Motorola Bolt Smart Safe User manual

Smart Safe User Manual
Motorola Bolt Smart Safe
Motorola Flex Smart Safe
Motorola XL Smart Safe
smartsafe.com/support
ITSmart Security, LLC
West Harrison, NY 10604
United States of America
http://smartsafe.com
[e-mail]
[phone]
Smart Safe User Manual
ITSmart Security, LLC

ITSmart Security, LLC
Please Read
Thank you for choosing Motorola Smart Safe. Please read this manual carefully and keep it safe
for your future reference.
Important
Do NOT store any life-saving medication in your safe at any time.
Hide the registration card and backup keys in a secure location to prevent unauthorized access to
the safe.
To ensure you can always access the contents of the safe, keep your backup keys in the same
home or building where the safe is located
Separate the backup keys if traveling with the safe to prevent possibly misplacing both keys
simultaneously. Preferably, keep one key at home and one key with you if needed for emergency
access.
Power
Your safe is designed to use Alkaline batteries. Do not use Lithium Ion, NiCad, or rechargeable
batteries.
1

ITSmart Security, LLC
Table of Contents
Please Read 1
Table of Contents 2
Meet Your Product 4
Model MBLT: Motorola Bolt Smart Safe 4
Model MFLX: Motorola Flex Smart Safe 5
Model MXLA: Motorola XL Smart Safe 6
Before You Start 7
Model: Motorola Bolt Smart Safe 8
Model: Motorola Flex Smart Safe 8
Model: Motorola XL Smart Safe 9
Installation 10
Model: Motorola Bolt Smart Safe 10
Model: Motorola Flex Smart Safe 10
Model: Motorola XL Smart Safe 11
Set Up 12
Model: Motorola Bolt Smart Safe 12
Model: Motorola Flex Smart Safe 13
Model: Motorola XL Smart Safe 15
Using Your Smart Safe 19
Firmware Updates 21
Connected Mode & Smartphone Access 22
Troubleshooting 25
Access 25
Wi-Fi Connection 25
Smartphone/App 25
Reset your safe 26
Power 27
Tamper Detection 27
Customer Service 28
Warranty 29
2

ITSmart Security, LLC
FCC Statement 33
Company Information 34
3

ITSmart Security, LLC
Meet Your Product
Motorola Smart Safe offers several Smart Safe products—find your model below to read the
information relevant to your Smart Safe.
Model MBLT: Motorola Bolt Smart Safe
Features
24/7 Security Intelligence
Real-time Notifications and Alerts
Wi-Fi Connected
Remote Open and Device Management
Free Companion App
Water Resistant Keypad
Humidity Control.
Easy Open Door Assist
Backup Key Access
Tamper Detection via Motion Sensor
Box Contents
1x Motorola Bolt Smart Safe PART #MBLT-01
1x Battery Cover PART #MBLT-02
2x Backup Keys PART #MBLT-03
3x Phillips Head Screws PART #MBLT-04
3x Wall Anchors PART #MBLT-05
3x Screw Hole Covers PART #MBLT-06
1x Quick Start Guide PART #MBLT-07
1x Registration Card PART #MBLT-08
1x Mounting Instructions PART #MBLT-09
1x Mounting Template PART #MBLT-10
1x Wall Anchor Instructions PART #MBLT-11
4

ITSmart Security, LLC
Specifications
Exterior Dimensions
6.0” h x 12.8” w x 3.4” d
Interior Dimensions
5.6” h x 8.4” w x 2.5” d
Weight with Batteries
2.98 lbs
Power Requirements
4 x AA Alkaline (not included)
Model MFLX: Motorola Flex Smart Safe
Features
Patented No-tools Installation Method
24/7 Security Intelligence
Real-time Notifications and Alerts
Wi-Fi Connected
Remote Open and Device Management
Free Companion App
Water Resistant Keypad
Humidity Control.
Easy Open Door Assist
Backup Key Access
Tamper Detection via Motion Sensor
Box Contents
1x Motorola Flex Smart Safe PART #MFLX-01
1x Battery Cover PART #MFLX-02
2x Backup Keys PART #MFLX-03
2x Wing Pads PART #MFLX-04
1x Wing Extender Knob PART #MFLX- 05
1x Gear Cover PART #MFLX-06
1x Quick Start Guide PART #MFLX-07
1x Registration Card PART #MFLX-08
1x Secure Installation Instructions PART #MFLX-09
5

