Matrox PJ-4OLP User manual

www.matrox.com/graphics
Graphics Solutions for Professionals
Matrox PJ-4OLP
User Guide
10987-301-0101
2008.01.11
ENGLISH

2 Matrox PJ-4OLP – User Guide
Overview
Thank you for purchasing a MatroxPJ-4OLP graphics card. This product is a high-performance
graphics card that plugs into an expansion slot inside your personal computer. With a Matrox PJ-
4OLP card, you can use 4 monitors
1
at a time.
Hardware supplied
Software supplied (for Windows 2000/XP, and Windows XP
Professional x64)
Download the latest software package for your product from the Matrox Web site
(www.matrox.com/graphics/support/drivers/latest/home.cfm).
Installation overview
To install your Matrox product:
1 Install the Matrox card – see “Hardware installation”, page 3.
2 Connect your monitors – see “Connection setup”, page 6.
3 Install the software – see “Software setup”, page 8.
1Theterm monitor refers to projectors and computer monitors.
Matrox PJ-4OLP card 2 DVI dual-monitor cables 4 DVI-to-HD15 adapters
Note: IfyourMatroxproductisalreadypartiallyorfullyinstalledonyourcomputer,some
or all the installation information in this guide may not apply to you. However, this
information may be useful if you need to reinstall your Matrox product.

Matrox PJ-4OLP – User Guide 3
Hardware installation
This section describes how to install your Matrox card. For information specific to your computer,
like how to remove its cover, see your system manual.
1Open your computer and
remove your existing graphics
card*
If a graphics card isn’t already installed in
your computer, skip to step 2.
a Using Add/Remove Programs in the
Windows
Control Panel , remove any
currently installed display drivers.
Restart your computer for the changes
to take effect.
After your computer restarts, you’re
prompted to install drivers for the new
graphics hardware detected. Click
Cancel .
b Turn off your computer and all peripherals such as your monitor or printer.
c Open the computer and remove your existing graphics card (if any). (If graphics
hardwareisbuiltintothemotherboardofyourcomputer,thisgraphicshardwareshould
automaticallydisableitselfafteryourMatroxcardisinstalled.Formoreinformation,see
your system manual.)
WARNING: To avoid personal injury and to prevent damage to your computer or Matrox
hardware,turnoff your computer,unplugit, andthenwaitfor it tocoolbeforeyou install
your Matrox product and touch any of the internal parts of your computer.
While your computer is turned off but still pluggedin, some electrical current is supplied
to the motherboard. This current may prevent newly installed hardware from working
properly.
Also,static electricitycanseverelydamageelectronicparts.Beforetouchinganyelectronic
parts, drainstatic electricity from your body(forexample,by touching themetalframe of
yourcomputer).Whenhandlingacard,carefullyholditbyitsedgesandavoidtouchingits
circuitry.
* With multi-displaymode, you may be ableto use your existing graphics card. For Windows 2000/XP, see Windows 2000/XP
online help under “Install additional monitors”.

4 Matrox PJ-4OLP – User Guide
2Choose a PCI slot
Most computers havedifferent types of
expansion slots.Choose a PCI (not
PCI
Express
) slot foryour graphics card. Your
card supports both 64-bit and 32-bit PCI
slots. Your system manual should identify
thelocationofeachtypeofexpansionslotin
your computer.
3Insert your Matrox card
a Position your Matrox card over the
expansion slot you’ve chosen.
b Pushthe cardinfirmlyandevenlyuntil
it’s fully seated in the slot.
c Secure the bracket of your Matrox card
to the computer frame.
(64-bit)
(Back of computer)
(32-bit)
PCI
Express
slots
(×16)
(×1)
PCI
slots
Note: If you’re using a PCI graphics card in a 64-bit compatible slot, your choice of PCI slot
may affect your card or system performance. For more information, see your computer
manual.
WARNING: Inserting your Matrox card
into the wrong type of slot could damage
your card, your computer, or both.
If you’re using a 32-bit PCI slot, only part
of your card’sedge connector should be
inserted into the PCI slot (the part closest
to the back of the computer).
PCI card
32-bit 64-bit

Matrox PJ-4OLP – User Guide 5
Your Matrox card is now installed. Before restarting your computer , connect your monitor or
monitors (“Connection setup”, page 6).
After connecting , restart your computer and install your
Matrox software (see “Software setup”, page 8)
WARNING: If your computer doesn’t restart after your Matrox card is installed, turn off
your computer to avoid damaging electronic parts. For troubleshooting information, see
page 10.

