Mitel MiVoice 6920w User manual

Mitel 6920/6920w SIP Phone
RELEASE 6.3.1 USER GUIDE
58016672 REV00
December, 2022

Notice
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Software License Agreement
Mitel, hereinafter known as “Seller”, grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-
exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended.
This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.
These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by inter-
national treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential
and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code.
Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export
licensed Software to any country except in accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer
shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or
language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise
disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies
thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agree-
ment. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained
herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than
that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this
Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed soft-
ware and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for
any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of busi-
ness information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even
if Seller has been advised of the possibility of such damages.

Contents
What’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
6920 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
6920 IP Phone Model Variants . . . . . . . . . . . . . . . . . . . . . . . . 2
6920t IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
6920w IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Supporting documentation . . . . . . . . . . . . . . . . . . . . . 3
Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installation and setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Tips for your comfort and safety . . . . . . . . . . . . . . . . . . . . . . 5
Don’t cradle the handset . . . . . . . . . . . . . . . . . . . . . . 5
Protect your hearing . . . . . . . . . . . . . . . . . . . . . . . . . 5
Adjust the viewing angle . . . . . . . . . . . . . . . . . . . . . . . 5
Phone keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Key panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Key description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Dialpad keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
E.164 support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Plugging in and starting the phone . . . . . . . . . . . . . . . . . . . . .11
Network Connected/Network Disconnected . . . . . . . . . . .13
Voice Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
UI overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Call screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

UI navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Customizing your phone . . . . . . . . . . . . . . . . . . . . . . . . . 22
Phone Options via IP Phone UI . . . . . . . . . . . . . . . . . . . . . . .22
Using the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . .24
Phone Options via Mitel Web UI . . . . . . . . . . . . . . . . . . . . . .24
Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . .25
Phone status via IP phone UI . . . . . . . . . . . . . . . . . . . . . . . . .27
Finding Your Phone’s IP Address . . . . . . . . . . . . . . . . . .29
Phone status via Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . .30
SIP Account Status . . . . . . . . . . . . . . . . . . . . . . . . . .30
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Specifying the Language to Use Using the IP Phone UI . . . . . .32
Specifying the Language to Use Using the Mitel Web UI . . . . .33
Input Language . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Set Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . .42
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
External Sources . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
CONFIGURING A USER PASSWORD . . . . . . . . . . . . . . . . . . . . . . . 47
Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Configuring Lock Settings Using the Mitel Web UI . . . . . . . .49
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Audio Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Ring Tones and Tone Sets . . . . . . . . . . . . . . . . . . . . . .55
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Home Screen Settings . . . . . . . . . . . . . . . . . . . . . . . .62
Brightness Settings . . . . . . . . . . . . . . . . . . . . . . . . . .62
Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Speed Dial Edit . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Restarting Your Phone Using the IP Phone UI . . . . . . . . . . .64
Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Enabling Bluetooth functionality . . . . . . . . . . . . . . . . . .67
Pairing a Bluetooth device . . . . . . . . . . . . . . . . . . . . . .68
Bluetooth status . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Forgetting a Bluetooth device . . . . . . . . . . . . . . . . . . . .71