Motorola EWP1000 Series User manual

-1
Total Enterprise Access & Mobility (TEAM)
Business VoWLAN Smartphone
EWP1000, EWP2000 & EWP3000 Series
Quick Start Guide
Toll quality mobile PBX telephony
Complete push-to-talk services over WiFi
Integrated data services
EWP2000_3000_QSG.book Page -1 Sunday, June 13, 2010 4:36 PM

© 2010 MOTOROLA, INC. All rights reserved.
Motorola reserves the right to make changes to any product to improve reliability, function, or design.
Motorola does not assume any product liability arising out of, or in connection with, the application or use
of any product, circuit, or application described herein.
No license is granted, either expressly or by implication, estoppel, or otherwise under any patent right or
patent, covering or relating to any combination, system, apparatus, machine, material, method, or process
in which Motorola products might be used. An implied license exists only for equipment, circuits, and
subsystems contained in Motorola products.
MOTOROLA, the Stylized M Logo and Symbol and the Symbol logo are registered trademarks of Motorola,
Inc. Other product names mentioned in this manual may be trademarks or registered trademarks of their
respective companies and are hereby acknowledged.
Motorola, Inc.
One Motorola Plaza
Holtsville, N.Y. 11742-1300
http://www.motorola.com/enterprisemobility.
Warranty
For the complete Motorola hardware product warranty statement, go to:
http://www.motorola.com/enterprisemobility/warranty.
Patents
This product is covered by one or more patents. For patent information go to:
http://www.motorola.com/enterprisemobility/patents.
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1
Welcome
Greetings upon receiving your new Enterprise WiFi
Phone (EWP). This state-of-the-art Windows
Mobile®6.1 / 6.5 based VoWLAN smartphone
delivers the features and benefits of your
enterprise TEAM VoWLAN solution, enabling
enhanced communication on the move.
Meet the EWP
Your EWP is designed to operate throughout the
wireless network coverage of your enterprise
environment. You can use the EWP as you would
any normal office phone. This means that you can
dial local office phone extensions just as you could
with a wired desk phone, using abbreviated
extension phone numbers. The EWP also includes
group and individual push-to-talk (PTT), text
messaging, email, contacts, calendar, tasks, voice
recognition for hands-free dialing and many other
built-in tools to help you manage your busy work
style.
The EWP can also access server based enterprise
applications, a standard mobile Internet browser,
and has the ability to pair with Bluetooth®
headsets and other Bluetooth devices such as
personal computers.
The EWP is available in the professional model
EWP1000 series and two semi-rugged models;
EWP2000 and EWP3000 series. Both models have
identical ruggedness qualities, but differ in outward
appearance, functional and operational features.
The EWP3000 series is a Windows Mobile® 6.5
based device, and adds an integrated camera that
can read 1D/2D bar codes and take pictures. This
device also incorporates a wipe-able keypad and
antimicrobial surface protection.
For detailed information on the EWP features, refer
to the EWP1000/2000/3000 Series User’s Guide
P/N 6802987C36, at: supportcentral.motorola.com
BEFORE USING THIS device, READ the Product
Regulatory, Safety & RF Exposure Guide (P/N
6802987C35) included with this package.
