Motorola Moto G9 Plus User manual

User Guide

© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All
other product or service names are the property of their respective owners.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 3
Copy data from old phone 5
Manage dual SIMs 7
Set up voicemail 8
Set up email 8
Prepare for emergencies 10
Make it yours 11
Learn the basics 12
About your home screen 12
About your lock screen 13
New to Android? 14
If this is your first smartphone 14
If you had an iPhone 15
About your Google account 16
Status bar icons 17
Phone terms you should know 21
Get around on your phone 23
Learn gestures 23
Move between apps and screens 24
Use quick settings 25
Turn screen off and on 28
Adjust volumes 28
Frequently used tools 30
Turn flashlight on and off 30
Take screenshots 30
Control phone with your voice 31
Get directions to a location 32
Use clock and weather widget 33
Manage time spent on your phone 35
Work with text 38
Use onscreen keyboard 38
Cut, copy, paste text 39
Use voice typing 40
Fill in forms automatically 40
Personalize your phone 42
Home screen 42
Change wallpaper 42
Moto G9 Plus iii

Customize your Favorites tray 42
Add widgets, shortcuts, or folders 43
Remove widgets, shortcuts, or folders 45
Remake your home screen with launchers 45
Lock screen 47
Use a screen saver 47
Sounds 48
Set ringtones 48
Enhance sound 49
Avoid interruptions with Do Not Disturb 50
Stop phone from speaking 53
Other sound settings 54
Silence “Hello Moto” during power up 54
Turn off charging sounds 54
Apps 55
About your apps 55
View two apps on screen 60
View notifications 61
About Moto experiences 62
Enhance your gaming 63
Manage your apps 66
Install or update apps 66
Manage or delete apps 68
Protect against harmful apps 70
Search and browse 72
Search the web 72
Search your phone 74
Browse websites 75
Text messaging 77
About text and multimedia messages 77
Read, send, manage text messages 77
Add attachments 80
Save attachments from text message 80
Turn group messaging on or off 81
Change default messaging app 81
Control notifications for text messages 81
Change text message reply to incoming calls 82
Get text messages on your computer 82
Email 84
Read, send, manage emails 84
View email attachments 85
Moto G9 Plus iv

Preview inboxes from home screen 86
Add email signature 86
Control email notifications 86
Calendar app 88
About the calendar 88
Find calendar events 88
Create and manage events 89
Control notifications for calendar events 89
Clock app 91
Set alarms 91
Use timer or stopwatch 91
Set date and time 92
Photos app 94
Share photos and videos 94
Upload photos and videos 94
Calls, contacts, voicemail 96
Phone calls 96
Answer calls 96
Make calls 97
During a call 98
Make video calls 100
Make conference calls 100
Block calls and texts 100
Turn call waiting on and off 101
View and delete call history 102
Make emergency call from locked phone 103
Contacts 105
Add contacts 105
Edit or delete contacts 106
Star your favorite contacts 107
Sort contacts 107
Share contacts 108
Voicemail 110
Use voicemail 110
Send all calls from contact to voicemail 111
Music 112
Listen to radio 112
Listen to music 113
Transfer music files 114
Connect a MIDI device 115
Moto G9 Plus v

Battery 116
Charge phone 116
Extend battery life 116
Use Battery Saver mode 117
Show battery percentage in status bar 118
Storage 119
About storage options 119
Manage phone storage 119
Manage SD card 120
Find downloaded files 121
Recover recently deleted files 122
Upload music to cloud 122
Upload photos and videos 123
Scan documents and make copies 123
Network and internet 125
Connect to Wi‑Fi networks 125
Use Airplane mode 126
Control data usage 127
Share your internet connection 128
Connect to VPNs 131
Connected devices 132
Connect with Bluetooth™ 132
Connect with Wi-Fi Direct 134
Tap & pay with NFC 134
Share or receive with NFC 135
Cast screen or media to TV 135
Share files and links with nearby Android phones 137
Transfer files between phone and computer (USB) 139
Print from your phone 140
About wireless sharing 141
Other settings 144
Apps & notifications 144
Change app settings 144
Choose how apps notify you 145
Display 148
Adjust screen brightness 148
Adjust screen colors at night 148
Change display style 148
Use Dark theme 149
Show apps full screen 149
See Peek Display notifications 150
Moto G9 Plus vi

Change screen timeout 151
Stop automatic rotation 151
Choose color mode 152
Change font and display size 152
Set lock screen preferences 152
Adjust screenshot settings 153
Location 154
Use location services 154
Security 156
About security 156
Protect against harmful apps 157
Be ready to find a lost phone 157
Lock and unlock phone 158
Set screen lock 158
Adjust lock options 159
Unlock with trusted devices 160
Unlock with your face 161
Unlock at trusted places 162
Keep phone unlocked while it's on you 163
Use fingerprint security 163
Pin your screen 165
Lock SIM card 166
Accounts 168
Add or remove accounts 168
Change name & info in your Google account 169
Sync apps with your Google account 169
Control what info Google collects 170
Accessibility 172
Visual assistance 172
Hearing assistance 174
Dexterity assistance 175
Use accessibility shortcuts 176
System 178
Languages & input 178
Customize the keyboard 178
Use multiple languages 179
Gestures 181
Set Power button gesture 181
Change System navigation 181
Turn flashlight on and off 181
Twist phone to open camera 182
Moto G9 Plus vii

Back up phone 182
Users and guests 184
Share your phone 184
Add, modify, remove users 185
Add or delete guest 186
About phone 187
Record your IMEI number 187
Find legal and product information 187
Fix a problem 188
Hardware issues 188
Phone is slow or unstable 188
Phone feels warm or hot 188
Phone won't turn on 189
Phone restarts or crashes 189
Screen is frozen or won't respond 190
Screen displays wrong colors 190
SD card problems 191
Call and SIM issues 194
Problems making/receiving calls 194
Problems during calls 195
Battery issues 198
Charging problems 198
Battery drains too fast 198
Bluetooth, Wi-Fi, USB issues 200
Bluetooth problems 200
Wi-Fi problems 202
Can't transfer files or connect to computer 203
Account and sign-in issues 205
Forgot unlock code 205
Can't sign in to Google 205
Account sync issues 205
App issues 207
App or widget problems 207
Camera problems 208
Messaging problems 209
Gmail problems 211
Play Store problems 211
Maintenance procedures 212
Update Android software 212
Reset Wi-Fi, cellular data, and Bluetooth 212
Moto G9 Plus viii

Reset phone 213
Get more help 214
Moto G9 Plus ix

About your hardware
Hardware diagram
1. Google Assistant button
2. Tray for SIM and SD card
3. Front camera (To learn more, read help in Camera app.)
4. Headset jack
5. Earpiece
6. Proximity sensor
7. Volume up/down button
8. Power button and fingerprint sensor
Set up phone 1