Motorola Moto E13 User manual

User Guide
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© 2023 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
To read this help on your phone, go to Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert or remove SIM and SD cards 3
Copy data from old phone 5
Manage dual SIMs 7
Set up voicemail 7
Set up email 8
Make it yours 9
Learn the basics 10
About your home screen 10
About your lock screen 12
New to Android? 14
If this is your first smartphone 14
If you had an iPhone 15
About your Google account 16
Status bar icons 17
Phone terms you should know 20
Get around on your phone 22
Learn gestures 22
Move between apps and screens 23
Use quick settings 24
Turn screen off and on 27
Turn off phone 27
Discover useful tools 28
Turn flashlight on and off 28
Scan QR codes 28
Control phone with your voice 28
Get directions to a location 29
Use clock and weather widget 29
Manage time spent on your phone 31
Work with text 34
Use onscreen keyboard 34
Cut, copy, paste text 35
Use voice typing 36
Fill in forms automatically 36
Personalize your phone 37
Home screen 37
Change wallpaper 37
Customize your Favorites tray 37
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Use shortcuts or folders 38
Arrange apps and control icon's look 39
Allow or prevent home screen rotation 39
Remake your home screen with launchers 39
Lock screen 41
Use a screen saver 41
Use apps 42
Open, close, switch apps 42
View notifications 42
About preloaded apps 44
Get, delete, manage apps 48
Install or update apps 48
Manage or delete apps 50
Protect against harmful apps 53
Search and browse 54
Search the web 54
Search your phone 55
Browse websites 56
Text messaging 58
About text and multimedia messages 58
Read, send messages 58
Manage, delete messages 60
Change default messaging app 62
Change text message reply to incoming calls 63
Email 64
Read, send, manage emails 64
View email attachments 65
Add email signature 66
Control email notifications 66
Calendar app 67
About the calendar 67
Find calendar events 67
Create and manage events 68
Control notifications for calendar events 69
Clock app 70
Set alarms 70
Use timer or stopwatch 70
Set date and time 71
Contacts, calls, voicemail 73
Contacts 73
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Add contacts 73
Edit or delete contacts 74
Star your favorite contacts 75
Sort contacts 75
Share contacts 76
Phone calls 78
Answer calls 78
Make calls 79
During a call 81
Make video calls 82
Make conference calls 82
Block calls and texts 83
Turn call waiting on and off 85
View and delete call history 85
Make emergency call from locked phone 87
Voicemail 88
Use voicemail 88
Photos and videos 90
Take photos 90
Take screenshots 92
Record videos 92
Record your screen 93
Adjust photography settings 94
Adjust other camera settings 96
Delete photos and videos 96
Edit photos and videos 97
Find, share, upload 98
Find photos and videos 98
Share photos and videos 99
About wireless sharing 99
Upload photos and videos 101
Music 103
Listen to radio 103
Listen to music 104
Transfer music files 104
Connect a MIDI device 105
Settings 106
Network and internet 106
Connect to Wi‑Fi networks 106
Connect with Wi-Fi Direct 107
Use Airplane mode 108
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Control data usage 108
Share your internet connection 109
Connect to VPNs 112
Add a Private DNS service 112
Connected devices 114
Connect with Bluetooth 114
Share files and links with nearby Android phones 115
Transfer files between phone and computer (USB) 117
Change USB preferences 118
Cast screen or media to TV 119
Print from your phone 121
Display 123
Adjust screen brightness 123
Use Dark theme 123
Adjust colors at night 123
Choose color mode 124
Change accent color 124
Change screen timeout 125
Stop automatic rotation 125
Change text and icon size 125
Set lock screen preferences 126
Sound & vibration 127
Adjust volumes 127
Set ringtones 127
Enhance sound 129
Silence calls & notifications 130
Stop phone from speaking 132
Silence “Hello Moto” during power up 132
Turn off charging sounds 132
Turn touch sounds on/off 133
Hear other notification sounds 133
Notifications 134
Turn notifications on/off 134
Control notification sound 135
Control which apps read your notifications 137
Battery 138
Charge phone 138
Extend battery life 138
Use Battery Saver mode 139
Show battery percentage in status bar 140
Storage 141
About storage options 141
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Manage phone storage 141
Manage SD card 142
Find downloaded files 143
Recover recently deleted files 144
Upload music to cloud 144
Scan documents and make copies 144
Location 146
Use location services 146
Accessibility 149
Visual assistance 149
Hearing assistance 152
Dexterity assistance 153
Use accessibility shortcuts 154
Apps 155
Set or change default apps 155
Adjust special app access 155
Passwords & accounts 156
Add or remove accounts 156
Change name & info in your Google account 157
Sync apps with your Google account 157
Control what info Google collects 158
Security 160
About security 160
Protect against harmful apps 160
Make sure your phone can be found 161
Lock and unlock phone 162
Set a screen lock 162
Quickly tighten lock screen security 163
Adjust screen lock options 163
Unlock with trusted devices 164
Unlock with your face 165
Unlock at trusted places 166
Keep phone unlocked while it's on you 167
More security settings 168
Pin an app screen 168
Lock SIM card 168
Privacy 170
Adjust app permissions 170
Control access to your mic and camera 170
Hide passwords 171
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Safety & emergency 172
Prepare for emergencies 172
System 175
Languages & input 175
Customize the keyboard 175
Change keyboards 176
Use multiple languages 177
Gestures 178
Change System navigation 178
Customize Power button gesture 179
Turn flashlight on and off 179
Back up phone 180
About phone 182
Record your IMEI number 182
Find legal and product information 182
Fix issues 183
Hardware issues 183
Phone is slow or unstable 183
Phone feels warm or hot 183
Phone won't turn on 184
Phone restarts or crashes 184
Screen is frozen or won't respond 185
Screen displays wrong colors 185
SD card issues 186
Call and SIM issues 188
Issues making/receiving calls 188
Issues during calls 189
Battery issues 192
Charging issues 192
Battery drains too fast 192
Bluetooth, Wi-Fi, USB issues 194
Bluetooth issues 194
Wi-Fi issues 196
Can't transfer files or connect to computer 197
Account and sign-in issues 199
Forgot unlock code 199
Can't sign in to Google 199
Account sync issues 199
App issues 201
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App issues 201
Camera issues 202
Messaging issues 203
Gmail issues 205
Play Store issues 205
Maintenance procedures 206
Update Android software 206
Reset connections, settings, or apps 206
Reset phone 208
Get more help 210
Send feedback to Motorola 210
moto e13 ix