6 Matrox PJ-4OLP – User Guide
Connection setup
This section describes how to connect computer monitors to your Matrox product.
To use 4 computer monitors at a time, make sure your monitors support the same settings (such as
display resolution and refresh rates). All your monitors must be of the same type, either analog or
digital.
While using 4 monitors at the same time, certain limitations may apply. For more information, see
“Display information”, page 24.
1Connect your dual-monitor
cables
Attach your Matrox dual-monitor cables to
the connectors on the bracket of your
Matrox card. Make sure the connectors are
properly fastened.
Dual-monitor
cable
WARNING: To avoid damaging the LFH-60 connector on your
dual-monitor cable or on your graphics card, carefully insert the
connectoronyourdual-monitorcableasstraightaspossibleintothe
connector onyour graphics card. Specifically,inserting the
connectors into each other at an angle is likely to bend and damage
the pins on the connector of the dual-monitor cable.

Matrox PJ-4OLP – User Guide 7
2Connect your monitors
If your monitor has an HD-15 connector,
use a DVI-to-HD15 adapter included with
yourproduct toconnectyourmonitorcable
to your dual-monitor cable.
If yourmonitor has a DVI connector,
connect your monitor cable directly to the
dual-monitorcablewithoutusingaDVI-to-
HD15 adapter.
Make sure all connectors are properly
fastened.
Your Matrox card is now installed. Restart your computer and install your Matrox software (see
“Software setup”, page 8).
Monitor connector
(HD-15)
Monitor connector
(DVI)
DVI-I
connector
DVI-to-HD15
adapter
Note: To connect a digital monitor (a
monitor that uses digitalinput, usually a
flat panel monitor) to your Matrox
product, your monitor must have a DVI
connector.
Some monitors with DVI connectors
support both digital and analog input. If
you’re using one of these monitors with
your Matrox product, make sure it’s configured to use the correct type of input. For more
information, see your monitor documentation.
Note: Monitors are numbered consecutively based on which
connectoreachisattachedto.Numberingstartswiththe
primary
display
– the onethat first displaysinformationwhenyourestart
your computer. If another graphics card is installed in your
computer, display numbering may be different
.
DVI connector
(DVI-D: digital)
HD-15 connector (analog)
DVI connector
(DVI-I: analog/digital)
PJ-4OLP

8 Matrox PJ-4OLP – User Guide
Software setup
This section describes how to install Matrox software for Windows 2000/XP .
You may need administrator rights toinstall certain software. For more information, see Windows
documentation or contact your system administrator.
1Download your Matrox software package
Download the latest software package for your product from the Matrox Web site
(www.matrox.com/graphics/support/drivers/latest/home.cfm).
2Install display driver
Windows detects new hardware when you restart. If Matrox display drivers haven’t been
previously installed, Windows prompts you to install a display driver. Click
Cancel , then
install the software package you downloaded. Follow the on-screen instructions.
3 Configure your monitor settings
To take full advantage of your graphics card, make sure the monitor settings for the main
monitor are supported by
all 4 monitors connected to your graphics card:
a Right-click your Windows desktop background, then click Properties ! Settings !
Advanced ! Monitor .
b If “ Hide modes that this monitor cannot display ” is available, make sure it’s enabled.
Under
Screen refresh rate , select the highest refresh rate listed.
c Click OK ! OK .
For more information on Windows monitor settings, see Windows documentation.
Note: Windows XP SP2 (Service Pack 2) – Windows may install a Matrox display driver
unsupported by your product when your Matrox product is detected as new hardware. If
you aren’t prompted to install a display driver,
DON’T RESTART your system. Install the
software package you downloaded.
If you do restart your computer, see page 11 for more information on reinstalling your
display driver.
WARNING: If incorrect software monitor settings are applied, some monitors can be
permanently damaged. For more information, see your monitor manual.

