Motorola Moto G9 Plus User manual

User Guide

© 2021 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android,
Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All
other product or service names are the property of their respective owners.
Certain features, services and applications are network dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help
content, are based upon the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or specifications without notice or
obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 3
Copy data from old phone 5
Manage dual SIMs 7
Set up voicemail 8
Set up email 8
Prepare for emergencies 10
Make it yours 11
Learn the basics 12
About your home screen 12
About your lock screen 13
New to Android? 14
If this is your first smartphone 14
If you had an iPhone 15
About your Google account 16
Status bar icons 17
Phone terms you should know 21
Get around on your phone 23
Learn gestures 23
Move between apps and screens 24
Use quick settings 25
Turn screen off and on 28
Adjust volumes 28
Frequently used tools 30
Turn flashlight on and off 30
Take screenshots 30
Control phone with your voice 31
Get directions to a location 32
Use clock and weather widget 33
Manage time spent on your phone 35
Work with text 38
Use onscreen keyboard 38
Cut, copy, paste text 39
Use voice typing 40
Fill in forms automatically 40
Personalize your phone 42
Home screen 42
Change wallpaper 42
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Customize your Favorites tray 42
Add widgets, shortcuts, or folders 43
Remove widgets, shortcuts, or folders 45
Remake your home screen with launchers 45
Lock screen 47
Use a screen saver 47
Sounds 48
Set ringtones 48
Enhance sound 49
Avoid interruptions with Do Not Disturb 50
Stop phone from speaking 53
Other sound settings 54
Silence “Hello Moto” during power up 54
Turn off charging sounds 54
Apps 55
About your apps 55
View two apps on screen 60
View notifications 61
About Moto experiences 62
Enhance your gaming 63
Manage your apps 66
Install or update apps 66
Manage or delete apps 68
Protect against harmful apps 70
Search and browse 72
Search the web 72
Search your phone 74
Browse websites 75
Text messaging 77
About text and multimedia messages 77
Read, send, manage text messages 77
Add attachments 80
Save attachments from text message 80
Turn group messaging on or off 81
Change default messaging app 81
Control notifications for text messages 81
Change text message reply to incoming calls 82
Get text messages on your computer 82
Email 84
Read, send, manage emails 84
View email attachments 85
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Preview inboxes from home screen 86
Add email signature 86
Control email notifications 86
Calendar app 88
About the calendar 88
Find calendar events 88
Create and manage events 89
Control notifications for calendar events 89
Clock app 91
Set alarms 91
Use timer or stopwatch 91
Set date and time 92
Photos app 94
Share photos and videos 94
Upload photos and videos 94
Calls, contacts, voicemail 96
Phone calls 96
Answer calls 96
Make calls 97
During a call 98
Make video calls 100
Make conference calls 100
Block calls and texts 100
Turn call waiting on and off 101
View and delete call history 102
Make emergency call from locked phone 103
Contacts 105
Add contacts 105
Edit or delete contacts 106
Star your favorite contacts 107
Sort contacts 107
Share contacts 108
Voicemail 110
Use voicemail 110
Send all calls from contact to voicemail 111
Music 112
Listen to radio 112
Listen to music 113
Transfer music files 114
Connect a MIDI device 115
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Battery 116
Charge phone 116
Extend battery life 116
