthorized charges.
Memorize your authorization code, and do not share it with anyone.
If the telephone has a programmed Authorization Code button , press it. The system selects a line
and automatically activates the Speaker button (an available line button is selected for you); then
continue with Step 3 below.
To enter an authorization code at any type of phone (except a QCC):
1. Lift the handset.
2. When you hear the dial tone, dial #80.
3. Dial your authorization code, followed by #.
4. Dial the dial-out code (usually a 9) for an outside call and then dial the phone number.
5. To make another call, repeat Steps 1–4.
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8
-Callback-
Ask your system manager whether Callback is available at your phone. Callback tells you when a
busy line (not a busy phone) or extension is free; after you dial and hear the busy signal, you don’t
have to dial again. You can use Callback for only one call at a time.
To use Callback when you hear the busy (extension) or fast busy (outside line) signal:
1. Dial #55.
2. After 5 short beeps, hang up.
3. After hearing the priority ring (3 rings), lift the handset. After 3 short beeps, you hear dial tone
and the system dials the call.
To cancel a Callback request:
1. Lift the handset and dial #✻55.
2. Hang up.
Often-Used Features
-Call Waiting-
When a call is waiting, you hear a single beep for inside calls and 2 beeps for outside calls. Outside
Call Waiting does not work on all lines; ask your system manager if it is available at your phone.
In addition, your system manager must turn Call Waiting on or off at your phone.
To complete a call and answer a waiting call:
1. When you hear the call-waiting beeps, hang up.
2. Lift the handset.
To put a call on hold and pick up a waiting call: *
1. To put the current call on hold, press and release the Flash button.
For older single-line telephones , press and release the switchhook or Flash button.
2. Dial #87 to connect to the waiting call.
3. Return to the held call by pressing and releasing the Flash button.
For older single-line telephones , press and release the switchhook or Flash button.
*If Transfer has been disabled by the system manager, you cannot put a call on hold and pick up a
waiting call.
-Conference-
Use Conference to add a third person (inside the system or at an outside number) to a call for a
3-way conference you originate.
To set up a conference call: *
1. While on a call, press and release the Flash button.
For older single-line telephones , press and release the switchhook or Flash button.
2. Dial the outside number or extension.
3. Announce the conference.
4. Press and release the Flash button.
• To end the conference, hang up.
• To drop the last party added, press and release the Flash button.
For older single-line telephones , press and release the switchhook or Flash button.
*If Transfer has been disabled by the system manager, you cannot set up a conference call.
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