Matrox PJ-4OLP – User Guide 9
4Set up your display software
UseMatroxPowerDesksoftwaretochangecertain displaysettingsoraccessMatroxfeatures.
To access PowerDesk, double-click its icon ( ) on your Windows taskbar. To see the
PowerDeskiconinWindows XP, you may needtoclickthe
Show hidden icons button ( )
on your Windows taskbar.For more information on how to use Matrox PowerDesk, see the
online help.
Edge overlap setup
Use the Matrox edge overlap feature to overlap adjacent displays.
Windows 2000/XP – To configure edge overlap:
1 Clickthe PowerDesk icon ( ) on your Windows taskbar. (To see the PowerDesk icon
in Windows XP, you may need to click the
Show hidden icons button ( ) on your
Windows taskbar.)
2 Select Edge Overlap ! Display 1 .
3 Choosetheamountofoverlapyouwantforyouradjacentdisplays.Click OK forchanges
to take effect.
For more information on Matrox PowerDesk, see the online help.
Note: Before using edge overlap make sure you’reusing a horizontal stretched mode. Edge overlap
works only while you’re in
horizontal stretched mode.

10 Matrox PJ-4OLP – User Guide
Troubleshooting
Basic procedures
This section explains basic procedures that are referred to by some troubleshooting items in this
guide.
Restarting in VGA mode
Windows 2000/XP – What follows is information on how to restart your computer in VGA mode .
1 Click Start ! Shut Down ! Restart ! OK * to restart your computer. (* Depending on
your versionandconfiguration ofWindows,thispartof the stepmaynotbenecessary.)
Ifyour primarymonitorisunusable, see yoursystemmanualfor informationonhowto
restart your computer using a hardware control.
2 Before Windows starts, press [F8] for the Windows startup menu to appear. (If [F8]
doesn’t work, instead try pressing and holding [Ctrl] before Windows starts.)
3 Select “VGA mode”, then press [Enter].
Graphics – Main troubleshooting
This section addresses possible problems that could prevent you from using your computer.
Problem Computer doesn’t display information or boot after Matrox card is
installed
1
Cause Your Matrox card may not be properly installed.
1
Solution Make sure your Matrox card is properly installed. Specifically, make sure the card is firmly
inserted in its expansion slot and that all connections to it are firmly in place. For more
information, see “Hardware installation”, page 3.
2
Cause There may be unsupported graphics hardware in your computer.
1
Solution If an unsupported graphics card is plugged into an expansion slot, remove it.
2
Solution If graphics hardware is built into your computer motherboard, your system may not have
automaticallydisableditwhenyouinsertedyourMatroxcard.Checkyoursystemmanualfor
instructions on how to disable your computer’s built-in graphics hardware.

Matrox PJ-4OLP – User Guide 11
3
Cause Your computer BIOS (Basic Input/Output System) may not be up to date. For more
information on your computer BIOS, see your system manual.
1
Solution Reinstall yourpreviousgraphicscardand,ifpossible,updateyourcomputerBIOS.Thiscan
usually be done with software from the manufacturer of your computer. Contact your system
vendor or manufacturer to get a BIOS update for your computer.
To get the correct BIOS update, you may need to knowthe serial number your computer
displays when it restarts. (This number is usually in the lower-left corner of the display.)
Problem Wrong color balance, screen image off-center, or no picture at all
1
Cause Windows XP Service Pack 2 – Windows Service Pack 2 has installed a version of the Matrox
display driver that doesn’t support your Matrox product.
1
Solution YouneedtoinstalladisplaydriverthatsupportsyourMatroxproduct.Toreinstallthedisplay
driver, you first need to restart your computer in VGA mode (see“RestartinginVGAmode”,
page 10).WhileinVGAmode,installtheMatroxdisplaydriverontheinstallationCD-ROM
provided with your product. If no CDwas providedwith your product, see the Matrox Web
site (www.matrox.com/graphics) to download a display driver.
2
Cause Your monitor video controls may be improperly set.
1
Solution Adjust yourmonitor controls (brightness, contrast, and so on). For more information, see
your monitor manual.
3
Cause Your monitor may not be properly connected.
1
Solution Make sure your monitor is properly connected to the correct connector on your Matrox
graphics card (see “Connect your dual-monitor cables”, page 6).
2
Solution Make sure the monitor power cable is firmly in place.
3
Solution Make sure the connection to the back of the monitor is firmly in place.
4
Cause If your monitor supports multiple input sources (analog/digital), it maybe using the wrong
source.
1
Solution Makesureyourmonitorisusingthecorrectinputsource.Formoreinformationonselecting
the input source for your monitor, see your monitor documentation.
2
Solution Change your connection setup to use a different input source. For more information, “”,
page 7.