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2
EWP1000 Series Anatomy
1. Speaker key a
2. Volume up/down
3. PTT button
4. Programmable key
5. Charger jack/USB port
6. Earpiece
7. Light sensor
8. Navigation key S
9. Select key s
10. Left soft key
11. Home key
12. Call/Answer key N
13. Lower microphone
14. Speakerphone
15. Right soft key
16. Back key
17. Power/End key O
18. Lanyard point
19. Headset Jack
(supports PTT)
20. Upper microphone
21. ID label window
22. Battery door release
2
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ABC DEF
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1
15
3
4
5
6
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19
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9
11
10
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3
EWP2000 Series Anatomy
1. Speaker key a
2. Holster latches
3. Volume up/down
4. PTT button
5. Programmable key
6. Charger jack/USB port
7. Desktop charger contacts
8. Earpiece/Upper
microphone
9. Navigation key S
10. Select key s
11. Left soft key
12. Home key
13. Call/Answer key N
14. Speakerphone/
lower microphone
15. Right soft key
16. Back key
17. Power/End key O
18. Lanyard point
19. Headset jack
(supports PTT)
20. Battery door release
21. ID label window
2
_,@
GHI
PQRS
12 3
456
789
0
*
#
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GHI
PQRS
+
TUV
JKL
ABC DEF
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WXYZ
1
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14
15
3
4
5
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7
16
17
19
7
18
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9
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10
12
13
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21
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4
EWP3000 Series Anatomy
1. Speaker key a
2. Holster latches
3. Volume up/down
4. PTT button
5. Scan key
6. Charger jack/USB port
7. Desktop charger
contacts
8. Earpiece
9. Light sensor
10. Navigation key S
11. Select key s
12. Left soft key
13. Home key
14. Call/Answer key N
15. Speakerphone/Lower
Microphone
16. Right soft key
17. Back key
18. Power/End key O
19. Lanyard point
20. Headset jack
(supports PTT)
21. Upper Microphone
22. Camera aimer
23. Camera lens
24. Camera flash
25. Battery door release
1
23
4
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7
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TUV
JKL
ABC
DEF
MNO
WXYZ
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14
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5
6
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17
19
18
11
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12
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25
8
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/Team express private call response key
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5
Getting Started
Battery Installation
Charge the battery
Battery status indications:
Rapid travel charger
1. Plug the Rapid Travel Charger
into the EWP’s USB port and
plug into a standard 110/220
VAC wall outlet.
2. When charging is
completed, remove the
charger from the wall outlet.
Using a PC to charge
1. Plug the USB cable into the
EWP and the PC.
2. When charging is completed,
remove the cable from the
computer USB port.
1
3
4
2
Use to remove battery
EWP 3000 series
NLow battery
LBattery level
OCharging in progress
^Charging completed
R
a
R
a
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6
Basics
Power on
Press and hold Ofor 1-2 seconds. Allow a few
seconds for Home screen to appear.
Power off
Press and hold Ofor 1-2 seconds.
First time network connection
Press: Start > Settings > Connections > Wireless
manager > Menu > Wifi Settings. Enter password
and press Go to access. Enter your network name,
encryption method (AES), authentication method
(EAP-TLS) and press Save.
Wait until “Full Service” shows on the screen.
View your device number
Press: Start > Settings > Phone > Call Options.
Home screen
Use the Navigation key
Sto scroll and move
between the screen
items. Press the Select
key sto access.
Open programs
From the Home screen, press: Start to access
recently used programs. Use the Navigation key S
to scroll and press the Select key sto open. To
see all programs, press: Start > All Programs.
Contacts (phonebook)
From the Home screen, press: Contacts to access a
contact registry. Use the Navigation key Sto
scroll, press the Select key sto open and press
Nto call. To add a new contact, press: Contacts >
New > Outlook Contact.
Important status indicators
On the top of the Home screen, you may find the
following status indicators:
0Full wireless service wNew Voicemail
5
No wireless service QSilent mode
6Wireless is turned off <Vibrate mode
ANew email/text message hBluetooth on
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7
Basic Settings
Screen time out
Your screen turns off to save battery power. To set
the screen time out, press: Start > Settings > More
> Power Management > Display time out.
Lock & unlock keypad
To lock, press and hold Xfor a second. Press Lock.
To unlock, press: Unlock > *.
Phone Basics
Set earpiece volume
During a call, press the volume up/down keys.
Set ring volume
Press: Start > Settings > Profiles. Scroll to a profile.
Select: Menu > Edit. Scroll to Ring volume to set
level.
Speakerphone
During an active call, press the speaker key ato
turn on/off the speakerphone.
Normal mode
Press and hold Xuntil the Quick List screen is
displayed. Select: Normal.
