Ingenico AXIUM RX7000 User manual

AXIUM RX7000
User Guide

www.ingenico.com
28-32, Boulevard de Grenelle, 75015 PARIS – FRANCE/ (T)[phone] / (F)[phone]
35
Ingenico-SA au capital de 47 656 332 / 317 218 758 RCSNanterre
Contents
1_Introduction ................................................................................................................... 4
2_Unpacking ..................................................................................................................... 4
3_ Recommendations ....................................................................................................... 5
3_1 Safety .................................................................................................................. 5
3_2 Security of your terminal (tampering attempt detection)...................................... 6
3_3 Main Characteristics............................................................................................ 8
3_3_1 Terminal ................................................................................................... 8
3_3_2 Power characteristics ............................................................................... 9
3_3_3 Terminal Connectivity............................................................................. 10
3_3_4 WLAN (2.4 GHz / 5 GHz) ....................................................................... 10
3_3_5 BLUETOOTH ......................................................................................... 11
3_4 Functional description ....................................................................................... 12
4_Installation & Connections........................................................................................... 13
4_1 Positionning the terminals ................................................................................. 13
4_2 Inserting SAM (Secure access module) and Micro SD ..................................... 14
4_3 Connecting the terminal to the host................................................................... 16

4_4 Setting the RX7000 on the standpole adaptor................................................... 19
4_5 Fixing the stylus on RX7000 （optional）........................................................ 21
4_6 Fixing the pinshield on RX7000 （optional）................................................... 22
5_Daily use ..................................................................................................................... 22
5_1 Card reading ..................................................................................................... 22
5_1_1 Swiping a card........................................................................................ 22
5_1_2 Inserting a smart card............................................................................. 23
5_1_3 Reading a contactless card .................................................................... 24
5_2 Signature capture.............................................................................................. 25
5_3 Audio................................................................................................................. 25
5_4 Reboot RX7000................................................................................................. 26
5_5 Camera ............................................................................................................. 26
5_5_1 Front camera.......................................................................................... 26
5_5_2 Rear camera(optional)............................................................................ 27
5_6 Shimmer Skimmer (optional)............................................................................. 27
6_Maintenance................................................................................................................ 28
6_1 Cleaning of the terminal .................................................................................... 28
6_2 Transport and storage....................................................................................... 29
7_Standard...................................................................................................................... 29

1_Introduction
Thank you for choosing an Ingenico payment terminal.
We recommend you to read carefully this user guide: it gives you the necessary
information about safety precautions, unpacking, installation and maintenance of your
terminal.
This symbol indicates an important Warning.
This symbol indicates a piece of advice.
2_Unpacking
According to the model, the following items are included in the packaging box (including
optional accessories) :
The terminal

The user guide
3_ Recommendations
3_1 Safety
Power on/Power down - Emergency stop
To power on or power down the terminal, connect or disconnect the power supply from the
electric outlet.
CAUTION
Only use the power supply AC/DC provided with RX7000.

Explosion areas
Certain regulations restrict the use of radio equipment in chemical plants, fuel depots and
any site where blasting is carried out. You are urged to comply with these regulations. The
terminal shall be protected by a specially fitted and certified cover enabling use in
proximity to a fuel pump.
Connection of headset on audio jack
CAUTION
An excessive acoustic pressure of headset can involve deafness!
WARNING
We recommend to the customer to provide guidance to the cardholder as to
avoid having his card close to any magnets on the device since the card may be damaged.
There is one magnet in the stylus and another in its holder.
3_2 Security of your terminal (tampering attempt detection)
Your device fulfils current applicable PCI PTS security requirements.
Upon receipt of your terminal you should check for signs of tampering of the equipment. It
is strongly advised that these checks are performed regularly after receipt. You should
check, for example: that the keypad is firmly in place; that there is no evidence of unusual
wires that have been connected to any ports on your terminal or associated equipment,

the chip card reader or any other part of your terminal. Such checks would provide
warning of any unauthorised modifications to your terminal, and other suspicious
behaviour of individuals that have access to your terminal.
Your terminal detects any “tampered state”. In this state the terminal will repeatedly flash
the message” Alert Irruption!” and further use of the terminal will not be possible. If you
observe the “Alert Irruption!” message, you should contact the terminal helpdesk
immediately.
You are strongly advised to ensure that privileged access to your terminal is only granted
to staff that have been independently verified as being trustworthy.
The terminal must never be put in or left at a location where it could be stolen or replaced
by another device. as being trustworthy.
Warranty label(on the bottom of the terminal)
WARNING
If the warranty label is torn or removed, the warranty will be void.

