Motorola SB4200 - SURFboard - 38 Mbps Cable Modem User manual

High-Speed Access to the Internet
SURFboard
R
Cable Modem
SB4200 User Guide

Declaration of Conformity
We,
Motorola, Inc.
Broadband Communications Sector
6450 Sequence Drive
San Diego, CA, U.S.A.
declare under our sole responsibility that the
SURFboard Cable Modem Model SB4200i
to which the declaration relates is in conformity with the following standards:
EN55022 EN55024 EN60950
CISPR 22 CISPR 24 IEC950 : 1991 + A1 : 1992 + A2 : 1993 +
A3 : 1995 + A4 : 1996
following the provisions of the Directive(s) of the Council of the European Union:
EMC Directive 89/336/EEC Low Voltage Directive 73/23/EEC

Caution
This product was qualified under test conditions that included the use of the supplied cable between system
components. To be in compliance with regulations, the user must use this cable and install it properly.
Use only an ac line cord that complies with the country’s product safety requirements.
To ensure regulatory and safety compliance, use only the provided Ethernet, USB, and power cables.
Copyright © 2001 by Motorola, Inc. All rights reserved. No part of the contents of this book may be reproduced or transmitted in any
form or by any means without written permission of the publisher.
Motorola and the stylized M logo are registered trademarks of Motorola, Inc. All other product or service marks are the property of
their respective owners.
Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part
of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied
or expressed, including, but not limited, to the implied warranties of merchantability and fitness for a particular purpose. Motorola may
make improvements or changes in the product(s) described in this manual at any time.

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Table of Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Top and Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installation and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installation and Configuration Tasks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Cabling and Startup for a Single User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Setting Up a USB Driver in Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Setting Up a USB Driver in Windows 2000 and Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Configuring for TCP/IP in Windows 95, 98, and Me . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Configuring for TCP/IP in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Verifying Your IP Address in Windows 95, 98, and Me. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Verifying Your IP Address in Windows 2000. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Cabling for Multiple Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

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Table of Contents (cont’d)
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Problems and Possible Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Removing the SB4200 Device Listing from Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Removing the USB Driver from Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Removing the SB4200 Device Listing from Windows 2000 and Windows Me . . . . . . . . . . . . . . . . . . 42
Removing the USB Driver from Windows 2000 and Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Recovery after Installation Errors with Win98_SE and Windows 98 . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
FAQs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55
Software License . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

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1
E
EE
Easier!*
Always on, always connected
Faster!**
Up to 100 times faster than a phone modem
Better!***
A great choice for Internet access
Just open your browser and surf!
surf!surf!
surf!
Congratulations, you have a new state-of-the-art SB4200 cable modem! This
high-speed, upgradeable modem enables you to connect your home or business
computer to a DOCSIS-compliant data network. The SB4200 transmits and receives
data at much higher speeds than traditional telephone or ISDN modems.
It provides high-speed access to the Internet and other online services.
A Universal Serial Bus (USB) port is available for a single-user direct connection to
USB-equipped computers. The standard Ethernet connection provides network service
to single or multiple users.
Unlike a telephone modem, the SB4200 is always online. Just open your browser and
surf.
* Unlike analog phone modems and ISDN, you’re always on, always connected.
** Actual speed will vary. Many network and other factors affect download speeds.
*** SURFboard is made by the company with over 50 years of cable TV expertise.

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2
1
3
4
5
6
7
Top and Front Panel
The standby button suspends your Internet service. The six front-panel lights provide
information about power, communications, and errors.
Item Description
1 Standby
Switch
Press this switch to disable the Ethernet and USB ports on the
SB4200. No data is transmitted or received. Press this switch again
to transmit and receive data. The Standby button offers added
Internet security. When the standby switch is activated, all other
lights turn off.
2Power
LED
When the light is flashing, startup diagnostics are being performed.
A solid light indicates the SB4200 is powered on.
3 Receive
LED
When the light is flashing, the SB4200 is scanning for a receive
channel connection. A solid light indicates the channel connection
is acquired.
4Send
LED
When the light is flashing, the SB4200 is scanning for the send
channel connection. A solid light indicates the channel connection
is acquired.

