Motorola MOTORIZR Z8 User manual

Level 1 & 2 Service Manual
6809510A67-O
MOTORIZR™Z8
UMTS 2100, GSM 850/900/1800/1900 MHz

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office.
All other product or service names are the property of their respective owners.
© Motorola, Inc. 20007.
All rights reserved.
Mobile Devices Business,
Sawgrass International Concourse
789 International Parkway
Room S2C
Sunrise, FL 33325-6220

6809510A67-O June07,2007 1
Level 1 and 2 Service Manual Contents
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Product Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Product Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Product Changes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Regulatory Agency Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Computer Program Copyrights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
About This Service Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Warranty Service Policy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Parts Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Product Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
General Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Controls, Indicators, and Input/Output (I/O) Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Battery Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Tools and Test Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Disassembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Removing and Replacing the Battery Door and Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Removing and Replacing the Subscriber Identity Module (SIM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Removing and Replacing the Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Removing and Replacing the Rear Housing and Transceiver Board Assembly . . . . . . . . . . . . . . . . . . . . 17
Removing and Replacing the Expansion PC Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Removing and Replacing the GSM/3G-2100 MHz TX Antenna . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Subscriber Identity Module (SIM) and Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
SIM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Personality Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Manual Test Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Troubleshooting Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Programming: Software Upgrade and Flexing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Exploded View Diagram . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Exploded View Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
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6809510A67-O June 07, 2007 1
Level 1 and 2 Service Manual
Introduction
Motorola®Inc. maintains a worldwide organization that is dedicated to provide
responsive, full-service customer support. Motorola products are serviced by an
international network of company-operated product care centers as well as autho-
rized independent service firms.
Available on a contract basis, Motorola Inc. offers comprehensive maintenance and
installation programs which enable customers to meet requirements for reliable,
continuous communications.
To learn more about the wide range of Motorola service programs, contact your local
Motorola products representative or the nearest Customer Service Manager.
Product Identification
Motorola products are identified by the model number on a label usually located
under the battery. Use the entire model number when inquiring about the product.
Numbers are also assigned to chassis and kits. Use these numbers when requesting
information or ordering replacement parts.
Product Names
Product names are listed on the front cover. Product names are subject to change
without notice. Some product names, as well as some frequency bands, are available
only in certain markets.
Product Changes
When electrical, mechanical or production changes are incorporated into Motorola
products, a revision letter is assigned to the chassis or kit affected, for example;
-A, -B, or -C, and so on.
The chassis or kit number, complete with revision number is imprinted during
production. The revision letter is an integral part of the chassis or kit number and
is also listed on schematic diagrams, and printed circuit board layouts.
Regulatory Agency Compliance
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:
• This device may not cause any harmful interference, and
• this device must accept interference received, including interference that may
cause undesired operation
This class B device also complies with all requirements of the Canadian Interfer-
ence-Causing Equipment Regulations (ICES-003).
Cet appareil numérique de la classe B respecte toutes les exigences du Règlement
sur le matériel brouilleur du Canada.
Z8 UMTS
6809510A67-O
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Computer Program Copyrights
The Motorola products described in this manual may include Motorola computer
programs stored in semiconductor memories or other media that are copyrighted
with all rights reserved worldwide to Motorola. Laws in the United States and other
countries preserve for Motorola, Inc. certain exclusive rights to the copyrighted
computer programs, including the exclusive right to copy, reproduce, modify,
decompile, disassemble, and reverse-engineer the Motorola computer programs in
any manner or form without Motorola's prior written consent. Furthermore, the
purchase of Motorola products shall not be deemed to grant either directly or by
implication, estoppel, or otherwise, any license or rights under the copyrights,
patents, or patent applications of Motorola, except for a nonexclusive license to use
the Motorola product and the Motorola computer programs with the Motorola
product.
About This Service Manual
Using this service manual and the suggestions contained in it assures proper
installation, operation, and maintenance of Z8 telephones. Refer questions about
this manual to the nearest Customer Service Manager. This manual contains
mechanical service information required for the equipment described and is current
as of the printing date.
Audience
This document aids service personnel in testing and repairing Z8 telephones.
Service personnel should be familiar with electronic assembly, testing, and
troubleshooting methods, and with the operation and use of associated test
equipment.
Scope
This manual provides basic information relating to Z8 telephones, and also to
provide procedures and processes for repairing the units at Level 1 and 2 service
centers including:
•Unitswapout
• Repairing of mechanical faults
• Basic modular troubleshooting
• Testing and verification of unit functionality
• Initiate warranty claims and send faulty modules to Level 3 or 4 repair
centers.

