Mitel MiVoice 6940w User manual

Mitel 6940/6940w SIP Phone
RELEASE 6.3.2 USER GUIDE
58016739 REV00
March, 2023

Notice
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© Copyright 2023, Mitel Networks Corporation
All rights reserved

Software License Agreement
Mitel, hereinafter known as “Seller”, grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-
exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended.
This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.
These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by inter-
national treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential
and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code.
Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export
licensed Software to any country except in accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer
shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or
language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise
disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies
thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agree-
ment. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained
herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than
that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this
Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed soft-
ware and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for
any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of busi-
ness information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even
if Seller has been advised of the possibility of such damages.

Contents
What’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
6940 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
6940 IP Phone Model Variant . . . . . . . . . . . . . . . . . . . . . . . . 2
6940w IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Supporting documentation . . . . . . . . . . . . . . . . . . . . . 3
Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Installation and setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Cleaning the Mitel 6940 SIP IP phone touchscreen . . . . . . . . . . . . 8
Tips for your comfort and safety . . . . . . . . . . . . . . . . . . . . . . 9
Don’t cradle the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Protect your hearing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Adjust the viewing angle . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
IP Phone keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Key panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Key description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Input methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Dialpad keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
On-screen keyboard . . . . . . . . . . . . . . . . . . . . . . . . .14
E.164 support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Plugging in and Starting the Phone . . . . . . . . . . . . . . . . . . . . .16
Network Connected/Network Disconnected . . . . . . . . . . .18
Voice Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
UI Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Home Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Line Selection Screen . . . . . . . . . . . . . . . . . . . . . . . . .24
Detailed-View Call Screen . . . . . . . . . . . . . . . . . . . . . .26
Multi-View Call Screen . . . . . . . . . . . . . . . . . . . . . . . .27
Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Methods of Customizing Your Phone . . . . . . . . . . . . . . . . . . 30
Phone Options through the IP Phone UI . . . . . . . . . . . . . . . . . .30
Simplified Options List . . . . . . . . . . . . . . . . . . . . . . . .32
Using the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . .33
Log Issue Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Phone Options through the Mitel Web UI . . . . . . . . . . . . . . . . .34
Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . .34
Phone Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Phone Status through IP Phone UI . . . . . . . . . . . . . . . . . . . . .38
To view the status of your phone through IP phone UI . . . . . .38
Finding Your Phone’s IP Address . . . . . . . . . . . . . . . . . . . . . . .41
Phone Status through the Mitel Web UI . . . . . . . . . . . . . . . . . .42
SIP Account Status . . . . . . . . . . . . . . . . . . . . . . . . . .42
Customizing Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . 44
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
IP Phone UI and Web UI Language . . . . . . . . . . . . . . . . .44
Input Language . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Specifying the Input Language Using the IP Phone UI . . . . . . .57
Specifying the Input Language Using the Mitel Web UI . . . . . .58
Latin 2 Character Set . . . . . . . . . . . . . . . . . . . . . . . . .58
Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Set Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . .62
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Enabling and Disabling Bluetooth Functionality . . . . . . . . . .65
Pairing a Bluetooth Device . . . . . . . . . . . . . . . . . . . . .66
Unpair/Forget a Bluetooth Device . . . . . . . . . . . . . . . . .69
Connecting to a Different Paired Bluetooth Device . . . . . . . .70
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71

