Mitsubishi Electric CP-3800DW User manual

DIGITAL COLOR PRINTER
MODEL
CP3800DW
User’s Manual

●Concerning Copyright
The copyrights for this document are the property of Mitsubishi Electric Corporation.
Reproduction of any or all of the contents of this document without consent of the compan
y
is a violation of copyright law. However, one back-up copy may be made fo
r
non-commercial, personal purposes.
Also, the contents of this document are subject to change in the future without prior notice.
●Concerning Safety Warnings
Warnings concerning safety and use, and the contents of this document, conform to existing
standards as of the date published.
●Concerning Modification
This printer was planned, developed, and manufactured by Mitsubishi Electric Corporation
and for safety purposes, any modification of the device is prohibited.
1

Introduction
Thank you for purchasing this device.
This document explains the handling and operation required to use this printer.
Please read this document well before use.
■About the symbols
The symbols shown have the following meanings:
Caution
A
ccidents caused by failure to heed the warnings accompanying this symbol could
lead to physical injury or property damage.
Cautions for Set-up
･Prior to operation, read “Safety Guide” carefully and observe the rules therein.
･Use care when moving the printer. Never try carrying the printer alone.
Dropping it could cause injury or damage to other property.
･Do not use or store the printer near fire, excessive moisture, in direct sunlight, near an air
conditioner or heater, or any other source of unusually high or low temperature or humidity, or
excessive dust.
･Do not place the printer where chemical reactions occur, such as in a laboratory.
･Do not set up the printer where there is salinity or corrosive gas in the air.
･The printer must sit on a firm, level surface where there is ample ventilation.
･Do not put anything on the top of the printer.
･Do not place the printer near a radio or television, and do not use the same wall outlet for the
printer and radio or television. Radio or television reception could be adversely affected.
･Do not use a power voltage or frequency other than those specified.
･Do not put anything on the power cord or step on it.
･Do not drag or carry the printer by the power cord or USB cable.
･Avoid plugging the power cord into an outlet with many loads.
･Do not bundle the power cord.
･Always grip the plug housing, not the cord, to plug/unplug the power cord.
･Make certain the power is turned off before connecting/disconnecting the USB cable.
･Avoid lengthening the signal cable or connecting it to any noise-producing device.
If it is unavoidable, use a shielded cable or twisted pair for each signal.
･Place the printer near the outlet where the power cord can be unplugged easily to shut off power.
･Use an AC outlet that accepts a three-pronged plug. Otherwise, there may be danger of electric
shock.
･Use the appropriate specified cord set.
Only use items that are certified safe according to the standards of the country where they are to
be used
2

●American, Canadian Users
Cord set No INQ.1417
Parts number Rating Acquired Standard No
Plug CAT-009 125V 13A UL:E69228 CSA:LL93534
Cord SJT 1.25mm2 3G UL:E69167 CSA:LL97391
LL92902 LL42379
Connector EF-28 125V 13A UL:E69228 CSA:LL93534
Cord set No 5-AB0638
Parts number Rating Acquired Standard No
Plug KP-30 125V 13A UL: E118569 CSA: LR84390
Cord SJT 1.25mm23G UL: E42955 CSA: LL84512
Connector KS-32 125V 13A UL: E118569 CSA: LL84391
●European Users
Cord set No 764S
Parts number Rating Acquired Standard No
Plug 203 10/16A 250V EN60799
Cord H05VV-F 1.00mm23G EN60799
Connector EF-28 250V 10A EN60799
Cord set No 764S
Parts number Rating Acquired Standard No
Plug KP-4819Y 10 / 16A 250V IEC60884
Cord H05VV-F(GTCE-3) 1.00mm23G IEC60227-5
Connector KS-31A 250V 10A IEC60320-1
3