Use Battery Saver mode 117
Show battery percentage in status bar 118
Storage 119
About storage options 119
Manage phone storage 119
Manage SD card 120
Find downloaded files 121
Recover recently deleted files 122
Upload music to cloud 122
Upload photos and videos 123
Scan documents and make copies 123
Network and internet 125
Connect to Wi‑Fi networks 125
Use Airplane mode 126
Control data usage 127
Share your internet connection 128
Connect to VPNs 131
Connected devices 132
Connect with Bluetooth™ 132
Connect with Wi-Fi Direct 134
Tap & pay with NFC 134
Share or receive with NFC 135
Cast screen or media to TV 135
Share files and links with nearby Android phones 137
Transfer files between phone and computer (USB) 139
Print from your phone 140
About wireless sharing 141
Other settings 144
Apps & notifications 144
Change app settings 144
Choose how apps notify you 145
Display 148
Adjust screen brightness 148
Adjust screen colors at night 148
Change display style 148
Use Dark theme 149
Show apps full screen 149
See Peek Display notifications 150
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Change screen timeout 151
Stop automatic rotation 151
Choose color mode 152
Change font and display size 152
Set lock screen preferences 152
Adjust screenshot settings 153
Location 154
Use location services 154
Security 156
About security 156
Protect against harmful apps 157
Be ready to find a lost phone 157
Lock and unlock phone 158
Set screen lock 158
Adjust lock options 159
Unlock with trusted devices 160
Unlock with your face 161
Unlock at trusted places 162
Keep phone unlocked while it's on you 163
Use fingerprint security 163
Pin your screen 165
Lock SIM card 166
Accounts 168
Add or remove accounts 168
Change name & info in your Google account 169
Sync apps with your Google account 169
Control what info Google collects 170
Accessibility 172
Visual assistance 172
Hearing assistance 174
Dexterity assistance 175
Use accessibility shortcuts 176
System 178
Languages & input 178
Customize the keyboard 178
Use multiple languages 179
Gestures 181
Set Power button gesture 181
Change System navigation 181
Turn flashlight on and off 181
Twist phone to open camera 182
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Back up phone 182
Users and guests 184
Share your phone 184
Add, modify, remove users 185
Add or delete guest 186
About phone 187
Record your IMEI number 187
Find legal and product information 187
Fix a problem 188
Hardware issues 188
Phone is slow or unstable 188
Phone feels warm or hot 188
Phone won't turn on 189
Phone restarts or crashes 189
Screen is frozen or won't respond 190
Screen displays wrong colors 190
SD card problems 191
Call and SIM issues 194
Problems making/receiving calls 194
Problems during calls 195
Battery issues 198
Charging problems 198
Battery drains too fast 198
Bluetooth, Wi-Fi, USB issues 200
Bluetooth problems 200
Wi-Fi problems 202
Can't transfer files or connect to computer 203
Account and sign-in issues 205
Forgot unlock code 205
Can't sign in to Google 205
Account sync issues 205
App issues 207
App or widget problems 207
Camera problems 208
Messaging problems 209
Gmail problems 211
Play Store problems 211
Maintenance procedures 212
Update Android software 212
Reset Wi-Fi, cellular data, and Bluetooth 212
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Reset phone 213
Get more help 214
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About your hardware
Hardware diagram
1. Google Assistant button
2. Tray for SIM and SD card
3. Front camera (To learn more, read help in Camera app.)
4. Headset jack
5. Earpiece
6. Proximity sensor
7. Volume up/down button
8. Power button and fingerprint sensor
Set up phone 1

