Lumen Cisco 68 Series User manual

Cisco 68xx Series
Quick Reference Guide
page 1 of 2
Services not available everywhere. Business customers only. Lumen may change, cancel or substitute products and services,
or vary them by service area at its sole discretion without notice. ©2020 Lumen Technologies. All Rights Reserved.
Getting started
Setting up your voicemail
Making calls to
From your office phone:
1. Press the Voicemail button.
2. When prompted, enter the temporary passcode + #(provided in
your welcome email).
3. Follow the automated prompts to record your name, set your
schedule, and record an “open” and “closed” greeting.
From outside of the office:
1. Dial the voicemail retrieval number (provided in your welcome
email).
2. When prompted, enter your 10-digit phone number + #.
3. Reenter your 10-digit phone number + #.
4. Follow automated prompts to record your name, set your
Schedule, and record an “Open” and “Closed” greeting.
Phones in your office*
Extension Dialing (2-7 digits+#)
Phones in other offices
10-digit phone number
Local
10-digit phone number
Long Distance
10-digit phone number
Toll-Free
10-digit phone number
International
011 + country code + city code + number
Operator*
0
Information**
411
TTY
711
Emergency Services***
911
Voicemail PIN guidelines
* When dialing extensions or numbers less than 10 digits, add a #
after the number to make the call go through faster.
** Information may be restricted on some phones, charges may
apply.
*** Emergency services are tied to the service address of your phone.
PINs are required (can no longer be skipped)
PINs must be 6-15 numeric digits in length
The PIN cannot solely consist of your telephone number or any part of
your telephone number
The same digit cannot be repeated more than twice:
Allowed examples: 11xxxx, xxx88xxx, xxxxxx99
Not allowed examples: 222xxx, xx444xx, 77777
The entire PIN cannot be sequential, either ascending or descending:
Allowed examples: 012347, 98761, 01234560
Not allowed examples: 123456, 0123456789, 9876543210
Phone features
Consultative transfer
Blind transfer
Consultative transfer allows you to announce the caller prior to
completing the transfer process:
1. While on a call, press the Transfer soft key or Transfer button
(upper right of the key pad).
2. Using your keypad, enter the extension + #or the 10-digit
number + #.
3. When the party answers, announce the call.
4. Press the Transfer soft key (or button) or hang up to complete the
transfer.
5. If they don’t answer or you roll to voicemail, press the End Call
soft key to release the transfer process, then press the Resume
soft key to return to the caller.
Note: When transferring in this manner, the caller ID appearing to the
recipient of the transfer, is the caller ID of the transferring device, not
caller ID of the caller.
Blind transfer does not allow you to announce the caller:
1. While on a call, press the Page soft key.
2. Press the BlindXfer soft key.
3. Using your keypad, enter the extension + #or 10-digit number +
#.
4. The blind transfer is complete.
5. To cancel the blind transfer, press the Cancel soft key before the
#is entered on the keypad; press the Resume soft key to return to
the caller.
Note: When transferring in this manner, the caller ID that appears to
the recipient of the transfer is the caller ID of the calling party.
Transferring a call to voicemail
Making a conference call
To transfer callers directly to voicemail:
1. While on a call, press the Transfer soft key or button (upper-right
of the keypad).
2. Using the keypad, enter *55.
3. When prompted, enter the extension + #of the mailbox you want
to transfer to.
4. The call transfers directly to that phone’s voicemail.
Note: When transferring in this manner, the caller ID that registers in
the recipient’s voicemail is the caller ID of the incoming caller.
Conference up to 15 callers, including yourself:
1. While on a call, press the Conf soft key or Conf button (upper-
right of the keypad). The person you’re talking to is placed on hold
and you receive dial tone.
2. Dial the number of the person you want to conference into your
call.
3. After announcing the conference, press the Conf soft key or
button again, to complete the conference.
4. If they do not answer or do not wish to join the call, press the End
Call soft key, then press the Resume soft key to release that party
and return to your original caller(s).

