Mitel MiVoice 6920w User manual

Mitel 6920/6920w SIP Phone
RELEASE 6.3.1 USER GUIDE
58016672 REV00
December, 2022

Notice
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© Copyright 2022, Mitel Networks Corporation
All rights reserved

Software License Agreement
Mitel, hereinafter known as “Seller”, grants to Customer a personal, worldwide, non-transferable, non-sublicenseable and non-
exclusive, restricted use license to use Software in object form solely with the Equipment for which the Software was intended.
This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement.
These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by inter-
national treaties to the fullest extent under the applicable law of the jurisdiction of the Customer. In addition, these confidential
and proprietary programs are works conforming to the requirements of Section 401 of title 17 of the United States Code.
Customer shall not disclose to any third party such confidential and proprietary programs and information and shall not export
licensed Software to any country except in accordance with United States Export laws and restrictions.
Customer agrees to not reverse engineer, decompile, disassemble or display Software furnished in object code form. Customer
shall not modify, copy, reproduce, distribute, transcribe, translate or reduce to electronic medium or machine readable form or
language, derive source code without the express written consent of the Seller and its Suppliers, or disseminate or otherwise
disclose the Software to third parties. All Software furnished hereunder (whether or not part of firmware), including all copies
thereof, are and shall remain the property of Seller and its Suppliers and are subject to the terms and conditions of this agree-
ment. All rights reserved.
Customer's use of this software shall be deemed to reflect Customer's agreement to abide by the terms and conditions contained
herein. Removal or modification of trademarks, copyright notices, logos, etc., or the use of Software on any Equipment other than
that for which it is intended, or any other material breach of this Agreement, shall automatically terminate this license. If this
Agreement is terminated for breach, Customer shall immediately discontinue use and destroy or return to Seller all licensed soft-
ware and other confidential or proprietary information of Seller. In no event shall Seller or its suppliers or licensors be liable for
any damages whatsoever (including without limitation, damages for loss of business profits, business interruption, loss of busi-
ness information, other pecuniary loss, or consequential damages) arising out of the use of or inability to use the software, even
if Seller has been advised of the possibility of such damages.

Contents
What’s New . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
6920 IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
6920 IP Phone Model Variants . . . . . . . . . . . . . . . . . . . . . . . . 2
6920t IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
6920w IP Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Supporting documentation . . . . . . . . . . . . . . . . . . . . . 3
Phone features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Installation and setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Tips for your comfort and safety . . . . . . . . . . . . . . . . . . . . . . 5
Don’t cradle the handset . . . . . . . . . . . . . . . . . . . . . . 5
Protect your hearing . . . . . . . . . . . . . . . . . . . . . . . . . 5
Adjust the viewing angle . . . . . . . . . . . . . . . . . . . . . . . 5
Phone keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Key panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Key description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Dialpad keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
E.164 support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
Getting started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Plugging in and starting the phone . . . . . . . . . . . . . . . . . . . . .11
Network Connected/Network Disconnected . . . . . . . . . . .13
Voice Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
UI overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Call screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Screen Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

UI navigation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Customizing your phone . . . . . . . . . . . . . . . . . . . . . . . . . 22
Phone Options via IP Phone UI . . . . . . . . . . . . . . . . . . . . . . .22
Using the IP Phone UI . . . . . . . . . . . . . . . . . . . . . . . .24
Phone Options via Mitel Web UI . . . . . . . . . . . . . . . . . . . . . .24
Using the Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . .25
Phone status via IP phone UI . . . . . . . . . . . . . . . . . . . . . . . . .27
Finding Your Phone’s IP Address . . . . . . . . . . . . . . . . . .29
Phone status via Mitel Web UI . . . . . . . . . . . . . . . . . . . . . . . .30
SIP Account Status . . . . . . . . . . . . . . . . . . . . . . . . . .30
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
Specifying the Language to Use Using the IP Phone UI . . . . . .32
Specifying the Language to Use Using the Mitel Web UI . . . . .33
Input Language . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
Time Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
Set Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . .42
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
External Sources . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
CONFIGURING A USER PASSWORD . . . . . . . . . . . . . . . . . . . . . . . 47
Phone Lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Configuring Lock Settings Using the Mitel Web UI . . . . . . . .49
Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Audio Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .51
Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
Ring Tones and Tone Sets . . . . . . . . . . . . . . . . . . . . . .55
Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .61
Home Screen Settings . . . . . . . . . . . . . . . . . . . . . . . .62
Brightness Settings . . . . . . . . . . . . . . . . . . . . . . . . . .62
Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Live Dialpad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
Speed Dial Edit . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Restart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Restarting Your Phone Using the IP Phone UI . . . . . . . . . . .64
Emergency Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .66
Enabling Bluetooth functionality . . . . . . . . . . . . . . . . . .67
Pairing a Bluetooth device . . . . . . . . . . . . . . . . . . . . . .68
Bluetooth status . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Forgetting a Bluetooth device . . . . . . . . . . . . . . . . . . . .71

