Multitech MultiVOIP MVP200 User manual

Voice / Fax over IP Networks
Standalone Voice/IP Gateway
Model MVP200
Quick Start Guide

Quick Start Guide
82098175 Revision A
MultiVOIP 200 (Model MVP200)
This publication may not be reproduced, in whole or in part,
without prior expressed written permission from Multi-Tech
Systems, Inc. All rights reserved.
Copyright © 1999, by Multi-Tech Systems, Inc.
Multi-Tech Systems, Inc. makes no representations or warranties
with respect to the contents hereof and specifically disclaims any
implied warranties of merchantability or fitness for any particular
purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right
to revise this publication and to make changes from time to time in
the content hereof without obligation of Multi-Tech Systems, Inc. to
notify any person or organization of such revisions or changes.
Record of Revisions
Revision Description
AInitial Release; covers software version 2.01.
(5/5/99) Patents
This Product is covered by one or more of the following U.S.
Patent Numbers: 5.301.274; 5.309.562 ; 5.355.365; 5.355.653;
5.452.289; 5.453.986 . Other Patents Pending.
TRADEMARK
Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo.
Windows is a registered trademark of Microsoft.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
[phone] or [phone]
Fax [phone]
Tech Support [phone]
Fax-Back [phone]
http://www.multitech.com

iii
Contents
Introduction ................................................................................... 4
Related Documentation................................................................. 5
MultiVOIPApplication.................................................................... 6
Installing Your MultiVOIP............................................................... 8
Unpacking Your MultiVOIP.......................................................... 10
Safety Warnings .......................................................................... 10
Cabling Your MultiVOIP................................................................11
Cabling Procedure .................................................................11
E&M Jumper Block Positioning Procedure ................................. 13
Phase 1: Configuring Your Master MultiVOIP ............................. 14
Software Loading .................................................................. 14
Phase 2: Configure Your Slave MultiVOIPs ................................ 30
Phase 3: Deploy the VOIP Network ........................................... 39
Limited Warranty ......................................................................... 42
Technical Support........................................................................ 43
FCC Declaration.......................................................................... 44

MultiVOIP Quick Start Guide
4
Introduction
Welcome to Multi-Tech's new stand-alone Voice/IP Gateway, the
MultiVOIP, model MVP200. The MultiVOIP allows analog voice
and fax communication over an IP network. Multi-Tech’s new
voice/fax gateway technology allows voice and fax
communication to ride, with no additional expense, over your
existing IP network, which has traditionally been data-only. To
access this free voice and fax communication, all you have to do
is connect the MultiVOIP to your telephone equipment, and then
to your existing Internet connection. Once configured, the
MultiVOIP then allows voice and fax to travel down the same path
as your traditional data communications.
The MVP200 has two independent voice/fax channels (each with
three voice/fax interfaces), a 10 Mbps Ethernet LAN interface,
and a command port for configuration.
System management is provided through the command port
using bundled Windows® software which provides easy-to-use
configuration menus and a comprehensive on-line Help
system.
Figure 1. MultiVOIP

5
Introduction
Related Documentation
The MultiVOIP200 Quick Start Guide is intended to be used by
qualified systems administrators and network managers. This
quick start provides the necessary information for a qualified
person to unpack, cable, load software, and configure the unit
for proper operation.
A detailed MultiVOIP200 User Guide is also provided (on
diskette) with your unit and provides in-depth information on
the features and functionality of Multi-Tech’s MultiVOIP.
The diskette media is produced usingAdobeAcrobatTM for
viewing and printing the user guide. To view or print your copy
of a user guide, loadAcrobat ReaderTM on your system. The
Acrobat Reader is a free download fromAdobe’s web Site:
http://www.adobe.com/prodindex/acrobat/readstep.html
Once loaded on your computer, launch the Reader and select
the .pdf file from the diskette.
The MultiVOIP200 User Guide is also available on Multi-Tech’s
Web site at:
http://www.multitech.com
Viewing and printing a user guide from the Web also requires
that you have the Acrobat Reader loaded on your system. To
select the MultiVOIP200 User Guide from the MTS home page,
click Support | Manuals and then click MultiVOIP in the product
list.All MultiVOIP documents will be displayed and you can
choose User Guide (MVP200) to view or download the .pdf file.

