Lumen Poly VVX Series User manual

Poly VVX D230 WiFi Handset
Quick Reference Guide
page 1 of 3
Services not available everywhere. Business customers only. Lumen may change, cancel or substitute products and services,
or vary them by service area at its sole discretion without notice. ©2020 Lumen Technologies. All Rights Reserved.
Device overview
Overview
The VVX D230 DECT IP phone is a standalone IP based wireless phone that enables you to manage calls to your line at any time while
you’re away from your desk. The system consists of a base station which supports up to 10 handsets. This guide provides overview
information on using the VVX D230 DECT IP phone.
Seamless call management while 'on-the-go', workspace mobility:
•Easy to operate, reliable performance
•Range - indoors 165 feet, outdoors 980 feet
•Battery capacity - 10 hours talk time, 100 hours standby
•10 handsets per base station
•Shared call appearances, call park, pickup, intercom
Device setup overview
Handset features
Handset hardware
1. Soft Keys - select feature and menu options at the bottom of the
display
2. Navigation Keys / OK Button - increase/decrease ringer
volume, scroll through menus, or move the cursor within various
fields; press the OK button to access the main menu, select
highlighted items, or save entries or settings while in the menu
3. Call Button - make or answer calls, view recent calls
4. End Button - disconnect your call
5. Keypad - enter numbers or characters
6. Speakerphone - make or answer calls using the speakerphone;
or move from the handset to a handsfree call
7. Redial Button - redial the last number dialed
8. Mute Button - mute or unmute while on an active call
9. Microphone - transmits your audio on the handset or
speakerphone
10. LED Light - flashes to indicate an incoming call, missed call or
new voicemail message
11. Earpiece - allows you to hear audio during active calls
12. Headphone Port - headset connection port
Base unit features
Base unit hardware
1. FIND - press to register wireless handset
2. Status Indicator - indicates whether the handset is charging, or
the phone is in use
3. Charging Cradle - charges the wireless handset when placed in
the cradle
Handset registration
Base unit tips
1. On the wireless handset, navigate to Menu > Settings > Features
> Registration
2. Select Register and press the OK button
3. Press and hold the FIND button on the base station for 5 seconds
4. Press the Yes soft key to confirm registration with the base station
"Registration Successful" displays if the phone successfully
registered.
For maximum coverage and to reduce interference, follow these
recommendations:
•Make sure the base station is at least 3 ft from other electrical
appliances to avoid interference
•If the reception for the base station location isn’t satisfactory, move
it to another location, placing it as high as possible ensures the
best signal
•Depending on surrounding conditions, as well as spatial and
structural factors, the range may reduce

