Motorola moto g STYLUS User manual

User Guide

© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, and the double-D symbol are
registered trademarks of Dolby Laboratories Licensing Corporation.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 3
Copy data from old phone 4
Set up voicemail 6
Set up email 7
Prepare for emergencies 8
Make it yours 9
Learn the basics 11
About your home screen 11
About your lock screen 12
Use the stylus 13
What's new in Android 11? 16
New to Android? 19
If this is your first smartphone 19
If you had an iPhone 20
About your Google account 21
Status bar icons 22
Phone terms you should know 26
Get around on your phone 28
Learn gestures 28
Move between apps and screens 29
Use quick settings 30
Turn screen off and on 33
Adjust volumes 33
Frequently used tools 36
Turn flashlight on and off 36
Take screenshots 36
Record your screen 37
Control phone with your voice 39
Get directions to a location 39
Use clock and weather widget 40
Manage time spent on your phone 42
Work with text 45
Use onscreen keyboard 45
Cut, copy, paste text 46
Use voice typing 47
Fill in forms automatically 47
Personalize your phone 48
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Home screen 48
Change wallpaper 48
Customize your Favorites tray 48
Add widgets, shortcuts, or folders 48
Remove widgets, shortcuts, or folders 51
Adjust other home settings 51
Remake your home screen with launchers 52
Lock screen 54
Use a screen saver 54
Sounds 55
Set ringtones 55
Enhance sound 56
Avoid interruptions with Do Not Disturb 57
Stop phone from speaking 60
Other sound settings 62
Turn off charging sounds 62
Apps 63
About your apps 63
View two apps on screen 67
View notifications 69
About Moto experiences 70
Focus on gaming 71
Manage your apps 75
Install or update apps 75
Manage or delete apps 77
Protect against harmful apps 79
Search and browse 81
Search the web 81
Search your phone 82
Browse websites 83
Text messaging 85
About text and multimedia messages 85
Read, send, manage text messages 85
Add attachments 88
Save attachments from text message 88
Turn group messaging on or off 89
Change default messaging app 89
Control notifications for text messages 89
Change text message reply to incoming calls 90
Get text messages on your computer 90
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Email 92
Read, send, manage emails 92
View email attachments 93
Preview inboxes from home screen 94
Add email signature 94
Control email notifications 94
Calendar app 96
About the calendar 96
Find calendar events 96
Create and manage events 97
Control notifications for calendar events 97
Clock app 99
Set alarms 99
Use timer or stopwatch 99
Set date and time 101
Photos app 103
Share photos and videos 103
Upload photos and videos 103
Calls, contacts, voicemail 105
Phone calls 105
Answer calls 105
Make calls 107
During a call 108
Make video calls 109
Make conference calls 110
Block calls and texts 110
Turn call waiting on and off 111
View and delete call history 111
Make emergency call from locked phone 113
Contacts 114
Add contacts 114
Edit or delete contacts 115
Star your favorite contacts 116
Sort contacts 116
Share contacts 117
Voicemail 119
Use voicemail 119
Send all calls from contact to voicemail 120
Music 121
Listen to radio 121
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Listen to music 122
Transfer music files 123
Connect a MIDI device 124
Battery 125
Charge phone 125
Extend battery life 125
Use Battery Saver mode 126
Show battery percentage in status bar 127
Storage 128
About storage options 128
Manage phone storage 128
Manage SD card 129
Find downloaded files 130