English
Hereby, Mitsubishi Electric Corporation declares that this CP3800DW is in
compliance with the essential requirements and other relevant provisions of Directive
1999/5/EC.
Finnish
Mitsubishi Electric Corporation vakuuttaa täten että CP3800DW tyyppinen laite on
direktiivin 1999/5/EY oleellisten vaatimusten ja sitä koskevien direktiivin muiden
ehtojen mukainen.
Dutch
Hierbij verklaart Mitsubishi Electric Corporation dat het toestel CP3800DW in
overeenstemming is met de essentiële eisen en de andere relevante bepalingen van
richtlijn 1999/5/EG
Bij deze verklaart Mitsubishi Electric Corporation dat deze CP3800DW voldoet aan de
essentiële eisen en aan de overige relevante bepalingen van Richtlijn 1999/5/EC.
French
Par la présente Mitsubishi Electric Corporation déclare que ľappareil CP3800DW est
conforme aux exigences essentielles et aux autres dispositions pertinentes de la
directive 1999/5/CE.
Par la présente, Mitsubishi Electric Corporation déclare que ce CP3800DW est
conforme aux exigences essentielles et aux autres dispositions de la directive
1999/5/CE qui lui sont applicables.
Swedish
Härmed intygar Mitsubishi Electric Corporation att denna CP3800DW står I
överensstämmelse med de väsentliga egenskapskrav och övriga relevanta
bestämmelser som framgår av direktiv 1999/5/EG.
Danish
Undertegnede Mitsubishi Electric Corporation erklærer herved, at følgende udstyr
CP3800DW overholder de væsentlige krav og øvrige relevante krav i direktiv
1999/5/EF
German
Hiermit erklärt Mitsubishi Electric Corporation dass sich dieser/diese/dieses
CP3800DW in Übereinstimmung mit den grundlegenden Anforderungen und den
anderen relevanten Vorschriften der Richtlinie 1999/5/EG befindet".(BMWi)
Hiermit erklärt Mitsubishi Electric Corporation die Übereinstimmung des Gerätes
CP3800DW mit den grundlegenden Anforderungen und den anderen relevanten
Festlegungen der Richtlinie 1999/5/EG.(Wien)
Greek
ME THN ΠAPOYΣA Mitsubishi Electric Corporation ΔHΛΩNEI OTI CP3800DW
ΣYMMOPΦΩNETAI ΠPOΣ TIΣ OYΣIΩΔEIΣ AΠAITHΣEIΣ KAI TIΣ ΛOIΠEΣ ΣXETIKEΣ ΔIATAΞEIΣ
THΣ OΔΗΓIΑΣ 1999/5/EK
4

Italian
Con la presente Mitsubishi Electric Corporation dichiara che questo CP3800DW è
conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla
direttiva 1999/5/CE.
Spanish
Por medio de la presente Mitsubishi Electric Corporation declara que el CP3800DW
cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o
exigibles de la Directiva 1999/5/CE.
Portuguese
Mitsubishi Electric Corporation declara que este CP3800DW está conforme com os
requisitos essenciais e outras disposições da Directiva 1999/5/CE.
Malti
Hawnhekk, Mitsubishi Electric Corporation jiddikjara li dan CP3800DW jikkonforma
mal-ħtiġijiet essenzjali u ma provvedimenti oħrajn relevanti li hemm fid-Dirrettiva
1999/5/EC
5

6
Table
of Contents Table of Contents
Introduction················································································································· 2
Cautions for Set-up···························································································· 2
Table of Contents································································································ 6
Setting
Up the Printer ............................................................................................. 7Setting Up the Printer ............................................................................................. 7
Checking the Contents··························································································· 7
Names of Components··························································································· 8
Connecting the Power Cord············································································· 9
Connecting to the Computer············································································ 9
Paper and Ribbon·····································································································10
Setting the Media ······································································································11
Trouble-shooting .................................................................................................... 16Trouble-shooting .................................................................................................... 16
Error Displays··············································································································16
Solving Media Errors·····························································································17
Cleaning
................................................................................................................... 21Cleaning ................................................................................................................... 21
Platen Roller ·················································································································21
Specifications........................................................................................................... 22Specifications........................................................................................................... 22