6809510A67-O June 07, 2007 3
Level 1 and 2 Service Manual
Conventions
Special characters and typefaces, listed and described below, are used in this
publication to emphasize certain types of information.
Warranty Service Policy
The product is sold with the standard 12 month warranty terms and conditions.
Accidental damage, misuse, and extended warranties offered by retailers are not
supported under warranty. Non warranty repairs are available at agreed fixed
repair prices.
Out of Box Failure Policy
The standard out of box failure criteria applies. Customer phones that fail very
early on after the date of sale, are to be returned to Manufacturing for root cause
analysis, to guard against epidemic criteria. Manufacturing to bear the costs of early
life failure.
Product Support
Customer’s original phones will be repaired but not refurbished as standard.
Appointed Motorola Service Hubs will perform warranty and non-warranty field
service for level 2 (assemblies) and level 3 (limited PCB component). Motorola High
Tech Centers will perform level 4 (full component) repairs.
Customer Support
Customer support is available through dedicated Call Centers and in-country help
desks. Product-Service training should be arranged through the local Motorola
Support Center.
➧Note: Emphasizes additional information pertinent to the subject
matter.
GCaution: Emphasizes information about actions which may result in
equipment damage.
EWarning: Emphasizes information about actions which may result
in personal injury.
PKeys to be pressed are represented graphically. For example, instead of “Press
the End key”, you will see “Press P”.
Information from a screen is shown in text as similar as possible to what
displays on the screen. For example, PHONEBOOK.
Information that you need to type is printed in boldface type

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Parts Replacement
When ordering replacement parts or equipment, include the Motorola part number
and description used in the service manual.
When the Motorola part number of a component is not known, use the product model
number or other related major assembly along with a description of the related
major assembly and of the component in question.
Replacement Parts Service Division (RPSD)
Order replacement parts, test equipment, and manuals from RPSD.
U.S.A. Outside U.S.A.
Phone: [phone] Phone: [phone]
FAX: [phone] FAX: [phone]
Website: http://businessonline.motorola.com
EMEA
Phone: [phone]
Website: http://emeaonline.motorola.com
Asia
Phone: [phone]
Website: http://asiaonline.motorola.com

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Level 1 and 2 Service Manual
Specifications
Table 1. Specifications
Function Specification
Frequency Range EGSM TX: 880 - 915 MHz
Frequency (MHz) = 890 + (0.2 ×n) where: 0 ≤n ≤124
Frequency (MHz) = 890 + (0.2 ×(n – 1024)) where: 955 ≤n ≤1023
RX: 925 – 960 MHz
Frequency (MHz) = 935 + (0.2 ×n) where: 0 ≤n ≤124
Frequency (MHz) = 935 + (0.2 ×(n – 1024)) where: 955 ≤n ≤1023
Frequency Range DCS TX: 1710 to 1785 MHz
Frequency (MHz) = 1710.2 + (0.2 ×(n – 512)) where: 512 ≤n ≤885
RX: 1805.2 to 1879.8 MHz
Frequency (MHz) = 1805.2 + (0.2 ×(n – 512)) where: 512 ≤n ≤885
Frequency Range PCS TX: 1850 to 1910 MHz
Frequency (MHz) = 1850.2 + (0.2 ×(n – 512)) where: 512 ≤n ≤810
RX: 1930 to 1990 MHz
Frequency (MHz) = 1930.2 + (0.2 ×(n – 512)) where: 512 ≤n ≤810
Frequency Range UMTS TX: 1920 to 1980 MHz
Frequency (MHz) = UARFCN1÷5, where: 9612 < UARFCN1< 9888
UARFCN1in increments of 25
RX: 2110 to 2170 MHz
Frequency (MHz) = UARFCN1÷5, where: 10562 < UARFCN1< 10838
UARFCN1in increments of 25
Channel Spacing 200 kHz (GSM, DCS, PCS), 5 MHz UMTS
Channels 174 EGSM, 374 DCS, 274 PCS carriers with 8 channels per carrier, 11 UMTS
Duplex Spacing 45 MHz GSM, 95 MHz DCS, 80 MHz PCS, 190 MHz UMTS
Modulation GMSK AT BT = 0.3 (GSM, DCS, PCS), QPSK (UMTS)
Transmitter Phase Accuracy 5 degrees RMS, 20 Degrees peak
Frequency Error + 0.1ppm
Input/Output Impedance 50 ohms (nominal)
Nominal Operating Voltage 3.6 Vdc +10% (battery)
+4.4 Vdc +10% (external connector)
Dimensions (xyz) 107.9 mm, 50.6mm, 15.45mm
Size 77.6 cc
Weight 112 g
Display 16M color TFT, 320 x 240, 2.2”
Battery Life (1030mAh)2GSM: Talk time: Up to 215 minutes
GSM: Standby time: Up to 220 to 260 hours
WCDMA Ta l k t i m e : 5 hours
WCDMA Standby time: 384 hours
WCDMA Video talk time:Up to 300 minutes
Nominal Operating
Temperature Range
-10º C to +55º C

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GSM System Functions Specification
Speech Coding Type Regular Pulse excitation / linear predictive coding with long term prediction
(RPE LPC with LTP)
Bit Rate 13.0 kbps
RF Power Output 32 dBm nominal GSM, 28.5 dBm nominal DCS / PCS
Spurious Emissions -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz
Receive Sensitivity -102 dBm GSM, -102 dBm DCS / PCS
RX Bit Error Rate < 2%
UMTS System Functions Specification
Speech Coding Type Adaptive Multirate (AMR)
RF Power Output 21 dBm
Spurious Emissions -36 dBm from 0.1 to 1 GHz, -30 dBm from 1 to 4 GHz
Error Vector Magnitude < 17.5%
PN9 Bit Error Rate (VER) 0.1% @12.2K, -106.7 dBm
ACLR -33 dBm @+5 MHz, -43 dBm @+10 MHz