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1
3
4
5
6
7
Top and Front Panel
Item Description
5Online
LED
When the light is flashing, the SB4200 is scanning for the network
configuration server connection. A solid light indicates the network
connection is acquired.
6Activity When the light is flashing, the SB4200 is transmitting or receiving
data. When the light is off, the SB4200 is not transmitting or
receiving data.
7 Standby After pressing the Standby button on the top of the SB4200, the
Standby light turns on indicating the Ethernet and USB ports are
disabled (not receiving or transmitting data). Internet service is
interrupted until the Standby button is pressed again. The Standby
button offers added Internet security.

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5
6
4
7
1
2
3
Rear Panel
The rear panel provides cabling connectors, status lights, and the power receptacle.
Item Description
1 LINK/ACT When the light is on, the Ethernet connection is available. A blinking
light indicates data is being transferred.
2This port is the Ethernet connector that transfers data to and from
your computer.
3 100 The light is on when a 100Base-T link is established and off when a
10Base-T link is established.
4USB This port provides a direct connection to USB equipped computers.
5•This is the recessed reset button.
6 CABLE This port transfers data to and from the service provider.
7POWER This connector provides power to the SB4200.

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Before You Begin
Before you begin the installation, check that you have:
You need to purchase a 75-ohm coaxial cable with F-type connectors for connecting
your SB4200 to the nearest cable outlet. If you have a TV attached to the cable outlet,
you may need a 5-900 MHz splitter to use both the TV and the SB4200. Both the coaxial
cable and the RF splitter are readily available at consumer electronic stores.
Item Description
Power cord Required for connecting the SB4200 to the AC
electrical outlet.
One 10/100Base-T
shielded Ethernet cable
Required for connecting to the Ethernet port.
One USB cable Required for connecting to the USB port.
SB4200 User Guide
CD-ROM
Contains the User Guide and USB drivers necessary
for connecting to USB port.
Power cord
10/100Base-T
shielded
Ethernet cable
USB cable
SB4200
User Guide
CD-ROM

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You must call your service provider to activate
your service. You need to provide the media
access control (MAC) address. This address is
found on the SB4200 bar code label marked
HFC MAC ID on the rear panel. The address
format is 00:20:40:xx:xx:xx or
00:04:db:xx:xx:xx.
Precautions
! Postpone SB4200 installation until there is no risk of thunderstorm or lightning
activity in the area. Avoid damaging the SB4200 with static by touching the coaxial
cable connector when it is attached to the earth grounded coaxial cable TV wall
outlet. Always first touch the coaxial cable connector on the SB4200 when you are
disconnecting or re-connecting your USB or Ethernet cable from the SB4200 or your
PC.
! Do not block the ventilation holes on the sides of the cable modem to prevent
overheating the SB4200.
! Do not open the SB4200 cable modem. Refer all service to your local service
provider.
! Wipe the modem with a clean, dry cloth. Never use cleaning fluid or similar
chemicals. Do not spray cleaners directly on the unit or use forced air to remove
dust.

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System Requirements Summary
! Service Provider
! Computer
! HTML Browser
! Ethernet card or SB4200 CD-ROM
containing the USB software
System Requirements
You need the following to use the SB4200 with your computer system:
Service Provider
You must sign up with a data service provider for access to the Internet and other online
services. You should ask your data service provider the following questions:
! Do you have any special system requirements?
! When can I begin to use my cable modem?
! Are there any files I need to download once I’m connected?
! Do I need a user name or password to access the Internet or use Email?
Computer
Your computer must be equipped with a USB or Ethernet port and the Transmission
Control Protocol/Internet Protocol (TCP/IP) to access the SB4200. The SB4200 is
compatible with Microsoft®, Macintosh®and UNIX®operating systems. Computers using
Windows®95, UNIX, or Macintosh systems must use the Ethernet connection.

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The Ethernet card must be installed before the
SB4200. If it isn't, follow the installation
instructions that came with your Ethernet
card.
System Requirements
HTML Browser
Any standard HTML (web) browser works with the SB4200.
Ethernet Card or SB4200 CD-ROM Containing the USB
Software
Any standard 10/100Base-T Ethernet card operates with the SB4200. This is not needed
if connecting to the USB port. The Ethernet card must be installed before the SB4200. If
it is not, follow the installation instructions included with your Ethernet card.
The USB connection is supported by Windows 98, Windows 2000, and Windows Me and
requires special software to operate. The USB driver software files are on the CD-ROM
supplied with your SB4200.
The USB drivers can be upgraded from the Internet. Check our website for information,
http://www.motorola.com/broadband.
Your computer must be configured for TCP/IP and have an IP address for the SB4200 to
operate. Your service provider furnishes the IP address.

