Motorola Motoe6 User manual

User guide

© 2020 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylised M logo, MOTO, and the MOTO family of marks are trademarks or registered
trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google
Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All other
product or service names are the property of their respective owners.
Certain features, services and applications are network-dependent and may not be available in all areas;
additional terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality and other product speci󶍔cations, as well as the information contained in this help
content, are based on the latest available information and believed to be accurate at the time of release.
Motorola reserves the right to change or modify any information or speci󶍔cations without notice or
obligation.
Some images in the help content are examples only.
You can also read this help on your phone at Settings > Help.

Contents
Set up phone 1
About your hardware 1
Insert and remove SIM and SD cards 2
Copy data from old phone 5
Set up voicemail 7
Set up email 7
Prepare for emergencies 9
Make it yours 10
Learn the basics 11
About your home screen 11
About your lock screen 12
New to Android? 13
If this is your 󶍔rst smartphone 13
If you had an iPhone 14
About your Google account 15
Status bar icons 16
Phone terms you should know 20
Get around on your phone 22
Learn gestures 22
Use navigation bar 23
Use quick settings 24
Turn screen o󶍓 and on 26
Adjust volumes 27
Frequently used tools 29
Turn torch on and o󶍓 29
Take screenshots 29
Control phone with your voice 30
Get directions to a location 31
Use Time and weather widget 31
Manage time spent on your phone 33
Work with text 36
Use onscreen keyboard 36
Cut, copy, paste text 37
Use voice typing 38
Fill in forms automatically 38
Personalise your phone 40
Home screen 40
Change wallpaper 40
Customise your Favourites tray 40
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Add widgets, shortcuts or folders 41
Remove widgets, shortcuts or folders 43
Remake your Home screen with launchers 43
Lock screen 45
Use a screen saver 45
Sounds 46
Set ringtones 46
Enhance sound 47
Avoid interruptions with Do not disturb 48
Stop phone from speaking 51
Other sound settings 52
Silence ‘Hello Moto’ during power up 52
Turn o󶍓 charging sounds 52
Apps 53
About your apps 53
View two apps on screen 57
View noti󶍔cations 58
Manage your apps 60
Install or update apps 60
Manage or delete apps 62
Protect against harmful apps 64
Search and browse 65
Search the web 65
Search your phone 67
Browse websites 68
Text messaging 70
About text and multimedia messages 70
Read, send, manage text messages 70
Add attachments 72
Save attachments from text message 73
Turn group messaging on or o󶍓 73
Change default messaging app 74
Control noti󶍔cations for text messages 74
Change text message reply to incoming calls 74
Get text messages on your computer 75
Email 77
Read, send, manage emails 77
View email attachments 78
Preview inboxes from the Home screen 79
Add email signature 79
Control email noti󶍔cations 79
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Calendar app 81
About the calendar 81
Find calendar events 81
Create and manage events 82
Control noti󶍔cations for calendar events 83
Clock app 84
Set alarms 84
Use timer or stopwatch 84
"Set date and time" 86
Moto app 87
About the Moto app 87
Shrink screen for one-handed use 87
Preview noti󶍔cations when screen sleeps 88
Photos app 90
Share photos and videos 90
Upload photos and videos 90
Calls, contacts, voicemail 92
Phone calls 92
Answer calls 92
Make calls 93
During a call 94
Make video calls 95
Make conference calls 96
Block calls and texts 96
Turn call waiting on and o󶍓 98
View and delete call history 98
Make emergency call from locked phone 100
Contacts 101
Add contacts 101
Edit or delete contacts 102
Star your favourite contacts 103
Sort contacts 103
Share contacts 104
Voicemail 106
Use voicemail 106
Send all calls from contact to voicemail 107
Music 108
Listen to the radio 108
Listen to music 109
Transfer music 󶍔les 109
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Connect a MIDI device 110
Battery 111
Charge phone 111
Extend battery life 111
Use Battery Saver mode 112
Show battery percentage in status bar 113
Replace battery 113
Storage 115
About storage options 115
Manage phone storage 115
Manage SD card 116
Find downloaded 󶍔les 118
Recover recently deleted 󶍔les 119
Upload music to cloud 119
Upload photos and videos 120
Scan documents and make copies 121
Network and Internet 122
Connect to Wi-Fi networks 122
Use Aeroplane mode 123
Control data usage 123
Share your Internet connection 125
Connect to VPNs 127
Connected devices 128
Connect with Bluetooth™ 128
Connect with Wi-Fi Direct 130
Cast screen or media to TV 130
Transfer 󶍔les between phone and computer (USB) 132
Print from your phone 133
Other settings 135
Apps & noti󶍔cations 135
Change app settings 135
Choose how apps notify you 136
Display 139
Adjust screen brightness 139
Adjust screen colours at night 139
Use Device theme 139
Change screen timeout 140
Stop automatic rotation 140
Choose colour mode 141
Change font and display size 141
Security & location 142
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About security 142
Protect against harmful apps 142
Be ready to 󶍔nd a lost phone 143
Lock and unlock phone 144
Set screen lock 144
Adjust lock options 145
Unlock with trusted devices 146
Unlock with your face 147
Unlock at trusted places 148
Keep phone unlocked while it's on you 149
Unlock with voice commands 149
Set lock screen preferences 150
Use location services 151
Pin your screen 153
Lock SIM card 153
Accounts 155
Add or remove accounts 155
Change name and info in your Google account 156
Sync apps with your Google account 156
Control what info Google collects 157
Accessibility settings 159
Visual assistance 159
Hearing assistance 161
Dexterity assistance 163
Use accessibility shortcuts 164
System 165
Record your IMEI number 165
Find legal and product information 165
Language & input 166
Customise the keyboard 166
Use multiple languages 167
Customise Power button gesture 168
Back up phone 168
Users and guests 170
Share your phone 170
Add, modify and remove users 171
Add or delete guest 172
Fix a problem 173
Hardware issues 173
Phone is slow or unstable 173
Phone feels warm or hot 173
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Phone won't turn on 174
Phone restarts or crashes 174
Screen is frozen or won't respond 175
Screen displays wrong colours 175
SD card problems 176
Call and SIM issues 179
Problems making/receiving calls 179
Problems during calls 180
Battery issues 183
Charging problems 183
Battery drains too fast 183
Bluetooth, Wi-Fi, USB issues 184
Bluetooth problems 184
Wi-Fi problems 186
Can't transfer 󶍔les or connect to computer 187
Account and sign-in issues 189
Forgot the unlock code 189
Can't sign in to Google 189
Account sync issues 189
App issues 191
App or widget problems 191
Camera problems 192
Messaging problems 193
Gmail problems 195
Play Store problems 195
Maintenance procedures 196
Update Android software 196
Reset Wi-Fi, mobile data and Bluetooth 196
Reset phone 197
See more help 198
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About your hardware
Hardware diagram
1. Front camera (to learn more, read help in Camera app).
2. Earpiece/speaker
3. Headset jack
4. Microphone
5. Volume up/down button
6. Power button
7. USB port for charging, transferring 󶍔les, sharing connection with tethered devices.
Set up phone 1