Silent mode
Press and hold Xuntil the Quick List screen is
displayed. Select: Silent.
Vibrate mode
Press and hold Xuntil the Quick List screen is
displayed. Select: More > Vibrate.
Phone Calls
Make a call
Enter phone number and press N.
Answer/End a call
Press: Nto answer a call.
Press: Oto end a call.
Make a call from Contacts
Press: Start > Contacts. Scroll to a contact and
press the Select key s. Scroll to a type of contact
(mobile, home etc.) and press N.
Redial
Press: Nto see last calls and Contacts. Highlight
entry and press N.
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8
PTT Calls
Make a PTT call
Enter PTT number. Press and hold the PTT button.
Begin talking after hearing a chirping sound.
Release PTT to listen.
Request PTT call
Requesting PTT call lets the recipient know you
want to talk on a PTT call.
Enter phone number. Select: Menu > Request PTT
Call.
Receive/Answer a PTT call
When receiving a PTT call, your EWP emits a tone
or vibrates and the caller begins to talk.
Wait for the caller to finish talking.
To answer, press and hold the PTT button.
Begin talking after hearing a chirping sound.
Release the PTT button to listen.
Join an active PTT group
Press: Start > Contacts.Select the talkgroup you
want to join. Press: Menu > Join PTT group.
Press and hold PTT and begin talking after hearing a
chirping sound. Release PTT to listen.
Make a PTT group call
Press: Start > Contacts.Scroll to the talkgroup.
Press and hold PTT and begin talking after hearing a
chirping sound. Release PTT to listen.
Enhanced Call Features
Check Voicemail
When w shows, you have voice message.Press
and hold 1.Follow the Voicemail prompts.
Conference call*
During an active call, press: Menu > Conference
With. Select a number from Contacts or Recent call
or Phone number and press Done.
Forward calls to Voicemail*
To send your incoming calls to voicemail, press:
Start > Settings > Phone > Call Forwarding.
*This feature may not be available on your phone. Please
contact your system administrator.
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9
Transfer a call
During an active call, press: Menu > Transfer to >
Contacts. Scroll to a contact and press the
Select key s.
The EWP displays “Would you like to speak to
(contact number) before transferring the call?”
Press: Yes to speak to the contact before
transferring the call. Press: No >Transfer for direct
transfer.
Set Speed Dial numbers
Press: Start > Contacts.Select a contact. Press: Menu
> Add to Speed Dial > Keypad assignment.
Voice Recognition
Voice dial
1. Press and hold the Speaker key afor 2 sec-
onds.
2. When prompted, say “Call” followed by a
number or contact name.
Send message
You may also say “Send text” or “Send email”
followed by a contact name or number to send a
text message.
Look up a contact name
Say “Look up” and then the name or number in your
contacts list.
Open Windows program
To run a Windows program using your voice:
1. Press and hold the Speaker key afor two
seconds.
2. When prompted, say “Open” and then the
name of a program you want to go to.
To add a program to your selection list, press: Start
> Voice Recognition > Settings > Application
Launcher.
Adapt your voice
You can improve the speech recognition accuracy
by adapting EWP to your voice.
To adapt your voice for better recognition:
Press Start > All Programs > Voice Recognition >
Settings > Digit Dialing > Adapt Digits.
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10
Text Messaging / Email
Read new message
Press: Start > Messaging > Text Messages or
Outlook E-mail.
Create a text message
1. Press: Start > Messaging > Text Messages or
Outlook E-mail > Menu > New.
2. Place your cursor on the To: line and press the
Select keysto add recipients from Contacts.
3. When you are done creating a message, press:
Send.
Letter, word completion or numeric
mode
Default mode is letters abc. To change modes to
either word completion abc or numbers 123, press
and hold *for 2 seconds and release; repeat to
switch to the next mode.
Uppercase, lowercase or caps lock
Press and hold ; press *to toggle between
ABC
, Abc and abc .