External Sources . . . . . . . . . . . . . . . . . . . . . . . . . . .72
Credentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .75
CONFIGURING A USER PASSWORD . . . . . . . . . . . . . . . . .75
Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76
Configuring Lock Settings Using the Mitel Web UI . . . . . . . .78
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Audio Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Ring Tones and Tone Sets . . . . . . . . . . . . . . . . . . . . . .84
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .90
Home Screen Settings . . . . . . . . . . . . . . . . . . . . . . . .91
Brightness Settings . . . . . . . . . . . . . . . . . . . . . . . . . .93
Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Speed Dial Edit . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Restarting Your Phone Using the IP Phone UI . . . . . . . . . . .95
Restarting Your Phone Using the Mitel Web UI . . . . . . . . . .96
Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
Defining an Emergency Dial Plan Using the Mitel Web UI . . . .97
Configuring Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
State-Based Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Softkey Display Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Configuring a Line Key Using the Mitel Web UI . . . . . . . . . 105
Blinking Softkey Icon Support for Line Keys . . . . . . . . . . . 105
Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Speed Dial Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Press-and-Hold to Create a Speed Dial (applicable to softkeys, dialpad keys,
ex-pansion module keys) . . . . . . . . . . . . . . . . . . . . . 106
Creating a Speed Dial Key Using the Speed Dial Edit Option (applicable to
softkeys, dialpad keys, expansion module keys) . . . . . . . . . 108
Creating a Speed Dial Softkey Using the Mitel Web UI . . . . . 109
Creating Dialpad Speed Dial Keys Using the Mitel Web UI . . . 110
Press-and-Hold to Edit a Speed Dial . . . . . . . . . . . . . . . 111
Do Not Disturb (DND) Key . . . . . . . . . . . . . . . . . . . . . . . . . 111
Configuring a DND Key Using the Mitel Web UI . . . . . . . . . 111
Mobile Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Configuring a Mobile Key Using the Mitel Web UI . . . . . . . 113
Busy Lamp Field (BLF) Key . . . . . . . . . . . . . . . . . . . . . . . . . 114
Blinking Softkey Icon Support for BLF Keys . . . . . . . . . . . . 114

Configuring a BLF Key Using the Mitel Web UI . . . . . . . . . . 115
BLF/List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Configuring a BLF/List Key Using the Mitel Web UI . . . . . . . 116
Configuring XMPP AVATAR . . . . . . . . . . . . . . . . . . . . 118
XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Configuring an XML Key Using the Mitel Web UI . . . . . . . . 119
Accessing the XML Service Using the IP Phone UI . . . . . . . . 119
Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Configuring a Flash Key Using the Mitel Web UI . . . . . . . . . 120
Sprecode Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Configuring a Sprecode Key Using the Mitel Web UI . . . . . . 121
Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Configuring Park/Pickup Keys Using the Mitel Web UI . . . . . 122
Utilizing the Park Call/Pickup Parked Call Feature Using the IP Phone UI
123
Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Configuring a Call Forward Key Using the Mitel Web UI . . . . 124
BLF/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
BLF/Xfer Key Requirements and Functionality . . . . . . . . . . 124
Configuring a BLF/Xfer Key Using the Mitel Web UI . . . . . . . 125
Speed Dial/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Speed Dial/Xfer Key Requirements and Functionality . . . . . . 126
Configuring a Speed Dial/Xfer Key Using the Mitel Web UI . . . 126
Speed Dial/Conf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Configuring a Speed Dial/Conf Key Using the Mitel Web UI . . 128
Speed Dial/MWI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Configuring a Speed Dial/MWI Key Using the Mitel Web UI . . 129
Directory Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Configuring a Directory Key Using the Mitel Web UI . . . . . . 131
Received Callers List Key . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Configuring a Received Callers List Key Using the Mitel Web UI 132
Outgoing Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Configuring an Outgoing Redial Key Using the Mitel Web UI . . 134
Conference Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Configuring a Conference Key Using the Mitel Web UI . . . . . 135
Transfer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Configuring a Transfer Key Using the Mitel Web UI . . . . . . . 136
Intercom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Configuring an Intercom Key Using the Mitel Web UI . . . . . . 137
Phone Lock Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Configuring a Phone Lock Key . . . . . . . . . . . . . . . . . . . 138
Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Configuring a Paging Key Using the Mitel Web UI . . . . . . . . 139
Using the Paging Key . . . . . . . . . . . . . . . . . . . . . . . . 140
Discreet Ringing Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Configuring a Discreet Ringing Key . . . . . . . . . . . . . . . . 140