Disconnecting a connected Bluetooth device . . . . . . . . . . .72
Connecting to a different or disconnected Bluetooth device . . .73
Configuring Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Softkey Display Behavior . . . . . . . . . . . . . . . . . . . . . . . . . . .77
Line Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Configuring a Line Key Using the Mitel Web UI . . . . . . . . . .79
Speed Dial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Speed Dial Prefix . . . . . . . . . . . . . . . . . . . . . . . . . . .80
Press-and-Hold to Create a Speed Dial (applicable to softkeys, dialpad keys,
expansion module keys) . . . . . . . . . . . . . . . . . . . . . . .80
Creating a Speed Dial Key Using the Speed Dial Edit Option (applicable to
softkeys, dialpad keys, expansion module keys) . . . . . . . . . .81
Creating a Speed Dial Softkey Using the Mitel Web UI . . . . . .82
Creating Dialpad Speed Dial Keys Using the Mitel Web UI . . . .83
Press-and-Hold to Edit a Speed Dial . . . . . . . . . . . . . . . .84
Do Not Disturb (DND) Key . . . . . . . . . . . . . . . . . . . . . . . . . .84
Configuring a DND KeyUsing the Mitel Web UI . . . . . . . . . .84
Busy Lamp Field (BLF) Key . . . . . . . . . . . . . . . . . . . . . . . . . .85
Configuring a BLF Key Using the Mitel Web UI . . . . . . . . . . .86
BLF/List Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .87
Configuring a BLF/List Key Using the Mitel Web UI . . . . . . . .88
XML Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Configuring an XML Key Using the Mitel Web UI . . . . . . . . .89
Accessing the XML Service Using the IP Phone UI . . . . . . . .90
Flash Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Configuring a Flash Key Using the Mitel Web UI . . . . . . . . .91
Sprecode Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .91
Configuring a Sprecode Key Using the Mitel Web UI . . . . . . .92
Park/Pickup Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .92
Configuring Park/Pickup Keys Using the Mitel Web UI . . . . . .93
Utilizing the Park Call/Pickup Parked Call Feature Using the IP Phone UI
94
Last Call Return Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .94
Configuring a Last Call Return Key Using the Mitel Web UI . . .94
Call Forward Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .95
Configuring a Call Forward Key Using the Mitel Web UI . . . . .95
BLF/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .96
BLF/Xfer Key Requirements and Functionality . . . . . . . . . .96
Configuring a BLF/Xfer Key Using the Mitel Web UI . . . . . . .96
Speed Dial/Xfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .97
Speed Dial/Xfer Key Requirements and Functionality . . . . . .98
Configuring a Speed Dial/Xfer Key Using the Mitel Web UI . . .98
Speed Dial/Conf . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .99
Configuring a Speed Dial/Conf Key Using the Mitel Web UI . . .99
Speed Dial/MWI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Configuring a Speed Dial/MWI Key Using the Mitel Web UI . . 100
Directory Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Configuring a Directory Key Using the Mitel Web UI . . . . . . 102
Received Callers List Key . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Configuring a Received Callers List Key Using the Mitel Web UI 104
Outgoing Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Configuring a Outgoing Redial Key Using the Mitel Web UI . . 105
Conference Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Configuring a Conference Key Using the Mitel Web UI . . . . . 106
Transfer Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Configuring a Transfer Key Using the Mitel Web UI . . . . . . 107
Intercom Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Configuring an Intercom Key Using the Mitel Web UI . . . . . 108
Phone Lock Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Configuring a Phone Lock Key . . . . . . . . . . . . . . . . . . . 109
Paging Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Configuring a Paging Key Using the Mitel Web UI . . . . . . . 110
Using the Paging Key . . . . . . . . . . . . . . . . . . . . . . . . 112
Discreet Ringing Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Configuring a Discreet Ringing Key . . . . . . . . . . . . . . . . 112
Call History Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Configuring a Call History Key Using the Mitel Web UI . . . . . 113
Empty Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Configuring an Empty Key Using the Mitel Web UI . . . . . . . 114
None Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Deleting a Key’s Function Using the Mitel Web UI . . . . . . . 115
State-Based Softkeys . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .117
Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Pre-Dialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Using Handsfree Speakerphone . . . . . . . . . . . . . . . . . . . . . . 118
Using a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Volume Controls for the Headset Microphone . . . . . . . . . 119
Making and Receiving Calls Using a Headset . . . . . . . . . . . 120
Using Intercom Functionality . . . . . . . . . . . . . . . . . . . . . . . 120
Using the Icom Key . . . . . . . . . . . . . . . . . . . . . . . . . 120
Outgoing Redial List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Accessing the Outgoing Redial List . . . . . . . . . . . . . . . . 123
Editing Entries in the Outgoing Redial List . . . . . . . . . . . . 124
Deleting All Entries in the Outgoing Redial List . . . . . . . . . 124
Deleting an Entry In the Outgoing Redial List . . . . . . . . . . 125
Copying Entries to the Local Directory . . . . . . . . . . . . . . 126
Mute . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Receiving Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .127
Answering an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . 127
Deflecting an Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . 128
Sending an Incoming Call to Voicemail . . . . . . . . . . . . . . . . . . 128
Handling Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .129
Placing a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
When on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Automatic Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Retrieving a Held Call . . . . . . . . . . . . . . . . . . . . . . . 130
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Blind Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Consultative Transfer . . . . . . . . . . . . . . . . . . . . . . . 131
Direct Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Transferring an Existing Call to Another Existing Call . . . . . . 133
Transferring to a Contact in the Directory . . . . . . . . . . . . 134
Indication of Transferred Calls . . . . . . . . . . . . . . . . . . 135
Conferencing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Local Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . 136
Creating a Conference Call by Joining Two Existing Calls . . . . 139
Joining Additional Parties to Active Conferences . . . . . . . . 140
Ending a Conference and Transferring Remaining Parties . . . 140
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Managing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .142
Directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
General Directory Functions . . . . . . . . . . . . . . . . . . . . 143
Local Directory Features . . . . . . . . . . . . . . . . . . . . . . 146
External Directory Source Features . . . . . . . . . . . . . . . . 154
Received Callers List . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Accessing and Using the Received Callers List . . . . . . . . . . 157
Editing Entries in the Received Callers List . . . . . . . . . . . . 158
Deleting Entries from the Received Callers List . . . . . . . . . 159
Copying Entries to the Local Directory . . . . . . . . . . . . . . 160
Missed Calls Indicator . . . . . . . . . . . . . . . . . . . . . . . 160
Downloading the Received Callers List to Your PC . . . . . . . . 162
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
DND and Call Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
DND Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 164
Configuring DND Modes Using the IP Phone UI . . . . . . . . . 167
Call Forward Configuration . . . . . . . . . . . . . . . . . . . . 168
Configuring a Call Forward Key . . . . . . . . . . . . . . . . . . 169
Configuring Call Forward Using the Mitel Web UI . . . . . . . . 170
Using Call Forward via the IP Phone UI . . . . . . . . . . . . . . 172