ITSmart Security, LLC
Specifications
Exterior Dimensions
6.0” h x 12.8” w x 3.4” d
Interior Dimensions
5.6” h x 8.4” w x 2.5” d
Weight with Batteries
2.98 lbs
Power Requirements
4 x AA Alkaline (not included)
Model MXLA: Motorola XL Smart Safe
Features
24/7 Security Intelligence
Real-time Notifications and Alerts
Wi-Fi Connected
Remote Open and Device Management
Free Companion App
Water Resistant Keypad
Humidity Control
Easy Open Door Assist
Backup Key Access
Tamper Detection via Motion Sensor
Fingerprint Scanner/Access
Sturdy Metal Interior
Interior LED Lights
Interior USB Charging Port
Box Contents
1x Motorola XL Smart Safe | #MXLA-01
1x Instructions Packet | #MXLA-02
2x Backup Keys | #MXLA-03
1x Registration Card | #MXLA-04
1x Power Adaptor | #MXLA-05
1x Battery Cover | #MXLA-06
2x Shelf Bolts | #MXLA-07
2x Wall Screws | #MXLA-08
6

ITSmart Security, LLC
Specifications
Exterior Dimensions
18.5” w x 10” d x 7.4” h
Interior Dimensions
12.9” w x 9.1” d x 6.5” h
Weight without Batteries
13.5 lbs
Power requirements
4 x C Alkaline (not included)
Before You Start
Thank you for choosing Motorola Smart Safe. Your safe is designed to provide you with a sense of
security while you store your small valuables and sensitive medications. Make sure to review the
materials included with your safe carefully and retain them for future reference.
There are two primary things to consider when setting up your Smart Safe: where you want to
install it and if you choose to connect it to the internet to enable the 24/7 real-time security alerts
and notifications on your smartphone.
Wi-Fi Requirements
Your new safe requires a 2.4GH Wi-Fi network connection for smartphone usage.
Dual-band routers with a 5GHz band may cause interference. If you are having trouble connecting
your safe, confirm that you are attempting to connect to a 2.4GH connection and turn off the
5GHz band. Alternatively, use separated networks with dedicated SSIDs to connect the safe.
Proper Usage
Your safe is intended to be used in a secure indoor location away from active sources of water
and other similar environmental elements.
Do NOT store any life-saving medication in your safe at any time.
Hide the registration card and backup keys in a secure location to prevent unauthorized access to
the safe.
Feature/Part/Component overview
Your Smart Safe shipped with a variety of parts. Before setting up your safe, review your shipment
contents and compare them to the Box Contents section for your Smart Safe in this manual.
7

ITSmart Security, LLC
Model: Motorola Bolt Smart Safe
Default Settings
Your safe comes with several default settings you should be aware of before beginning set up.
During set up, you will change the default user access code. We recommend activating the
temper detection as soon as you complete the initial set up.
Smart Safe Feature
Feature Description
Setting
User Access Code
Opens the main
compartment door
1-2-3-4-ENT
Tamper Detection
Detects motion, shock
vibration, and three-axis
tilting of the device
Off
IMPORTANT: To arm the Bolt Smart Safe with Tamper Detection, please follow the instructions
below to toggle the feature between “On” and “Off.”
Power Requirements
Your safe requires 4 x AA batteries (not included)
Model: Motorola Flex Smart Safe
Default Settings
Your safe comes with several default settings you should be aware of before beginning set up.
During set up, you will change the default user access code. We recommend activating the
temper detection as soon as you complete the initial set up.
Smart Safe Feature
Feature Description
Setting
User Access Code
Opens the main
compartment door
1-2-3-4-ENT
Tamper Detection
Detects motion, shock
vibration, and three-axis
tilting of the device
Off
8

