Motorola RAZR User manual

User Guide

© 2020 Motorola Mobility LLC. All rights reserved.
MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks
of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and
other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC. All other product or
service names are the property of their respective owners.
Certain features, services and applications are network dependent and may not be available in all areas; additional
terms, conditions and/or charges may apply. Contact your service provider for details.
All features, functionality, and other product specifications, as well as the information contained in this help content,
are based upon the latest available information and believed to be accurate at the time of release. Motorola
reserves the right to change or modify any information or specifications without notice or obligation.
Some images in help content are examples only.
You can also read this help on your phone at Settings > Help Help.

Contents
Set up phone 1
About your hardware 1
Copy data from old phone 3
Set up voicemail 5
Set up email 5
Prepare for emergencies 6
Make it yours 8
Learn the basics 9
About your home screen 9
About your lock screen 10
What's new in Android 10? 10
New to Android? 13
If you had an iPhone 13
About your Google account 13
Status bar icons 14
Phone terms you should know 18
Get around on your phone 20
Learn gestures 20
Move between apps and screens 21
Use quick settings 22
Turn screen off and on 24
Adjust volumes 25
Frequently used tools 27
Turn flashlight on and off 27
Take screenshots 27
Control phone with your voice 28
Get directions to a location 29
Use Time and Weather widget 29
Manage time spent on your phone 31
Work with text 34
Use onscreen keyboard 34
Cut, copy, paste text 35
Use voice typing 36
Fill in forms automatically 36
Personalize your phone 37
Home screen 37
Change wallpaper 37
Customize your Favorites tray 37
Add widgets, shortcuts, or folders 38
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Remove widgets, shortcuts, or folders 40
Remake your home screen with launchers 40
Lock screen 42
Use a screen saver 42
Sounds 43
Set ringtones 43
Enhance sound 44
Avoid interruptions with Do Not Disturb 45
Stop phone from speaking 48
Other sound settings 49
Silence “Hello Moto” during power up 49
Turn off charging sounds 49
Apps 50
About your apps 50
View two apps on screen 54
View notifications 55
About Moto experiences 56
Manage your apps 58
Install or update apps 58
Manage or delete apps 60
Protect against harmful apps 62
Search and browse 63
Search the web 63
Search your phone 65
Browse websites 66
Text messaging 68
About text and multimedia messages 68
Read, send, manage text messages 68
Add attachments 70
Save attachments from text message 71
Turn group messaging on or off 71
Change default messaging app 72
Control notifications for text messages 72
Change text message reply to incoming calls 72
Get text messages on your computer 73
Email 74
Read, send, manage emails 74
View email attachments 75
Preview inboxes from home screen 76
Add email signature 76
Control email notifications 76
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Calendar app 78
About the calendar 78
Find calendar events 78
Create and manage events 79
Control notifications for calendar events 79
Clock app 81
Set alarms 81
Use timer or stopwatch 81
Set date and time 83
Photos app 85
Share photos and videos 85
Upload photos and videos 85
Calls, contacts, voicemail 87
Phone calls 87
Answer calls 87
Make calls 88
During a call 89
Customize flip open/closed gesture 90
Make video calls 91
Make conference calls 91
Make calls over Wi-Fi 91
Block calls and texts 93
View and delete call history 94
Make emergency call from locked phone 95
Contacts 97
Add contacts 97
Edit or delete contacts 98
Star your favorite contacts 99
Sort contacts 99
Share contacts 100
Voicemail 102
Use voicemail 102
Send all calls from contact to voicemail 103
Music 104
Listen to music 104
Transfer music files 105
Connect a MIDI device 106
Battery 107
Charge phone 107
Extend battery life 107
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Use Battery Saver mode 108
Show battery percentage in status bar 109
Storage 110
About storage options 110
Manage phone storage 110
Find downloaded files 111
Recover recently deleted files 112
Upload music to cloud 112
Upload photos and videos 112
Scan documents and make copies 113
Network and internet 115
Connect to Wi‑Fi networks 115
Use Airplane mode 116
Control data usage 117
Share your internet connection 118
Connect to VPNs 120
Connected devices 122