Cisco 68xx Series
Quick Reference Guide
page 2 of 2
Services not available everywhere. Business customers only. Lumen may change, cancel or substitute products and services,
or vary them by service area at its sole discretion without notice. ©2020 Lumen Technologies. All Rights Reserved.
Phone features, continued
Forwarding calls
Do not disturb (DND)
Forward your calls to another extension or outside number:
To enable forwarding:
1. Press the Page soft key, then press the Forward soft key.
2. On the keypad, enter the extension or 10-digit number you want
to forward to.
3. Your device is forwarded and callers ring to the defined number.
To disable forwarding:
1. Press the Page soft key, then press the Clr fwd soft key.
2. Calls resume ringing to your phone.
Do Not Disturb (DND) sends all callers directly to voicemail:
To activate DND:
1. Press the Page soft key, then press the DND hard key.
2. The banner at the top of the display provides a visual that DND
has been enabled.
To deactivate DND:
1. Press the Page soft key, then press the Clr DND soft key.
2. Calls resume ringing to your phone.
Call park
Using call logs
Call park allows you to place calls on hold, then retrieve from another
phone within your office:
To park a call:
1. With an active call, press the Park soft key.
2. To park the call against your extension, press the #key (or enter a
valid extension + #).
3. The call is parked on that extension.
To retrieve a parked call:
1. Press the Unpark soft key.
2. Enter the extension + # the call was parked on.
Your phone retains call logs that can be accessed by pressing the
Settings button at the upper-left of the keypad.
Call logs retain records for 100 days.
You can also access more detailed call logs from your Outlook toolbar
and using the VoIP portal: https://voip.centurylink.com/
Speed dial 8
Speed dial 100
Speed dial 8 allows you to program up to 8 contacts using 1-digit
codes 2 through 9:
1. With dial tone, dial *74. When prompted, enter the 1-digit code
you’d like to program, followed by a 10-digit phone number.
2. To use speed dial 8, while the phone is on-hook (no dial tone), dial
a 1-digit code on the keypad, then lift the handset or press the
handsfree button. Example: Do not establish dial tone, dial “x”,
then lift the handset; x = the 1-digit code you want to dial.
Speed dial 100 allows you to program up to 100 contacts using 2-digit
codes 00 through 99:
1. With dial tone, dial *75. When prompted, enter the 2-digit code
you’d like to program, followed by the 10-digit phone number.
2. To use speed dial 100, while the phone is on-hook (no dial tone),
enter # + 2-digit code, then lift the handset or press the
handsfree button. Example: Do not establish dial tone, dial #+xx
and lift the handset; xx = the 2-digit code you want to dial.
Voicemail
Retrieving voicemail (3 ways to access)
Voicemail shortcuts
From your office phone:
1. Press the Voicemail key.
2. When prompted, enter your passcode + #.
From outside the office*:
1. Dial the voicemail retrieval number.
2. When prompted, enter your 10-digit phone number + #.
3. When prompted, enter your passcode + #.
By calling your direct-dial number:
1. During your greeting, press 7.
2. When prompted, enter your passcode + #.
Note: *You can save a contact in your mobile phone to automatically
log you in by adding a contact with the voicemail retrieval phone
number <pause> [10-digit number] # <pause> [password] #.
To get your messages
While a message is playing
1,1 To listen to your messages
4To repeat menu
5To hear message details
again
6To send copy of message
7To delete message
8To reply to message
8,8 To place a call to this
person
9To save this message
3,3,7 Delete message without
listening to it
1Rewind message (10 sec)
1,1 Restart message from
body
2Pause/resume
3Fast forward (10 sec)
3,3 End of message
4Slow message down
VoIP portal
Login information
New VoIP portal password
URL: https://voip.centurylink.com (make this link a favorite)
Username: included in the welcome email from your administrator
Password: included in the welcome email from your administrator
Record your password here: