Mitel NETVISION PHONE User manual

USER GUIDE

3300 ICP

Notice
The information contained in this document is believed to be accurate in all respects but is not warranted by Mitel Networks®
Corporation. The information is subject to change without notice and should not be construed in any way as a commitment by Mitel
Networks or any of its affiliates or subsidiaries. Mitel Networks and its affiliates and subsidiaries assume no responsibility for any
errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate any such
changes.
Nothing in this document may be reproduced in any manner, either wholly or in part for any use whatsoever, without written
permission from Mitel Networks Corporation.
COPYRIGHT© 2002, MITEL NETWORKS CORPORATION. ALL RIGHTS RESERVED.

-i-
Contents
IMPORTANT INFORMATION ABOUT WIRELESS PHONES 1
ABOUT YOUR NETVISION® PHONE 2
BATTERY CHARGING 3
Charge/Discharge 3
Battery attaching/detaching 3
Placing the battery in the charger 4
WARNINGS! 5
OPTIONAL ACCESSORIES 5
BASIC OPERATION 5
Turning the phone on and off 5
Connecting to the network 6
Shared vs. Personal Phones 7
Out of Range 7
Logging on to a shared phone 8

-ii-
MAKING AND ANSWERING CALLS 9
Answering a Call 9
Identifying a Caller 9
Refusing a Call 9
Making a Call 10
Intercom Calling 11
Adjusting the Volume During a Call 11
Ending a Call 11
Redial 12
Speed Call - Personal 12
Speed Call - System 12
CALL HANDLING 13
Two-line Calling 13
Transfer 13
Conference 14
Call Re-routing / Message Waiting 14
USING ADVANCED FEATURES 15
Call Pickup 15
Call Park Retrieve 15
Camp-on 16
Do Not Disturb 16
Microphone Mute 17
Message Paging 17
Night Answer 17
CUSTOMIZING YOUR PHONE 18
Ringer Style 18
Ringer Volume 19
Earpiece Volume 19
Auto-Answer Ring 19
Display Contrast Control 19
Key Locking 20

-iii-
ACD AGENT FEATURES 20
ACD Agent Log in / Log out 21
ACD Agent Make Busy 21
ACD Agent Work Timer 22
Call an ACD Agent 22
REGULATORY AND PATENT INFORMATION 23

-1-
IMPORTANT INFORMATION ABOUT WIRELESS
PHONES
Wireless telephones use radio frequencies, which are susceptible to
interference from electrical devices such as motors, computers, VHF radios,
and fluorescent lights. Such interference can limit the operating range of the
telephone and cause noisy or interrupted reception. Walls, building wiring,
and metal structures such as filing cabinets can also affect the performance
of the telephone.

-2-
ABOUT YOUR NETVISION® PHONE
1. Antenna - High-gain antenna. The
antenna does not extend.
10. FCT key - Accesses specially
programmed features.
2. LED - Indicates an incoming call and
message waiting.
11. RCL key - Recalls the last number
dialed, and to access the speed-call
directory.
3. Earpiece 12. NAME key - Displays the names
directory.
4. Mini-headset jack - Allows you to
plug a headset into phone for handsfree
use.
13. SND key - Calls the number dialed,
accepts a call, powers on the phone, and
selects items in phone menus.
5. Serial port - For system
administration use.
14. END key - Ends a call, refuses a
call, powers off the phone, and returns
to a previous menu.
6. Volume adjust buttons - Adjusts
the current call volume and scroll phone
menus and lists.
15. CLR key - Removes the last digit
entered from the keypad.
7. SEL button - Selects a name from
the name list.
16. STO key - Stores a number in the
speed-call directory.
8. LCD Screen - Shows the phone
status and menu options.
17. HOLD key - Puts a call on hold and
switch to the other line.
9. MENU key - Displays the phone user
menu.
18. *< and # > keys - Scrolls through
phone menus.

-3-
BATTERY CHARGING
Charge/Discharge
Fully charge the battery for the NetVision Data Phone before first using the
phone. A fully charged battery provides approximately 90 minutes of talk
time and 40 hours standby operation per charge.
As the battery discharges, the battery strength indicator on the display
shows more white space.
Battery attaching/detaching
zAttach the battery to the phone by aligning the feet on the battery with
the notches on the phone. Push the top of the battery into the phone until
the latch clicks.
zDetach the battery by depressing the catch and pulling the top of the
battery from the phone.

-4-
Placing the battery in the charger
Recharge the battery in the supplied charger, either attached to or removed
from the phone.
NOTE: When charging the battery attached to the phone, turn off the phone
before inserting it into the charger.
Place the battery into the rear charger slot or place the battery and phone
combination into the front charger slot. The indicators for each slot on the
charger indicate the following status:
GREEN - battery is fully charged and ready for use.
RED - battery is charging; wait until the status indicator changes to GREEN
before using battery.
AMBER - charger is charging the other battery. The charger charges the first
device inserted; charging of the other device begins when the first finishes.

-5-
WARNINGS!
zTo prevent injury or burns, do not short-circuit the battery terminals with
metal objects.
zUse only approved batteries and charging accessories with the NetVision
Phone.
zDo not charge the battery in a charger other than a Symbol NetVision
Phone charger.
OPTIONAL ACCESSORIES
For the following optional accessories and replacement parts, contact your
system administrator.
zDual battery charger
zLeather holster
zDeluxe leather cases
BASIC OPERATION
Turning the phone on and off
Press and release SND to turn on the NetVision Data Phone and connect to
the network. A phone set up for personal operation is ready to use
immediately after it is turned on. To use a shared phone, you must log on to
it first; see below for more information.
To turn off the phone, press and hold END for two seconds or until the
display is blank.

-6-
Connecting to the network
The quality of communication depends on network radio reception. Large
metal structures such as filing cabinets and other devices that radiate radio
signals can affect reception. The vertical bar on the left side of the display
shows you the strength of the radio signal at your present location. The
higher the bar, the stronger the signal and the better the quality of your
calls from that location.
The NetVision Data Phone can also cause radio interference to other devices.
Use the phone only in areas designated by the system administrator.
If the phone cannot connect to the network, the phone displays 'No
Network'. You cannot make or receive calls when disconnected from the
network.
NOTE: When your NetVision Data Phone is disconnected from the network
or out of range, the system will automatically forward all your calls to a
system-programmed destination -- typically voice mail.

-7-
Shared vs. Personal Phones
Your NetVision Data Phone is configured to operate either as a shared or
p
ersona phone.
As a shared phone, the system administrator assigns each user a profile
consisting of an extension number, an optional username and a Personal
Identification Number (PIN). Any user with a valid profile can use any
NetVision Data Phone configured for shared use.
As a personal phone, the system administrator configures the NetVision Data
Phone for your use only - a profile is not required to use the phone.
NOTE: The Symbol Admin user profile is reserved for system support
personnel.
Out of Range
When the phone is outside the network coverage area, it displays "No
Network" and,
zwhen the phone is idle, sounds the out-of-range tone (one long beep and
two short beeps).
zwhen the phone is active, sounds the call-waiting tone (two short beeps).
You have several seconds (typically 10) to move within range of the
network before the phone hangs up the call.
NOTE: The phone automatically shuts off after a period of time out of range
(typically two minutes).

-8-
Logging on to a shared phone
You must log on to a shared NetVision Data Phone before you can begin
using it. Obtain an extension number or a username and password (PIN)
from the system administrator.
To log on to a shared phone:
1. Press SND to turn on the phone.
2. Press FCT.
3. Do one of the following:
To log on using your name, use the scroll keys (*< , >#) or Vol
buttons to select Logon Name, and then select your name.
To log on using your extension number, use the scroll keys (*< , >#)
or Vol buttons to select Logon Ext#, and then enter your extension
number.
4. Press SND.
5. Enter your PIN.
6. Press SND.
To log off a shared phone:
1. Press FCT.
2. Use the scroll keys (*< , >#) or Vol buttons to select Logout.
3. Press SND.
You can also log off by turning off the phone.

-9-
MAKING AND ANSWERING CALLS
Answering a Call
You can program your NetVision Data Phone to answer calls in one of three
ways:
zAuto-Answering automatically answers the call after one ring.
zOne-Key Answering requires you to press SND to answer a call.
zAny-Key Answering allows you to use any key but END or HOLD to
answer a call.
To select an answering mode:
1. Press MENU.
2. Use the scroll keys (*<, >#) or the Vol buttons to select Phone Answer.
3. Select the desired mode.
To cancel your selection, press END.
Identifying a Caller
While in a call, the phone can display either the caller's number or name (if
available) but not both at once.
To alternate between the caller's number and name:
zPress NAME.
Refusing a Call
To refuse an incoming call:
zPress END.
NOTE: Holding down the END key for two seconds turns off the phone.

