Motorola MDM9000 User manual

MDM9000 Modem
Quick Reference Guide
For MC9000 Mobile Computers

2 MDM9000 Modem
©2007 MOTOROLA, INC. All rights reserved.
Motorola reserves the right to make changes to any product to improve reliability,
function, or design.
Motorola does not assume any product liability arising out of, or in connection
with, the application or use of any product, circuit, or application described herein.
No license is granted, either expressly or by implication, estoppel, or otherwise
under any patent right or patent, covering or relating to any combination, system,
apparatus, machine, material, method, or process in which Motorola products
might be used. An implied license exists only for equipment, circuits, and
subsystems contained in Motorola products.
MOTOROLA, the Stylized M Logo and Symbol and the Symbol logo are
registered trademarks of Motorola, Inc. Other product names mentioned in this
manual may be trademarks or registered trademarks of their respective
companies and are hereby acknowledged.
Motorola, Inc.
One Motorola Plaza
Holtsville, N.Y. 11742-1300
http://www.symbol.com
Warranty
For the complete Motorola hardware product warranty statement, go to:
http://www.symbol.com/warranty.
Patents
This product is covered by one or more patents. For patent information go to:
http://www.symbol.com/patents.

3 MDM9000 Modem
Introduction
The MDM9000 Modem Module enables data communication between the
MC9000 mobile computer and a host computer, remotely through the phone lines,
and synchronizes information between the MC9000 and a host computer.
About This Guide
This Quick Reference Guide includes the following information:
•Parts
•Requirements on page 4
•Connecting the MDM9000 Modem on page 4
•Configuring the MC9000 for the Modem on page 6
•Modem LED Indicators on page 7
•Troubleshooting on page 7
•Technical Specifications on page 9.
For detailed information on the MC9000 series mobile computer, see the Quick
Reference Guide or Product Reference Guide for the mobile computer.
Parts
Serial Port
Line In Port LEDs
Phone Port

4 MDM9000 Modem
Requirements
• for modem connection:
•telephone number, IP address and DNS/WINS address information from
the dial-in server administrator
•a dial-in account on the host system, including a user ID and password
•an RJ11 modem cable
•a functioning telephone jack that supports plug-in modems connected to the
local telephone system
•setup of Country Codes to use the modem with the appropriate country’s
telephone network (refer to the mobile computer’s Product Reference
Guide).
• for communication:
•an MC9000 Series mobile computer
•Cable Adapter Module (CAM), Symbol p/n ADP9000-100R
•Serial Adapter Cable (for communication via cradle),
Symbol p/n 25-63856-01R
•Microsoft ActiveSync
•setup of host computer and mobile computer (refer to the mobile
computer’s Product Reference Guide for detailed instructions).
Connecting the MDM9000 Modem
Connecting to the MC9000
To use the modem to provide data communication between the MC9000 and a
host computer remotely through a phone line:
1. Insert the CAM onto the MC9000.
2. Connect the male 15-pin connector on the modem cable to the female 15-pin
port on the CAM.
3. Connect one end of the phone cord to the Line In port on modem, and the
other end to a wall phone jack.
CAUTION Do not connect the modem's 15-pin connector into a VGA
port of a host computer.

5 MDM9000 Modem
4. If using a phone, connect the cord from the phone to the Phone port on the
modem.
Using the Correct Telephone Line Type
Use a standard analog phone line, as in most households. In an office, use a line
connected to a fax machine or modem. In a hotel, request a room with a standard
phone line or data port. If necessary, check with the local phone company or
administrator to make sure you are using the right type of line before sending
data.
3
DEF
2
ABC
1
6
MNO
5
JKL
4
GHI
9
WXY
CNF
FNC
RECALL
8
TUV
7
PRS
#
0
OPER
HOLD
TRF ANS SPKR
LNRSPD
*

6 MDM9000 Modem
Connecting to the Single-Slot Serial Cradle
To connect the modem to the MC9000 Single-Slot Serial Cradle:
1. Connect the adapter cable to the serial port on the cradle.
2. Connect the male 15-pin connector on the modem cable to the female 15-pin
port on the adapter cable.
3. Connect one end of the phone cord to the Line In port on modem, and the
other end to a wall phone jack.
4. If using a phone, connect the cord from the phone to the Phone port on the
modem.
TNV Access
Before opening the unit for servicing, disconnect the Telecommunications
Network Voltage (TNV).
Configuring the MC9000 for the Modem
See the mobile computer’s Product Reference Guide for information on modem
configuration.
CAUTION Do not connect the modem's 15-pin connector into a VGA
port of a host computer.