MultiVOIP Quick Start Guide
6
MultiVOIP Application
In a typical MultiVOIP application, two or more MultiVOIPs are
deployed at various sites on the Internet. Each MultiVOIP is
assigned a static IP address that must be accessible from the
Internet.
Router RouterInternet
Hub Hub
LAN LAN
IP Address
204.22.122.XXX
IP Address
204.56.39.XXX
Figure 2. Existing IP Network
When you have an existing network, all you have to do is
connect the MultiVOIP into your network, assign a specific
static IP address for the MultiVOIP, and then build your
personalized phone directory to communicate between
MultiVOIPs.
Master MultiVOIP
IP Address
204.22.122.118
Slave MultiVOIP
Router RouterInternet
Hub Hub
LAN LAN
Router IP Address
204.22.122.1
Router IP Address
204.56.39.10
#201
Channel 1Channel 1
#101
IP Address
204.22.122.XXX
IP Address
204.56.39.XXX
Figure 3. Add MultiVOIPs to Existing IP Network

7
Introduction
A phone directory is maintained on one of the MultiVOIPs
which is configured as a “master.” This phone directory is
retrieved by the remaining “slave” MultiVOIPs on your IP
network.
Phone Book
# IP Address Channel Interface
101 204.22.122.118 1 FXS
201 202.56.39.100 1 FXS
Each phone number entry corresponds to a MultiVOIP’s IP
address and associated voice/fax channel number. With this
system, you need only update the “master” phone directory
when deploying additional MultiVOIPs to your IP network.
In the example application where analog telephones are
directly attached to the voice/fax channels; the user simply
picks up the attached phone and dials the extension of another
MultiVOIP. The phone on the remote MultiVOIP will ring and, if
answered, a conversation can take place.

MultiVOIP Quick Start Guide
8
Installing Your MultiVOIP
The basic steps of installing your MultiVOIP network involve
unpacking the units, connecting the cables, and configuring
the units using the included management software (MultiVOIP
Configuration). The recommended installation process
includes three phases that, when completed, result in a fully
functional Voice Over IP network. Ageneral description of
each phase is provided below, and detailed instructions follow
throughout the rest of this section.
Phase 1: Configure and Install Your Master MultiVOIP
As the first step, the VOIP administrator configures the
MultiVOIP designated as the “Master” unit. This includes the
assignment of a unique LAN IP address, subnet mask, and
Gateway IP address; as well as the selection of appropriate
channel interface type for each of the Voice/Fax channels.
Once all connections have been made, the VOIP administrator
configures the unit and builds the Phone Directory Database
that will reside with the Master unit.
Phase 2: Configure Your Slave MultiVOIP(s)
Once Phase 1 has been completed, the administrator moves
on to configure the MultiVOIP(s) designated as “Slave” units.
Again, unique LAN IP addresses, subnet masks, and Gateway
IP addresses are assigned, and each Voice/Fax channel is
configured for the appropriate channel interface type. When
this is done, the Phone Directory Database option is set to
Slave, and the IP address of the Master MultiVOIP is entered.
Once all Slave units are configured, the process moves on to
Phase 3.
Phase 3: Deploy the VOIP Network
The final phase of the installation is deployment of the
network. Through the first two phases, the VOIP administrator
controls configuration, so when the Slave MultiVOIPs are sent
to their remote sites, the remote site administrators need only
to connect the units to their LAN and telephone equipment.A

9
Cabling
full Phone Directory Database (supplied by the Master
MultiVOIP) will be loaded into their unit within minutes of being
connected and powered up.
The final task of the VOIPAdministrator is to develop the VOIP
Dialing Directory based on the Phone Directory Database and
telephone numbers of the interfacing telephone equipment; at
which point, a VOIP user can call any person on the VOIP
network.

MultiVOIP Quick Start Guide
10
Unpacking Your MultiVOIP
Remove all items from the box (See Figure 4).
MADE IN U.S.A
MADE IN U.S.A
Figure 4. Unpacking
Safety Warnings
Caution: Danger of explosion if battery is incorrectly replaced.
A lithium battery on the voice/fax channel board provides
backup power for the time keeping capability. The battery has
an estimated life expectancy of ten years.
When the battery starts to weaken, the date and time may be
incorrect. If the battery fails, the board must be sent back to
Multi-Tech Systems for battery replacement.
The E&M, FXS, and Ethernet ports are not designed to be
connected to a Public Telecommunication Network.