Call History Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Configuring a Call History Key Using the Mitel Web UI . . . . . 141
Empty Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Configuring an Empty Key Using the Mitel Web UI . . . . . . . 143
None Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Deleting a Key’s Function Using the Mitel Web UI . . . . . . . 144
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .145
Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Pre-Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . 146
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Volume Controls for the Headset Microphone . . . . . . . . . 147
Making and Receiving Calls Using a Headset . . . . . . . . . . . 147
Using Intercom Functionality . . . . . . . . . . . . . . . . . . . . . . .148
Using the Icom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Outgoing Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . .149
Accessing the Outgoing Redial List . . . . . . . . . . . . . . . . . . . . 150
Editing Entries in the Outgoing Redial List . . . . . . . . . . . . . . . . 151
Deleting All Entries in the Outgoing Redial List . . . . . . . . . . . . . . 152
Deleting an Entry In the Outgoing Redial List . . . . . . . . . . . . . . . 153
Copying Entries to the Local Directory . . . . . . . . . . . . . . . . . . 153
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .155
Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .156
Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . 156
Deflecting an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . 157
Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . 157
Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .158
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
When on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Automatic Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Retrieving a Held Call . . . . . . . . . . . . . . . . . . . . . . . 159
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Blind Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
Consultative Transfer . . . . . . . . . . . . . . . . . . . . . . . 160
Direct Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Transferring an Existing Call to Another Existing Call . . . . . . 161
Transferring to a Contact in the Directory . . . . . . . . . . . . 163
Indication of Transferred Calls . . . . . . . . . . . . . . . . . . 165

Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Local Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . 165
Ending a Conference and Transferring Remaining Parties . . . 169
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .171
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
General Directory Functions . . . . . . . . . . . . . . . . . . . . 172
Local Directory Features . . . . . . . . . . . . . . . . . . . . . . 177
>Downloading the Local Directory to Your PC . . . . . . . . . . 185
External Directory Source Features . . . . . . . . . . . . . . . . 186
Received Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Accessing and Using the Received Callers List . . . . . . . . . . 189
Editing Entries in the Received Callers List . . . . . . . . . . . . 190
Deleting Entries from the Received Callers List . . . . . . . . . 190
Copying Entries to the Local Directory . . . . . . . . . . . . . . 192
Missed Calls Indicator . . . . . . . . . . . . . . . . . . . . . . . 192
Downloading the Received Callers List to Your PC . . . . . . . . 193
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195
DND and Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . .198
DND Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Configuring a DND Key . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Configuring DND Using the Mitel Web UI . . . . . . . . . . . . . . . . . 200
Configuring DND Modes Using the IP Phone UI . . . . . . . . . . . . . 201
Call Forward Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 202
Configuring a Call Forward Key . . . . . . . . . . . . . . . . . . . . . . 203
Using Call Forward through the IP Phone UI . . . . . . . . . . . . . . . 206
Mobilelink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .210
Pairing a mobile phone using Bluetooth . . . . . . . . . . . . . . . . . 211
Syncing mobile contacts . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Syncing mobile call history . . . . . . . . . . . . . . . . . . . . . . . . . 212
Answering an incoming mobile call using your Mitel 6940 IP phone . . 220
Moving audio from an active mobile call between your mobile phone and Mitel
6940 IP phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Mute and Hold Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Goodbye Key Behavior for Mobile Line . . . . . . . . . . . . . . . . . . 222
Hot-desking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Auto-lock and Unlock on Mobile Proximity . . . . . . . . . . . . . . . . 223
PCLink . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225
Configure the Mitel 6940 IP Phone . . . . . . . . . . . . . . . . . . . . 225