Recover recently deleted files 131
Upload music to cloud 131
Upload photos and videos 132
Scan documents and make copies 132
Network and internet 134
Connect to Wi‑Fi networks 134
Use Airplane mode 135
Control data usage 135
Share your internet connection 137
Connect to VPNs 140
Connected devices 141
Connect with Bluetooth 141
Connect with Wi-Fi Direct 143
Share files and links with nearby Android phones 143
Transfer files between phone and computer (USB) 144
Cast screen or media to TV 146
Print from your phone 148
About wireless sharing 148
Other settings 152
Stylus 152
Adjust stylus settings 152
Apps & notifications 154
Change app settings 154
Choose how apps notify you 155
Display 159
Adjust screen brightness 159
Use Dark theme 159
Adjust colors at night 159
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Change display style 160
Show apps full screen 161
See Peek Display notifications 161
Change screen timeout 163
Stop automatic rotation 163
Choose color mode 164
Change font and display size 164
Set recording options 164
Set lock screen preferences 165
Location 167
Use location services 167
Security 169
About security 169
Protect against harmful apps 170
Be ready to find a lost phone 170
Lock and unlock phone 171
Set screen lock 171
Adjust lock options 172
Unlock with trusted devices 173
Unlock with your face 174
Unlock at trusted places 175
Keep phone unlocked while it's on you 176
Use fingerprint security 176
Pin an app screen 178
Lock SIM card 179
Accounts 180
Add or remove accounts 180
Change name & info in your Google account 181
Sync apps with your Google account 181
Control what info Google collects 182
Accessibility 184
Visual assistance 184
Hearing assistance 186
Use accessibility shortcuts 188
System 190
Languages & input 190
Customize the keyboard 190
Use multiple languages 191
Open apps faster with Adaptive performance 192
Gestures 193
Customize Power button gesture 193
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Change System navigation 193
Swipe fingerprint for notifications 193
Turn flashlight on and off 193
Twist phone to open camera 194
Adjust screenshot settings 194
Back up phone 195
Users and guests 196
Share your phone 196
Add, modify, remove users 197
Add or delete guest 198
About phone 199
Record your IMEI number 199
Find legal and product information 199
Fix a problem 200
Hardware issues 200
Phone is slow or unstable 200
Phone feels warm or hot 200
Phone won't turn on 201
Phone restarts or crashes 201
Screen is frozen or won't respond 202
Screen displays wrong colors 203
SD card problems 203
Call and SIM issues 206
Problems making/receiving calls 206
Problems during calls 207
Battery issues 210
Charging problems 210
Battery drains too fast 210
Bluetooth, Wi-Fi, USB issues 212
Bluetooth problems 212
Wi-Fi problems 214
Can't transfer files or connect to computer 215
Account and sign-in issues 217
Forgot unlock code 217
Can't sign in to Google 217
Account sync issues 217
App issues 219
App or widget problems 219
Camera problems 220
Messaging problems 221
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Gmail problems 223
Play Store problems 223
Maintenance procedures 224
Update Android software 224
Reset Wi-Fi, cellular data, and Bluetooth 224
Reset phone 225
Get more help 226
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About your hardware
Hardware diagram
1. Tray for SIM and SD card
2. Front camera (Learn more in Camera help.)
3. Proximity and ambient light sensors
4. Earpiece
5. Microphone
6. Sign of life LED (Lights up when charging if battery is too low to power the screen.)
7. Volume up/down button
8. Power button
9. Stylus
Set up phone 1

