MasterCraft 062-3538-6 User manual

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IMPORTANT:
Please read this manual carefully before running this
submersible sump pump and save it for reference.
INSTRUCTION
MANUAL
Submersible
SUMP PUMP
Model No. 062-3538-6

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NOTE:
If any parts are missing or damaged, or if you have any questions, please call our
toll-free helpline at 1-800-689-9928.
SAVE THESE INSTRUCTIONS
This manual contains important safety and operating instructions.
Read all instructions and follow them with use of this product.
TABLE OF CONTENTS
Quick Start Guide 4
Technical Specifications 6
Safety Guidelines 8
Key Parts Diagram 11
Assembly Preparation 12
Assembly Instructions 13
Operating Instructions 14
Maintenance 15
Troubleshooting 16
Warranty 17
TABLE OF CONTENTS

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QUICK START GUIDE
DISCHARGE PLUMBING
To install the discharge plumbing
and check valve on the pump:
A. Use non-stick tape — NOT pipe
joint compound.
B. Tighten the pipe into the pump.
C. Install the check valve as close to
the pump as possible.
D. Drill an 1/8” (3 mm) anti-airlock
hole as shown. The hole must be in
the sump.
2
INSERTING THE PUMP
Place the pump in the sump,
making sure that nothing interferes
with switch operation.
3
SUMP REQUIREMENTS
Pit must be covered. It is usually
10” (25.4 cm) in diameter and
14” (35.6 cm) deep.
Install on a hard surface: brick,
cement, or concrete block;
not sand, clay, or gravel.
1
1 1/4" (3.2 cm) or
1 1/2" (3.8 cm)
Discharge Pipe
Check Valve
1/8" (3 mm)
Anti-airlock Hole
PVC Threaded
Adaptor
Sump Pit
14"
(35.6 cm)
depth
10" (25.4 cm) diameter

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WARNING!
Plastic pipe glue is extremely flammable. Follow the glue manufacturer’s instructions
carefully if you are using glued plastic pipe for the discharge pipe.
Install in compliance with all applicable laws, codes, and ordinances. Non-compliance may
cause product failure, property damage, and/or personal injury.
Do not use an extension cord with a sump pump.
Regularly inspect pump inlet and clean away any debris.
QUICK START GUIDE
COMPLETING THE PLUMBING
Finish installing the necessary
plumbing. Follow the glue
manufacturer’s instructions for curing
time.
PLUGGING IN THE PUMP
Plug the pump into a 15 A
circuit.
The circuit should be GFCI protected
and dedicated to the sump pump.
4
VERIFYING OPERATION
Check the pump’s operation by filling
the sump with water until the pump
starts. Let it run until it has pumped
down the sump and stopped. Replace
the sump cover.
5

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TECHNICAL SPECIFICATIONS
TECHNICAL SPECIFICATIONS
Liquid temperature range 32 to 95°F (0 to 35°C)
Impeller Plastic
Solids handling 1/4” (6.3 mm) spherical
Discharge size 1 1/2” (3.8 cm) female national pipe thread (FNPT) or
1 1/4” (3.2 cm) FNPT (with adaptor)
Seal Lip seal
Cord length 10’ (3 m)
Upper bearing Ball bearing
Lower bearing Ball bearing
Single phase Permanent split capacitor (PSC)
Motor protection Auto-reset thermal overload protection in motor
Construction material Stainless steel motor housing, cast iron volute, plastic
impeller
Motor NEMA L, torque curve, oil-filled, squirrel cage induction,
class B insulation
Maximum flow 4200 U.S. GPH (15,899 L/hr)
Maximum head height 29’ (8.8 m)
MOTOR AND ELECTRICAL
SKU number 062-3538-6
HP 1/2
Power 115 V AC
Hz 60
RPM 3450
Full load amps 6.9
Cord size 18 AWG
Cord type SJTW
NOTE:
Do not reduce size of discharge pipe or hose below 1 1/4” (3.2 cm) diameter.
If discharge is too small, pump will overheat and fail prematurely.
This pump is designed for use in a residential sump only. Only pump
water with this pump.