ITSmart Security, LLC
IMPORTANT: To arm the Flex Smart Safe with Tamper Detection, please follow the instructions
below to toggle the feature between “On” and “Off.”
Power Requirements
Your safe requires 4 x AA batteries (not included)
Model: Motorola XL Smart Safe
Default Settings
Your safe comes with several default settings you should be aware of before beginning set up.
During set up, you will change the default user access code. We recommend activating the
temper detection as soon as you complete the initial set up.
Smart Safe Feature
Feature Description
Setting
User Access Code
Opens the main
compartment door
1-2-3-4-ENT
Tamper Detection
Detects motion, shock
vibration, and three-axis
tilting of the device
Off
IMPORTANT: To arm the XL Smart Safe with Tamper Detection, please follow the instructions
below to toggle the feature between “On” and “Off.”
Power Requirements
Your XL Smart Safe requires 4 x CC batteries for non-corded power. You may use your safe without
batteries by plugging it into a standard US 120 V wall outlet. We recommend inserting batteries to
maintain powered access to your safe in case of a power outage.
9

ITSmart Security, LLC
Installation
Each Motorola Smart Safe model has unique installation capabilities and features outlined in the
included instruction sheet. Follow the included installation instructions for your safe
model to ensure that you install your safe properly.
If storing your safe in a drawer, you may want to deactivate motion detection to decrease false
alarms when opening/closing the drawer.
Model: Motorola Bolt Smart Safe
Your Bolt Smart Safe comes equipped with screw holes to allow you to securely mount it on a
wall or cabinet for extra security.
Required Tools
The Bolt Smart Safe requires the use of a standard (No. 2 or No. 3) Phillips screwdriver or driver
bit. We recommend the use of a stud finder and level. A powered hand drill with a 1/4” or 3/32“
drill bit may also be appropriate.
Installation
We recommend utilizing the included wall mounting parts, template, and instructions to install
your Bolt Smart Safe directly to a wall securely. Note that the Mounting Instructions and Wall
Anchor Instructions are included as a single document in the Bolt Smart Safe packaging.
1. Read the included instructions titled “Mounting Instructions” carefully to determine the
best mounting option.
2. Use the “Mounting Template” to mark the installation location.
3. Refer to the “Wall Anchor Installations” to complete the installation.
Model: Motorola Flex Smart Safe
Your Flex Smart Safe features our patented no-tool installation method and can be installed
anywhere in seconds. Equipped with expandable wings, you can quickly and securely fit the
adjustable Flex in any nook and cranny before locking the wings in place.
Required Tools
None
10

ITSmart Security, LLC
Installation
We recommend using the Flex Smart Safe expandable wings and wing extender knob to install
your safe securely. Follow the included Secure Installation Instructions to ensure proper
installation of your safe in a suitable location between two fixed walls.
Model: Motorola XL Smart Safe
Your XL Smart Safe comes with two secure installation methods that allow you to ensure your
safe contents’ safety. We recommend utilizing both methods for installation.
Use the included shelf bolts to attach your XL Smart Safe to a shelf
-OR-
Use the included wall screws to attach to a wall securely. Do NOT mount to a wall without a shelf
to support the weight of the safe.
Required Tools
The XL Smart Safe provides two installation methods. Mounting the safe directly to the wall
requires the use of a Phillips screwdriver or drill bit. Bolting the XL Smart Safe to a shelf or flat
surface requires the use of a wrench.
Installation
We recommend selecting an installation location that allows you to plug your XL Smart Safe into
an outlet as your primary power source..
1. Prepare your installation location and pre-drill the necessary holes.
2. Open your safe and remove the two felt-covered caps on the floor of the safe.
3. Insert the bolts into the pre-drilled holes of the shelf, then fasten with washers and nuts.
4. Once securely fastened, reinsert the felt covered bolt caps to hide the bolts and protect
valuables stored inside.
5. Optionally, use the included wall screws to secure your safe to the wall.
11