Pair the Mitel 6940 IP Phone with Windows or MAC . . . . . . . . . . 226
Configure Collaboration Applications . . . . . . . . . . . . . . . . . . . 229
Understanding IP Phone Call Behavior with PCLink . . . . . . . . . . . 231
Known Issues With Tested Video Collaboration Applications . . . . . . 232
Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . .234
Display DTMF Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Configuring Display of DTMF Digits . . . . . . . . . . . . . . . . 234
Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Configuring Call Waiting Tone . . . . . . . . . . . . . . . . . . . 235
Stuttered Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Configuring Stuttered Dial Tone . . . . . . . . . . . . . . . . . . 236
XML Beep Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Configuring XML Beep Support . . . . . . . . . . . . . . . . . . 237
Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Configuring Status Scroll Delay . . . . . . . . . . . . . . . . . . 238
Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . 238
Configuring Switch Focus to Ringing Line . . . . . . . . . . . . 239
Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . 239
Configuring Call Hold Reminder During Active Calls . . . . . . . 240
Call Hold Reminder (on single hold) . . . . . . . . . . . . . . . . . . . . 240
Configuring Call Hold Reminder . . . . . . . . . . . . . . . . . . 241
Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Configuring Call Waiting Tone Period . . . . . . . . . . . . . . . 242
Preferred Line and Preferred Line Timeout . . . . . . . . . . . . . . . . 242
Configuring Preferred Line and Preferred Line Timeout . . . . 244
Goodbye Key Cancels Incoming Calls . . . . . . . . . . . . . . . . . . . 244
Configuring Goodbye Key to Cancel Incoming Calls . . . . . . . 245
Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . 245
Configuring Message Waiting Indicator . . . . . . . . . . . . . 246
Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . 246
Auto-Answer/Play Warning Tone . . . . . . . . . . . . . . . . . 247
Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . 247
Allow Barge In . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
Configuring Incoming Intercom Settings . . . . . . . . . . . . . 247
Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Configuring Group RTP Paging . . . . . . . . . . . . . . . . . . 248
Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . 249
Keys States and LED/Button Behavior . . . . . . . . . . . . . . 249
SCA Voicemail Indicators . . . . . . . . . . . . . . . . . . . . . 251
Star Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Model M695 Expansion Module . . . . . . . . . . . . . . . . . . . . .252
Using the Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . 253

Press-and-Hold to Create a Speed Dial Key . . . . . . . . . . . 253
Mitel Integrated DECT Headset . . . . . . . . . . . . . . . . . . . . . .254
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
Using the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Charging the headset . . . . . . . . . . . . . . . . . . . . . . . 255
Upgrading the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Checking the Battery Level and Firmware Version of the Headset . . . 256
Checking the Power/Bandwidth of the Headset . . . . . . . . . . . . . 256
LED status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 256
Replacing the Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Connecting to Wi-Fi on 6940w IP Phone . . . . . . . . . . . . . . . . .258
Connecting to a WPA2 Enterprise network . . . . . . . . . . . . . . . . 258
Connecting to a home network . . . . . . . . . . . . . . . . . . . . . . 261
Connecting to Hidden Network . . . . . . . . . . . . . . . . . . . . . . 264
Wi-Fi Network Connected/Wi-Fi Network Disconnected . . . . . . . . 266
Mitel Wireless LAN Adapter . . . . . . . . . . . . . . . . . . . . . . .268
Installing and Configuring a WLAN Adapter . . . . . . . . . . . . . . . 269
Troubleshooting Solutions . . . . . . . . . . . . . . . . . . . . . . . .271
Why is my display blank? . . . . . . . . . . . . . . . . . . . . . . . . . . 271
Why is my speakerphone not working? . . . . . . . . . . . . . . . . . . 271
Why can’t I get a dial tone? . . . . . . . . . . . . . . . . . . . . . . . . 271
Why doesn’t my phone ring? . . . . . . . . . . . . . . . . . . . . . . . 271
Why is the light not coming on with a new voicemail message? . . . . 271
Why is my handset not working? . . . . . . . . . . . . . . . . . . . . . 272
Why can't I pair my bluetooth cordless handset to a different phone? 272
How do I find the IP address of my phone? . . . . . . . . . . . . . . . . 272
How do I change my user password? . . . . . . . . . . . . . . . . . . . 272
How do I restart the IP phone? . . . . . . . . . . . . . . . . . . . . . . 272
How do I lock my phone? . . . . . . . . . . . . . . . . . . . . . . . . . 273
Appendix A - Time Zone Codes . . . . . . . . . . . . . . . . . . . . . .274
Limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . .279
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279
Warranty repair services . . . . . . . . . . . . . . . . . . . . . . . . . . 279
After warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