About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Headset jack
3. Earpiece
4. Front camera
5. Proximity sensor
6. Volume up/down button
7. Power button
Set up phone 1

1. Back camera
2. LED flash
3. Speaker
4. USB-C port to charge phone, transfer files, and share data connection with tethered devices
5. Microphone
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Prevent water damage
Your phone is water and splash resistant, but not completely waterproof. Avoid exposing your phone to
water or any other liquids, and do not intentionally submerge it in any liquid. Water and splash resistance
are not permanent, and the protection performance may continue to decline due to daily use.
Liquid damage is not covered by your warranty.
To prevent water damage to your phone:
•Dry your phone and ports thoroughly with a soft, clean cloth.
•Don’t try to charge your phone when it’s wet.
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•Don't expose your phone to salt water or other liquids other than fresh water.
•Don't expose your phone to water at high pressure.
•Don't drop, puncture, or scratch your phone, as this could damage the water repellent features.
Insert or remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 1 TB.
A Class 2, 4, or 6 card is sufficient.
Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's
portable, you can easily swap the card and its content between devices. After you insert the card, be sure to
update settings within media apps (like camera, music, and podcast apps), so they use the card to store
content you create or download.
You can't store apps on the SD card because it is portable storage.
Insert or replace cards
1. If you want to remove the SD card, eject it first.
2. Insert the tool into the hole in the tray and gently push to pop it out.
Set up phone 3

3. Insert or remove the cards as needed.
To use an SD card and a SIM card:
Or, to use two SIM cards (dual-SIM models only):
4. Push the tray back into the phone.
If you inserted two SIMs, you'll receive a notification to set them up. Swipe the notification down and touch
it to manage dual SIMs. If you see , troubleshoot the issue.
Note: If you need to activate or resize a SIM, contact your carrier.
Fix an issue
Select an issue to see troubleshooting steps.
SIM card
SIM not recognized
Can’t make calls
Can't answer calls
SD card
Phone doesn't recognize card
Set up phone 4

Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Gallery.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls, on your iPhone:
a. Turn off iMessage. (Settings > Messages off. Or, if your SIM has been removed, deregister your
phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup & reset and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Passwords &
accounts > Add account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
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6. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
3. Touch > .
4. If your phone has dual SIMs, select the SIM.
5. Select where to save the contacts:
•If you have multiple Google accounts, touch and choose the account where you want to save
them.
•To save them to your phone, touch Device.
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6. Select the contacts to import and touch Import.
Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIMs
You can specify which SIM to use for mobile data, calls, and text messages:
1. Go to Settings > Network & internet > Calls & SMS.
2. Touch Calls, then select a SIM or choose Ask every time.
3. Touch SMS, then select a SIM or choose Ask every time.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. If you have two SIM cards, touch the SIM for the account to change.
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4. Change any of the options:
•To change voicemail service from your carrier to a different service or app, touch Advanced
Settings > Service.
•To change the number dialed to access voicemail, touch Advanced Settings > Setup.
•Your carrier might include additional options here, like notification and visual voicemail settings.
Contact your carrier for help.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
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2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like font size, rotation settings, and dark background.
•You can use either the buttons or gestures to move between apps and screens. Choose which
System navigation to use.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
Set up phone 9

About your home screen
You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the
screen.
Swipe right or left to move between home screens.
Learn the basics 10

What’s on the screen
1. Status bar: Displays the time and icons that tell you about your phone's battery and network
connections. Swipe down to see your notifications and quick settings and to turn your phone off .
2. Widget: Your phone comes with this widget and the search widget, but isn't intended for other
resource-intensive widgets because it runs Android Go, which is optimized for limited hardware
resources. To add widgets, even if they reduce your phone's performance, install a launcher that
supports widgets for Android Go.
3. Shortcut: You can add shortcuts to open apps you use frequently.
4. Favorites tray: Provides one touch access to your most-used apps from any home screen page. You can
customize which apps appear here.
5. Navigation:
takes you back one screen.
returns you to the home screen from any app.
lets you switch between recent apps.
You can replace these icons with gesture navigation instead.
6. Folder: Add folders to organize app shortcuts.
Add/remove screens
You can add more home screens to the right. To add a page, drag an app shortcut to the edge of the current
page and place it on the new screen.
Learn the basics 11