ITSmart Security, LLC
Set Up
Important
Do not store the backup keys or any life-saving medication in your safe at any time.
Model: Motorola Bolt Smart Safe
Your Bolt Smart Safe can be up and running in minutes in Offline Mode using the included Quick
Start Guide. We recommended completing the installation by turning on Tamper Detection and
Connected Mode (owner only). If you have not yet installed your safe, we recommend following
the included instructions to install your safe securely.
Power Up Safe
1. Open the Bolt Smart Safe by inserting one of the backup keys into the keyhole and
turning it counter-clockwise (to the le) until the main compartment door opens.
2. Identify all items in the box listed on the Quick Start Guide’s first page and the Meet your
Product section of this manual. If any parts are missing or defective, please call Customer
Support at [phone] for replacement parts.
3. Insert four (4) new AA Alkaline batteries into the battery compartment (located on the
inside le of the main compartment) by first opening and removing the battery cover.
According to Diagram A, ensuring correct polarity displayed on the battery cover, insert
the batteries, then replace and securely close the battery cover.
a. Do NOT use or place rechargeable batteries in the Bolt Smart Safe battery
compartment.
b. Do NOT mix old and new batteries.
c. Do NOT mix alkaline and standard (carbon-zinc) batteries.
4. Once the battery compartment cover has been closed, the “Battery” LED on the front of
the safe will be solid green (the internal lock may also be heard turning) if batteries were
installed correctly.
Set User Access Code
The process for setting the initial access code and updating the access code is the same. Simply
repeat steps 1 through 3 if you need to update the access code in the future. The instructions can
be found on the inside of your safe door as well as the Quick Start Guide.
1. If setting your safe up for the first time, use the backup key to open your safe. If changing
the access code, enter the current user access code on the keypad to unlock the main
compartment door.
12

ITSmart Security, LLC
2. With the main door open, press and hold the “ENT” key until the safe beeps.
3. Enter any 4-8 digit key length combination on the keypad, then press the “ENT” key. The
safe will beep, and the “Status” LED will flash yellow three times and then turn solid.
4. Re-enter the same combination again and then press the “ENT” key to confirm the new
user access code.
If the combination is accepted, the safe will beep, and the “Status” LED will flash green three
times. Otherwise, the LED will flash red three times, and you must close the main door and then
repeat steps 1 through 3.
Turn on Connected Mode
Your Bolt Smart Safe is internet-enabled with support for smartphone notifications. We
recommend enabling Connected Mode to get full use of your safe. You can always change back
and forth at any time. If internet connectivity is lost or out of range, the Smart Safe will securely
default to Offline Mode.
Please download the Motorola Smart Safe app on the App Store® for iPhone® or Google Play™
from your Android device to use Connected Mode. Aer installing the Motorola Smart Safe app,
follow the on-screen app instructions to set up your Bolt Smart Safe.
When using the Motorola Smart Safe app to set up your Bolt Smart Safe, you will automatically
register the product and activate the warranty.
Turn on Tamper Detection Mode
With the main door open, Press the “0” key for 5 seconds until the safe beeps. Tamper Detection
Mode will toggle between “Off” (factory default) and “On” with each use of this sequence.
Register Your Safe
Registering your safe serves as proof of ownership and ensures access to Smart Safe support
services. Your safe came with a Registration Card containing your security registration code. You
are responsible for keeping this information safe.
Download the Motorola Smart Safe app or register online at smartsafe.com/support.
Model: Motorola Flex Smart Safe
Your Flex Smart Safe can be up and running in minutes in Offline Mode using the included Quick
Start Guide. We recommended completing the installation by turning on Tamper Detection and
13

ITSmart Security, LLC
Connected Mode. If you have not yet installed your safe, we recommend following the included
instructions to install your safe securely.
Power Up Safe
1. Open the Flex Smart Safe by inserting one of the backup keys into the keyhole and
turning it counter-clockwise (to the le) until the main compartment door opens.
2. Identify all items in the box listed on the Quick Start Guide’s first page and the Meet your
Product section of this manual. If any parts are missing or defective, please call Customer
Support at [phone] for replacement parts.
3. Insert four (4) new AA Alkaline batteries into the battery compartment (located on the
inside le of the main compartment) by first opening and removing the battery cover.
According to Diagram A, ensuring correct polarity displayed on the battery cover, insert
the batteries, then replace and securely close the battery cover.
a. Do NOT use or place rechargeable batteries in the Flex Smart Safe battery
compartment.
b. Do NOT mix old and new batteries.
c. Do NOT mix alkaline and standard (carbon-zinc) batteries.
4. Once the battery compartment cover has been closed, the “Battery” LED on the front of
the safe will be solid green (you may also hear the internal lock turning) if batteries were
installed correctly.
Set User Access Code
The process for setting the initial access code and updating the access code is the same. Simply
repeat steps 1 through 3 if you need to update the access code in the future. The instructions can
be found on the inside of your safe door as well as the Quick Start Guide.
1. If setting your safe up for the first time, use the backup key to open your safe. If changing
the access code, enter the current user access code on the keypad to unlock the main
compartment door.
2. With the main door open, press and hold the “ENT” key until the safe beeps.
3. Enter any 4-8 digit key length combination on the keypad, then press the “ENT” key. The
safe will beep, and the “Status” LED will flash yellow three times and then turn solid.
4. Re-enter the same combination again and then press the “ENT” key to confirm the new
user access code.
If the combination is accepted, the safe will beep, and the “Status” LED will flash green three
times. Otherwise, the LED will flash red three times, and you must close the main door and then
repeat steps 1 through 3.
14