1
WHAT’S NEW
What’s New
This section describes the new features or enhancements in SIP Release 6.3.2.
The following table summarizes each new feature or enhancement and provides a link to more informa-
tion about the feature.
FEATURE/ENHANCEMENT DESCRIPTION LOCATION
Connecting to Hidden Network A hidden network is an
available wireless network
which does not broadcast its
SSID to all searching devices.
The Mitel 6940w IP phone can
connect to a hidden network by
manually entering Wi-Fi
credentials.
See Connecting to Hidden
Network
PCLink (PC Audio over
Bluetooth) support for 6940w IP
Phone
Mitel 6940w IP Phone supports
PCLink, a feature that allows
the Mitel 6940w IP phone to be
used as the audio device for PC
video conference on all the
supported video conference
applications, for both Windows
and Mac through the IP Phone's
Bluetooth interface.
See PCLink
MobileLink support for 6940w IP
Phone
Mitel 6940w IP Phone supports
MobileLink, a feature that
provides seamless mobile
integration using Bluetooth
wireless technology.
See Mobilelink

2
WELCOME 6940 IP PHONE
Welcome
Mitel 6940 SIP Phone User Guide
6940 IP Phone
The Mitel 6940 SIP IP phone is a top-of-the-line executive phone with a large high-resolution touch
display that delivers graphically rich applications. As a full-feature enterprise-class phone, the
Mitel 6940 SIP IP phone provides 12 programmable self-labeling keys and six intuitive state sensi-
tive softkeys.
The Mitel 6940 SIP IP phone features superior sound quality with a cordless Bluetooth handset
featuring enhanced audio capabilities, a speakerphone that utilizes advanced audio processing
to achieve richer and clearer handsfree conversations, and native Bluetooth and USB headset
functionality.
The 6940 IP phone supports MobileLink, a feature that provides seamless mobile integration
using Bluetooth wireless technology. MobileLink highlights include the ability to:
•Answer a mobile phone call using your Mitel 6940 IP phone.
•Effortlessly move mobile call audio between the Mitel 6940 SIP phone and your mobile phone.
•Sync your mobile phone’s contact list with your Mitel 6940 SIP phone.
Accommodating today’s high speed networks through dual Gigabit Ethernet ports, the Mitel 6940
SIP IP phone also offers plenty of support for Mitel and third-party peripherals and has an envi-
ronmentally efficient PoE class 3 rating. The Mitel 6940 SIP IP phone is one of the most advanced
desktop IP phones available on the market today and is ideal for any enterprise executive or
manager, Teleworker, and Contact Center employee.
The 6940 IP phone is compatible with select Mitel call managers-MiVoice 5000, MX-ONE, MiVoice
Office 400.
6940 IP Phone Model Variant
The 6940 IP Phone has the following variant:
•6940w IP Phone
6940w IP Phone
A new variant of the 6940 IP Phone is available called the 6940w IP Phone. The 6940w IP Phone is
physically identical to the 6940 IP Phone. There are new features supported by the 6940w IP Phone
relative to the 6940 IP Phone, namely embedded Wi-Fi, Bluetooth 5.2, IEEE 802.3az standard
(Energy Efficient Ethernet) capability. For a detailed list of features, see Phone features.
The 6940w IP Phone also supports the same accessories as the current 6940 IP Phone.