Additional Features . . . . . . . . . . . . . . . . . . . . . . . . . . . .176
Display DTMF Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Configuring Display of DTMF Digits . . . . . . . . . . . . . . . . 177
Play Call Waiting Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Configuring Call Waiting Tone . . . . . . . . . . . . . . . . . . . 178
Stuttered Dial Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Configuring Stuttered Dial Tone . . . . . . . . . . . . . . . . . . 179
XML Beep Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Configuring XML Beep Support . . . . . . . . . . . . . . . . . . 180
Status Scroll Delay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Configuring Status Scroll Delay . . . . . . . . . . . . . . . . . . 181
Switch UI Focus to Ringing Line . . . . . . . . . . . . . . . . . . . . . . 181
Configuring Switch Focus to Ringing Line . . . . . . . . . . . . 182
Call Hold Reminder During Active Calls . . . . . . . . . . . . . . . . . . 182
Configuring Call Hold Reminder During Active Calls . . . . . . . 183
Call Hold Reminder (on single hold) . . . . . . . . . . . . . . . . . . . . 183
Configuring Call Hold Reminder . . . . . . . . . . . . . . . . . . 184
Call Waiting Tone Period . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Configuring Call Waiting Tone Period . . . . . . . . . . . . . . . 185
Preferred Line and Preferred Line Timeout . . . . . . . . . . . . . . . . 185
Configuring Preferred Line and Preferred Line Timeout . . . . 187
Goodbye Key Cancels Incoming Calls . . . . . . . . . . . . . . . . . . . 188
Configuring Goodbye Key to Cancel Incoming Calls . . . . . . 188
Message Waiting Indicator . . . . . . . . . . . . . . . . . . . . . . . . . 189
Configuring Message Waiting Indicator . . . . . . . . . . . . . 189
Incoming Intercom Call Features . . . . . . . . . . . . . . . . . . . . . 190
Auto-Answer/Play Warning Tone . . . . . . . . . . . . . . . . . 190
Microphone Mute . . . . . . . . . . . . . . . . . . . . . . . . . 190
Allow Barge In . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Configuring Incoming Intercom Settings . . . . . . . . . . . . . 191
Group RTP Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Configuring Group RTP Paging . . . . . . . . . . . . . . . . . . 192
Shared Call Appearance (SCA) Call Bridging . . . . . . . . . . . . . . . 192
SCA Voicemail Indicators . . . . . . . . . . . . . . . . . . . . . 195
Star Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Other Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Model M695 Expansion Module . . . . . . . . . . . . . . . . . . . . .196
Using the Expansion Modules . . . . . . . . . . . . . . . . . . . . . . . 197
Press-and-Hold to Create a Speed Dial Key . . . . . . . . . . . 197
Connecting to Wi-Fi on 6920w IP Phone . . . . . . . . . . . . . . . . .198
Connecting to a WPA2 Enterprise network . . . . . . . . . . . . . . . . 198
Connecting to a home network . . . . . . . . . . . . . . . . . . . . . . 201
Wi-Fi Network Connected/Wi-Fi Network Disconnected . . . . . . . . 203