12 Matrox PJ-4OLP – User Guide
5
Cause If display problems occur after the startup screen of your operating system, your software
monitor settings may be incorrect.
1
Solution Make sure correct software monitor settings are selected.
If your primary display is still usable, see “Configure your monitor settings”, page 8.
Otherwise, see the next troubleshooting item.
Problem After the startup screen, or after display settings are changed, the
screen image is garbled or unusable
(blank screen, rolling or overlapping screen images)
1
Cause The Matrox display driver may be trying to use settings your monitor doesn’t support.This
can happen if a monitor was never selected in the software and the display resolution was
changedtooneyourmonitordoesn’tsupport,orifthemonitorconnectedtoyourcomputer
was changed without it being changed in the software. One of your monitors may not
support the monitor settings of the main monitor.
2
Cause Files on your systemmay have been deleted or corrupted.
1
Solution Uninstall, then reinstall Matrox software:
Windows 2000/XP –
1 If yourprimary display is currently unusable, restart your computer in safe mode or
VGA mode (see “Restarting in VGA mode”, page 10).
WARNING: If incorrect software monitor settings are applied, some monitors can be
permanently damaged. For more information, see your monitor manual.
Note: Inmulti-displaymode,allthemonitorsconnectedtoyourunitusethesamemonitor
settings. While using Windows display controls, all monitors use the settings of the main
monitor (the monitor connected to the connector #1 on your Matrox product). While
using advanced Matrox display controls, the monitor settings for your monitors are
determined by Matrox PowerDesk. Make sure you’re using monitor settings supported by
your monitors.
Note: Before removing software, make sure you have all the necessary files to reinstall
softwarethatmaystill beneeded.Also,makesurethe displaydriveryoureinstallsupports
all Matrox products in your computer.

Matrox PJ-4OLP – User Guide 13
2 To remove Matrox software:
a Click Start ! Settings * ! Control Panel ! Add/Remove Programs (double-click*)
! Matrox Driver ! Change/Remove ! Yes . (* Depending on your version and
configuration of Windows, this part of the step may not be necessary.)
b Click No if you’re asked to restart your computer.
c Click Matrox PowerDesk-SE ! Change/Remove ! Yes .
3 Restart your computer.
4 AfterremovingMatroxsoftware,installthelatestdisplaydriverforyourMatroxgraphics
card. You may also need to reinstall other Matrox software.
Graphics – Extra troubleshooting
The following are extra troubleshooting items related to graphics hardware.
Problem Can’t use Windows, Windows reports a configuration error, and/or
can’t install or uninstall display driver
1
Cause The problem may be specific to the motherboard in your computer.
1
Solution There may be a software update available for your motherboard. To find out what
motherboardmodelyourcomputerisusing,seeyoursystemmanual.Formoreinformation,
contact the maker of your motherboard or computer. Many motherboard or computer
manufacturers have software updates available on their Web site.
2
Cause Files on your systemmay have been deleted or corrupted.
1
Solution Uninstall, then resinstall Matrox software. For more information, see page 12.
Note: Windows2000/XP– Youmayneedadministratorrightstoremovecertainsoftware.
For more information, see Windows documentation.
Note: Windows 2000/XP – You may need administrator rights to install certain software.
For more information, see Windows documentation.