3
WELCOME ABOUT THIS GUIDE
About this guide
This guide explains how to use the basic features of your new Mitel 6940 SIP IP phone. Not all features
listed are available by default. Your System Administrator has the ability to customize many features on
this phone. Contact your System Administrator to find out which features and services are available to
you on your phone system. For information on more advanced settings and configurations, Administrators
should refer to the Mitel SIP IP Phones Administrator Guide.
Documentation
•Mitel 6940 SIP IP Phone Quick Reference Guide– Contains call handling instructions, an overview
of the User Interface (UI) and details on UI navigation, as well as information on other important
features. The Quick Reference Guide can be downloaded from http://www.miteldocs.com .
•Mitel 6940 IP Phone Installation Guide – Contains installation and set-up instructions, general
features and functions, and basic options list customization. The Installation Guide can be
down-loaded from http://www.miteldocs.com.
•Mitel 6900 SIP IP Phones Administrator Guide – Describes how to set up the Mitel SIP IP phones
on the network and contains advanced configuration instructions. The Administrator Guide is intended
for the System Administrator and can be downloaded from http://www.miteldocs.com.
Supporting documentation
To access phone and system-specific documentation:
1. Log in to Mitel Connect.
2. In the left-hand menu, click Mitel OnLine.
3. Click Product Documentation under the Support section.
4. Select PDF Guides and Online Help under the End User Documents drop-down menu.
5. In the left-hand menu, navigate to SIP Phones > 6900 Series SIP Phone.

4
PHONE FEATURES
Phone features
The following table describes the IP Phone features:
Feature 6940 IP Phone 6940w IP Phone
Display 7" WVGA (800x480) color TFT
capacitive touch-screen LCD
display with brightness controls
7" WVGA (800x480) color TFT
capacitive touch-screen LCD
display with brightness controls
Programmable Keys 12 touchscreen top softkeys
supporting up to 48 functions
12 touchscreen top softkeys
supporting up to 48 functions
Context Sensitive Keys 6 state-based touchscreen
bottom softkeys supporting up
to 30 functions
6 state-based touchscreen
bottom softkeys supporting up
to 30 functions
Ethernet Built-in-two-port, 10/100/1000
Gigabit Ethernet switch - lets
you share a connection with
your computer
Built-in-two-port, 10/100/1000
Gigabit Ethernet switch - lets
you share a connection with
your computer
802.3az (EEE)
Power-over-Ethernet (PoE) -
LAN
802.3af, 802.3at 802.3af, 802.3at
POE Class Class 3 with auto change to 4
when PKMs are attached.
The 6940w does not have the
auto class change feature. If an
accessory is installed in the
sidecar accessory port, the
phone must be powered using a
48v power brick.
Bluetooth Support Embedded Bluetooth 4.1 Embedded Bluetooth 5.2
External USB Port 1x USB 2.0 (500mA) Host 1x USB 2.0 (500mA) Host
PC Link / Mobile Link Yes Yes
802.11n Wi-Fi - Yes (built-in)
Antimicrobial Plastics No No
USB Headset Support
(H10/30/40)
Yes Yes
S720 BT Speakerphone Yes Yes
M695 Programmable Key
Module
Yes (3 max) Yes (3 max)
AC power adapter Yes. Sold separately Yes. Sold separately

5
PHONE FEATURES
Cordless Bluetooth handset Yes Yes
Enhanced wideband, full-duplex
speakerphone for handsfree
calls
Yes Yes
Feature 6940 IP Phone 6940w IP Phone

6
REQUIREMENTS
Requirements
The 6940 SIP IP phone requires the following environment:
•SIP-based IP PBX system or network installed and running with a SIP account created for the 6940
phone
•Access to a Trithroughl File Transfer Protocol (TFTP), File Transfer Protocol (FTP), Hypertext Transfer
Protocol (HTTP) server, or Hyper Text Transfer Protocol over Secure Sockets Layer (SSL) (HTTPS)
•Ethernet/Fast Ethernet LAN (10/100 Mbps) (Gigabit Ethernet LAN [1000 Mbps] recommended)
•Category 5/5e straight-through cabling (Category 6 straight-through cabling required for opti-mum
Gigabit Ethernet performance)
•The USB drive file system is set as FAT32 for the USB to be detected by the phone.
•Power source:
•For Ethernet networks that supply inline power to the phone (IEEE 802.3af or IEEE 802.3at [IEEE
802.3at recommended]) use an Ethernet cable to connect from the phone directly to the network for
power (no 48V AC power adapter required if using Power-over-Ethernet [PoE] or PoE plus)
•For Ethernet networks that DO NOT supply power to the phone:
•Use only the GlobTek Inc. Limited Power Source [LPS] adapter model no. GT-41080-1848 (sold sepa-
rately) to connect from the DC power port on the phone to a power source or
•Use a PoE power injector or a PoE switch (PoE plus recommended)

