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Australian Warranty Conditions
1.1Our goods come with guarantees that cannot be
excluded under the Australian Consumer Law. You
are entitled to a replacement or refund for a major
failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if goods fail to be
of acceptable quality and the failure does not amount
to a major failure.
1.2 In addition to the guarantees that cannot be excluded
under the Australian Consumer Law described in
clause 1.1 and any other guarantee or warranty
implied by law, when you purchase one of our
products, you will also have the peace of mind in
knowing that your product is covered by CNP Brands
Standard Warranty. The Standard Warranty is provided
by C.O. White Pty Ltd trading as CNP Brands (ABN 97
004 169 233) (“CNP Brands"). The terms and conditions
of the Standard Warranty are further described below.
1.3 Subject to clause 1.1 and the terms below, CNP Brands
warrants that this CNP Brand product, purchased by
you in Australia or New Zealand:
a) Is free from defects in workmanship and material,
when the product is used for normal consumer use
for a period of 12 month from the date of purchase
as evidenced by your proof of purchase ("Warranty
Term"); and
b) Will, when the product is used for normal consumer
use, comply with the manufacturer's specifications
during the Warranty Term.
1.4 CNP Brands agrees to repair or replace at CNP Brands
cost, the product, and any accessory supplied with
the product, which is proven upon inspection by CNP
Brands or a CNP Brands Authorised Service Agent not
to comply with either warranty contained in clause
1.3. Any decision to repair or replace a product is to be
made by CNP in its absolute discretion. The extent of
any repair will be to rectify any defect in workmanship
and materials or to ensure that the product complies
with the manufacturer's specifications.
1.5 To make a claim under this Standard Warranty you will
need to:
a) Return the product within the Warranty Term to
the place of purchase together with your proof of
purchase, where the retailer will provide you with
assistance to make your claim; or
b) Contact CNP Brands Customer Care Centre on toll
free 1300 667 137 during the Warranty Term to
register your claim and provide the details to enable
CNP Brands to assess the claim.
1.6 You may also be required to make the product
available to CNP Brands or a CNP Brands Authorised
Service Agent. If you are required to return the
product to a CNP Brands Authorised Service Agent,
CNP Brands will provide details of the centre closest
to you. Unless CNP Brands decides otherwise you are
responsible for any costs associated with returning the
product to CNP Brands. The product will be at your risk
whilst in transit to and from the CNP Brands or CNP
Brands Authorised Service Agent, unless transported
by CNP Brands or its agents.
1.7 In order for your claim to be processed you will need
to provide to CNP Brands with an original proof of
purchase. For example an original retailer purchase
receipt, bill of sale, invoice, lay-by docket, credit card
receipt or similar proof of purchase.
1.8 If CNP Brands decide to repair a product, this product
may be replaced by refurbished products of the same
type rather than being repaired. Refurbished parts
may be used to repair the product. Replacement of
the product or a part does not extend or restart the
Warranty Term.
1.9 Exclusions
a) This Standard Warranty does not cover products
purchased as an ex-display, without being checked
by CNP Brands or CNP Brands Authorised Service
Agents.
b) This Standard Warranty does not cover faults or
defects caused by:
i. Unsuitable, improper use or use not in
accordance with the manufactures specifications;
ii. Incorrect installation or installation not in
accordance with instructions provided;
iii. Normal wear and tear;
iv. Inadequate or complete lack of maintenance;
v. Chemical, electrochemical or electrical influences;
or
vi. Harsh detergents or abrasive cleaners used on
product finishes.
c) To the fullest extent permitted by law, CNP Brands
excludes all liability for damage or injury to any
person, damage to any property, and any indirect
consequential or other loss or damage.
To contact CNP Brands or, to find the nearest CNP Brands
Authorised Service Agent, please contact CNP Brands on
1300 667 137, email info@cnpbrands.com.au or write to
CNP Brands, P.0 Box 8 Deer Park Victoria 3023 Australia.
Please also refer to our website www.cnpbrands.com.au.