1. Back camera (To learn more, read help in Camera app.)
2. LED 󶍕ash
3. Notch for removing back cover so you can insert a SIM or SD card or replace the battery
Care for your phone
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly
with a dry, soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough
surfaces.
•if the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
•It is okay to use wipes or cloths moistened with 70% isopropyl alcohol to gently wipe your screen.
•When disinfecting or cleaning your phone, turn it o󶍓 and avoid getting any moisture in its openings,
including the charging port, headphone jack, microphones and speakers.
•Don't submerge your phone in any cleaning agents, avoid using any cleaners with bleach or abrasives
and avoid spraying cleaners directly on the screen.
Insert and remove SIM and SD cards
About the SD card
Your phone supports an optional microSD card up to 256 GB.
Which type to buy depends on how you're going to format the card:
•Portable storage (can use card in di󶍓erent devices): A Class 2, 4 or 6 card is su󶍖cient.
•Internal storage (card used only by phone): Use a high-speed card such as UHS-1 type for best
performance. Class 2, 4 or 6 cards are slower than your phone's internal storage, so using them for
internal storage would slow your phone's performance.
Learn more about the di󶍓erences between portable storage and internal storage.
Set up phone 2

Remove back cover
1. Turn your phone upside down and put your 󶍔ngernail in the notch on the bottom corner.
2. Pry the cover o󶍓. Don't be afraid to use a little muscle.
Insert or replace cards
1. To remove the SD card, slide it out.
2. To remove the SIM card, slide the pin forward.
Then, pull the card out.
Set up phone 3

3. To insert a SIM, slide it into the SIM slot with the gold contacts facing down.
4. To insert an SD card, slide the SD card into the slot on top of the SIM.
Note: If you need to activate a SIM, contact your carrier.
Replace back cover
Snap the cover on.
Fix a problem
Select a problem to see troubleshooting steps.
SIM card
SIM not recognised
Can't make calls
Can't answer calls
SD card
Phone doesn't recognise card
Set up phone 4