Setting Up the Printer Setting Up the Printer
C
Ch he ec ck ki in ng g t th he e C Co on nt te en nt ts s
Please check that the printer and all accessories are included in the package.
Printer Unit
･When removing the printer from its package, carrying it, or moving it, be sure to use care. D
ropping the printer could result in personal injury or damage to other items.
･If the printer is lifted by grasping the cushions, the cushions could break and cause the printer
to be dropped.
Paper Cassette
（Set in the printer）
Paper Holder
（Set in the printer）
＊Remove wrapping before use
CD
User's Manual
Printer Driver
CAUTION
Power Cord×2
Europe,US
Safety Guide
Start-up Guide
Ribbon Cassette
（Set in the printer）
7

Setting Up the Printer Setting Up the Printer SeSettt it ni gng UUpp tht ehe PrPrinintet re r
N
Na am me es s o of f C Co om mp po on ne en nt ts s
[Front of Unit]
LED
･Please be careful not to hurt yourself or damage anything on the edges of the printer.
Ventilation
USB por
t
Power Plug Socket
[Back of Unit]
Ventilation
[Side of Unit]
Platen Rolle
r
Power Switch
Scrap Box
Print Feed Out
Open Leve
r
CAUTION
8

Setting Up the Printer Setting Up the Printer SeSettt it ni gng UUpp tht ehe PrP ir ninteter r
C
Co on nn ne ec ct ti in ng g t th he e P Po ow we er r C Co or rd d
1. Make sure that the printer’s power switch is set to the OFF position.
2. Plug the cord connector end into the printer Power Plug Socket.
3. Plug the cord into the wall outlet.
C
Co on nn ne ec ct ti in ng g t to o t th he e C Co om mp pu ut te er r
1. Make sure that both the printer and computer power switches are set to the OFF position.
2. Connect the USB cable to the printer and the computer.
3. Turn on the power.
CAUTION
･Please use the
p
ower cable that came with the
p
rinter
,
and be sure to attach the
g
round wire.
9

Setting Up the Printer Setting Up the Printer SeSettt it ni gng UpUp tht ehe PrPrininteterr
P
Pa ap pe er r a an nd d R Ri ib bb bo on n
Type 8inch
Paper
Width: 203mm
Ribbon
Width: 210mm
CAUTION
･Set the paper and ribbon without putting them directly on the work surface. Any dust or dirt could ge
t
inside the printer and adversely affect the print quality.
10

Setting Up the Printer Setting Up the Printer SeSettt it ningg UpUp ththee PrPrininteterr
S
Se et tt ti in ng g t th he e M Me ed di ia a
1. Release the Open Lever, and pull out the mechanism unit.
Open Lever
2. Open the Paper Release lever.
Paper Release Lever
3. Remove the scrap box
Scrap Box
4. Remove the entire paper cassette unit.
11

Setting Up the Printer Setting Up the Printer SeSettt it ningg UpUp ththee PrPrininteterr
5. Install the new roll of paper on the paper holder.
When installing it, make sure there are no gaps between the paper and the holder.
Make sure the paper is not sticking out. If the end of the roll is uneven (with paper sticking out), remove it from
the holder, and flatten it.
Check for uneven ends
N
o gaps
○
×
×
Check for uneven ends
6. Set the paper holder into the paper cassette. (Set it firmly all the way in)
Set the paper in the direction indicated below.
Paper direction
Seal
12

Setting Up the Printer Setting Up the Printer SeSettt it ni gng UUpp tht ehe PrPrinintet re
r
7. Remove the tape, and advance the roll as indicated by the arrow. Set the end of the paper about 5mm beyond
the roller. When doing this, insert the paper straight along the seal. If it isn’t inserted straight, the paper will
be crooked, which could cause white line on the edges of the print, ribbon wrinkles, and register slippage.
Path of the paper
As seen from above
○ ×
8. Set the paper cassette into the printer.
13

Setting Up the Printer Setting Up the Printer SeSettt it ningg UpUp ththee PrPrininteterr
9. Turn the paper in the direction of the arrow. When it is advanced enough, the buzzer will beep, and the
flashing LED (orange) will go out.
It is easier to set if the paper is turned while securing the holder with one hand.
10. Set the scrap box, and close the cover.
The printer will not operate without the scrap box.
If the mechanism unit is closed without the scrap box attached, there will be a “No Scrap Box Error”, and the
LED will flash (red).
CAUTION
･The printer
will not operate without the scrap box attached.
･When the scrap box is removed, do not insert your fingers in the cutter at the top.
They could be cut or severed.
･As prints are cut, the scrap box fills with scrap paper. Be sure to empty it when you change the pape
r
and ribbon. If it becomes over-filled with scraps, it could cause problems with the printer.
14