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TECHNICAL SPECIFICATIONS
TECHNICAL SPECIFICATIONS
Liquid temperature range 32 to 95°F (0 to 35°C)
Impeller Plastic
Solids handling 1/4” (6.3 mm) spherical
Discharge size 1 1/2” (3.8 cm) female national pipe thread (FNPT) or
1 1/4” (3.2 cm) FNPT (with adaptor)
Seal Lip seal
Cord length 10’ (3 m)
Upper bearing Ball bearing
Lower bearing Ball bearing
Single phase Permanent split capacitor (PSC)
Motor protection Auto-reset thermal overload protection in motor
Construction material Stainless steel motor housing, cast iron volute, plastic
impeller
Motor NEMA L, torque curve, oil-filled, squirrel cage induction,
class B insulation
Maximum flow 4200 U.S. GPH (15,899 L/hr)
Maximum head height 29’ (8.8 m)
Lift in feet/
metres
0’
(0 m)
5’
(1.5 m)
10’
(3 m)
15’
(4.6 m)
20’
(6 m)
25’
(7.6 m)
U.S. gallons/
litres per hour
4200
(15,899)
4000
(15,142)
3600
(13,627)
3200
(12,113)
2400
(9,084)
1200
(4,542)
DIMENSIONS
PERFORMANCE CHART
*Friction loss in piping not included in measurement.
7 5/8" (19.3 cm)
4" (10.2 cm)
2 7/8" (7.3 cm)
10 1/16" (25.6 cm)
12 5/8" (32.1 cm)
8 1/2" (21.6 cm)
3 1/2" (8.9 cm)
3" (7.6 cm)
8 5/8" (21.9 cm)
3 15/16" (10 cm)
ON
OFF

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SAFETY GUIDELINES
This manual contains information that relates to protecting personal safety and preventing
equipment problems. It is very important to read this manual carefully and understand it
thoroughly before using this product.
• These precautions are intended for the personal safety of the operator and others working
with the operator. Failure to follow these instructions may result in a permanent loss of vision,
serious personal or even fatal injury, property damage and/or tool damage. Please take the
time to read and understand them.
• Wear safety glasses with side shields when operating the pump and verify that others in the
work area are also wearing safety glasses. Safety glasses must conform to both American
National Standards Institute (ANSI Z87.1) and Canadian Standards Association (CSA Z94.3)
standards requirements and must provide protection from flying particles from the front and the
sides. Failure to comply may result in moderate injury.
• The motor of this pump has a thermal protector that will trip if the motor becomes too hot. The
protector will reset itself once the motor cools down and an acceptable temperature has been
reached. The pump may restart unexpectedly if it is plugged in.
• This pump is made of high-strength, corrosion-resistant materials. It will provide trouble-free
service for a long time when properly installed, maintained, and used. However, inadequate
electrical power to the pump, dirt, or debris may cause the pump to fail. Please carefully read
the manual and follow the instructions regarding common pump problems and remedies.
• Mastercraft Canada is not responsible for losses, injury, or death resulting from a failure to
observe these safety precautions, or the misuse or abuse of pumps or equipment.
DANGER!
• Keep children away from the work area. Do not allow children to handle the pump.
• Follow all electrical and safety codes, particularly the Canadian Electrical Code, and local codes and ordinances.
• Disconnect the power supply to the pump, drain all water and release all pressure from the water system before
servicing any pump component.
• Risk of fire or explosion: Do not pump flammable or explosive liquids such as oil, gasoline, kerosene, ethanol, etc. Do not
use in the presence of flammable or explosive vapours. Using this pump with or near flammable liquids can cause an
explosion or fire, resulting in property damage, serious personal injury and/or death.
• Risk of electric shock: Never remove the ground terminal on the three-pronged power plug of the pump as the ground
terminal is designed for protection. Do not adjust any electrical appliance or product without disconnecting the power
supply. Do not stand on wet or damp surface or in water when the pump is connected. Avoid handling the pump with
wet hands.
• Risk of burns: Do not touch the motor housing during operation. The motor is designed to operate at high temperatures.
Do not disassemble the motor housing.
• Ensure the electrical power source is adequate for the requirements of the pump.
• Extension cords may not deliver sufficient voltage to the pump motor. Extension cords present a life-threatening safety
hazard if the insulation becomes damaged or the connection ends fall into water. The use of an extension cord to power
this pump is not permitted.
• This unit is designed only for use on 115 V (single phase), 60 Hz, and is equipped with an approved 3-conductor cord
and 3-prong grounded plug. Do not remove the ground pin under any circumstances. The 3-prong plug must be
directly inserted into a properly installed and grounded 3-prong, grounding-type receptacle. Do not use this pump
with a 2-prong wall outlet. Replace the 2-prong outlet with a properly grounded 3-prong receptacle (a GFCI outlet)
installed in accordance with the Canadian regulation is the National Electrical Code (NED) and the Canadian Electrical
Code (CEC). All wiring should be performed by a qualified electrician.
• Ensure that the electrical circuit to the pump is protected by a 15 A fuse or circuit breaker.
CAUTION!
• Know the pump and its applications, limitations, and potential hazards.
• Secure the discharge line before starting the pump. An unsecured discharge line will whip, possibly causing personal
injury and/or property damage.
• Secure the pump to a solid base. This will aid in keeping the pump in a vertical orientation. This is critical in keeping the
pump operating at maximum efficiency. It will also help prevent the pump from clogging resulting in premature failure.
• Periodically inspect the pump and system components. Disconnect the pump from the power supply before inspecting.
• Never run the pump dry, as doing so may damage the mechanical seal and void the warranty.
• Do not lift the pump by the power cord.
SAFETY GUIDELINES

