Motorola Moto G User manual

Moto G
Some content in this user guide doesn’t apply to
CREDO phones. This includes:
o Sprint customer service phone numbers,
support and account information
o Sprint activation instructions
o Sprint-specific services and features
(including Sprint Hotspot, Sprint Zone,
Sprint Worldwide service)
User Guide
Please Note
To activate your phone, please visit
credomobile.com/activate. For CREDO
customer service, please call 800-411-0848.

i
Table of Contents
GetStarted 1
YourPhoneataGlance 1
ChargeYourPhoneBattery 1
ActivationandService 2
RegisterYourPhoneonSprintPrepaid 2
ActivateYourPhone 3
ManageYourAccount 3
SprintPrepaidPaymentOptions 4
CompletetheSetupScreens 4
SetUpVoicemail 6
RetrieveDatafromYourOldPhone 6
PhoneBasics 8
YourPhone’sLayout 8
TurnYourPhoneOnandOff 9
TurnYourScreenOnandOff 10
AdjusttheSoundVolume 11
FindYourPhoneNumber 12
TouchscreenNavigation 12
YourHomeScreen 12
StatusBar 14
ActiveNotifications 15
AppList 16
Search 16
GoogleNow 17
MotorolaAssist 18
EnterText 18
TouchscreenKeyboard 19
TextEntrySettingsandDictionary 20
TipsforEditingText 21
VoiceTyping 22
PhoneCalls 23
MakePhoneCalls 23
CallUsingthePhoneDialer 23

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CallfromHistory 24
CallfromContacts 24
CallaNumberinaTextMessageorEmailMessage 25
CallfromFavorites 25
CallEmergencyNumbers 25
ReceivePhoneCalls 26
Voicemail 27
VisualVoicemail 27
SetUpVisualVoicemail 28
ReviewVisualVoicemail 28
VisualVoicemailSettings 30
ChangeYourMainGreetingviatheVoicemailMenu 31
EdittheDisplayNameviatheVoicemailMenu 31
PhoneCallOptions 32
Makea3-WayCall 33
Contacts 34
AccessContacts 34
AddaContact 35
SaveaPhoneNumber 35
EditaContact 35
SyncorTransferContacts 36
CallorTextContacts 36
MakeGroups 37
AccountsandMessaging 38
GmailandGoogle 38
CreateaGoogleAccount 38
SignintoYourGoogleAccount 39
UseGmail 39
Email 41
AddanEmailAccount 41
ComposeandSendEmail 42
ManageYourEmail 43
TextandMultimediaMessaging 44
SendaTextMessage 44
SendaMultimediaMessage(MMS) 45
SaveandResumeaDraftMessage 45
NewMessagesNotification 46

iii
MessageOptions 46
SocialNetworkingAccounts 47
Facebook 47
ChatUsingHangouts 48
WirelessEmergencyAlerts 48
AppsandEntertainment 49
GooglePlayStore 49
FindandInstallanApp 49
CreateaGoogleWalletAccount 50
RequestaRefundforaPaidApp 50
ManageorRemoveApps 51
DownloadAppsfromtheWeb 51
GoogleMaps 52
GooglePlayMusic 54
GetMusic 55
TipsandTricks 55
WatchonGooglePlay 56
GooglePlayGames 56
GooglePlayBooks 57
GooglePlayNewstand 58
FMRadio 58
YouTube 58
WebandData 59
Wi-Fi 59
ChromeBrowser 60
VoiceSearchontheHomeScreen 63
VirtualPrivateNetworks(VPN) 64
PrepareYourPhoneforVPNConnection 64
AddaVPNConnection 64
ConnecttoorDisconnectfromaVPN 64
CameraandVideo 66
TakePhotos 66
PhotoOptions 67
Edit,ShareorDeletePhotos 67
RecordVideos 68
CaptureYourScreen 68
ViewPhotosandVideos 68

iv
EditYourGalleryPhotos 69
SharePhotosandVideos 70
ToolsandCalendar 71
Calendar 71
Clock 72
Calculator 72
Quickoffice 73
UpdateYourPhone 74
UpdateYourProfile 74
VoiceCommands 74
GoogleDrive 75
BluetoothConnections 76
TurnBluetoothOnorOff 77
ConnectNewDevices 77
ReconnectDevices 78
DisconnectDevices 78
RenamethePhone 78
RenameaPairedDevice 78
MotorolaAssist 79
ConnectYourPhonetoYourComputer 79
Settings 81
WirelessandNetworkSettings 81
AirplaneMode 81
Wi-FiSettings 82
BluetoothSettings 82
VPNSettings 82
CallSettings 82
VoicemailSettings 82
OtherCallSettings 82
SoundSettings 84
DisplaySettings 85
StorageSettings 86
BatterySettings 87
BatteryUsage 87
BatteryCapacity 87
ChargingtheBattery 87
AppsSettings 88

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LocationSettings 88
SecurityandScreenLockSettings 89
SetUpScreenLock 89
Encryption 92
Passwords 92
DeviceAdministration 92
CredentialStorage 93
LanguageandInputSettings 93
LanguageSettings 93
KeyboardandInputMethodSettings 93
VoiceSearch 95
Text-to-speechOutput 95
Mouse/Trackpad 96
PrivacySettings 96
BackupandRestore 96
ResetYourPhone 97
AccountSettings 97
SystemUpdate 98
DateandTimeSettings 98
AccessibilitySettings 98
TalkBack 99
CallerIDforTalkback 100
Zoom 101
TouchscreenandKeySettingsforAccessibility 101
Messages 101
HearingAids 102
TTY 102
Braille 103
AppsforAccessibility 103
AboutPhone 103
CopyrightInformation 105
Safety,Regulatory&Legal 106
BatteryUse&Safety 106
BatteryCharging 106
ThirdPartyAccessories 106
DrivingPrecautions 107
Seizures,Blackouts&Eyestrain 107