-10-
Making a Call
Extension and Outside Number Dialing
1. Dial the extension number
-OR-
for an external call, dial the code required to access an outside line
(usually 9) and then the number.
2. Press SND.
Dialing by Name
This feature (if available) enables you to call other extension users by
selecting their names from a menu. The system administrator stores the
names.
1. Press the Vol buttons or NAME to activate the name list.Dial the
extension number
2. Use the scroll keys (*<, >#) or the Vol buttons to select the desired
name.
3. Press SND to place the call.
TIP: You can use the dial pad keys to jump to specific names when the list
is long: Press the key that corresponds to the first letter in the user name -
for example to jump to names beginning with "S", press 7. If a letter has no
entries, the phone displays {No entries for ...}.

-11-
Intercom Calling
This feature allows you to speak to a group of other NetVision phone users
at the same time. Each user can belong to as many as 10 intercom groups.
The system administrator manages access to the groups. You can only speak
to one intercom group at a time.
The phone automatically answers an intercom call if a call is not already in
progress. If a call is progress, a three-beep alert indicates that a call is
waiting. The phone enters the intercom call when you end or place the
current call on hold.
Any user can leave an intercom call at any time. Only the initiating phone
can end an intercom call.
To place an intercom call:
1. Press #.
2. Enter the intercom group number (0-9).
3. Press SND.
4. Speak to the other users in the intercom group.
Adjusting the Volume During a Call
To adjust the earpiece volume for the current call only:
zPress the Vol buttons on the side of the phone.
For information on adjusting the base volume for all calls, see Earpiece
Volume elsewhere in this guide.
Ending a Call
To end a call:
zPress END.
NOTE: Holding down the END key for two seconds turns off the phone.

-12-
Redial
To redial any of the last eight numbers dialed:
zPress RCL, and then SND to dial the last call made or received.
-OR-
Press RCL repeatedly until the number or name of the party you want to
call appears in the display, and then press SND.
Speed Call - Personal
To add or replace a number in your personal Speed Call list:
1. Dial the number.
2. Press STO.
3. Dial a two-digit speed-call location, 00 through 99. The phone stores the
number in that location.
To clear the speed-call list:
1. Press MENU.
2. Use the scroll keys (*<, >#) or the Vol buttons to select Clear SD.
3. Press SND.
Caution! This action removes all entries from your Speed Call list.
To dial a stored personal Speed Call number:
1. Press RCL.
2. Dial the speed dial location number (00-99)
-OR-
Use the *<, #> keys or the Vol buttons to select the number.
3. Press SND to dial the number.
Speed Call - System
System Speed calling lets you call numbers that the system administrator
stored for access by all users on the network.
To make a System Speed call:
1. Dial the speed dial number. (Ask your system administrator for these.)
2. Press SND.

-13-
CALL HANDLING
Two-line Calling
To place another call without disconnecting the first call:
1. Press HOLD.
The current call is placed on consultation hold.
2. Place the call as usual.
To alternate between the two calls (Call Swap):
1. Press FCT.
2. Use the scroll keys (*<, >#) or the Vol buttons to select Swap.
3. Press SND.
Transfer
To transfer an active call:
1. Press HOLD.
2. Dial the number of the third party.
3. Press SND.
4. Do one of the following:
To complete the transfer, press END.
To announce the transfer, wait for an answer, consult, and then press
END.
To return to the first call, press FCT, select Back to Held, and then
press SND.
TIP: You can transfer to someone in the Dial by Name list, by pressing
NAME, selecting the person's name, and then pressing SND.

-14-
Conference
To form a Conference when a two-party call is already in progress, or
to add another party to an existing Conference:
1. Press FCT.
2. Use the scroll keys (*<, >#) or the Vol buttons to select Transfer.
3. Press SND.
4. Dial the number of the next party.
5. Press SND.
6. After the called party answers, press FCT.
To return to the previous call if the called party is busy or does not
answer, press FCT, select BacktoHeld, and then press SND.
7. Use the scroll keys (*<, >#) or the Vol buttons to select Conference.
8. Press SND. The conference is established.
To expand a conference to five parties (including yourself):
zRepeat the above procedure for each additional party.
To exit a Conference:
zPress END.
Call Re-routing / Message Waiting
If you cannot take a call, or if your NetVision Data Phone is turned off or out
of range, the system will automatically forward your calls to a
preprogrammed destination--typically voice mail.
A flashing Message Waiting light and an "M" on the display indicate that you
have messages waiting.
To retrieve your messages:
1. Press FCT.
2. Use the scroll keys (*<, >#) or the Vol buttons to select RetrieveMsg.
3. Press SND.
4. Proceed as instructed by your voice mail system.