7
INSTALLATION AND SETUP
Installation and setup
Please refer to the Mitel 6940 IP Phone Installation Guide included with your phone for basic installation
and physical setup information.

8
CLEANING THE MITEL 6940 SIP IP PHONE TOUCHSCREEN
Cleaning the Mitel 6940 SIP IP phone touch-
screen
Repeated use of the Mitel 6940 SIP IP phone may lead to a dirty screen. To clean the phone’s screen,
Mitel recommends the use of a super fine cotton cloth, cotton swab, or microfiber lens cloth made of
microfiber suede (preferably one without sewn hems or similar characteristics that would scratch the
surface of the screen). You can use the cloth dry for dusting, polishing and light cleaning, or dampen it
(with water only) to deep clean the surface. If using a damp cloth, make sure to use just a little water on
the cloth. Too much moisture can cause damage to your phone that could be permanent. If the cloth is
dripping or the surface shows water spots after wiping, then you are using too much water on the cloth.
Some rules to follow when cleaning your screen include:
•Do not use any sharp objects including your fingernail.
•Do not rub, touch or tap the surface of the screen with sharp or abrasive items such as a ball-point pen
or a screw driver.
•Do not use any type of cleansers including abrasive cleansers.
•Do not use any type of glass cleaner or any cleaner that contains alcohol or ammonia.
•Do not spray any type of cleaner directly on the phone’s screen.
•Do not allow any liquid to run down the surface of the touchscreen and under the bezel.
•If using a damp cloth, disconnect power to the phone before wiping the screen.
CAUTION: Use of any type of cleaners, alcohol, ammonia, and/or hard or sharp objects can harm the
touchscreen surface and potentially cause transparent conductive film cracks in the screen.
To clean your Mitel 6940 IP phone’s touchscreen:
1. Disconnect power to your phone.
2. Retrieve a soft cloth, such as a microfiber cloth.
3. If necessary, dampen the cloth. For regular cleanings, a dry cloth is usually sufficient. For stubborn
build-up or for periodic deep cleanings, wet the cloth under a faucet and then wring out until it is just
damp.
4. Wipe the screen gently with the cloth making sure to not get any moisture in the sides of the screen.
You can also wipe down the entire phone to remove dirt and grime.
5. Allow your phone to completely dry after you are done cleaning. This should only take a few minutes .
6. Reconnect power to your phone.
NOTE: Keeping your touchscreen clean and free of dirt and fingerprints on a regular basis extends
the life of your phone’s touchscreen.

9
TIPS FOR YOUR COMFORT AND SAFETY DON’T CRADLE THE HANDSET
Tips for your comfort and safety
Don’t cradle the handset
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if you cradle the
handset between your ear and shoulder. If you use your phone a lot, you may find it more comfortable to
use a headset.
Protect your hearing
Your Mitel 6940 SIP IP phone has a control for adjusting the volume of the handset, headset, and speak-
erphone. Because continuous exposure to loud sounds can contribute to hearing loss, keep the volume
at a moderate level.
Adjust the viewing angle
The stand for your Mitel 6940 SIP IP phone supports two viewing angles (30° and 60°). Adjust the stand
to suit your viewing preference. For instructions on how to adjust the stand, see the Mitel 6940 IP Phone
Installation Guide.