11
Cabling
Cabling Your MultiVOIP
Cabling your MultiVOIP involves making the proper Power,
Command Port, phone system, and Internet connections.
Figure 5 shows the back panel connectors and the associated
cable connections. The following paragraph details the steps
necessary for cabling your MultiVOIP.
Note: Before starting to cable your MultiVOIP, perform the
E&M Jumper Block Positioning Procedure if either voice/
fax channel (1 or 2) will be connected to an E&M trunk that
is a Type 1,3,4, or 5 rather than a Type 2 (the default).
Cabling Procedure
1 Connect the power supply to a liveAC outlet, then
connect it to the MultiVOIP as shown in Figure 5. The
power connector is a 7-pin circular DIN connector.
Voice/Fax Channel
1 & 2 Connections
Network Connection
Power Connection
FXS
E&M FXO
PSTN
Command Port Connection
Hub
PBX
Voice/Fax Channel 1
E&M FXS FXO
Voice/Fax Channel 2
FXO FXS E&M
1
0
Power
Ethernet RS232
Command
10Base-T
Figure 5. Cable Connections
2 Connect the MultiVOIP to a PC using the RJ-45 to DB9
(female) cable provided with your unit. Plug the RJ-45 end
of the cable into the Command port of the MultiVOIP and
connect the other end to the PC serial port you’re using.
See Figure 5.

MultiVOIP Quick Start Guide
12
3 Connect a network cable to the Ethernet 10Base-T
connector on the back of the MultiVOIP. Connect the other
end of the cable to your network.
4 If you are connecting a station device (e.g., analog
telephone, fax machine, or Key Telephone System (KTS)
to your MultiVOIP, connect the smaller end of a special
adapter cable (supplied) to the Voice/Fax Channel 1 FXS
connector on the back of the MultiVOIP and the other end
to the station device.
If you are connecting a PBX extension to your MultiVOIP,
connect the smaller end of a special adapter cable
(supplied) to the Voice/Fax Channel 1 FXO connector on
the back of the MultiVOIP and the other end to the PBX
extension.
If you are connecting an E&M trunk from a telephone
switch to your MultiVOIP, connect one end of an RJ-45
phone cord to the Voice/Fax Channel 1 E&M connector
on the back of the MultiVOIP and the other end to the
trunk.
If you are connecting to an E&M trunk, you need to ensure
that the E&M trunk jumper is in the correct position for the
E&M type trunk. The default E&M jumper position is E&M
type 2. To change the E&M jumper position, perform the
E&M jumper block positioning procedure.
5 Repeat the above step to connect the remaining telephone
equipment to each Voice/Fax Channel on your MultiVOIP.
6 Turn on power to the MultiVOIP by setting the power
switch on the back panel to the 1 (up, On) position. Wait
for the Boot LED on the MultiVOIP to go Off before
proceeding. This may take a couple of minutes.
Proceed to the Software Loading section to load the MultiVOIP
software.

13
Software Installation
E&M Jumper Block Positioning Procedure
Each voice/fax channel on the MultiVOIP has a separate E&M
jumper block, located near the jacks on the back panel of the
MultiVOIP. Each jumper block has 8 pairs of pins with a jumper
plug on three adjacent pairs of pins. The jumper plug must be
centered on the E&M type number (see Figure 6) that
matches the E&M connection for that channel. Perform the
following procedure if you need to move the E&M jumper block
from its default (Type 2) position.
1 Ensure that the external power supply is disconnected
from the MultiVOIP.
2 Turn the MultiVOIP upside down and remove the cabinet
mounting screw at the center back of the cabinet.
3 Turn the MultiVOIP right side up, then slide the base out
the rear of the cabinet.
Note: To change a jumper position, lift the jumper plug up
off the jumper block, then move it to the new position,
ensuring that the middle jumper of the jumper block is
centered on the E&M type number (1,3; 4; or 5) as shown
on Figure 6.
Jumper Blocks
In Position 2
(Default)
Note: Markings do not appear on board.
Back Panel Connectors
2
2
Channel 2 Channel 1
Alternate Positions
4
5
1,3
Figure 6. E&M Jumper Block Positions

MultiVOIP Quick Start Guide
14
Phase 1: Configuring Your Master MultiVOIP
Configuring your Master MultiVOIP involves software loading
and configuration.
Software Loading
The software loading procedure does not provide every screen
or option in the loading process. It is assumed that a technical
person with a thorough knowledge of Windows and the
software loading process is performing the installation.
Additional information on the MultiVOIP software is provided in
the User Guide supplied with your MultiVOIP.
If you are installing a MultiVOIP behind a firewall, you need to
add the following UDP ports to your firewall.
Q.931 Signaling, Ch1 [900] Q.931 Signaling, Ch2 [902]
Status [5000]
Ch1 RTP [5004] Ch1 RTCP [5005]
Ch2 RTP [5006] Ch2 RTCP [5007]
Refer to your firewall user documentation to enter and open
these ports.
1 Run Windows on the PC connected to the MultiVOIP.
2 Insert the MultiVOIP diskette labeled Disk 1 into the disk
drive on the PC connected to the MultiVOIP.
3 Win3.1 users - in Program Manager, click File | Run. In
the Run dialog box, type a:\setup or b:\setup (depending
on the location of your floppy disk drive) in the Command
Line field and then click OK.
Win95/98/NT users - click Start | Run. In the Run dialog
box click the down arrow and choose a:\setup or b:\setup
(depending on the location of your floppy disk drive), then
click OK.