14 Matrox PJ-4OLP – User Guide
Problem Monitor settings aren’t automatically detected
1
Cause Your monitor may not be Plug-and-Play. Most new monitors are Plug-and-Play but many
older ones aren’t. Software can’t automatically detect settings for monitors that aren’t Plug-
and-Play
1
Solution Manuallyselectyourmonitorsettingsinthesoftware.ForWindows2000/XP,see“Configure
your monitor settings”, page 8.
2
Cause If a monitor was changed or added while Windows was running, the new monitor may not
be detected by the software.
1
Solution Restart your computer. If your monitor is a Plug-and-Play (DDC) monitor,, it should be
automatically detected by the software.
Problem Built-in network card doesn’t work after multi-monitor graphics card
is installed
1
Cause The installation of a multi-monitor graphics card may have caused your computer to
reallocate system resources.
1
Solution Try reinstalling your network drivers.
2
Solution Try movingyourMatroxmulti-monitor graphicscardtoanotherPCIslotinyourcomputer.
Problem After game for Windows 2000/XP starts, monitor doesn’t display
properly
(blank screen, rolling or overlapping screen images)
1
Cause If your game uses a low-resolution (640 × 480 and below), full-screen display mode, your
monitor may not support the refresh rate the Matrox driver is using.
1
Solution Windows 2000/XP –
1 If the game is still running in full-screen mode and your monitor is unusable, exit the
game. To do this, press [Alt]+[Tab]
once , right-click the name of the game on the
Windows taskbar, then click
Close .
2 Make sure the correct monitor is selected in Windows (see “Configure your monitor
settings”, page 8).
WARNING: If incorrect software monitor settings are used, your display may become
unusable and
some monitors can be permanently damaged. For more information, see
your monitor manual.

Matrox PJ-4OLP – User Guide 15
Problem Using multiple displays under Windows 2000/XP, program doesn’t
work with main graphics card
1
Cause Yourmaingraphicscardmaynotbecontrollingyourprimarydisplay.Thegraphicscardthat
controlsyourprimarydisplayistheonethatfirstdisplaysinformationwhenyourestartyour
computer.
Aprogramthatdoesn’trecognizemultipledisplaysmaynotworkwithagraphicscardunless
it’s controlling your primary display.
Your computer BIOS (Basic Input/Output System) and the slot type (PCI or AGP – see
“Choose a PCI slot”, page 4) of each graphics card help determine which graphics card
controls your primary display.
1
Solution If you’re having problems with a program that can be moved on your Windows desktop, run
this program on your primary display. Make sure the program window doesn’t overlap any
other display. If the program doesn’t work with the graphics card controlling your primary
display, or you want your main graphics card to control your primary display, see the other
solutions.
2
Solution ChangetheconfigurationofyourcomputerBIOSso thattheslottypeofyourmaingraphics
cardhas priority for becoming the primary display. For informationon how to change your
computer BIOS settings, see your system manual.
If your computer BIOS doesn’t let you select which slot type has priority for becoming the
primary display, a BIOS update may be available to let you do this. (The BIOS of most
computers can be updated with software.) For a possible BIOS update for your computer,
contact your system vendor.
3
Solution If there’s a graphicscontroller built into the motherboard ofyour computer, by changing
yourcomputer BIOSsettings,youmaybeabletochangewhich devicecontrolsyourprimary
display. For more information, see your system manual.
4
Solution If youdon’t need to use the graphics card that’s controlling your primary display, remove it
from your computer. If your primary display is controlled by the motherboard of your
computer,seeyoursystemmanualforinformationonhowtodisablethisgraphicscontroller.
2
Cause Theprogramyou’reusingmaynotworkproperlywith systemsusing morethanonedisplay
at a time.
1
Solution Anupdatemaybeavailablefortheprogramyou’reusing. Thisupdate may fix problemsthis
program has with multi-display systems. For more information, contact the software
distributor for the program you’re using.
2
Solution Windows 2000/XP – For advanced users – To use a program that doesn’t support multi-
display systems, you can disable all displays other than your primary display:
1 Restart your computer in “VGA” mode (see “Restarting in VGA mode”, page 10).