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SAFETY GUIDELINES
UNPACKING
• Upon receiving the pump, it should be inspected for damage or shortages. If damage has
occurred, file a claim immediately with the carrier that delivered the pump. If the manual is
removed from the packaging, do not lose or misplace.
STORAGE
• Short Term—Pumps are manufactured for efficient performance following short, inoperative
periods in storage. For best results, pumps can be retained in storage, as factory assembled,
in a dry atmosphere with constant temperatures for up to six (6) months.
• Long Term—For storage of six (6) months, to twenty-four (24) months, the units should
be stored in a temperature-controlled area: a roofed-over, walled enclosure that provides
protection from the elements (rain, snow, wind, dust, etc.), and where the temperature can
be maintained between 4 and 40°C (40 and 104°F). If extended high humidity is expected
to be a problem, all exposed parts should be inspected before storage and all surfaces that
have the paint scratched, damaged, or worn should be recoated with a water-based, air-dry
enamel paint. All surfaces should then be sprayed with a rust-inhibiting oil.
• Pump should be stored in its original shipping container. On initial start up, rotate impeller by
hand to ensure seal and impeller rotate freely.
INSTALLATION
DISCHARGE
• Discharge piping should be as short as possible. A check valve is recommended for each
pump being used. The check valve is used to prevent backflow into the sump. Excessive
backflow can cause flooding and/or damage to the pump.
ELECTRICAL CONNECTIONS
• Pump comes with float switch.
• Power Cable—The cord assembly mounted to the pump must not be modified in any way.
Any splice between the pump and the control panel must be made in accordance with all
applicable electric codes. It is recommended that a junction box, if used, be mounted outside
the sump or be of at least NEMA 4 construction if located within the wet wall. Do not use the
power cable to lift pump.
WARNING!
• Protect the electrical cord from sharp objects, hot surfaces, oil, and chemicals. Avoid kinking the cord. Do not use
damaged or worn cords.
• Failure to comply with the instructions and designed operation of this unit may void the warranty. Attempting to use a
damaged pump can result in property damage, serious personal injury and/or death.

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SAFETY GUIDELINES
SAFETY GUIDELINES
WIRE SIZE
• Consult a qualified electrician for proper wire size.
PRE-OPERATION: CHECK VOLTAGE AND PHASE
• Before operating pump, check to make sure that the voltage and phase information
stamped on the pump’s identification plate matches the available power.
IDENTIFICATION PLATE
• Note the numbers on the pump’s identification plate and record at the end of the manual
for future reference.
INSULATION TEST
• Before the pump is put into service, an insulation (megger) test should be performed on it.
The ohm values as well as the volts and amps should be recorded.
PUMP-DOWN TEST
• After the pump has been properly wired and lowered into the basin, sump, or lift station,
it is advisable to check the system by filling with liquid and allowing the pump to operate
through its pumping cycle. The time needed to empty the system, or pump down time,
should be recorded.
MAINTENANCE
• As the motor is oil-filled no lubrication or other maintenance is required.
CAUTION!
• Risk of electric shock. Do not remove cord and/or strain relief. Do not connect conduit to pump.