Connect with Bluetooth™ 122
Connect with Wi-Fi Direct 124
Tap & pay with NFC 124
Share or receive with NFC 125
Cast screen or media to TV 126
Share files and links with nearby Android phones 127
Transfer files between phone and computer (USB) 129
Print from your phone 130
Other settings 132
Apps & notifications 132
Change app settings 132
Choose how apps notify you 133
Display 136
Adjust screen brightness 136
Adjust screen colors at night 136
Set Dark theme 136
See Peek Display notifications 137
Change screen timeout 138
Stop automatic rotation 139
Choose color mode 139
Change font and display size 139
Set lock screen preferences 140
Location 141
Use location services 141
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Security 143
About security 143
Protect against harmful apps 144
Be ready to find a lost phone 144
Lock and unlock phone 146
Set screen lock 146
Adjust lock options 147
Unlock with trusted devices 148
Unlock with your face 149
Unlock at trusted places 150
Keep phone unlocked while it's on you 151
Use fingerprint security 151
Pin your screen 153
Accounts 155
Add or remove accounts 155
Change name & info in your Google account 156
Sync apps with your Google account 156
Control what info Google collects 157
Accessibility settings 159
Visual assistance 159
Hearing assistance 161
Dexterity assistance 162
Use accessibility shortcuts 163
System 165
Languages & input 165
Customize the keyboard 165
Use multiple languages 166
Gestures 168
Customize Power button gesture 168
Change System navigation 168
Turn flashlight on and off 168
Twist phone to open camera 168
Shrink screen for one-handed use 169
Adjust screenshot settings 169
Back up phone 170
Users and guests 171
Share your phone 171
Add, modify, remove users 172
Add or delete guest 173
About phone 174
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Record your IMEI number 174
Find legal and product information 174
Fix a problem 175
Hardware issues 175
Phone is slow or unstable 175
Phone feels warm or hot 175
Phone won't turn on 176
Phone restarts or crashes 176
Screen is frozen or won't respond 177
Screen displays wrong colors 177
Call and SIM issues 179
Problems making/receiving calls 179
Problems during calls 180
Battery issues 183
Charging problems 183
Battery drains too fast 183
Bluetooth, Wi-Fi, USB issues 185
Bluetooth problems 185
Wi-Fi problems 187
Can't transfer files or connect to computer 188
Account and sign-in issues 189
Forgot unlock code 189
Can't sign in to Google 189
Account sync issues 189
App issues 191
App or widget problems 191
Camera problems 192
Messaging problems 193
Gmail problems 194
Play Store problems 195
Maintenance procedures 196
Update Android software 196
Reset Wi-Fi, cellular data, and Bluetooth 196
Reset phone 197
Get more help 198
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About your hardware
Hardware diagram
1. External display - Swipe up to unlock, down for quick settings, left/right for notification details. Answer
incoming calls or send a quick reply. You can change the wallpaper. For an overview, open the Moto app and
touch > Razr Tips.
2. Camera - To learn about photos and videos, read help in the Camera app.
3. LED flash
4. Speaker
5. USB-C port for charging, transferring files, sharing connection with tethered devices, and using wired
headphones.
6. Fingerprint sensor
7. Microphone
Caution: The back cover is non-removable. Your phone doesn't have any removable cards (SIM or SD), so
there's nothing to insert or remove.
Set up phone 1

1. Earpiece
2. Selfie camera
3. Power button
4. Volume up/down button
5. Microphone
6. Internal display
Care for your phone
Your folding phone requires a little care for best performance.
To protect the hinge:
•Don't open the phone farther than the hinge allows.
•Don't store credit cards, cash, or other thin items in your phone.
•Close the phone before putting it in your pocket or purse.
To protect the internal display (flexible screen):
•Don't use a screen protector. To protect the internal display, close your phone when not in use.
•Don't use a stylus.
•Don't tap or press the internal display with sharp objects such as fingernails or a pen.
•When the phone is partially open, don't touch the bend in the internal display. Never try to lift the edges of the
internal display.
To clean the screen:
•While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a
dry soft cloth. Avoid abrasive cloths, including paper towels and other materials with rough surfaces.
•If the screen gets drops of liquid on it, wipe it with a clean, dry cloth.
To disinfect your phone:
Set up phone 2