16 Matrox PJ-4OLP – User Guide
2 Click Start ! Settings * ! Control Panel ! Performance and Maintenance * ! System
(double-click*)
! Hardware ! Device Manager . (* Depending on your version and
configuration of Windows, this part of the step may not be necessary.)
3 Click the plus sign to the left of the Display adapters .
4 Foreachdisplayadapter, except fortheonecontrollingyourprimarydisplay,right-click
the name of a display adapter, then click
Disable ! Yes .
5 Restart your computer for changes to take effect.
Problem Not all graphics cards in the computer are fully supported
(Software doesn’t work with a certain graphics card, or another
graphics card doesn’t work at all)
1
Cause If you havedifferent models of graphics cards in your computer, your Matrox display driver
may not support all the graphics cards in your computer.
Under Windows 2000/XP, a display driver may support one or more graphics cards. If a
display driver doesn’t support a certain card, a different display driver must be used for that
card. Software that depends on a certain display driver may not work with a graphics card
that’s not using the same display driver.
1
Solution If a graphics card isn’t supported, you may need to remove it. If there’s graphics hardware
builtintothemotherboardofyourcomputerthat’snotsupportedbyyoursoftware,seeyour
system manual for information on how to disable this graphics hardware.
2
Cause Windows2000/XP– IftheWindowsmethodfordisplaydriverinstallationwasused(instead
ofrunningthesetupprogramincludedwithyourMatroxdisplaydriver),thedrivermaynot
be installed for all the graphics cardsit supports.
1
Solution Run the setup program included with the Matrox display driver. The setup program
automatically installs the display driver for each Matrox graphics card it supports.
Note: Your primary display can’t be disabled.
Note: To restore display adapters, repeat steps 2–5, but click Enable in step 4.
Note: If your Matrox product was providedby the manufacturer of your computer, check
theWebsiteofthatmanufacturerfor thelatestdisplaydriver.Adisplaydriverprovidedby
the manufacturer of your computer is more likely to be tested with your computer model.

Matrox PJ-4OLP – User Guide 17
Problem In multi-display mode, displays aren’t numbered consecutively
1
Cause If you have morethan one graphics card in your computer, the
display numbering may not be consecutive for the displays of a
multiple-display card. Display numbering depends on the types
of expansion slots used in your computer (AGP and PCI) and the BIOS settings of your
computer.
1
Solution Windows 2000/XP – Move the displays in Windows.
1 Right-click your Windows desktop background, then click Properties ! Settings .
2 Select a display and move it according to the physical position of the monitor it’s
associated with.
Problem Screen image defects appear, program doesn’t run properly, or
Windows doesn’t work properly
(example: mouse pointer not drawn properly)
1
Cause Some programs may not work properly with some acceleration.
1
Solution Windows 2000/XP – Disable Windows effects:
Windows 2000 –
1 Right-click your Windows desktop background, then click Properties ! Effects .
2 Disable one or more features under Visual effects .
Windows XP –
1 Right-click your Windows desktop background, then click Properties ! Appearance !
Effects .
2 Disable one or more features.
2
Solution Ifpossible,updateyourMatroxdisplaydriver.Matroxmakesnewdisplaydriversavailableon
the Matrox Web site (www.matrox.com/graphics).
3
Solution Windows 2000/XP – Disable Matrox hardware acceleration:
1 Right-click your Windows desktop background, then click Properties ! Settings !
Advanced ! Troubleshooting (or Troubleshoot ).
2 Move the Hardware acceleration slider to None .
Note: If your Matrox product was providedby the manufacturer of your computer, check
theWebsiteofthatmanufacturerfor thelatestdisplaydriver.Adisplaydriverprovidedby
the manufacturer of your computer is more likely to be tested with your computer model.