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KEY PARTS DIAGRAM
PARTS LIST
No. Description Qty.
1 Power cord 1
2 Carry handle 1
3 Motor cap 1
4 Motor housing 1
No. Description Qty.
5 1 1/4” (3.2 cm)
adaptor
1
6 Pump outlet 1
7 Float switch 1
7
1
5
6
3
4
2

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ASSEMBLY PREPARATION
APPLICATION
TOOLS REQUIRED
• This submersible sump pump is designed for home sump applications. Use this pump
only for pumping water.
• This unit is not designed as a waterfall or fountain pump, or for applications involving salt
water or brine. Use with waterfalls, fountains, salt water or brine will void warranty.
• Do not use where water recirculates.
• Not designed for use as a swimming pool drainer.
Flat-head screwdriver
Threaded adaptor
(pipe to pump)
1 1/4" (3.2 cm) or
1 1/2" (3.8 cm)
check valve
1 1/4" (3.2 cm) or
1 1/2" (3.8 cm)
ABS or PVC pipe
Hacksaw Cable ties Safety goggles Tape measure
Cross-head screwdriver Channel lock pliers Pipe wrench
ABS or PVC cement
(to match the pipe)
Thread tape
1 1/4" (3.2 cm)
or 1 1/2" (3.8 cm)
90° elbow
MATERIALS REQUIRED (NOT INCLUDED)

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ASSEMBLY INSTRUCTIONS
INSTALLATION
DANGER!
• Risk of electric shock, fire or serious injury and/or death. Pump should always be electrically grounded
to a suitable electrical ground such as a grounded water pipe or a properly-grounded metallic
raceway, or ground wire system. Do not cut off the round ground pin.
CAUTION!
• Risk of flooding. Can cause personal injury and/or property damage. If a flexible discharge
hose is used, make sure the pump is secured in the sump to prevent movement. Failure
to secure the pump may allow pump movement, switch interference and prevent the pump
from starting or stopping.
• Risk of flooding. Can cause personal injury and/or property damage. Failure to make an
operational check may lead to improper operation, premature failure, and flooding.
NOTE:
Do not use ordinary pipe joint compound on plastic pipe. Pipe joint compound can damage plastics.
If your check valve is not equipped with an air bleed hole to prevent an airlock in the pump, drill a 1/8” (3 mm) hole
in the discharge pipe just above where the discharge pipe screws into the pump discharge. Be sure the hole is
below the waterline and the check valve to prevent airlocks.
Minimum
14" (35.6 cm)
depth
Minimum
10" (25.4 cm)
width
check valve
1/8" (3 mm)
anti-airlock
hole
• Install the pump in sump pit with minimum diameter of
10” (25.4 cm). The sump depth should be 14” (35.6 cm).
Construct the sump pit of tile, concrete, steel or
plastic. Check local codes for approved materials and for
proper installation.
• Install the pump in a pit so that the switch operating
mechanism has maximum possible clearance.
• The pump should not be installed on clay, earth or sand
surfaces. Clean the sump pit of small stones and gravel
which could clog the pump. Keep the pump inlet screen
clear.
• Install discharge plumbing. Use rigid plastic pipe and
wrap threads with PTFE pipe thread sealant tape. Screw
pipe into the pump hand tight plus 1 1/2 turns.
• To reduce motor noise and vibrations, a short length of
rubber hose [1 7/8” (47.6 mm) I.D., e.g., radiator hose]can be connected into the discharge line
near the pump using suitable clamps.
• Install an in-line check valve or an in-pump check valve to prevent flow backwards through the
pump when the pump shuts off.
• Power Supply: Pump is designed for 115 V, 60 Hz, operation and requires a minimum 15 A
individual branch circuit. Plug the power plug into a 115 V GFCI power outlet.
• If the pump discharge line is exposed to outside subfreezing atmosphere, a portion of the line
exposed must be installed so any water remaining in the pipe will drain to the outfall by gravity.
Failure to do this can cause water trapped in the discharge to freeze which could result in damage
to the pump.
• After the piping and check valve have been installed, the unit is ready for operation.
• Check the pump operation by filling the sump with water and observing pump operation through
one complete cycle.

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OPERATING INSTRUCTIONS
• The shaft seal depends on water for lubrication. Do not operate the pump unless it is
submerged in water as the seal may be damaged if allowed to run dry.
• The motor is equipped with an automatic reset thermal protector. If temperature in the
motor should rise unduly, the switch will cut off all power before damage can be done
to the motor. When the motor has cooled sufficiently, the switch will reset automatically
and restart the motor. If the protector trips repeatedly, the pump should be removed and
checked. Low voltage, long extension cords, clogged impeller, very low head or lift, a
plugged or frozen discharge pipe, etc., could cause the protector to trip.
• The pump will not remove all water.
OPERATION
DANGER!
• Risk of electric shock, fire or serious injury and/or death. Do not handle a pump or pump motor
with wet hands or when standing on a wet or damp surface or in water.
• Risk of electric shock, fire or serious injury and/or death. Before attempting to check why the
unit has stopped operating, disconnect power from the unit.