Setting Up the Printer Setting Up the Printer SeSettt it ningg UpUp ththee PrPrininteterr
11. Set the new ribbon into the ribbon cassette.
Advance the ribbon in the direction of the arrow, and take up any slack.
Set it with the supply side in front.
13.Close the mechanism unit.
*When the mechanism unit is closed, the printer will run initialization (4 blank sheets will be fed out).
However, if the power is turned ON after the paper is set, it won’t run the initialization.
By running initialization, the dirty outer layer of paper is cut off.
*In order to facilitate media color adjustment, media type recognition, and print quantity management, an
IC chip is built into the ink ribbon. Media without an IC chip, which has not been evaluated and
cleared, may not function properly. (If correct data cannot be read from the IC chip, an alarm will
sound. In this case, in order to protect the printer, it will lower the concentration for printing.)
*Please change the media as a set, because the IC chip for each ribbon has unique information.
Otherwise, errors could occur.
Suppl
y
Take Up
Supply side
Set here
CAUTION
・ Replace the ribbon and paper as a set to avoid problems later.
15

Trouble-shooting Trouble-shooting
E
Er rr ro or r D Di is sp pl la ay ys s
Power
Ribbon
Paper
Error
The flashing LED indicates the printer status
LED display
Status
Power Ribbon Paper Error
Solution Refer
to
Paper End
*1 ●Put in a new roll of paper P.12
Ribbon End
*1 ●Put in a new roll of ribbon P.16
Door is Open
(no paper) ●
Set the paper properly and close the
mechanism unit P.12
Door is Open
●Close the mechanism unit P.16
No Scrap
Box ●Set the scrap box P.15
Paper Error
●●●Free the paper, and reset it correctly P.18
Ribbon Error
●●●Fix the ribbon, and set it correctly P.20
System Error
*2 ●
●Re-boot the printer (turn off, then on) -
Head Cool
Down
The head is cooling off (auto-recovery) -
*●indicates lit, indicates flashing, and blank is not lit
*1 Exchange the paper and ribbon as a set.
*2 If the system error cannot be corrected, contact the dealer.
16

Trouble-shooting Trouble-shooting TrT or uo bublele-s-shoh oootit ningg
S
So ol lv vi in ng g M Me ed di ia a E Er rr ro or rs s
1. Pull out the mechanism unit.
2. Remove the ribbon cassette.
a. If the paper is jammed:
1. Pull any paper remaining in the printer in the direction shown, and cut off any wrinkled or partially
printed areas evenly with scissors.
Printing over an already printed area will cause the ribbon to stick, and the paper will jam again.
When pulling the paper out, pull it slowly. Application of too much force could damage the printer.
CAUTION
・ Please be careful not to hurt yourself or damage anything on the edges of the printer.
17

Trouble-shooting Trouble-shooting TrT oroubublele--shs ohoootit ni gng
2. Remove the scrap box, and rewind the paper.
3. Cut off any partially printed, wrinkled, or otherwise inferior paper evenly with a pair of scissors, and
reset the paper. If wrinkles or partially printed areas are left, it could cause the paper to jam again.
Cutting the paper
Then follow the methods as for setting the media.
○×
18

T Tr ro ou ub bl le e- -s sh ho oo ot ti in ng g
b. If the ribbon is pulled into the mechanism:
1. Cut the ribbon.
2. Carefully remove any ribbon remaining in the mechanism.
Any pieces of ribbon left inside the mechanism could affect print quality.
In this case, clean the platen roller see P.22
3. Reattach the ribbon with cellophane (or similar) tape.
Tape
4. Rotate the up-take ribbon several times until the tape is out of sight. Take care that there is no slack in
the ribbon.
Then, refer to a. If the paper is jammed.
19