18 Matrox PJ-4OLP – User Guide
3 Click OK ! OK to accept the changes.
Problem Program window or dialog box doesn’t appear on screen
1
Cause Another windowor dialog box may be covering the windowor dialog box you want to see.
1
Solution Move, close, or minimize any window or dialog box that may be covering the window or
dialog box you want to see.
2
Cause If you’re using multi-display mode, the program windowor dialog box may be in a display
oronamonitorthat’sunusable.(Forexample,yourmonitormaynotbeproperlyconnected
or configured.)
1
Solution Make sure all the displays and monitors you want to use are usable. For more information,
see other troubleshooting items in this guide.
3
Cause The software may be using a display you didn’t intend to use or the software may be
configured to use more displays than the actual number of monitors you have.
1
Solution Windows 2000/XP – Disable the display:
1 Right-click your Windows desktop background, then click Properties ! Settings .
2 Select the display you want to disable, then clear the Extend my Windows desktop onto
this monitor
check box.
4
Cause The program window or dialog box may be somewhere off-screen.
1
Solution If the program window you want to see is named on the Windows taskbar, right-click on it
and select
Maximize . (If you click Restore the program window goes back to its previous
position. To fix this problem, see the other solutions.)
2
Solution Manually move the program window or dialog box:
1 Press [Alt]+[Space].
2 If yousee a pop-up menu, click Move . If you don’t see a pop-up menu, press[M] (for
Move ).
3 Press ononeofthearrowkeysonceandmoveyourmousepointer towhereyouwantthe
windowor dialog box to appear, then click. The program window or dialog box should
appear where you clicked.
Note: If you identify a program that doesn’t work well with Matrox acceleration, please
contact Matrox technical support (see page 28) and describe the problem. This
information may help us come up with a fix or work-around in a future driver release.

Matrox PJ-4OLP – User Guide 19
3
Solution Windows 2000/XP –
1 Click the Matrox PowerDesk icon ( ) on your Windows taskbar, then click Desktop
Management
.
2 Enable one or more of the following features:
" Open program windows
" Center dialog boxes and message boxes
3 Choose where you want the program window or dialog box to appear.
For more information, see Matrox PowerDesk help.
Problem Display on digital monitor appears blurry or uses only a portion of the
screen
1
Cause Youmaybeusingalowerdisplayresolutionthanwhatyourdigitalmonitorsupports.Ifyour
monitor supports display scaling, the imageon your screen mayappear blurry. If display
scaling isn’t supported, the display may use only a portion of your screen.
1
Solution Select the highest display resolution available. This generally results in better image quality.
Problem Can’t select one or more display resolutions supported by your
monitor
1
Cause Windows 2000/XP – Windows may be disabling display resolutions that it can’t detect as
supported by your monitor.
1
Solution Install the latest monitor software from your monitor manufacturer.
2
Solution Change Windows monitor settings:
1 Right-click your Windows desktop background, then click Properties ! Settings .
2 If you’re using a multi-display desktop, select a display.
3 Click Advanced ! Monitor , disable Hide modes that this monitor cannot display , then
click
OK ! OK .
3
Solution For advanced users – Use advanced Matroxdisplaycontrols to change your display settings.
Use MatroxPowerRes to enable all the display modes supportedby your monitor. For more
information on the display modes supported by your monitor, see its documentation.

20 Matrox PJ-4OLP – User Guide
Video
The following troubleshootingitems address problems relatedto video files.
Problem Video file playback is jerky (skipping frames)
1
Cause Your hard disk may be too slow.
1
Solution Try defragmenting your hard disk.
Windows2000/XP– Todefragmentaharddisk,click Start ! Programs (or All Programs ) !
Accessories ! System Tools ! Disk Defragmenter .
2
Solution If possible, try using a faster disk.
3
Solution Make sure the drive you’re using (a hard disk or DVD drive) is using DMA (if your drive
supports DMA transfers). To use DMA:
Windows 2000/XP –
1 Click Start ! Settings * ! Control Panel ! Performance and Maintenance * ! System
(double-click*)
! Hardware ! Device Manager . (* Depending on your version and
configuration of Windows, this part of the step may not be necessary.)
2 Double-click the IDE ATA/ATAPI controllers list itemtoexpandit, thendouble-click the
name of the appropriate controller.
3 Change each Transfer Mode setting to “ DMA if available ”.
4 Click OK to accept the changes.
Note: Jerky video file playback may be the result of slow playback or recording. Slow
recordingcausesframestobedropped(framesaren’t recorded).Ifjerkyvideoiscausedby
frames that were dropped during recording, the problem canonly be fixed by recapturing
the video under better conditions.
Tip: If your computer has more than one hard disk, you may get better results if you play
back or capture video files with a disk
other than theone where the Windows swap file is
stored. The Windows swap file is usually stored on drive “
C: ”.
WARNING: Not all drives support DMA well. For more information, see the
documentation that came with your hard disk.