Poly VVX D230 WiFi Handset
Quick Reference Guide
page 2 of 3
Services not available everywhere. Business customers only. Lumen may change, cancel or substitute products and services,
or vary them by service area at its sole discretion without notice. ©2020 Lumen Technologies. All Rights Reserved.
Feature overview
Menu
Navigation and soft keys
Press the Menu soft key to expose the following features:
1. Call Logs
2. Messages
3. Directories
4. DND
5. Call forwarding
6. Preferences
7. Settings
After accessing menu options by pressing the Menu soft key, use the
Up/Down Navigation keys to scroll through various options. With an
option highlighted, press the OK button to select. Continue using the
Navigation keys, the OK button, and the Soft Keys at the bottom of
the display, to manage features within the Menu option.
Making/ending calls
Answering incoming calls
Making a call:
1. Enter a 10-digit number, or extension, on the keypad
2. To use the handset: press the Green handset button to send
your call
3. To use the speakerphone: press the Speakerphone button then
the Green handset button to send your call
Ending a call:
1. Press the Red handset button or return the handset to the cradle
Note: Pressing the Red handset button is less disruptive to your
caller
Answering a call:
1. Press the Green handset button or the Speakerphone button
Answering a second call while on an active call
1. You hear a tone when receiving an incoming call
2. Press the Green handset button to answer on the handset;
press the Speakerphone button then the Green handset button
to answer on handsfree
3. This automatically places your existing caller on hold
Note: Press the Swap soft key to move between active and held
calls
Transfer (consultative)
Transfer (blind)
Consultative transfer allows you to announce the call before
completing the transfer:
Consultative transfer:
1. While on an active call, press the Options soft key
2. With Transfer highlighted, press the OK button or Select soft key
3. Enter the extension or 10-digit phone number you wish to
transfer to
4. Press the Green handset button or the New Call soft key
5. After announcing the call, press the Transfer soft key to complete
the transfer
Blind transfer does not allow you to announce the call:
Blind transfer:
1. While on an active call, press the Options soft key
2. Navigate to Blind Transfer, press the OK button or Select soft
key
3. Enter the extension or 10-digit number you wish to transfer to
4. Press the Transfer soft key to complete the transfer
Hold/navigate between calls
Conference (3-way) calling
Placing a call on hold:
1. While on an active call, press the Options soft key
2. With Hold highlighted, press the OK button or Select soft key
Resume a held call:
1. Press the Options soft key
2. With Resume highlighted, press the OK button or Select soft key
Navigate between active calls:
1. With an active call and a call on hold, press the Swap soft key
2. This places your active call on hold and returns you to the caller
on hold
Note: The active caller will always be at the top of the display; refer to
caller ID to determine which caller you’re speaking to
Placing a 3-way conference call:
1. While on an active call, press the New Call soft key
2. Enter the extension or 10-digit number for the next party
3. Press the Call soft key
4. When the party answers, announce the conference call
5. Press the Options soft key
6. Navigate to Conference and press the OK button or Select soft
key
Note: If you disconnect from the call, all parties are disconnected as
well

Poly VVX D230 WiFi Handset
Quick Reference Guide
page 3 of 3
Services not available everywhere. Business customers only. Lumen may change, cancel or substitute products and services,
or vary them by service area at its sole discretion without notice. ©2020 Lumen Technologies. All Rights Reserved.
Feature overview—continued
Call forwarding
Do not disturb (DND)
Call forwarding allows you to send incoming calls to another device,
including a mobile device such as a cell phone:
Enable Call Forwarding (Always):
1. Press the Menu soft key
2. Navigate to Call Forwarding and press the OK button or Select
soft key
3. With your extension highlighted, press the OK button or Select
soft key
4. With Always highlighted, press the OK button to select that option
5. Press the OK soft key
6. In the Forward to field, enter an extension or 10-digit number you
want to forward to
7. Press the Save soft key
Disable Call Forwarding (Always):
1. Press the Menu soft key
2. Navigate to Call Forwarding and press the OK button or Select
soft key
3. With your extension highlighted, press the OK button or Select
soft key
4. With Always highlighted, press the OK button
5. Press the OK soft key to disable forwarding
Note: You can also enable/disable Call Forwarding No Answer and
Busy, however, by default those options roll to voicemail; in
most cases those forwarding options should remain at their
default setting to avoid missed messages
With do not disturb (DND) enabled, all calls roll directly to voicemail:
Enable DND:
1. Press the Menu soft key
2. Navigate to DND then press the OK button or the Select soft key
3. All lines programmed on the handset are displayed
4. Press the OK soft key with Select All highlighted to place all lines
in DND, or navigate to a specific line
5. With Select All or the correct line highlighted, press the OK soft
key to select the line(s)
6. Press the OK soft key again
Disable DND:
1. Press the Menu soft key
2. Navigate to DND then press the OK button or Select soft key
3. All lines programmed on the handset are displayed
4. Highlight Select All or the line that’s currently enabled for DND,
press the OK button
Note: A DND icon appears next to the handset for each line having
this feature enabled
Voicemail
Voicemail for your business media phone can be accessed from your
VVX D230 handset. Listen to new and saved messages, and manage
voicemail features:
1. Press the Menu soft key
2. Highlight Messages and press the OK button or the Select soft
key
3. With Message Center highlighted, press the OK button or the
Select soft key
4. Highlight the line for the voicemail you wish to access, then press
the OK button or the Select soft key
5. When prompted, enter the PIN to access that mailbox