Motorola EWP1000 Series User manual

-1
Total Enterprise Access & Mobility (TEAM)
Business VoWLAN Smartphone
EWP1000, EWP2000 & EWP3000 Series
Quick Start Guide
Toll quality mobile PBX telephony
Complete push-to-talk services over WiFi
Integrated data services
EWP2000_3000_QSG.book Page -1 Sunday, June 13, 2010 4:36 PM

© 2010 MOTOROLA, INC. All rights reserved.
Motorola reserves the right to make changes to any product to improve reliability, function, or design.
Motorola does not assume any product liability arising out of, or in connection with, the application or use
of any product, circuit, or application described herein.
No license is granted, either expressly or by implication, estoppel, or otherwise under any patent right or
patent, covering or relating to any combination, system, apparatus, machine, material, method, or process
in which Motorola products might be used. An implied license exists only for equipment, circuits, and
subsystems contained in Motorola products.
MOTOROLA, the Stylized M Logo and Symbol and the Symbol logo are registered trademarks of Motorola,
Inc. Other product names mentioned in this manual may be trademarks or registered trademarks of their
respective companies and are hereby acknowledged.
Motorola, Inc.
One Motorola Plaza
Holtsville, N.Y. 11742-1300
http://www.motorola.com/enterprisemobility.
Warranty
For the complete Motorola hardware product warranty statement, go to:
http://www.motorola.com/enterprisemobility/warranty.
Patents
This product is covered by one or more patents. For patent information go to:
http://www.motorola.com/enterprisemobility/patents.
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1
Welcome
Greetings upon receiving your new Enterprise WiFi
Phone (EWP). This state-of-the-art Windows
Mobile®6.1 / 6.5 based VoWLAN smartphone
delivers the features and benefits of your
enterprise TEAM VoWLAN solution, enabling
enhanced communication on the move.
Meet the EWP
Your EWP is designed to operate throughout the
wireless network coverage of your enterprise
environment. You can use the EWP as you would
any normal office phone. This means that you can
dial local office phone extensions just as you could
with a wired desk phone, using abbreviated
extension phone numbers. The EWP also includes
group and individual push-to-talk (PTT), text
messaging, email, contacts, calendar, tasks, voice
recognition for hands-free dialing and many other
built-in tools to help you manage your busy work
style.
The EWP can also access server based enterprise
applications, a standard mobile Internet browser,
and has the ability to pair with Bluetooth®
headsets and other Bluetooth devices such as
personal computers.
The EWP is available in the professional model
EWP1000 series and two semi-rugged models;
EWP2000 and EWP3000 series. Both models have
identical ruggedness qualities, but differ in outward
appearance, functional and operational features.
The EWP3000 series is a Windows Mobile® 6.5
based device, and adds an integrated camera that
can read 1D/2D bar codes and take pictures. This
device also incorporates a wipe-able keypad and
antimicrobial surface protection.
For detailed information on the EWP features, refer
to the EWP1000/2000/3000 Series User’s Guide
P/N 6802987C36, at: supportcentral.motorola.com
BEFORE USING THIS device, READ the Product
Regulatory, Safety & RF Exposure Guide (P/N
6802987C35) included with this package.
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2
EWP1000 Series Anatomy
1. Speaker key a
2. Volume up/down
3. PTT button
4. Programmable key
5. Charger jack/USB port
6. Earpiece
7. Light sensor
8. Navigation key S
9. Select key s
10. Left soft key
11. Home key
12. Call/Answer key N
13. Lower microphone
14. Speakerphone
15. Right soft key
16. Back key
17. Power/End key O
18. Lanyard point
19. Headset Jack
(supports PTT)
20. Upper microphone
21. ID label window
22. Battery door release
2
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ABC DEF
MNO
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1
15
3
4
5
6
7
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17
19
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9
11
10
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3
EWP2000 Series Anatomy
1. Speaker key a
2. Holster latches
3. Volume up/down
4. PTT button
5. Programmable key
6. Charger jack/USB port
7. Desktop charger contacts
8. Earpiece/Upper
microphone
9. Navigation key S
10. Select key s
11. Left soft key
12. Home key
13. Call/Answer key N
14. Speakerphone/
lower microphone
15. Right soft key
16. Back key
17. Power/End key O
18. Lanyard point
19. Headset jack
(supports PTT)
20. Battery door release
21. ID label window
2
_,@
GHI
PQRS
12 3
456
789
0
*
#
_,@
GHI
PQRS
+
TUV
JKL
ABC DEF
MNO
WXYZ
1
8
14
15
3
4
5
6
7
16
17
19
7
18
2
9
11
10
12
13
20
21
EWP2000_3000_QSG.book Page 3 Sunday, June 13, 2010 4:36 PM