15
Configure Master MultiVOIP
4 The MultiVOIP Setup welcome screen is displayed.
Press Enter or click Next> to continue.
5 Follow the on-screen instructions to install your MultiVOIP
software.

MultiVOIP Quick Start Guide
16
6 The following dialog box selects the COM port of your PC
connected to the Command port of the MultiVOIP. From
the Select Port drop-down list, choose the COM port of
your PC.
Click OK to continue.
7 The Setup Complete dialog is displayed.
Click Finish to continue.

17
Configure Master MultiVOIP
8 The following message is displayed:
Click Yes to continue.
9 The following dialog box is displayed.
Click YES to continue.
10 The IP Protocol Default Setup dialog box is displayed.
The default Frame Type is TYPE_II. If this does not match
your IP network, change the Frame Type by clicking the
drop-down arrow and selecting SNAP.The available Frame
Type choices are TYPE_II and SNAP.

MultiVOIP Quick Start Guide
18
11 In the Ethernet group, enter your unique LAN IP address in
the IP Address field, then enter the Subnet Mask and
Gateway Address for your LAN in the corresponding
fields.
The IP address is your unique LAN IP address, and the
Gateway address is the IP address of the device
connecting your MultiVOIP to the Internet.
Click OK when you are finished.
12 The Channel Setup dialog box is displayed. Its three tabs
are used to define the voice/fax channel interface, voice
coder, fax parameters, and regional phone parameters
(tone pairs) for each channel.
Configure each channel for the type of interface you are
connecting to. The Interface tab defaults to Channel 1 in
the Select Channel field. To change the channel number,
click the drop-down arrow and the list of channels is
displayed. Highlight the channel you want to configure.

19
Configure Master MultiVOIP
13 The Interface group defaults to FXS (Loop Start). Select
the interface option that corresponds to the interface type
being connected to the Voice/Fax Channel 1 jack on the
back panel of the MultiVOIP.
If you are connected to a station device; e.g., an analog
telephone, fax machine, or KTS telephone system to the
Voice/Fax connector on the back of the unit, FXS (Loop
Start) will likely be the correct Interface option.
If the station device uses ground start, then choose the
FXS (Ground Start) option. Refer to the device’s user
documentation.
If you are using an analog extension from your PBX, then
choose the FXO option. Check with your in-house phone
personnel to verify the connection type.
If you are connecting to an analog trunk on your PBX, then
choose the E&M option.
If you choose the FXO interface, the Dialing Options
Regeneration group is enabled. Check with your local in-
house phone personnel to verify whether your local PBX
dial signaling is Pulse or tone (DTMF). Then, set the
Regeneration option accordingly.
For FXO-to-FXO communications, you can enable a
specific type of FXO Disconnect -- either current loss,
tone detection, or silence detection. (Check with your
in-house phone personnel to verify the preferred type of
disconnect to use.) For tone detection, you can select
from drop-down lists either one or two tones that will cause
the line to be disconnected; the person hanging up a call
must then hit the key(s) that will produce those tones. For
silence detection, select One Way or Two Way, then set
the timer for the number of seconds of silence before
disconnect. Note: the default value of 15 seconds may be
shorter than desired for your application.

MultiVOIP Quick Start Guide
20
If you choose the E&M interface, then the E&M Options
group is enabled. Check with your local in-house phone
personnel to determine if the signaling is Dial Tone or
Wink and if the connection is 2-wire or 4-wire. If Wink
signaling is used, then the Wink Timer is enabled with a
default of 250 milliseconds. The range of the Wink Timer
is from 100 to 350 milliseconds. Consult with your local in-
house phone personnel for this timer setting.
If you want to dedicate a local voice/fax channel to a
remote voice/fax channel (so you will not have to dial the
remote channel), click the Auto Call Enable option in the
Auto Call group. Then enter the appropriate phone
number in the Phone Number field.
Note: After configuring a given channel (1 or 2), you can
copy that channel’s configuration to the other channel by
clicking the Copy button. Everything on the Interface tab
will be copied to the other channel.
14 Repeat the above step to configure the interface type for
voice/fax channel 2.
15 The Voice/Fax tab displays the parameters for the voice
coder, faxing, DTMF gain, billing charges for inbound and/
or outbound calls, password authentication on inbound
and/or outbound calls, and auto disconnect which limits
call duration.
16 To change the voice coder, first select the channel by
clicking the Select Channel down arrow and highlighting
the channel number, then click the Voice Coder down
arrow and highlight your new voice coder entry.