Mitel 6867i Premium User manual

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UC Irvine
Mitel 6867i
Quick Reference
Guide
V1.4 March 2018
Key Description
Goodbye key: Ends an active call or sends
an incoming call to voicemail.
Hold key: Places an active call on hold. To
retrieve a held call, press the call appear-
ance button beside the light that is blinking.
Settings key: Access services and options
to customize your phone.
Mute key: Mutes the microphone so that
your caller cannot hear you.
Volume Control key: Adjusts the
volume for the handset, headset,
ringer and hands free speaker.
Local Directory key: Lists stored names &
numbers.
Directional Pad: Arrows navigate through
menus and text fields, while the center
button selects an item or applies changes
to a text field.
Transfer key: Transfers the current active
call to another extension.
Conference key: Initiates a conference
call by combining two active calls.
Call List: Lists up to 100 past incoming
calls. You may dial a number by pressing
the center key on the Directional pad.
Redial key: Lists up to 100 past outgoing
calls. Pressing the Redial key twice
redials the last called number.
Line/Call Appearance keys: Connects
you to a line or call.
Speaker key: Activates hands-free mode
for making and receiving calls. When the
audio mode option is set, this key is used to
switch between a headset and the speaker.
Presence key: Not used.
Basic Phone Features
CH E C K O U T O U R P R O J E C T P A G E :
H T T P : / / W W W .O I T .U C I .E D U /
Make a call:
1. Lift the handset
2. Dial the number from the keypad.
3. Wait for the call to be dialed or press the Dial soft key.
Answering a call:
For hands-free operation: press the Speaker/Handset
key or the flashing Line key for the incoming call.
Redial:
Press the Redial key. Scroll through available num-
bers. Press the Dial soft key or the center key on the Di-
rectional pad to dial.
Ending calls:
To end a call, return the handset to its cradle or press the
Goodbye key.
Softkeys—10 softkeys on the 6867i
6 Top Keys: Static softkeys that support up to 20 user-
programmable functions.
4 Bottom Keys: Context-sensitive keys that serve up to 18
static functions.
These Bottom softkeys will display when your phone is idle:
1. Voice Mail—Access the campus voicemail system.
These Bottom softkeys will display when you lift the hand-
set:
1. Dial—After entering a phone number from the keypad, press
the Dial softkeys to immediately dial the number.
These Bottom softkeys display when an incoming call ar-
rives:
1. Answer—Answers an incoming call.
2. Ignore—Sends an incoming call directly to voicemail.
3. Silence—Turns the ringer off until the caller hangs up or is
directed to voicemail.
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UC Irvine
Feature Activation Codes
Call Hold:
1. To put a call on hold, press the Hold key.
2. To retrieve the call, press the Hold key again or press the
Line key where the call is on hold.
Call Transfer:
1. With a call on the line press the Transfer key.
This places the current call on hold.
2. Dial the number which you wish to transfer the call to.
3. Press the Transfer key again and the call will be immedi-
ately transferred.
Call Waiting:
When you are on the line and a second call arrives you will
hear a brief tone and see a Line key flashing. You may:
1. Press Answer or press the flashing Line key.
2. Press Ignore to send the call straight to voicemail.
3. Do nothing and the call will go to voicemail after 3 rings.
4. Switch calls by pressing the line key of the call you wish
to connect to.
Conferencing:
1. During a regular call, press a Line key to get dial tone.
Your current call will be put on hold.
2. Dial the person you want to join your conference.
3. Once this person has answered, press the Conference
______key to set up the three way call.
4. Repeat steps 1 - 3 to add additional conference members.
Missed Call Notification:
When a call rings your phone and isn’t answered you will see
a message in the bottom right your display, “1 Missed Call”
1. To view missed calls press the Call List key.
2. Use the arrow buttons to scroll through the list.
Clearing Missed Calls:
Simply press the Call List key to open the Call List
and then press the Quit softkeys. This will clear the notifica-
tion
Voicemail:
When you have one or more unheard voice messages waiting,
the light at the top right corner of your phone will flash.
To access voicemail: Press the Voicemail softkeys.
Paging:
If you have a ongoing phone call when you receive a page,
the current call will be placed on hold and the line button (L1
or L2) will be blinking. After the page, press the blinking line
button to resume the call.
1. Follow-Me:
Activate *2* New ext. #
Cancel #2#
2. Personal Number:
Activate *10*(1-5)#
Cancel #10#
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Programming your Local Directory:
1. Press the Local Directory key
2. Press the Add New softkeys.
3. Select the a field using the Directional
Pad and enter information using the
keypad letters.
4. Press the Right arrow to open the
numbers menu and enter a number
using the keypad. Remember to use a
leading 9 for an outside call.
5. Press the Save softkeys.
Advanced Call Handling & Features
To see more detailed Instructions go to
http://oit.uci.edu/telephone
Diversion Softkey:
Located at the Top on the left side of the
screen:
1. Follow Me: Use Directional Pad to high-
light and select and Enter extension
2. External Follow Me: Use Directional Pad
to highlight and select and Enter
9+external extension number
Logon to the SIP phone:
If the phone has been restarted you might
be asked to Logon, before you can use the
phone:
Select Log in soft key:
<Enter Your Extension Number> and
press Submit