4
EWP3000 Series Anatomy
1. Speaker key a
2. Holster latches
3. Volume up/down
4. PTT button
5. Scan key
6. Charger jack/USB port
7. Desktop charger
contacts
8. Earpiece
9. Light sensor
10. Navigation key S
11. Select key s
12. Left soft key
13. Home key
14. Call/Answer key N
15. Speakerphone/Lower
Microphone
16. Right soft key
17. Back key
18. Power/End key O
19. Lanyard point
20. Headset jack
(supports PTT)
21. Upper Microphone
22. Camera aimer
23. Camera lens
24. Camera flash
25. Battery door release
1
23
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7
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17
19
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/Team express private call response key
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5
Getting Started
Battery Installation
Charge the battery
Battery status indications:
Rapid travel charger
1. Plug the Rapid Travel Charger
into the EWP’s USB port and
plug into a standard 110/220
VAC wall outlet.
2. When charging is
completed, remove the
charger from the wall outlet.
Using a PC to charge
1. Plug the USB cable into the
EWP and the PC.
2. When charging is completed,
remove the cable from the
computer USB port.
1
3
4
2
Use to remove battery
EWP 3000 series
NLow battery
LBattery level
OCharging in progress
^Charging completed
R
a
R
a
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6
Basics
Power on
Press and hold Ofor 1-2 seconds. Allow a few
seconds for Home screen to appear.
Power off
Press and hold Ofor 1-2 seconds.
First time network connection
Press: Start > Settings > Connections > Wireless
manager > Menu > Wifi Settings. Enter password
and press Go to access. Enter your network name,
encryption method (AES), authentication method
(EAP-TLS) and press Save.
Wait until “Full Service” shows on the screen.
View your device number
Press: Start > Settings > Phone > Call Options.
Home screen
Use the Navigation key
Sto scroll and move
between the screen
items. Press the Select
key sto access.
Open programs
From the Home screen, press: Start to access
recently used programs. Use the Navigation key S
to scroll and press the Select key sto open. To
see all programs, press: Start > All Programs.
Contacts (phonebook)
From the Home screen, press: Contacts to access a
contact registry. Use the Navigation key Sto
scroll, press the Select key sto open and press
Nto call. To add a new contact, press: Contacts >
New > Outlook Contact.
Important status indicators
On the top of the Home screen, you may find the
following status indicators:
0Full wireless service wNew Voicemail
5
No wireless service QSilent mode
6Wireless is turned off <Vibrate mode
ANew email/text message hBluetooth on
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7
Basic Settings
Screen time out
Your screen turns off to save battery power. To set
the screen time out, press: Start > Settings > More
> Power Management > Display time out.
Lock & unlock keypad
To lock, press and hold Xfor a second. Press Lock.
To unlock, press: Unlock > *.
Phone Basics
Set earpiece volume
During a call, press the volume up/down keys.
Set ring volume
Press: Start > Settings > Profiles. Scroll to a profile.
Select: Menu > Edit. Scroll to Ring volume to set
level.
Speakerphone
During an active call, press the speaker key ato
turn on/off the speakerphone.
Normal mode
Press and hold Xuntil the Quick List screen is
displayed. Select: Normal.
Silent mode
Press and hold Xuntil the Quick List screen is
displayed. Select: Silent.
Vibrate mode
Press and hold Xuntil the Quick List screen is
displayed. Select: More > Vibrate.
Phone Calls
Make a call
Enter phone number and press N.
Answer/End a call
Press: Nto answer a call.
Press: Oto end a call.
Make a call from Contacts
Press: Start > Contacts. Scroll to a contact and
press the Select key s. Scroll to a type of contact
(mobile, home etc.) and press N.
Redial
Press: Nto see last calls and Contacts. Highlight
entry and press N.
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8
PTT Calls
Make a PTT call
Enter PTT number. Press and hold the PTT button.
Begin talking after hearing a chirping sound.
Release PTT to listen.
Request PTT call
Requesting PTT call lets the recipient know you
want to talk on a PTT call.
Enter phone number. Select: Menu > Request PTT
Call.
Receive/Answer a PTT call
When receiving a PTT call, your EWP emits a tone
or vibrates and the caller begins to talk.
Wait for the caller to finish talking.
To answer, press and hold the PTT button.
Begin talking after hearing a chirping sound.
Release the PTT button to listen.
Join an active PTT group
Press: Start > Contacts.Select the talkgroup you
want to join. Press: Menu > Join PTT group.
Press and hold PTT and begin talking after hearing a
chirping sound. Release PTT to listen.
Make a PTT group call
Press: Start > Contacts.Scroll to the talkgroup.
Press and hold PTT and begin talking after hearing a
chirping sound. Release PTT to listen.
Enhanced Call Features
Check Voicemail
When w shows, you have voice message.Press
and hold 1.Follow the Voicemail prompts.
Conference call*
During an active call, press: Menu > Conference
With. Select a number from Contacts or Recent call
or Phone number and press Done.
Forward calls to Voicemail*
To send your incoming calls to voicemail, press:
Start > Settings > Phone > Call Forwarding.
*This feature may not be available on your phone. Please
contact your system administrator.
EWP2000_3000_QSG.book Page 8 Sunday, June 13, 2010 4:36 PM