Copy data from old phone
Copy data from iPhone
You'll use Google Drive to copy 󶍔les from your iPhone and iCloud account to your new phone and Google
account:
•Photos will back up to Photos.
•Contacts will back up to Contacts.
•Calendar will back up to Calendar.
1. Charge both phones and connect them to a Wi-Fi network.
2. To ensure you don't miss any messages or calls:
a. Turn o󶍓 iMessage. (Settings > Messages > o󶍓. Or if your SIM has been removed, deregister your
phone.)
b. Turn o󶍓 FaceTime. (Settings > FaceTime > o󶍓).
3. Download the Google Drive app on your iPhone.
4. On your iPhone, open Drive and then:
a. Sign in with your Google account. If you don't have one, you can create it now.
b. Touch > Settings > Backup and start the backup.
5. Wait for the backup to complete.
6. When complete, on your new phone, sign in with the same Google account (Settings > Accounts > Add
account).
Copy data from Android phone
During setup, you can copy your apps, music, contacts, messages and more. Learn what does and doesn't get
copied.
If you no longer have your old phone or can't turn it on, you can copy 󶍔les using a backup from the cloud with
your Google account.
To copy 󶍔les:
1. Charge both phones and turn them on.
2. On your new phone:
a. If this is the 󶍔rst time you've turned it on, select your language on the setup screen.
b. If you skipped copying 󶍔les during setup, open the Settings app and touch Finish setting up your
device.
3. Touch Start.
4. Insert your SIM to connect to the mobile network or touch Skip.
5. Connect to a Wi-Fi network and touch Next.
Set up phone 5

6. Select how to copy:
•If you have your old phone, touch A backup from an Android phone.
•If you don't, touch A backup from the cloud
7. Follow the onscreen instructions to select the old phone or backup associated with your Google account
and to choose which apps and data to copy.
Tip: Be sure to leave Back up to Google Drive turned on.
What gets copied from Android phone
If you copy data from another Android phone during setup, here's what gets copied:
•Apps and app data
•Music, photos and videos
•Google accounts
•Contacts stored on your phone or SIM card
•Text messages
•Multimedia attachments in messages
•Most phone settings
•Wallpaper
•Call history
You'll see these when you sign in to your Google account on your new phone.
What won't copy:
•Downloads, such as PDF 󶍔les
•Apps that aren't from Play Store
•Accounts other than Google accounts
•Contacts and calendars for services other than Google (such as WhatsApp)
•Ringtones
Import contacts from SIM
If you have a SIM card with contacts saved on it, you can import them into your Google account.
1. Insert the SIM in your phone.
Or if your old phone is an Android phone and can connect to Wi-Fi, turn it on.
2. Open the Contacts app.
3. Touch > Settings > Import > SIM card > OK.
4. If you have multiple Google accounts, choose the account where you want to save them.
Set up phone 6

Set up voicemail
Set voicemail password
Contact your carrier for help setting or recovering your password/PIN for voicemail.
Set mailbox greeting
Your carrier provides and manages your voicemail.
To set your greeting:
1. Touch > .
2. Touch & hold to dial into your mailbox.
3. Follow your carrier’s system prompts. If your voicemail is not set up, contact your carrier for
instructions.
Change voicemail options
1. Touch > > Settings.
(If you don't see , swipe down on the screen.)
2. Touch Voicemail.
3. Touch Advanced settings.
4. Change any of the options:
•To change voicemail service from your provider to another voicemail service or app, touch Service.
•To change the number dialled to access voicemail, touch Setup.
Set up email
Set up personal email
You can add multiple email accounts of the following types:
•Gmail
•Personal email from other providers (IMAP/POP)
If you added a Google account on your phone:
•When you open the Gmail app for the 󶍔rst time, you'll see your email for that account. You're already set
up.
•To set up additional accounts, open Gmail and touch your pro󶍔le icon , then touch Add another
account.
Set up phone 7

If you didn't add a Google account to your phone and want to set up email for an IMAP/POP provider (an
address that's not Gmail):
1. Open the Gmail app.
2. Follow the on-screen instructions to enter your email address, password and account options.
If you have problems setting up the account, read Google's help for Gmail.
Set up corporate email
If you use Microsoft O󶍖ce Outlook on your work computer, your phone can synchronise emails, calendar
events and contacts with the Microsoft Exchange server. Before you start, you'll need the following
information from your company's IT department:
•Email address
•Email password
•Domain name
•Username
•Server name
•Security type/SSL settings
•Client certi󶍔cate requirement
To set up corporate email:
1. Open the Gmail app.
2. Do one of the following:
•If this is your 󶍔rst time opening the Gmail app, touch Add another email address.
•If you have been using Gmail with another account, touch your pro󶍔le icon , then touch Add
another account.
3. Touch Exchange and O󶍖ce 365.
4. Follow the onscreen instructions to enter your email address, password and other information from your
company's IT department.
Switch account views
In the Gmail app, touch your pro󶍔le icon , then select an account.
To open each inbox with one touch from your Home screen, add task shortcuts:
1. Touch & hold .
2. Drag for each account to a blank space on your Home screen.
Set up phone 8