7 MDM9000 Modem
Modem LED Indicators
Troubleshooting
LED Indication
Off Modem is not properly connected to the mobile computer;
modem is not receiving power.
Green Modem is connected to the mobile computer and is
receiving power.
Solid Amber Mobile computer is communicating with the host
computer.
Symptom Possible Cause Action
Mobile
computer is not
communicating
through the
modem.
The modem cable is
not fully connected.
Connect the modem cable
securely to both the modem and
the telephone jack.
Modem is not securely
connected to the
mobile computer.
Reconnect the modem firmly to
the mobile computer.
Communication
software is not
installed or configured
properly.
Set up the communication
software as described in the
mobile computer’s Product
Reference Guide.
Problem in the
telephone lines.
Connect a conventional telephone
and dial the remote modem to
verify the telephone lines are
functioning. If the remote modem
does not answer the call and emit
answering tones, contact the
remote System Administrator.
Mobile computer’s
battery is low or
discharged, which
shuts off power to the
modem.
Install a charged battery in the
MC9000, or use an external DC
power adapter to recharge the
battery.

8 MDM9000 Modem
ActiveSync
fails.
A partnership was not
established with the
host computer.
Establish a partnership with the
host computer as described in the
mobile computer’s Product
Reference Guide.
Host computer is not
selected in the
ActiveSyncwindow on
the mobile computer.
Select a host computer in the
ActiveSync window, and perform
setup as described in the Product
Reference Guide.
Modem RAS
connection not
allowed by host
computer.
Select RAS connection in the host
computer (File - Connection
Settings window). Refer to the
ReadMe files located in the
Microsoft ActiveSync folder on the
host computer.
Mobile computer or
modem was
disconnected from the
telephone line while
ActiveSync was in
progress.
Disconnect the modem cable for
30 seconds to hang up the local
telephone connection. Close any
open windows on the mobile
computer and any modem
connections.
Synchronization
occurred, but the
session is configured
to close immediately
after synchronization
is complete.
Verify the setting of the When
manually synchronizing
disconnect when complete
checkbox by tapping Start -
ActiveSync - Tools - Options -
Schedule tab.
Dial-out fails Location setting is
incorrect.
Verify Dialing Locations. Verify
Dialing Patterns are correct for the
current location. For example,
enter ‘G’ in the For local calls, dial:
field to dial directly, or ‘9,G’ if the
telephone system requires dialing
‘9’ first to access an outside line.
Incorrect server
phone number.
Verify the connection phone
number in the Connectingwindow.
Pulse dialing not
supported for country.
Use a connection within a
tone-dialing system.
Symptom Possible Cause Action

9 MDM9000 Modem
Technical Specifications
Dial-out fails
continued... Dialtone detection not supported.
The service you subscribe to (e.g.,
a remote answering service) may
use a different type of dialtone.
Disable dialtone detection on the
modem by entering the
initialization string “ATXO” in the
Extra dial-string modem
commands:text box of the Modem
Settings window.
The following error
message appears:
Trouble Connecting:
There is no answer at
the number dialed.
Verify the phone...’
The modem may be required to be
powered before opening the port
for dial-out. Tap Start - Settings -
System - Symbol Settings -
Settings-External5VoltPower and
select ActiveOn.
The Connection
Manager routes are
incorrect.
Warm boot the mobile computer
and confirm the connection
settings. Perform setup as
described in the Product
Reference Guide.
Item Description
Asynchronous character
format
Up to 10 bits, including data, start, stop, and parity
bits
Asynchronous data rates Transmission rate fallback through 300 bps
Chipset Conexant SCM
Compatible public
switched network jacks
RJ11
Dialing capability Tone and rotary pulse
Line requirements Public switched telephone network (PSTN) including
international connections
Operating environment Altitude: up to 20,000 ft.
Humidity: 10% to 90% non-condensing
Symptom Possible Cause Action

10 MDM9000 Modem
Regulatory Information
This device is approved under the Symbol Technologies brand; Symbol
Technologies, Inc., is the Enterprise Mobility business of Motorola, Inc.
(“Motorola”).
All Symbol devices are designed to be compliant with rules and regulations in
locations they are sold and will be labeled as required.
Any changes or modifications to Symbol equipment, not expressly approved by
Symbol, could void the user's authority to operate the equipment.
Operating temperature Operating: 32oto 122oF / 0oto 50oC
Storage: -40oto 158oF / -40oto 70oC
Operating modes Asynchronous, full duplex, automatic and manual
call originate
Performance Line speed up to 33,600 bps
HHC to modem speed (DTE speed) up to 57,600 bps
V.42bis data compression
V.42 LAPM error correction
Current consumption 100 mA active
<10 mA sleep
Pulse dialing rate
(except where prohibited
under TBR-21 rules)
10 pulses per second
Pulse dialing duty cycle: 39/61% (US) make-to-break
ratio
Ringer equivalence 0.2
Standards & protocols Bell 103, Bell 212A, Hayes AT command set, and
ITU Vs. 17, 21, 22 A & B, 22bis, 23, 25bis, 27 ter, 29,
32, 32bis, 42bis
Tone detected Dial, busy, ring back, modem answer tones.
Blind dialing based on time-out periods available for
incompatible tones.
Item Description