
10 11
ENEN
10 11
ENEN PROBLEM CAUSE SOLUTION
SECU error message ERR 24 The rotor is blocked. Your
appliance has detected an
anomaly
Empty the bowl. If the
problem persists, contact the
after-sales service
SECU error message ERR 26 Motor overheating Allow the machine to cool for
30 min and reduce the amount
of food in the bowl.
SECU error message ERR 29 Overtoque caused by big
volume of ingredients or speed
too high
Reduce the ingredients or
reduce the speed
Error message head is lifted The head is lifted Lower the head
SECU error message: lid
missing / accessory missing or
not correctly assembled
The splashguard lid is not
correctly fixed or accessories
are not correctly fixed
Install the splashguard lid
correctly or fix correctly the
accessories (blender, mini-
chopper, mini-grinder)
Error message ERR35 Your appliance has a problem
with power card Contact the after-sales service
Error message ERR37 Your appliance has a problem
od overspeed Contact the after-sales service
ERR02 / ERR30 Connection problem
Your i-Coach Touch is not able
to communicate over WiFi.
Unplug your appliance and
plug it back in. If the problem
persists, contact your after-
sales service centre.
Message display The product is not connected
to WiFi
Check your WiFi network or
unplug your appliance, the
plug it back in. If the problem
persists, contact your after-
sales service centre.
Message display The product is connecting to
WiFi
Wait for the logo to be
displayed before access to
recipes
UI-1, UI-3 Your product is having trouble
loading certain data over WiFi
If the problem is recurring,
your WiFi signal may be
too weak. Try moving your
appliance closer to your router
or install a WiFi extender close
to your product to improve the
quality of the WiFi signal.
UI-2, UI-4, UI-5, UI-6 Your appliance is having
trouble retrieving certain local
data or WiFi data
If your appliance is not
connected, try connecting
it and initiating data
synchronisation. If your
appliance is connected, try to
improve the signal quality (see
cell above)
WHAT TO DO IF YOUR APPLIANCE DOES NOT WORK
PROBLEM CAUSE SOLUTION
Difficulties when
making certain recipes Unsuitable recipes
Your recipes—whether
personal or found on the
Internet—may not be suitable
for your appliance and its
accessories (quantities,
cooking times, cooking time,
unsuitable accessories): Before
starting your recipe, ensure
that you are following the
operating instructions in this
instruction manual.
The appliance does not
operate
It is not plugged in Plug the appliance into a
power socket
My screen is still black / Your
appliance is in «standby» mode Press one of the touch keys
START & STOP
The switch is in position 0 Move the switch to position 1
Excessive vibration
The appliance is not placed on
a flat surface; the appliance is
not stable
Place the appliance on a flat
surface.
Volume of ingredients is too
large
Reduce the amount of
ingredients / Be sure you are
following carefully instructions
for use mentioned on this
booklet
Wrong accessory Check that you are using the
recommended accessory
The bowl or lid is not
positioned or locked correctly
Check that the bowl or lid
is correctly positioned and
locked in accordance with the
diagrams in the manual
Loud noise during operation Using the wrong accessory
Ensure that you are using
the appropriate attachment
(e.g. do not use the whisk A2
to knead or mix dough). For
more information, refer to
the recommendations in the
recipe and to the operating
instructions in this instruction
manual.
Splashguard lid does not fixed
during operation
The splashguard lid is not
correctly fixed in both lugs of
the head
Fix correctly the splashguard
lid in both lugs of the heads
(turn the lid clockwise)
The head could not return on
its initial position
The splashguard lid is not
correctly fixed in both lugs of
the head
Fix correctly the splashguard
lid in both lugs of the heads
(turn the lid clockwise) and
lower the head