ITSmart Security, LLC
Turn on Connected Mode
Your Flex Smart Safe is internet-enabled with support for smartphone notifications. We
recommend enabling Connected Mode to get full use of your safe. You can always change back
and forth at any time. If internet connectivity is lost or out of range, the Smart Safe will securely
default to Offline Mode.
Please download the Motorola Smart Safe app on the App Store® for iPhone® or on Google Play™
from your Android device to use Connected Mode. Aer installing the Motorola Smart Safe app,
follow the on-screen app instructions to complete your Flex Smart Safe set up.
When using the Motorola Smart Safe app to set up your Flex Smart Safe, you will automatically
register the product and activate the warranty.
Turn on Tamper Detection Mode
With the main door open, Press the “0” key for 5 seconds until the safe beeps. Tamper Detection
Mode will toggle between “Off” (factory default) and “On” with each use of this sequence. This
action is available to the owner (User #1) only.
Register Your Safe
Registering your safe serves as proof of ownership and ensures access to Smart Safe support
services. Your safe came with a Registration Card containing your security registration code. You
are responsible for keeping this information safe.
Download the Motorola Smart Safe app or register online at smartsafe.com/support.
Model: Motorola XL Smart Safe
Your XL Smart Safe can be up and running in minutes in Offline Mode using the included Quick
Start Guide. We recommended completing the installation by turning on Tamper Detection and
Connected Mode. If you have not yet installed your safe, we also recommend completing safe
installation first.
Power Up Safe
1. Plug the safe into the wall using the included 5 V Power Adapter.
2. Open the XL Smart Safe by entering the default access code of 1-2-3-4-ENT on the keypad.
You may alternatively open the safe using one of the include backup keys.
15

ITSmart Security, LLC
3. Identify all items in the box listed on the Quick Start Guide’s first page or the Meet your
Product section of this manual. If any parts are missing or defective, please call Customer
Support at [phone] for replacement parts.
4. Insert four (4) new C Alkaline batteries into the battery compartment (located on the
inside le of the main compartment) by first opening and removing the battery cover.
According to Diagram A, ensuring correct polarity displayed on the battery cover, insert
the batteries, then replace and securely close the battery cover.
a. Do NOT use or place rechargeable batteries in the XL Smart Safe battery
compartment.
b. Do NOT mix old and new batteries.
c. Do NOT mix alkaline and standard (carbon-zinc) batteries.
5. Once the battery compartment cover has been closed, the “Battery” LED on the front of
the safe will be solid green (the internal lock may also be heard turning) if batteries were
installed correctly.
Set User Access Code
The process for setting the initial access code and updating the access code is the same. Simply
repeat steps 1 through 4 if you need to update the access code in the future. The instructions can
be found in the Quick Start Guide.
Your XL Smart Safe features multi-user access.
1. If setting your safe up for the first time, use the default access code or backup key to open
your safe. If changing the access code, enter the current user access code on the keypad
to unlock the main compartment door.
2. With the main door open, press and hold the “ENT” key until the safe beeps.
3. Press 1 on the keypad followed by ENT to select the primary (owner) user. If setting an
access code for additional users, select the relevant number. E.g., if setting the access
code for the 2nd user—press 2 on the keypad followed by ENT.
4. Enter any 4 to 8 digit key length combination on the keypad and then press the “ENT” key.
The safe will beep, and the “Status” LED will flash yellow three times and then turn solid.
5. Re-enter the same combination again and then press the “ENT” key to confirm the new
user access code.
If the combination is accepted, the safe will beep, and the “Status” LED will flash green three
times. Otherwise, the LED will flash red three times, and you must close the main door and then
repeat steps 1 through 3.
16