Mitel Wireless LAN Adapter . . . . . . . . . . . . . . . . . . . . . . .204
Installing and Configuring a WLAN Adapter . . . . . . . . . . . . . . . 205
Troubleshooting Solutions . . . . . . . . . . . . . . . . . . . . . . . .207
Why is my display blank? . . . . . . . . . . . . . . . . . . . . . . . . . 207
Why is my speakerphone not working? . . . . . . . . . . . . . . . . . . 207
Why can’t I get a dial tone? . . . . . . . . . . . . . . . . . . . . . . . . 207
Why doesn’t my phone ring? . . . . . . . . . . . . . . . . . . . . . . . 207
Why is the light not coming on with a new voicemail message? . . . . 207
Why is my handset not working? . . . . . . . . . . . . . . . . . . . . . 208
How do I find the IP address of my phone? . . . . . . . . . . . . . . . . 208
Why does my phone display the No Service message? . . . . . . . . . 208
How do I change my user password? . . . . . . . . . . . . . . . . . . . 208
Why does my phone display Bad Encrypted Config? . . . . . . . . . . 208
How do I restart the IP phone? . . . . . . . . . . . . . . . . . . . . . . 208
How do I lock my phone? . . . . . . . . . . . . . . . . . . . . . . . . . 208
Appendix A - Time Zone Codes . . . . . . . . . . . . . . . . . . . . . .209
Limited warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . .214
Exclusions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Warranty repair services . . . . . . . . . . . . . . . . . . . . . . . . . . 214
After warranty service . . . . . . . . . . . . . . . . . . . . . . . . . . . 215