CAUTION
Positioning of the RX7000 on check stand must be in such a way to make cardholder PIN
(Personal Identification Number) spying infeasible.
Installing device on an adjustable stand must be in such a way that consumers
can swivel the terminal sideways and/ or tilt it forwards/backwards to a position
that makes visual observation of the PIN-entry process difficult.
Positioning of in-store security cameras such that the PIN-entry keypad is not
visible. NEVER ask the customer to divulge their PIN Code. Customers should
be advised to ensure that they are not being overlooked when entering their
PIN Code.
3_3 Main Characteristics
3_3_1Terminal
Weight
(Poids, Gewicht)
455g(16.05oz)
Size
(dimensions, Maße)
155.2mmX172.0mmX43.0mm
Display 5.5” HD (1280 x 720 pixels)
Touchscreen Capacitive
Operating conditions

Ambient temperature from -10°C to +45°C
Max relative humidity 90% RH non-condensing at +40°C
Max altitude 2000 m
Storage conditions
Storage temperature -20°C, +70°C
Max relative humidity 90% at +55°C
3_3_2 Power characteristics
RX7000 works at voltages between 8VDC and 14VDC.
The following power adapters are recommended
Manufacturer Model Technical data
Ingenico PSC16A-080L6 Input:
100-240Vac,50-60Hz,0.5A;
Output: 8Vdc,2A,DC JACK
Tmax:40℃
PHIHONG TECHNOLOGY
CO., LTD.
AM24W-080B Input:
100-240Vac,50-60Hz,0.6A;
Output: 8Vdc,3A
Tmax:40℃
Kuantech(Beihai) Co., Ltd. KSA-32A-080300M2 Input:
100-240Vac,50-60Hz,

1.0A;
Output: 8Vdc,3A
Tmax:45℃
If additional adapters are used, please check that the poweroutput is less than 100W.
3_3_3 Terminal Connectivity
USB host High speed USB Host
in the single
connector
USB device
High speed USB Device in the single
connector
Ethernet 10/100 Base T Ethernet is available on the
RX7000. It is recommanded to use TCP
Protocol
RS232
It is a 2 wire interface on the RX7000
(Rx/Tx). It can run up to 115200bps
3_3_4 WLAN (2.4 GHz / 5 GHz)
Standard 802.11 a/b/g/n
Frequency band 2.4 GHz DTS band 2412 MHz to 2462MHz
Type of
modulation
BPSK, QPSK, 16 – QAM, 64 – QAM
Number of channels 11

Frequency band 5 GHz 5180 MHz to 5240 MHz;
5260 MHz to 5320 MHz;
5500 MHz to 5700 MHz;
5745 MHz to 5825 MHz
Type of modulation 802.11b : CCK
802.11 g/n : OFDM /64-QAM、16-QAM、
QPSK、BPSK
802.11a : OFDM /64-QAM、16-QAM、
QPSK、BPSK
Number of channels 2.4GHz：Ch1 ~ Ch11
5.18~5.32GHz：Ch36 ~ Ch64
5.5~5.7GHz：Ch100 ~ Ch140
5.745~5.825GHz：Ch149 ~ Ch165
WLAN instructions:
Enter “setting”,and enter the password“350000”
Select “Network&Internet” and select “Wi-Fi”.
Choose one Wi-Fi to connect and enter the password of Wi-Fi .
3_3_5 BLUETOOTH
Standard BDR、EDR(2、3Mbps)、LE(1、2Mbps)
Frequency band 2402 MHz to 2480 MHz
Type of modulation GFSK, π/4-DQPSK, 8DPSK

Number of channels 79 channels for classic、40 channels for
BLE
Bluetooth instructions:
Enter “setting”, and enter the password“350000”
Select “Connected devices” and select “Pair new device”.
Choose one of available devices to connect.
3_4 Functional description