1. Depth camera (To learn more, read help in Camera app.)
2. Main camera
3. Ultra-wide camera
4. Macro camera
5. LED flash
6. Microphone
7. USB-C port for charging, transferring files, sharing connection with tethered devices.
8. Speaker
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it off and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives,
and avoid spraying cleaners directly on the screen.
Set up phone 2

Insert and remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 512 GB.
A Class 2, 4, or 6 card is sufficient.
Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's
portable, you can easily swap the card and its content between devices. After you insert the card, be sure to
update settings within media apps (like camera, music, and podcast apps), so they use the card to store
content you create or download.
You can't store apps on the SD card because it is portable storage.
Insert or replace cards
1. If you are removing an SD card, unmount it first (Settings > Storage).
2. Insert the tool into the hole in the tray and gently push to pop it out.
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3. Insert or remove the cards as needed.
To use an SD card and a SIM card:
Or, to use two SIM cards (dual-SIM models only):
To see if your phone supports dual SIMs, go to Settings > About phone > SIM Status. If you see SIM
Slot 1 and SIM Slot 2, then your phone supports dual SIMs.
4. Push the tray back into the phone.
Important: For the cards to work properly, the tray must be flush with the phone. The tray has a
rubber seal to keep liquid out, so push firmly.
Note: If you need to activate a SIM, contact your carrier.
Fix a problem
Select a problem to see troubleshooting steps.
SIM card
SIM not recognized
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Can’t make calls
Can't answer calls
SD card
Phone doesn't recognize card
Copy data from old phone
Copy data from iPhone
You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Photos.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don’t miss any messages or calls:
a. Turn off iMessage. (Settings > Messages > off. Or, if your SIM has been removed, deregister
your phone.)
b. Turn off FaceTime. (Settings > FaceTime > off.)
3. Download the Google Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don’t have one, you can create it now.
b. Touch > Settings > Backup and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Accounts > Add
account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages, and more. Learn what does and doesn't
get copied.
If you no longer have your old phone or can’t turn it on, you can copy files using a backup from the cloud
with your Google account.
To copy files:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the first time you’ve turned it on, select your language on the setup screen.
b. If you skipped copying files during setup, open the Settings app and touch Finish setting up your
device.
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3. Touch Start.
4. Insert your SIM to connect to the mobile network, or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
6. Select how to copy:
•If you have your old phone, touch A backup from an Android phone.
•If you don’t, touch A backup from the cloud
7. Follow the onscreen instructions to select the old phone or backup associated with your Google
account, and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos, and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You’ll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, like PDF files
•Apps that aren’t from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or, if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
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3. Touch > Settings > Import > SIM card > OK.
4. If you have multiple Google accounts, choose the account where you want to save them.
Manage dual SIMs
About dual SIMs
When two SIMs are inserted:
•You see at the top of the home screen. If you see , troubleshoot the issue.
•Both SIMs can make and receive calls and text messages.
•Only the owner of the phone (not additional users or guests) can access dual SIM settings.
Set up SIM profile
Set SIM options based on how you expect to use the cards:
1. Go to Settings > Network & internet > SIM cards.
2. Select the option that best meets your needs:
•Smart SIM: Automatically select SIM for voice calls based on your call history. In Brazil, selection is
also based on your contact's carrier.
•Personal and Work: Use one SIM for personal and the other for work-related voice calls.
•Manual: Choose which SIM to use for voice calls, for data, and for SMS.
3. Follow onscreen instructions to complete setup.
Change SIM profile
1. Go to Settings > Network & internet > SIM cards.
2. Touch Dual SIM usage profile.
3. Select a different profile and touch CHANGE PROFILE.
4. Select a new profile.
5. Follow onscreen instructions to complete setup.
To keep the same profile but adjust options for data, SMS, voice calls, video calls, or contacts:
1. Go to Settings > Network & internet > SIM cards.
2. Touch each preferred SIM and contact option to change.
This information applies only to phones that support dual SIM cards and have both cards inserted.
Change SIM name, color, ringtone
When two SIMs are inserted, you'll see them referenced in apps like Contacts, Messages, and Phone. The
SIM name shows your carrier and, if you're using the Personal and Work profile, shows which it’s assigned
to, but you can rename it. You can also change SIM icon color to make them easy to differentiate.
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1. Go to Settings > Network & internet > SIM cards.
2. Touch the SIM to change.
3. Change settings as needed.
Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. If you have dual SIMS, touch the SIM for the account to change.
4. Touch Advanced Settings.
5. Change any of the options:
•To change voicemail service from your provider to another voicemail service or app, touch Service.
•To change the number dialed to access voicemail, touch Setup.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
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•When you open the Gmail app for the first time, you'll see your email for that account. You're already
set up.
•To set up additional accounts, open Gmail, touch your profile icon , then touch Add another
account.
If you didn’t add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the onscreen instructions to enter your email address, password, and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft Office Outlook on your work computer, your phone can synchronize emails, calendar
events, and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certificate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your first time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your profile icon , then touch Add
another account.
3. Touch Exchange and Office 365.
4. Follow the onscreen instructions to enter your email address, password, and other information from
your company's IT department.
Switch account views
In the Gmail app, touch your profile icon , then select an account.
To open each inbox with one touch from your home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your home screen.
Set up phone 9

Prepare for emergencies
Set up emergency information
You can set up emergency information for first responders or others to view from your lock screen, such as
your emergency contact and medical information (blood type, allergies).
To set up your emergency information:
1. Go to Settings > About phone.
2. Touch Emergency information.
3. Set up your information.
Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
View emergency information
1. From the lock screen:
•Swipe up and touch Emergency below the keypad.
•Or, press and hold the Power button, then touch Emergency.
2. Touch Emergency information twice.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who finds your phone:
1. Go to Settings > Display > Advanced > Lock screen display.
2. Touch Lock screen message.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as your contact info unless you can access your voicemail from
another device.
Send your location to emergency services
Not all carriers and countries support this feature.
If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you
haven't turned off ELS, when you call or text an emergency number, ELS sends your location to authorized
emergency responders to help them locate you.
If ELS is off, your carrier might still send the phone’s location during an emergency call. For more
information, check with your carrier.
To turn ELS on or off:
1. Go to Settings > Location > Advanced.
2. Touch Emergency Location Service.
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3. Turn it on or off .
To learn more about ELS, read Google's help.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalize your phone
•Set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, like style (font size, color scheme), rotation settings, and dark background.
•You can use either the buttons or gestures to move between apps and screens. Choose which
System navigation to use.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do Not Disturb, to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•Set up fingerprint security to unlock your screen safely and quickly with a touch.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
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