Special characters
In letters mode, repeatedly press 1to switch
between the following characters . , ? ! -_’ @ :
Enter symbols
1. Press and hold # for 2 seconds to view the
symbols screen.
2. Select a symbol or a special character. When
done, the device returns to previous text mode.
Enter space
Swiftly press #.
Delete text
Press . Hold to keep deleting.
Start a new line
Press the Select key s.
Text setup (Language, Word completion, Clear content)
Press and hold #for 2 seconds > Setup.
0 +
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11
Personalize
Add entry to Contacts
1. From the Home screen, press: Contacts > New
> Outlook Contact.
2. Enter Work, Mobile, PTT, Home, and E-mail
information. Also, you can assign Ring Tone
and Picture Caller ID to the contact.
Edit Contacts entry
Press: Start > Contacts. Scroll to a Contact.
Press: Menu > Edit.
Change sounds
1. From the Home screen, press: Start > Settings
> Sounds.
2. You can change the sound of the ring tone,
reminders, new e-mail, new text message,
new instant message, PTT call request,
exclamation, questions, warnings, keypad
control, service tone, call drop tone, minute
beep.
Bar Code Scan (EWP3100 only)
To scan a bar code:
1. Press and release the Scan key to launch the
scan-enabled application. The scan-enabled
application is displayed on the screen.
2. Press and release the Scan key. Aim the cross
pattern shown on the screen at the center of
the bar code. Make sure to show the entire bar
code on the screen.
Note: Your EWP may be set to project a red
aimer line across the bar code. In such case,
ensure that the red line crosses the entire bar
code.
3. The EWP beeps to indicate that the bar code
has been successfully decoded.
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12
Headset Connection
PTT and stereo headsets
Use your headset jack to plug in
an optional PTT headset.
Warning:When using a
headset, you may not hear the
surrounding sounds. Do not use
a headset where it can endanger
your safety.
First time connection of Bluetooth
headset
• The headset must be charged prior to starting.
• Bluetooth headset must be turned Off.
1. To turn on Bluetooth on the EWP: press Start >
Settings > Connections > Wireless Manager,
check the Enable Bluetooth box and press
Done. The hindicator appears in the Home
screen.
2. From the Home screen, press: Start > All
Programs > Bluetooth > Bluetooth Manager >
Hands-free.
3. Turn the headset on and place it in pairing
mode (Refer to the Bluetooth pairing
instructions included with the headset.). When
using a Motorola headset, press and hold the
Call button of the headset for 5 seconds. The
indicator light turns on and remains steady. If
the indicator light is flashing or does not
remain steadily lit, turn off/on the headset and
repeat this step.
4. On the EWP press: Add. The EWP prompts you
to verify your headset is ready.
5. Press: Search. The EWP starts searching for
your headset and shows it on the screen.
6. Press: Select to connect the headset.
7. When prompted, enter the device passkey
provided with your headset (such as 0000) and
press Accept.
When your headset successfully pairs, the indicator
light changes from steady to flashing blue. After
you have successfully paired your device and
headset, you do not need to repeat these steps.
To pair the headset again, verify that your EWP’s
Bluetooth is enabled (See step 1.) and turn on the
headset.
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13
Synchronize with PC
You can use Microsoft®ActiveSync version 4.5 and
beyond or Windows®Mobile Device Center to
synchronize information between your EWP and a
computer. ActiveSync can synchronize your
contacts, calendar, email, tasks, favorites and show
the content of your EWP on your computer. You can
move files between your computer and EWP,
download and install applications and service your
EWP (for free download, go to Microsoft web site
or contact your administrator).
To Synchronize with your PC:
1. Turn on the EWP and PC.
2. Connect your EWP to your PC using a USB
cable. ActiveSync starts to synchronize
automatically.
3. Follow the instructions shown on your PC
screen and select the items you want to
synchronize, such as email, contacts, calendar,
favorites and other information.
Memory Card
A
B
1
3
4
2
* Removable microSD "optional" - sold separately
*
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14
Grant of Equipment
Authorization
FCC Interference
NOTE: This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of
the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including
interference that may cause undesired operation.