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MAINTENANCE
TO CLEAN A PUMP CLOGGED WITH DEBRIS:
• Unplug the pump from electrical power.
• Unscrew the stainless screws (5), the seal plate (4) and gasket (3).
• Use a flat-head screwdriver to hold the shaft (1), then turn the impeller (2) counter-
clockwise to release the impeller (2).
• Remove debris from around the shaft (1) and on/under the impeller (2).
• Reassemble the pump.
CARE AND CLEANING
DO DO NOT
When the power is disconnected,
inspect the pump suction screen and
remove all debris, then plug the pump
back into the grounded (GFCI) outlet.
Do not disassemble the motor housing.
This motor has NO repairable internal
parts.
Do not lift up the pump by the power cord.
1
2
5
4
3
CAUTION!
• Always use the handle to lift the pump. Never use the power cord to lift the pump.
To avoid skin burns, unplug the pump and allow time for it to cool after periods
of extended use.

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TROUBLESHOOTING
Problem Possible Causes Corrective Action
The pump does not
start or run.
The fuse is blown.
The breaker is tripped.
The plug is disconnected.
The plug is corroded.
There is thermal overload.
The switch failed.
The motor failed.
Replace the fuse.
Reset the breaker.
Secure the plug.
Clean the plug prongs.
Unplug for 30 minutes and then
plug in again.
Replace the switch.
Replace the pump.
The pump operates
but pumps little
or no water.
The screen is blocked.
Debris is caught in the
impeller or discharge.
The impeller is loose on the
shaft or the impeller is broken.
Clean the screen.
Remove the debris.
Reassemble the impeller or replace
the impeller.
The pump starts and
stops too often.
There is a backflow of water
from the piping or the check
valve is leaking.
The float switch is stuck.
Install a check valve or replace the
check valve.
Clean the float switch to make sure the
float moves up and down freely.
The pump will not
shut off.
The switch is tangled.
The float switch is faulty.
The float is obstructed.
Reposition the pump and make sure
the switch moves freely.
Replace the switch.
Remove the obstruction.
TROUBLESHOOTING

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This Mastercraft product is guaranteed for a period of two (2) year from the date of original retail purchase, against
defects in materials and workmanship.
Subject to the conditions and limitations described below, this product, if returned to us with proof of purchase within
the stated warranty period and if covered under this warranty, will be repaired or replaced (with the same model, or one
of equal value or specification), at our option. We will bear the cost of any repair or replacement and any costs of labour
relating thereto.
These warranties are subject to the following conditions and limitations :
a. a bill of sale verifying the purchase and purchase date must be provided;
b. this warranty will not apply to any product or part thereof which is worn or broken or which has become inoperative
due to abuse, misuse, accidental damage, neglect or lack of proper installation, operation or maintenance (as
outlined in the applicable owner’s manual or operating instructions) or which is being used for industrial, professional,
commercial or rental purposes;
c. this warranty will not apply to normal wear and tear or to expendable parts or accessories that may be supplied with
the product which are expected to become inoperative or unusable after a reasonable period of use;
d. this warranty will not apply to routine maintenance and consumable items such as, but not limited to, tune-ups or
adjustments;
e. this warranty will not apply where damage is caused by repairs made or attempted by others (i.e., persons not
authorized by the manufacturer);
f. this warranty will not apply to any product that was sold to the original purchaser as a reconditioned or refurbished
product (unless otherwise specified in writing);
g. this warranty will not apply to any product or part thereof if any part from another manufacturer is installed therein or
any repairs or alterations have been made or attempted by unauthorized persons;
h. this warranty will not apply to normal deterioration of the exterior finish, such as, but not limited to, scratches, dents,
paint chips, or to any corrosion or discolouring by heat, abrasive and chemical cleaners; and
i. this warranty will not apply to component parts sold by and identified as the product of another company, which shall
be covered under the product manufacturer’s warranty, if any.
Additional Limitations
This warranty applies only to the original purchaser and may not be transferred. Neither the retailer not the manufacturer
shall be liable for any other expense, loss or damage, including, without limitation, any indirect, incidental, consequential
or exemplary damages arising in connection with the sale, use or inability to use this product.
Notice to Consumer
This warranty gives you specific legal rights, and you may have other rights, which may vary from province to province.
The provisions contained in this warranty are not intended to limit, modify, take away from, disclaim or exclude any
statutory warranties set forth in any applicable provincial or federal legislation.
Made in China
Imported by
Mastercraft Canada Toronto, Canada M4S 2B8
WARRANTY