
LIMITED MANUFACTURERS WARRANTY
1. For one (1) year from the date of original purchase, MIDWEST omes For Pets (“MIDWEST”) warrants to the purchaser of this pet gate that,
should it prove defective by reason of improper workmanship and/or material, MIDWEST will repair or replace, at its option, any defective part
of the pet gate, without charge for the part or for shipping. Replacement parts are warranted for the remainder of the original period.
2. T IS WARRANTY DOES NOT COVER defects in the gate or hardware caused by any animal, any physical abuse to or misuse of the pet
gate, any damage caused by the original purchaser or any third party, or any defects arising or discovered more than one (1) year from the
original retail purchase date.
3. STEPS TO OBTAIN WARRANTY SERVICE:
A. The purchaser must call MIDWEST’s ELPLINE, 800-428-8560, to report the alleged defect to a customer service representative or obtain
missing parts.
B. The customer service representative will determine if the defect is covered by this warranty, and if it is, will authorize and instruct the
purchaser in how to obtain corrective action.
C. MIDWEST may require the purchaser to present the sales receipt or other proof of purchase prior to authorizing any return or replacement.
No returns or replacements will be permitted without proper authorization. If a return or replacement is authorized, you may be requested to
return the item to MIDWEST or to make the item available for pick-up by MIDWEST.
4. ANY EXPRESS WARRANTY NOT PROVIDED IN T IS WARRANTY DOCUMENT, AND ANY REMEDY FOR BREAC OF
CONTRACT T AT, BUT FOR T IS PRO VISION, MIG T ARISE BY IMPLICATION OR OPERATION OF LAW, IS EREBY
EXCLUDED AND DISCLAIMED. T E IMPLIED WARRANTIES OF MERC ANTABILITY AND OF FITNESS FOR ANY
PARTICULAR PURPOSE ARE EXPRESSLY LIMITED TO A TERM OF ONE (1) YEAR. SOME STATES DO NOT ALLOW
LIMITATIONS ON OW LONG AN IMPLIED WARRANTY LASTS, SO T E ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
5. UNDER NO CIRCUMSTANCES S ALL MIDWEST BE LIABLE TO PURC ASER OR ANY OT ER PERSON OR ANY
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, W ET ER ARISING OUT OF BREAC OF WARRANTY, BREAC
OF CONTRACT OR OT ERWISE, SOME STATES DO NOT ALLOW T E EXCLUSION OR LIMITATIONS OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO T E ABOVE LIMITATIONS OR EXCLUSION MAY NOT APPLY TO YOU.
6. This warranty gives you specific legal rights, and you may
also have other rights which vary from state to state.
Troubleshooting
If the gate does not stay closed:
1. The upper latch set is not properly adjusted.
SOLUTION: Adjust the upper tension knobs by turning them counter-clockwise to release tension or clockwise to
increase tension. Also, ensure that the upper latch button engages securely when the gate swings closed and that it
can be released properly when the release button is pushed.
2. The gate is out of alignment.
SOLUTION: Although unusual, some door frames may be out of alignment. In this case your may have adjust the
individual tension knobs to ensure that the gate is aligned properly. Remove and re-install the gate making sure it
is installed correctly.
Removing Gate From the Opening
To remove your gate from the opening begin by turning the Adjustment Wheels clockwise until the flat plastic ends
of the Threaded Spindle Bolts come out of the Mounting Cups or disengage from the wall.
INST_Steel Pet Gates (151)
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