FCC Notice
IMPORTANT: Unauthorized repairs or modifications could result in
permanent damage to the equipment and void your warranty and your
authority to operate this device under Part 15 of the FCC Rules.
Radio Frequency and Power
FCC Grant of Equipment Authorization
Industry Canada Grant of Equipment
Authorization
This Class B digital apparatus complies with Canadian ICES-003. Cet
appreil numérique de la classe B est conforme à la norme NMB-003 du
Canada:
IMPORTANT: In the band 5150- 5250 MHz, the device may
only be used indoors to reduce potential for harmful
interference to co-channel mobile satellite systems. Changes
or modifications made in the EWP, not expressly approved by Motorola,
will void the user's authority to operate the equipment.
Radio Network Freq Band Rated Power
802.11a WLAN 5.15-5.25 GHz
5.25-5.35 GHz
5.47-5.725 GHz
5.725-5.825 GHz
15.8mW at 54Mbps
802.11b WLAN 2412-2462MHz
2412-2472 MHz
63mW at 11Mbps (US & Canada)
25.12mW at 11Mbps (EU)
802.11g WLAN 2412-2462MHz
2412-2472 MHz
17.8mW at 54 Mbps (US & Canada)
25.12mW at 6Mbps (EU)
Bluetooth WPAN 2402-2480MHz 1mW
Model FCC ID
EWP1100 AZ489FT7031
EWP2100 AZ489FT7032
EWP3100 AZ489FT7038
Model ID
EWP1100 109U-89FT7031
EWP2100 109U-89FT7032
EWP3100 109U-89FT7038
032374o
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15
Accessories For updated list of accessories, refer to the EWP1000/2000/3000
Series User’s Guide P/N 6802987C36 at:
supportcentral.motorola.com
Standard (1480mAh) Battery
SNN5754A (for use with EWP1000
& EWP2000 Series only)
Extra Capacity (1750mAh) Battery
SNN5793A (for use with EWP1000,
EWP2000 & EWP3000 Series)
Mini USB Data Cable
SYN6371C
Surveillance + PTT Headset
NNTN5211B
Universal Pouch
SYN2679A
Ear bud + PTT Headset
NNTN5330B
Stereo + PTT Headset
NNTN5774C
Multi - Unit Desktop Charger
US & Canada - DCH600
World wide - DCH6001
Single Unit Desktop Charger
US & Canada - DCH1000 (includes SPN5202C travel charger
and SYN6371C USB cable)
World wide - DCH1001(includes SYN6371C USB cable)
Rapid Travel Charger SPN5202C
(US, Canada, EU & other countries)
South Korea - SPN5460A
Hong Kong - SPN5199C
Taiwan - SPN5270C
Argentina - SPN5197C
Mexico - SPN5200C
Brazil - SPN5522A Carry Case with Clip
EWP1000/1100 - SYN2682A
EWP2000/2100/3100 - SYN2685A
Coil Cord Lanyard
SYN2678A
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EWP2000_3000_QSG.book Page 1 Sunday, June 13, 2010 4:36 PM

General Information
To obtain additional information, contact Motorola at:
• North America:1-800-653-5350
• International: [phone]
http://www.motorola.com/
Motorola’s Enterprise Mobility Support Center
If you have a problem with your equipment, contact Enterprise Mobility support for your region. Contact information is available by visiting
http://www.motorola.com/customersupport and after selecting your region, click on the appropriate link under Support for Business.
When contacting Enterprise Mobility support, please provide the following information:
• Serial number of the unit
• Model number or product name
• Software type and version number
Motorola responds to calls by email, telephone or fax within the time limits set forth in support agreements. If you purchased your Enterprise
Mobility business product from a Motorola business partner, contact that business partner for support.
MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. All other product or service names are the property
of their respective owners. Windows, Windows Mobile and the Windows Flag logo are trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries. © Motorola, Inc. 2010.
6802987C34 Revision B- May 2010
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