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To release any static charges,
b
touch
the coaxial cable connector on the modem
efore connecting or disconnecting
the USB or Ethernet cables.
Avoid damaging the SB4200
or your PC with static electricity.
Installation
Installation and Configuration Tasks
! Install cables
! Set up USB in Windows if you are using a USB port on your PC
! Configure TCP/IP
! Verify IP address
There are two sections for USB installation:
! Windows 98
! Windows 2000 and Windows Me

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USB
Ethernet
OUT
To Ethernet
or USB
To cable
outlet
To electrical
outlet
Cabling and Startup for a Single User
You must allow 5 to 30 minutes to power up the first time because the SB4200 must find
and lock on the appropriate channels for communications.
1Be sure that your computer is on and the SB4200 is unplugged.
2Connect the coaxial TV cable to the cable outlet or splitter and the other end to the
SB4200 connector marked CABLE. Hand-tighten the connectors to avoid damaging
them. You may need a 5-900 MHz splitter and an additional 75-ohm coaxial cable if
you have a TV connected to the cable outlet.
3Insert the SB4200 CD-ROM into your CD-ROM drive.
4Plug the power cord into the SB4200 connector marked POWER and the other end
to the electrical outlet.
Caution
Do not connect both Ethernet and USB cables to the same
computer.

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To turn on your SB4200, simply plug it in. It is
not necessary to unplug it when not in use.
Cabling and Startup for a Single User
5Check that the lights on the front of the SB4200 cycle through the following
sequence:
! Power flashes during a self-test. When the self-test is successfully complete, the
light is solid green.
! Receive flashes while the SB4200 scans for the receive channel. When the
receive channel is locked, the light is solid green.
! Send flashes while the SB4200 scans for the send channel. When the send
channel is locked, the light is solid green.
! Online flashes while the SB4200 is obtaining configuration information. When
the configuration information is obtained, the light is solid green.

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Cabling and Startup for a Single User
6Connect your computer to the SB4200 using one of the following methods:
USB
Ensure the SB4200 CD-ROM is inserted into your CD-ROM drive. The CD-ROM
must be in the drive before plugging in the USB cable.
Connect the USB cable to the SB4200 port marked USB and the other end to the
USB port on the back of your computer.
For Windows 98 USB users, go to the next page.
For Windows 2000 and Windows Me USB users, go to page 18.
Ethernet
Connect the 10/100Base-T shielded Ethernet cable to the SB4200 Ethernet
connector and the other end to the Ethernet jack on the back of your computer. For
an Ethernet connection, skip over the USB instructions and go to
“Configuring for TCP/IP.”
During normal operation, the Power, Receive, Send, and Online lights are on and
the Activity light flashes when transferring data between the SB4200 and your
computer.

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Setting Up a USB Driver in Windows 98
After plugging in the USB connector, the window on the left is displayed.
Ensure the SB4200 CD-ROM is inserted into your CD-ROM drive. The CD-ROM must
be in the drive before plugging in the USB cable.
1Click Next.

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Setting Up a USB Driver in Windows 98
2Be sure the text that reads “Search for the best driver for your device”is selected as
displayed in the upper window on the left. Then, click Next, and the lower window
on the left is displayed showing a location.
If your computer successfully locates the driver, proceed to step 4.

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Setting Up a USB Driver in Windows 98
If your computer does not locate the driver, the previous window is displayed again.
You should select Specify a location and type in the location of your CD-ROM
drive as shown in the upper window.
3Click Next.
Note: If the window on the lower left of this page is not displayed, verify that the Motorola
CD-ROM is in the drive and accessible. If you still cannot find the correct driver file, then
cancel the installation and remove invalid entries as described in Example 1 and/or
Example 2 found under the heading called “Recovery After Installation Errors with
Win98_SE and Windows 98”starting on page 48.
4Select The updated driver. . . and then click Next.