Prepare for emergencies
Set up emergency information
You can set up emergency information for 󶍔rst responders or others to view from your lock screen, such as
your emergency contact and medical information (blood type, allergies).
To set up your emergency information:
1. Go to Settings > System > About phone.
2. Touch Emergency information.
3. Set up your information.
Note: Anyone who picks up your phone can see your emergency info without unlocking your phone.
View emergency information
1. Swipe up on the lock screen.
2. Below the keypad, touch Emergency.
3. Touch Emergency information twice.
Add message to lock screen
To add your name or a short message to your lock screen for anyone who 󶍔nds your phone:
1. Go to Settings > Security & location.
2. Touch Lock screen preferences > Lock screen message.
3. Type the text to display and touch Save.
Tip: Don't put your mobile number as your contact info unless you can access your voicemail from
another device.
Send your location to emergency services
Not all carriers and countries support this feature.
If Android Emergency Location Service (ELS) works in your country and on your carrier's network and if you
haven't turned o󶍓 ELS, when you call or text an emergency number, ELS will send your location to authorised
emergency responders to help them to locate you.
If ELS is o󶍓, your carrier might still send the phone's location during an emergency call. For more information,
check with your carrier.
To turn ELS on or o󶍓:
1. Go to Settings > Security & location > Location > Advanced.
2. Touch Emergency Location Service.
3. Turn it on or o󶍓 .
Set up phone 9

To learn more about ELS, read Google's help.
Make it yours
This topic lists things that most people want to do with their new phone, with links to instructions on how to
do them.
Personalise your phone
•set the wallpaper.
•Add apps to your home screen.
•Adjust screen settings, such as font size, rotation settings and dark background.
•Assign ringtones or photos to friends you call.
•Set your schedule for Do not disturb, to automatically silence your phone when you don't want to be
interrupted.
Protect your phone
•Set up a screen lock.
•In case you lose your phone, set up Find My Device and record your IMEI number.
Other common set up tasks
•Connect with your Bluetooth devices and Wi-Fi networks.
•If you use multiple languages, set them up so they appear on your keyboard.
Set up phone 10

About your home screen
You see the home screen when you turn on and unlock your phone or touch .
You can add more pages to the right as needed. To add a page, drag an app shortcut or widget to the edge of
an existing page and place it on the new page.
Swipe right or left to move between pages.
Here are the parts of your home screen:
1. Status bar: displays the time and icons that tell you about your phone's battery and network connections.
Swipe down to see your noti󶍔cations and quick settings.
2. Widget: You can add widgets to your Home screen for quick access to information or frequent tasks.
3. Shortcut: You can add shortcuts to open apps or web pages you use frequently.
5. Favourites tray: provides one-touch access to your most-used apps from any Home screen page. You can
customise which apps appear here. To open the list of all your apps, swipe up from the bottom of the
Home screen.
6. Navigation:
takes you back one screen.
returns you to the Home screen from any app.
lets you switch between recent apps.
lets you open an accessibility menu. Appears after you enable accessibility settings.
Note: If you don't use these buttons often, they may shrink to dots or fade away, depending on the
current app. To bring them back, touch their location.
7. Folder: Add folders to organise app shortcuts.
Learn the basics 11

If you want an entirely new look and feel for your home screen, you can use a di󶍓erent launcher. For a less
drastic renovation, just change the wallpaper.
About your lock screen
The lock screen appears when you're using a screen lock and you power on your phone or turn on the screen.
Tip: If you're using Moto Display, you'll see those noti󶍔cations before you get to your lock screen.
From the lock screen, you can:
•Make an emergency call.
•View and respond to noti󶍔cations. Double touch one to open it.
•Open your quick settings. Swipe down from the top of the screen.
•Start a voice search. Swipe right.
•Open the camera. Swipe left.
•Go into Lockdown. Temporarily turn o󶍓 noti󶍔cations and 󶍔ngerprint unlocking.
You can customise your lock screen to add a message and control which noti󶍔cations appear.
Learn the basics 12