1.Stylus(Optional)2. Front Camera3. Volume key 4. 5.5 inchtouch screen
5. 3.5mm AudioJack6. Contactless Reader7. Keypad8. SmartcardReader
9. MagneticStripeReader 10. Shimmer detection（Optional）11. Multipoint connector
12. Speaker 13. StandpoleAdaptor Pattern 14. Rear Camera（optional）
15. Micro SDCard 16. SAM Card1 &2
4_Installation & Connections
4_1 Positionning the terminals
Place the terminal with an easy access to an electrical outlet. Place the terminal away
from any heat source and protected from dust, vibrations and electromagnetic radiations
(away from video terminals, PC, anti-shoplifting barriers ...). The terminal is exclusively

made for indoor use.
The RX7000 device may be mounted on a flat surface, wall, or customer stand.
CAUTION
Do not place the RX7000 device on a PC monitor, adjacent to an electronically active
security tag deactivation system, or near other sources of magnetic fields.
The RX7000 device must be at least 30 centimeters (12 inches) away from an
electronically active type of security tag deactivation pad.
An electronically active system sends out a powerful and potentially disruptive signal
to deactivate the security tag. If the RX7000 device is placed too close to the
system’s pad, or placed above the pad, the product may not work properly.
A passive system is a permanent magnet type that does not send out a signal. This
type should not affect the RX7000 device.
4_2 Inserting SAM (Secure access module) and Micro SD
CAUTION
Before starting, switch off the terminal by disconnecting the power supply.
Perform the following operations :

Unscrew the cover and remove it
Access to SAM and Micro SD is now possible.
Insert the SAM Card into the slot marked (1), (2) . Take care to ensure that the
SAM Card is inserted in the correct manner. The cut corner must be positioned
as indicated in the slot.
Slide back the cover and screw it tight.
SAM Card
TF Card
CAUTION
Do not use any tools when installing or removing the SAM Card or Micro SD.

WARNING
During this operation, it is necessary to be in an ESD protected environment.
As this is not very easy, it is recommended to make this operation using ESD shoes for
example.
4_3 Connecting the terminal to the host
CAUTION
Connecting must be made when power supply unit is not plugged in the cable.
Flip the terminal. There is one port on the back for power and communications.
Connect the cable on the terminal.
Connect the other end to the power supply unit and a Host (PC / cash register…).
Plug the power supply into the mains.
WARNING
The main port at the back must not be used to connect an HDMI video cable.
Only connect cables provided by Ingenico.
Note : 2 screws can be added (M2.5 x 8) to hold more firmly the cable.
The terminal can be connected to the host by several ways, with optional cables :

High speed USB device
High speed USB host
Ethernet
RS232
Most of the cables used with iSC and iPP ranges are compatible with the RX7000. We
advise to check with your reseller their compatibility if you plan to replace a Lane/7000 by
a RX7000.
Following are some examples of accessories that can be used to connect the RX7000.
This list is not exhaustive. Please contact your reseller for more information.
RS232 cable (optional)
References: 296114928AB (length 5m)
Connector for terminal Power supply unit
RS232 connector
USB cable (optional)
References: 296114303AD （length 4m)
Connector for terminal Power supply unit

USB connector
USB powered 12V cable (optional)
References: 296116381AE (length 4.9m)
Connector for terminal 12V
Special USB shielded cable
Ethernet cable (optional)
Reference : 296248646(length 4m)
Connector for terminal Power supply unit

Ethernet connector
USB cable (optional)
Reference : 296107316AD(length 1.5m)
Connector for terminal Power supply unit
USB host & device connector
Remarks: Rated output of USB:5Vdc 0.5A （Normal condition）
Rated output of USB:5Vdc 2.5A （Single fault condition）
4_4 Setting the RX7000 on the standpole adaptor
Install the terminal on a flat surface is not possible on the RX7000 as is. It is designed to
be fitted on a standpole adaptor.
A specific pattern by Ingenico has been developed to fit the RX7000.

To fit the RX7000 to the stand pole adaptor,it only requires to slide down the RX7000 until
a click sound:
The RX7000 is now ready to use :