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CautionAboutHighVolumeUsage 107
RepetitiveMotion 108
Children 108
GlassParts 108
UseandCare 108
OperationalWarnings 109
PotentiallyExplosiveAreas 109
SymbolKey 109
RadioFrequency(RF)Energy 110
RegulatoryInformation 111
SpecificAbsorptionRate(FCC&IC) 111
EuropeanUnionDirectivesConformanceStatement 111
FCCNoticetoUsers 112
IndustryCanadaNoticetoUsers 113
SoftwareNotices 113
LocationServices 113
Navigation 114
Privacy&DataSecurity 114
Disposal&Recycling 115
HearingAidCompatibilityintheUS 116
SoftwareCopyright 117
ContentCopyright 117
OpenSourceSoftwareInformation 117
ProductRegistration 118
Service&Repairs 118
HowtoObtainServiceorOtherInformation 118
MotorolaMobilityLLCLimitedGlobalWarranty 120
WhatdoesthisLimitedWarrantycover? 120
Whatisnotcovered? 120
MyProductisdefective,whatshouldIdo? 122
Index 123

Get Started 1
Get Started
ThefollowingtopicsgiveyoualltheinformationyouneedtosetupyourMotoG™phoneandSprint
Prepaidservicethefirsttime.
Your Phone at a Glance
Thefollowingillustrationoutlinesyourphone’sprimaryexternalfeaturesandbuttons.
Note:Yourphonemaylookalittledifferent.
ThisproductmeetstheapplicablenationalorinternationalRFexposureguidance(SAR
guideline)whenusednormallyagainstyourheador,whenwornorcarried,atadistanceof1.5cm
fromthebody.TheSARguidelineincludesaconsiderablesafetymargindesignedtoassurethe
safetyofallpersons,regardlessofageandhealth.
Charge Your Phone Battery
Youmayneedtochargethephonebatterytobeginsettingupyourphone.Yourphonemayalready
bepartlycharged.(YourSIMisalreadyinyourphone).

Get Started 2
Caution:Beforeusingyourphone,pleasereadthesafety,regulatoryandlegalinformation
providedwithyourproduct.
1. PlugtheUSBconnectorintothecharger/accessoryjackonthebottomofyourphone.
2. PlugtheACadapterintoanelectricaloutlet.Fullychargingabatterymaytakeuptothreehours.
YourphonemayturnonwhenyouconnecttheACadaptertotheoutlet—thisisnormal.
Note:Yourphone’sbatteryshouldhaveenoughchargeforthephonetoturnonandfindasignal,
runthesetupapplication,setupvoicemail,andmakeacall.Youshouldfullychargethebatteryas
soonaspossible.
Note:Don'ttrytoremoveorreplacethebatteryyourself—doingsomaydamagethebatteryand
couldcauseburningandinjury.Ifyourphonebecomesunresponsive,tryareboot—pressandhold
thePowerkeyuntilthescreengoesdark,andyourphonerestarts.
Anytimeyouwanttoseewhat'susingupphonebatterypower,touchApps > Settings>
Battery.Tosetautomaticrulestosavepower,touchApps > Assist.
Activation and Service
ThefollowingtopicsguideyouthroughsettingyourphoneuponSprintPrepaid,activatingyour
phone,andgettinghelpandinformationaboutyourSprintPrepaidservice.
Register Your Phone on Sprint Prepaid
Beforeusingyourphone,youmustregisteritonlinewithSprintPrepaid.
1. Get your numbers
Youwillneedthephone’sMEID(DEC)numbertoactivateyourphone.TheMEID(DEC)canbe
locatedontheboxthatthephonecamein.TheMEIDisan18-digitnumber.
2. Get activated
Gotosprint.com/prepaidactivate.Duringtheactivationprocessyoucanchoosetogetanew
numberoruseanexistingnumber.

Get Started 3
3. Finalize your activation
You’llreceiveamessagefromSprintlettingyouknowthatyourphonenumberandaccountis
readytogo.
Activate Your Phone
Aftersettingupyouraccountonsprint.com/prepaidactivate,simplyturnyourdeviceon.Yourdevice
isdesignedtoactivateautomatically.IfyouareswappingfromanotherSprintdevicetoanewone,
besuretoturnofftheolddevicebeforeswappingtheserialnumber(MEID).OncetheMEIDswapis
complete,turnonthenewdeviceandtheprogramminginformationwillbepushedtoyourdevice
automatically.
n PressandholdthePowerkeytoturnthephoneon.
l Ifyourphoneisactivated,itwillturnon,searchforservice,andbeginthesetupprocess.See
CompletetheSetupScreens.
Youcanalsostarttheactivationprocessmanually.
n TouchApps > Settings>Activate Device.
Note:Beforetheactivationprocesscanbegin,thedevicewillprompttheTalkBackvoicenavigation
featureforvisuallyimpairedusers.TouchNexttobypassthisfeature.Formoreinformationon
TalkBack,seeTalkBack.
Manage Your Account
Accessinformationaboutyouraccount.Youcan:
n Addmoneytoyouraccount.
n Changeplans.
n Andmore.