1. Laser autofocus
2. Macro camera
3. Main camera
4. Action camera
5. Flash
6. Fingerprint sensor
7. Headset jack
8. USB-C port for charging, transferring files, sharing connection with tethered devices.
9. Microphone
10. Speaker
11. Stylus
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol or Clorox® Disinfecting Wipes to
gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Set up phone 2

Prevent water damage
Mobile phones marketed as water repellent are not waterproof. Avoid prolonged exposure to water, and do
not submerge in water. If your phone is exposed to water, dry your phone and ports with a soft, clean cloth.
Water damage is not covered by your warranty.
To prevent water damage to your phone:
•Dry your phone and ports thoroughly with a soft, clean cloth.
•Don’t try to charge your phone when it’s wet.
•Don't expose your phone to salt water or other liquids other than fresh water.
•Don't expose your phone to water at high pressure.
•Don't drop or puncture your phone, as this could damage the water repellent features.
Insert and remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 512 GB.
A Class 2, 4, or 6 card is sufficient.
Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's
portable, you can easily swap the card and its content between devices. After you insert the card, be sure to
update settings within media apps (like camera, music, and podcast apps), so they use the card to store
content you create or download.
You can't store apps on the SD card because it is portable storage.
Insert or replace cards
1. If you are removing an SD card, unmount it first.
2. Insert the tool into the hole in the tray and gently push to pop it out.
Set up phone 3

3. Insert or remove the cards as needed.
4. Push the tray back into the phone.
Note: If you need to activate a SIM, contact your carrier.
Fix a problem
Select a problem to see troubleshooting steps.
SIM card
SIM not recognized
Can’t make calls
Can't answer calls
SD card
Phone doesn't recognize card
Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Photos.
•Contacts will back up to Contacts.
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•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls, on your iPhone:
a. Turn off iMessage. (Settings > Messages > off. Or, if your SIM has been removed, deregister
your phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup & reset and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Accounts > Add
account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
6. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
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•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
3. Touch > Settings > Import, then select the SIM and touch OK.
4. If you have multiple Google accounts, choose the account where you want to save them.
5. Select the contacts to import and touch Import.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
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3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. Touch Advanced Settings.
4. Change any of the options:
•To change voicemail service from your provider to another voicemail service or app, touch Service.
•To change the number dialed to access voicemail, touch Setup.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
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•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your home screen.
Prepare for emergencies
Set up emergency information
You can set up emergency information for first responders or others to view from your lock screen, such as
your emergency contact and medical information (blood type, allergies).
To set up your emergency information:
1. Go to Settings > About phone.
2. Touch Emergency information.
3. Set up your information.
Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
View emergency information
1. From the lock screen:
•Swipe up and touch Emergency below the keypad.
•Or, press and hold the Power button, then touch Emergency.
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2. Touch Emergency information twice.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
1. Go to Settings > Display > Advanced > Lock screen.
2. Touch Add text on lock screen.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as contact info on your lock screen unless you can access your
voicemail from another device.
Send your location to emergency services
Not all carriers and countries support this feature.
If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you
haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized
emergency responders to help them locate you.
If ELS is off, your carrier might still send the phone’s location during an emergency call. For more
information, check with your carrier.
To turn ELS on or off:
1. Go to Settings > Location > Advanced.
2. Touch Emergency Location Service.
3. Turn it on or off .
To learn more about ELS, read Google's help.
Turn emergency alerts off/on
Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like
extreme weather), and other emergencies.
When an emergency alert is sent out, appears in the status bar. Touch the notification to read the alert.
You can turn most alerts off or on and adjust alert notification settings.
Note: Because alerts are intended to save lives, please consider carefully before turning alerts off.
1. Go to Settings.
2. Touch Apps & notifications > Advanced > Wireless emergency alerts.
3. Adjust settings as needed.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Set up phone 9

Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like style (font size, color scheme), rotation settings, and dark background.
•You can use either the buttons or gestures to move between apps and screens. Choose which
System navigation to use.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
Set up phone 10

About your home screen
You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the
screen.
Swipe right or left to move between home screens.
What’s on the screen
1. Status bar: Displays the time and icons that tell you about your phone's battery and network
connections. Swipe down to see your notifications and quick settings.
2. Widget: You can add widgets to your home screen for quick access to information or frequent tasks.
3. Shortcut: You can add shortcuts to open apps or web pages you use frequently.
4. App list: Swipe up from the bottom of the screen to see the list of all your apps.
5. Favorites tray: Provides one touch access to your most-used apps from any home screen page. You can
customize which apps appear here.
6. Navigation bar: Use gestures to move between apps and screens. You can replace the bar with the
navigation icons instead.
7. Folder: Add folders to organize app shortcuts.
Learn the basics 11