ITSmart Security, LLC
Set Fingerprint Access
The XL Smart safe features fingerprint access as an alternative to entering an access code. Note
that this does not replace the access code, and each user will still need to set an access code
during setup.
1. With the safe open, press and hold the ENT key until the safe beeps.
2. Press 1 on the keypad followed by ENT to select the primary (owner) user. If setting an
access code for additional users, select the relevant number. E.g., if setting the access
code for the 2nd user—press 2 on the keypad followed by ENT.
3. Place and reposition your finger on the fingerprint scanner until the safe beeps to indicate
acceptance.
4. Repeat step 3 to register a total of 3 scans. Use the same finger for each sample and move
it slightly each time.
5. You may register up to 10 total fingerprints per user by repeating the steps with different
fingers.
If the scans are accepted, the safe will beep, and the “Status” LED will flash green three times.
Otherwise, the LED will flash red three times, and you must close the main door and then repeat
steps 1 through 4.
Turn on Connected Mode
Your XL Smart Safe is internet-enabled with support for smartphone notifications. We
recommend enabling Connected Mode to get full use of your safe. You can always change back
and forth at any time. If internet connectivity is lost or out of range, the Smart Safe will securely
default to Offline Mode.
Please download the Motorola Smart Safe app on the App Store® for iPhone® or on Google Play™
from your Android device to use Connected Mode. Aer installing the Motorola Smart Safe app,
follow the on-screen app instructions to complete your XL Smart Safe set up.
When using the Motorola Smart Safe app to set up your XL Smart Safe, you will automatically
register the product and activate the warranty.
Turn on Tamper Detection Mode
With the main door open, Press the “0” key for 5 seconds until the safe beeps. Tamper Detection
Mode will toggle between “Off” (factory default) and “On” with each use of this sequence. This
functionality is available to the owner (user #1) only.
17

ITSmart Security, LLC
Register Your Safe
Registering your safe serves as proof of ownership and ensures access to Smart Safe support
services. Your safe came with a Registration Card containing your security registration code. You
are responsible for keeping this information safe.
Download the Motorola Smart Safe app or register online at smartsafe.com/support.
18

ITSmart Security, LLC
Using Your Smart Safe
Power
All Smart Safe models provide power via 4 batteries. The XL Smart Safe features a power cord.
When using batteries as the primary power source, the four batteries are expected to last
approximately four (4) months under normal usage conditions. Normal use is considered
opening and closing the Smart Safe two (2) times per day.
The LED indicator on the Smart Safe front will show green when the batteries are fresh and
yellow and red as they drain. You can also see the battery level percentage (%) on the Motorola
Smart Safe app in your Devices section.
Accounts
The XL Smart Safe provides multi-user access with the first user designated as the Owner of the
safe. You may optionally add additional users by following the instructions in the Quick Start
Guide or Set Up section of this manual. These optional users are designated as Regular users.
Accessing your safe
To access your safe, enter your access code or place your finger on the fingerprint scanner (XL
only). To access your safe remotely, use the Motorola Smart Safe app.
Locking your safe
To ensure your safe security, make sure to close your safe door once finished removing or placing
your items. The safe will automatically lock when the door is closed. All Smart Safe models will
beep if le open for 3 minutes. An alarm will sound if the door is le open for 6 minutes. Close the
safe door to turn off the alarm.
Tamper Detection Mode
All Smart Safe models feature Tamper Detection that reacts to motion, free-fall, shock, vibration,
and three-axis tilting. When activated, an alarm will sound if the safe detects any of those
movements. To turn off the alarm, enter your access code or place your finger on the fingerprint
scanner (XL only).
IMPORTANT: All Smart Safe models arrive with Tamper Detection set to Off. To arm Tamper
Detection: With the main door open, Press the “0” key for 5 seconds until the safe beeps. Tamper
Detection Mode will toggle between “Off” (factory default) and “On” with each use of this
sequence. You may also use the web portal or Motorola Smart Safe app to toggle the Tamper
Detection on/off. Activating Tamper Detection is available to the safe owner (user #1) only. This
mode applies only to the XL Smart Safe.
19